A store team leader holds a middle-management or supervisory position in a retail facility. The team leader serves as a go-between for management and hourly employees, and they generally report either to a department manager (generally in larger stores) or the store general manager. The team leader is expected to help communicate sales goals and marketing campaign specifics to the retail team at the store and ensure that the employees carry out those requirements. Additionally, the team leader normally work alongside the store team to also assist customers and ensure the retail environment is clean and orderly. In this capacity, the team leader must lead by example. The team leader also works with employees on low-level disciplinary actions and is expected to refer more serious matters to upper-level management as soon as possible.
The store team leader may also be used as the first point of contact for new employees in hiring and training, and they may be asked to perform preliminary interviews for applicants and provide assessment to upper management. The team leader may also be a keyholder, responsible for opening and/or closing the store as needed. In this capacity, they ensure the store is ready for the next day of business and is kept to all standards of cleanliness and merchandise restock.
Normally the educational requirement for a store team leader includes a high school diploma or equivalent. Companies typically hire this position from within their retail store sales team, and they look for stable, reliable hourly employees with at least two to four years of experience for this promotion. Depending on the employer, the store team leader may be either a salaried or hourly position; it may carry additional bonus opportunities related to successfully meeting sales goals and/or maintaining standards of cleanliness and customer service.