Median pay for Information Technology Support Analysts in the United States lies in the neighborhood of $51K per year. In the world of Information Technology Support Analysts, overall income ranges from $34K near the bottom to $79K at the top; this can include more than $8K from bonuses and more than $5K from profit sharing in exceptional cases. The company is the biggest factor affecting pay for this group, followed by the particular city and experience level. Among survey respondents, men are more common than women; 80 percent of Information Technology Support Analysts are male. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Most Information Technology Support Analysts like their work and job satisfaction is high. The information for this snapshot was generated by responses to the PayScale salary survey.

$36,166 - $79,039
(Median)
$36K
$51K
$79K
MEDIAN: $51,153
10%
50%
90%

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$14.53 - $30.87
(Median)
$15
$20
$31
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$36,166 - $79,039  
   
Bonus
$206.08 - $8,184  
Profit Sharing
$25.00 - $5,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,750 - $78,542  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,145
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.53 - $30.87  
   
Hourly Tips
$1.55  
Overtime
$21.35 - $44.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$206.08 - $8,184  
   
Profit Sharing
$25.00 - $5,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,750 - $78,542  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 531
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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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As Information Technology Support Analysts transition into upper-level roles such as Information Technology Director, they may see a strong upturn in salary. Information Technology Directors earn $103K on average per year. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $77K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Many Information Technology Support Analysts can be found at Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc., firms that are at the top of the field. The biggest paychecks can be found at Hewlett-Packard Company — the median salary there is $64K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $34K and highest ones in the neighborhood of $121K.

Salaries are easily beat at Wake Technical Community College, where median pay comes to just $37K, the lowest in the field. What's more, with base pay starting at $31K and ending at $48K, range in salary is rather small.

Popular Skills for Support Analyst, Information Technology (IT)


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Project Management, SQL, and Data Analysis are correlated to pay that is significantly above average, leading to increases of 22 percent, 11 percent, and 5 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. Those educated in Help Desk / Desktop Support tend to be well versed in Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Analysts, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $46K, but folks who have racked up five to 10 years see a notably higher median of $52K. Information Technology Support Analysts who work for 10 to 20 years in their occupation tend to earn about $59K. Information Technology Support Analysts who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $64K.

Pay Difference by Location

National Average: $49,978

Larger city markers indicate a job is popular in that location.

Houston offers some of the highest pay in the country for Information Technology Support Analysts, 48 percent above the national average. Information Technology Support Analysts will also find cushy salaries in Charlotte (+27 percent), New York (+15 percent), Seattle (+12 percent), and St. Louis (+7 percent). Trailing the national average by 6 percent, Raleigh is the market with the smallest paychecks. Employers pay around 5 percent less in Dallas and 2 percent less in Minneapolis, below-median salaries for those in this field.

Support Analyst, Information Technology (IT) Reviews

What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

Related Job Salaries

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Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries


SQL
up arrow 11%


Information Technology (IT) Support
up arrow 1%

Software Knowledge
up arrow 1%

National Average
$50,000

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Systems Troubleshooting
up arrow 1%

Microsoft Office
up arrow 1%

Troubleshooting
up arrow 2%

Windows Support
up arrow 2%

Microsoft Active Directory
up arrow 3%

Network Support
up arrow 3%

Windows Operating System General Use
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 228 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
medical benefits
Vision: 66%
dental benefits
None: 13%
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