The average Information Technology Support Analyst in the United States can expect to rake in roughly $51K per year. Total cash compensation for Information Technology Support Analysts runs from $34K to $78K depending on bonuses that can occasionally exceed $8K and profit sharing that can reach almost $5K. While the particular city and years of experience impact pay for this group, the particular firm is the most influential factor. Job satisfaction is high and work is enjoyable for most Information Technology Support Analysts. Men make up the vast majority of Information Technology Support Analysts (80 percent) who took the survey. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The numbers in this rundown were provided by PayScale's salary survey participants.

$36,166 - $79,084
$36K
$51K
$79K
MEDIAN: $51,318
10%
50%
90%

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$14.63 - $31.07
$15
$20
$31
MEDIAN: $20.05
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$36,166 - $79,084  
   
Bonus
$196.27 - $8,137  
Profit Sharing
$0.00 - $5,059  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,744 - $78,367  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,139
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.63 - $31.07  
   
Overtime
$21.72 - $44.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$196.27 - $8,137  
   
Profit Sharing
$0.00 - $5,059  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,744 - $78,367  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 541

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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Troubleshoot issue requests and maintain inventory.
  • Collaborate with other IT teams on new projects.
  • Determine and execute changes to hardware, software, applications, or systems.

Common Career Paths for Support Analyst, Information Technology (IT)


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For Information Technology Support Analysts, progressing to an Information Technology Director role may result in a significant raise. On average, an Information Technology Director can earn $103K annually. More often than not, an Information Technology Manager role is the next step for Information Technology Support Analysts moving up in the field. Information Technology Managers usually make $77K per year. Many other Information Technology Support Analysts choose to take on an Information Technology Specialist role, where salaries are typically $48K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Information Technology Support Analysts fill the offices of leading firms Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc. Although Hewlett-Packard Company boasts the highest average salary in town at $64K, employee compensation still varies greatly — workers can make as little as $34K or as much as $121K.

The lowest salaries can be found at Wake Technical Community College — median pay is $37K — and there is little variation in compensation, with paychecks starting at $31K and only reaching $48K.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seem to exploit a large range of skills on the job. Most notably, skills in Project Management, SQL, Data Analysis, and Information Technology Support are correlated to pay that is above average, with boosts between 4 percent and 20 percent. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Analysts, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Workers in their first five years can expect to earn $45K, but people who have been around for five to 10 years earn a noticeably bigger sum of $52K. People with 10 to 20 years of experience make an average of about $59K in this role. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $64K.

Pay Difference by Location

National Average: $49,903

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 45 percent, Information Technology Support Analysts in Houston receive some of the highest pay in the country. Information Technology Support Analysts will also find cushy salaries in New York (+19 percent), Charlotte (+16 percent), Seattle (+12 percent), and Washington (+8 percent). With compensation 8 percent below the national average, Minneapolis is not known for hefty paychecks and actually represents the lowest-paying market. Workers in Dallas and Raleigh earn salaries that trail the national average for those in this profession (5 percent less and 2 percent less, respectively).

Support Analyst, Information Technology (IT) Reviews

Q: What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

Related Job Salaries

Key Stats for Support Analyst, Information Technology (IT)

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 231 votes.
042
Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
19%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Analyst, Information Technology (IT) Salaries




National Average
$50,000


Skills That Affect Support Analyst, Information Technology (IT) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 231 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 75%
vision benefits
Vision: 66%
dental benefits
None: 13%
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