Support Analyst, Information Technology (IT) Salary

The average Information Technology Support Analyst in the United States earns approximately $52K per year. Cash earnings for Information Technology Support Analysts — including $8K in bonuses and $5K in profit sharing proceeds near the top of the pay scale — generally stretch from $34K to $79K depending on individual performance. The most important factor affecting compensation for this group is the particular firm, followed by the particular city and experience level. Job satisfaction is high and work is enjoyable for most Information Technology Support Analysts. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The vast majority (81 percent) of Information Technology Support Analysts who answered the questionnaire are male. The data in this summary comes from the PayScale salary survey.

$36,113 - $79,972
$36K
$52K
$80K
MEDIAN: $51,614
10%
50%
90%

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$14.84 - $30.66
$15
$20
$31
MEDIAN: $20.14
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$36,113 - $79,972  
   
Bonus
$384.38 - $8,167  
Profit Sharing
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,769 - $78,608  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,098
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.84 - $30.66  
   
Overtime
$22.48 - $45.53  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$384.38 - $8,167  
   
Profit Sharing
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,769 - $78,608  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 551

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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Determine and execute changes to hardware, software, applications, or systems.
  • Collaborate with other IT teams on new projects.
  • Troubleshoot issue requests and maintain inventory.

Common Career Paths for Support Analyst, Information Technology (IT)


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As Information Technology Support Analysts transition into upper-level roles such as Information Technology Director, they may see a strong upturn in salary. Information Technology Directors earn $103K on average per year. Becoming an Information Technology Manager is, more often than not, the most common role that Information Technology Support Analysts move into when they're ready for the next step in their career. The average salary for the position is $78K. Another frequent advance is for Information Technology Support Analysts to assume an Information Technology Specialist role; in this role, workers often earn $49K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Well-known firms with a reputation for hiring numerous Information Technology Support Analysts include Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc. Hewlett-Packard Company offers the largest salaries in town ($64K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $34K to $121K.

Wake Technical Community College offers the lowest pay in the industry by far, with a median salary 76 percent lower than the top payer ($37K).

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seem to exploit a large range of skills on the job. Most notably, skills in Project Management, SQL, Data Analysis, and Information Technology (IT) Support are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. Those familiar with Help Desk / Desktop Support also tend to know Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Support Analyst, Information Technology (IT)

Pay by Experience for a Support Analyst, Information Technology (IT) has a positive trend. An entry-level Support Analyst, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 921 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Analyst, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 529 salaries. An experienced Support Analyst, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 356 salaries. A Support Analyst, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $64,000 based on 108 salaries.

Pay Difference by Location

National Average: $50,194

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 39 percent, Information Technology Support Analysts in Houston receive some of the highest pay in the country. Information Technology Support Analysts will also find cushy salaries in New York (+20 percent), Seattle (+12 percent), Charlotte (+8 percent), and Washington (+8 percent). With compensation 9 percent below the national average, Orlando is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers offer below-median salaries are Minneapolis (5 percent less) and Dallas (4 percent less).

Support Analyst, Information Technology (IT) Reviews

Q: What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

Related Job Salaries

Key Stats for Support Analyst, Information Technology (IT)

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 237 votes.
Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
20%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Analyst, Information Technology (IT) Salaries

▲27%

▲19%

▲5%

National Average
$50,000

▼10%

Skills That Affect Support Analyst, Information Technology (IT) Salaries


SQL
▲10%


Information Technology (IT) Support
▼0%

National Average
$50,000


Software Knowledge
▼1%










Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 237 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
vision benefits
Vision: 65%
no benefits
None: 15%
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