Support Analyst, Information Technology (IT) Salary

Information Technology Support Analysts in the United States take home an average $51K annually. Total cash compensation for Information Technology Support Analysts runs from $34K to $79K depending on bonuses that can occasionally exceed $8K and profit sharing that can reach almost $5K. Earnings for this group are mostly affected by the specific employer, followed by geography and years of experience. The majority of Information Technology Support Analysts claim high levels of job satisfaction. The vast majority of Information Technology Support Analysts (81 percent) who took the survey are men. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$36,526 - $79,796
$37K
$51K
$80K
MEDIAN: $51,475
10%
50%
90%

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$14.80 - $30.82
$15
$20
$31
MEDIAN: $20.04
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$36,526 - $79,796  
   
Bonus
$304.65 - $8,187  
Profit Sharing
$0.00 - $4,992  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,870 - $78,527  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,066
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.80 - $30.82  
   
Overtime
$22.03 - $44.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$304.65 - $8,187  
   
Profit Sharing
$0.00 - $4,992  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,870 - $78,527  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 528

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United States (change)

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Job Description for Support Analyst, Information Technology (IT)

A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.

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Support Analyst, Information Technology (IT) Tasks

  • Determine and execute changes to hardware, software, applications, or systems.
  • Collaborate with other IT teams on new projects.
  • Troubleshoot issue requests and maintain inventory.

Common Career Paths for Support Analyst, Information Technology (IT)


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Information Technology Support Analysts who transition into an Information Technology Director role may receive large pay increases as the latter position pays an average $103K per year. The most common career progression for Information Technology Support Analysts leads to becoming an Information Technology Manager, where average pay is $78K annually. However, many Information Technology Support Analysts also opt to become Information Technology Specialists. Typically, an Information Technology Specialist brings home $49K.

Support Analyst, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Analyst, Information Technology (IT)


Information Technology Support Analysts fill the offices of leading firms Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc. Hewlett-Packard Company pays the most with a median salary of $64K, though with a large amount of variation, going from a low of $34K to a high of $121K.

Wake Technical Community College pays significantly less than other places with a median salary of $37K, 76 percent less than the top paying company.

Popular Skills for Support Analyst, Information Technology (IT)


Information Technology Support Analysts seem to require a rather large skill set. Most notably, skills in Project Management, SQL, Data Analysis, and Information Technology Support are correlated to pay that is above average, with boosts between 3 percent and 19 percent. Skills that pay less than market rate include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. Most people familiar with Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Support Analyst, Information Technology (IT)

Pay by Experience for a Support Analyst, Information Technology (IT) has a positive trend. An entry-level Support Analyst, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $45,000 based on 921 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Analyst, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $53,000 based on 529 salaries. An experienced Support Analyst, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 356 salaries. A Support Analyst, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $64,000 based on 108 salaries.

Pay Difference by Location

National Average: $49,956

Larger city markers indicate a job is popular in that location.

With a pay rate for Information Technology Support Analysts that is 40 percent greater than the national average, Houston offers a comfortable salary for those in this profession. Information Technology Support Analysts can also look forward to large paychecks in cities like New York (+21 percent), Seattle (+13 percent), Charlotte (+8 percent), and Washington (+8 percent). The lowest-paying market is Orlando, which sits 8 percent below the national average. Employers pay around 5 percent less in Minneapolis and 3 percent less in Dallas, below-median salaries for those in this field.

Support Analyst, Information Technology (IT) Reviews

Q: What is it like working as a Support Analyst, Information Technology (IT)?

Support Analyst, Information Technology (IT) in Los Angeles:
"Overall Great With Hectic Seasons."
Pros: The small team overseeing the Service Desk at the Master's College has a way of solving things with great amounts of communication. Knowledgeable staff helps to keep the pressure down greatly. All are seeking to improve current systems instead of simply firefighting issues.
Cons: Sometimes seasons of increased volumes of tickets that can be expected are still not adequately prepared for. This creates a high-stress environment where certain issues can be avoided. This is something that has been changing for the better recently, however.

Related Job Salaries

Key Stats for Support Analyst, Information Technology (IT)

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 224 votes.
Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
19%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Analyst, Information Technology (IT) Salaries

▲27%

▲19%

▲6%

National Average
$50,000

▼9%

Skills That Affect Support Analyst, Information Technology (IT) Salaries


SQL
▲10%


Information Technology (IT) Support
▼0%

Software Knowledge
▼0%

National Average
$50,000











Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 224 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
vision benefits
Vision: 65%
no benefits
None: 14%