Support Analyst, Information Technology (IT) Salary
Median pay for Information Technology Support Analysts in the United States lies in the neighborhood of $51K per year. In the world of Information Technology Support Analysts, overall income ranges from $34K near the bottom to $79K at the top; this can include more than $8K from bonuses and more than $5K from profit sharing in exceptional cases. The company is the biggest factor affecting pay for this group, followed by the particular city and experience level. Among survey respondents, men are more common than women; 80 percent of Information Technology Support Analysts are male. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Most Information Technology Support Analysts like their work and job satisfaction is high. The information for this snapshot was generated by responses to the PayScale salary survey.
Job Description for Support Analyst, Information Technology (IT)
A support information technology (IT) analyst is responsible for much of the day-to-day technical support and development in a business or corporate setting. These analysts respond to problems and complaints from other departments regarding the quality of their technological systems (such as computers and phones). In addition to solving current problems, support IT analysts develop strategies for improving technologies to avoid problems in the future or to improve technology-related performance. A typical day for a support IT analyst includes visiting sites of concern within the company and resolving any technological problems, as well as developing strategies to prevent future problems.Read More...
Support IT analysts must possess strong analytical skills to identify and solve problems quickly and efficiently, as well as a thorough understanding of the technology implemented by a company. They must also know how that technology can be modified, enhanced, or used in a different way to better benefit the organization. Depending on the company and position, a support IT analyst may be required to have prior experience in the IT industry in a professional setting. In addition, a bachelor’s degree in information technology, computer science or another computer-related field is essential.
Support Analyst, Information Technology (IT) Tasks
- Determine and execute changes to hardware, software, applications, or systems.
- Collaborate with other IT teams on new projects.
- Troubleshoot issue requests and maintain inventory.
Common Career Paths for Support Analyst, Information Technology (IT)
As Information Technology Support Analysts transition into upper-level roles such as Information Technology Director, they may see a strong upturn in salary. Information Technology Directors earn $103K on average per year. An Information Technology Manager role is the most common promotion for Information Technology Support Analysts moving up the ladder, and pay for the position tends to be around the $77K mark. Another typical, albeit less common, transition for Information Technology Support Analysts is an Information Technology Specialist position, where earnings are usually $48K.
Support Analyst, Information Technology (IT) Job Listings
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Popular Employer Salaries for Support Analyst, Information Technology (IT)
Many Information Technology Support Analysts can be found at Wake Technical Community College, Hewlett-Packard Company, Cerner Corporation, Caterpillar, Inc., and HCL America, Inc., firms that are at the top of the field. The biggest paychecks can be found at Hewlett-Packard Company — the median salary there is $64K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $34K and highest ones in the neighborhood of $121K.
Salaries are easily beat at Wake Technical Community College, where median pay comes to just $37K, the lowest in the field. What's more, with base pay starting at $31K and ending at $48K, range in salary is rather small.
Popular Skills for Support Analyst, Information Technology (IT)
Survey participants wield an impressively varied skill set on the job. Most notably, facility with Project Management, SQL, and Data Analysis are correlated to pay that is significantly above average, leading to increases of 22 percent, 11 percent, and 5 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Computer Hardware Technician, and Windows Operating System General Use. Those educated in Help Desk / Desktop Support tend to be well versed in Help Desk / Desktop Support (Tier 2).
Pay by Experience Level for Support Analyst, Information Technology (IT)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Information Technology Support Analysts, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $46K, but folks who have racked up five to 10 years see a notably higher median of $52K. Information Technology Support Analysts who work for 10 to 20 years in their occupation tend to earn about $59K. Information Technology Support Analysts who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $64K.
Pay Difference by Location
Houston offers some of the highest pay in the country for Information Technology Support Analysts, 48 percent above the national average. Information Technology Support Analysts will also find cushy salaries in Charlotte (+27 percent), New York (+15 percent), Seattle (+12 percent), and St. Louis (+7 percent). Trailing the national average by 6 percent, Raleigh is the market with the smallest paychecks. Employers pay around 5 percent less in Dallas and 2 percent less in Minneapolis, below-median salaries for those in this field.
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