Support Analyst, Information Technology (IT) with Help Desk / Desktop Support Skills Salary

Median pay for Information Technology Support Analysts with Help Desk / Desktop Support skills is around $48K per year. Cash earnings for Information Technology Support Analysts with Help Desk / Desktop Support skills — including $7K in bonuses and $5K in profit sharing proceeds near the top of the pay scale — generally stretch from $32K to $67K depending on individual performance. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Among survey respondents, men are more common than women; 82 percent of Information Technology Support Analysts with Help Desk / Desktop Support skills are male. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$34,467 - $66,718
(Median)
$34K
$48K
$67K
MEDIAN: $48,053
10%
50%
90%

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$14.32 - $29.39
(Median)
$14
$19
$29
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$34,467 - $66,718  
   
Bonus
$250.00 - $7,120  
Profit Sharing
$99.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,773 - $67,204  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.32 - $29.39  
   
Overtime
$21.22 - $45.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$250.00 - $7,120  
   
Profit Sharing
$99.33 - $4,894  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,773 - $67,204  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 160
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Pay by Experience Level for Support Analyst, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Information Technology Support Analysts with Help Desk / Desktop Support skills — those with more experience do not necessarily bring in higher earnings. Salaries for the relatively untried average out to around $41K, but survey participants with five to 10 years of experience earn a significantly higher median of $50K. The average pay reported by folks with 10 to 20 years of experience is around $54K. As Information Technology Support Analysts with Help Desk / Desktop Support skills reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $61K.

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Experience Affects Support Analyst, Information Technology (IT) Salaries

Late-Career
up arrow 35%

Experienced
up arrow 20%

Mid-Career
up arrow 11%

National Average
$45,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 67 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
47%
5-9 years
26%
10-19 years
19%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
medical benefits
Vision: 68%
dental benefits
None: 13%
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