Men represent the vast majority of Information Technology Support Engineers in the United States. People in this role can earn an average of $59K annually nationwide. Total cash earnings of Information Technology Support Engineers range from $37K on the low end to $93K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $19K, respectively. The most important factor affecting compensation for this group is the company, followed by geography and tenure. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Most Information Technology Support Engineers like their work and job satisfaction is high. The information for this snapshot was generated by responses to the PayScale salary survey.

$39,528 - $93,066
$40K
$59K
$93K
MEDIAN: $59,261
10%
50%
90%

Add this chart to your site: 640px    300px

$12.61 - $33.51
$13
$22
$34
MEDIAN: $22.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$39,528 - $93,066  
   
Bonus
$408.51 - $12,080  
Profit Sharing
$-0.50 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,046 - $92,901  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 466
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$12.61 - $33.51  
   
Overtime
$17.46 - $48.57  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$408.51 - $12,080  
   
Profit Sharing
$-0.50 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,046 - $92,901  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 137

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

Read More...

Support Engineer, Information Technology (IT) Tasks

  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.
  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.

Common Career Paths for Support Engineer, Information Technology (IT)


Add this chart to your site:   640px 640px    300px 300px


Advancing into an Information Technology Manager role seems to be a popular career move for Information Technology Support Engineers, and folks who currently work in the latter position report a notably larger median income of $77K per year. As Information Technology Support Engineers progress in their field, many go on to become Systems Administrators. In fact, this transition is more common than anything else, and median pay for the role is $56K. Another common career choice for Information Technology Support Engineers is to move into a Systems Engineer role — this promotion usually pays $64K.

Support Engineer, Information Technology (IT) Job Listings

Search for more jobs:

Popular Employer Salaries for Support Engineer, Information Technology (IT)


Amazon.com Inc reports the lowest median salary in the area by far — it's only $56K, less than half of the top paying company's rate.

Popular Skills for Support Engineer, Information Technology (IT)


Survey results imply that Information Technology Support Engineers deploy a deep pool of skills on the job. Most notably, facility with Linux, VMware ESX, and System Administration are correlated to pay that is significantly above average, leading to increases of 29 percent, 9 percent, and 3 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Computer Hardware Technician, Help Desk / Desktop Support, and Microsoft Active Directory. Most people skilled in Help Desk / Desktop Support are similarly competent in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Engineers with a rich background of experience are typically rewarded with larger paychecks. Workers with less than five years' experience earn around $51K on average, and those who have five to 10 years under their belts see a higher median salary of $61K. Information Technology Support Engineers see a median salary of $63K after reaching one to two decades on the job. Information Technology Support Engineers who have spent more than 20 years on the job report earning a significantly higher median of $78K.

Pay Difference by Location

National Average: $57,329

Larger city markers indicate a job is popular in that location.

For Information Technology Support Engineers, San Francisco provides a pay rate that is 46 percent greater than the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+42 percent), Redmond (+40 percent), Dallas (+22 percent), and Atlanta (+15 percent). Information Technology Support Engineers in Chicago make 26 percent less than the national average, proving that location is a major factor in pay. Employers also pay below the national average in Salt Lake City (10 percent lower) and Miami (2 percent lower).

Support Engineer, Information Technology (IT) Reviews

Q: What is it like working as a Support Engineer, Information Technology (IT)?

Support Engineer, Information Technology (IT) in Chicago:
Pros: What I like most about my job is working with and getting to help people. I also love being challenged in the realm of IT. It gives me a chance to continue strengthening my knowledge in IT. I also like the energy of my coworkers.
Cons: What I like least about my job is the lack of direction. Sometimes I feel as though my strengths are underestimated and my weaknesses are overestimated because of the level of experience I have is less than the seasoned individuals around me. It can be very discouraging at times. What I also do not like is that fact that there is no organization. I expected to be shown the proprietary systems that I needed to learn so that I can better troubleshoot them, but it was like pulling teeth. Also the turnover in my department is very high. Four people have left between October and January. I just would like to be trusted with more and to get the administrative permissions, which I've been waiting for for about two months now, so that I can do more work and become a subject-matter expert. I also would like to be trusted enough to be offered a full time permanent position instead of always having to settle for a contract position.

Related Job Salaries

Key Stats for Support Engineer, Information Technology (IT)

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.
Less than 1 year
3%
1-4 years
39%
5-9 years
28%
10-19 years
23%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Engineer, Information Technology (IT) Salaries




National Average
$57,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
28%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 75%
vision benefits
Vision: 68%
dental benefits
None: 13%
ADVERTISEMENT