Support Engineer, Information Technology (IT) Salary

Men represent the vast majority of Information Technology Support Engineers in the United States. People in this role can earn an average of $59K annually nationwide. Cash earnings for Information Technology Support Engineers — which occasionally include more than $12K from bonuses and more than $15K from profit sharing — stretch from around $38K to approximately $93K. While geography and tenure impact pay for this group, the company is the most influential factor. Most Information Technology Support Engineers report high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on answers to PayScale's salary questionnaire.

$39,537 - $93,294
$40K
$59K
$93K
MEDIAN: $59,372
10%
50%
90%

Add this chart to your site: 640px    300px

$12.56 - $32.84
$13
$23
$33
MEDIAN: $22.64
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$39,537 - $93,294  
   
Bonus
$415.62 - $12,307  
Profit Sharing
$0.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,605 - $93,418  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 452
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$12.56 - $32.84  
   
Overtime
$17.54 - $48.90  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$415.62 - $12,307  
   
Profit Sharing
$0.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,605 - $93,418  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 145

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

Read More...

Support Engineer, Information Technology (IT) Tasks

  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.
  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.

Common Career Paths for Support Engineer, Information Technology (IT)


Add this chart to your site:   640px 640px    300px 300px


Many Information Technology Support Engineers move into an Information Technology Manager role, and folks who currently hold that position report a much higher median income of $78K per year. Becoming a Systems Administrator is, more often than not, the most common role that Information Technology Support Engineers move into when they're ready for the next step in their career. A median salary for a Systems Administrator is $56K. Another frequent advance is for Information Technology Support Engineers to assume a Systems Engineer role; in this role, workers often take home $64K.

Support Engineer, Information Technology (IT) Job Listings

Search for more jobs:

Popular Employer Salaries for Support Engineer, Information Technology (IT)


Amazon.com Inc pays significantly less than other places with a median salary of $62K, about half the top paying employer's rate.

Popular Skills for Support Engineer, Information Technology (IT)


Information Technology Support Engineers report using a large range of skills on the job. Most notably, facility with Linux and VMware ESX are correlated to pay that is significantly above average, leading to increases of 28 percent and 12 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Computer Hardware Technician, Help Desk / Desktop Support, and Network Management / Administration. Most people skilled in Help Desk / Desktop Support are similarly competent in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Pay by Experience for a Support Engineer, Information Technology (IT) has a positive trend. An entry-level Support Engineer, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 302 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Engineer, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 201 salaries. An experienced Support Engineer, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 147 salaries. A Support Engineer, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $78,000 based on 40 salaries.

Pay Difference by Location

National Average: $57,653

Larger city markers indicate a job is popular in that location.

For Information Technology Support Engineers, San Francisco provides a pay rate that is 45 percent greater than the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+41 percent), Redmond (+39 percent), Dallas (+23 percent), and Boston (+14 percent). With compensation 19 percent below the national average, Chicago is not known for hefty paychecks and actually represents the lowest-paying market. Denver and Salt Lake City are a couple other places where companies are known to pay below the median — salaries are 14 percent lower and 10 percent lower, respectively.

Support Engineer, Information Technology (IT) Reviews

Q: What is it like working as a Support Engineer, Information Technology (IT)?

Support Engineer, Information Technology (IT) in Chicago:
Pros: What I like most about my job is working with and getting to help people. I also love being challenged in the realm of IT. It gives me a chance to continue strengthening my knowledge in IT. I also like the energy of my coworkers.
Cons: What I like least about my job is the lack of direction. Sometimes I feel as though my strengths are underestimated and my weaknesses are overestimated because of the level of experience I have is less than the seasoned individuals around me. It can be very discouraging at times. What I also do not like is that fact that there is no organization. I expected to be shown the proprietary systems that I needed to learn so that I can better troubleshoot them, but it was like pulling teeth. Also the turnover in my department is very high. Four people have left between October and January. I just would like to be trusted with more and to get the administrative permissions, which I've been waiting for for about two months now, so that I can do more work and become a subject-matter expert. I also would like to be trusted enough to be offered a full time permanent position instead of always having to settle for a contract position.

Related Job Salaries

Key Stats for Support Engineer, Information Technology (IT)

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.
Less than 1 year
4%
1-4 years
39%
5-9 years
27%
10-19 years
23%
20 years or more
7%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Engineer, Information Technology (IT) Salaries

▲36%

▲10%

▲5%

National Average
$58,000

▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
27%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
vision benefits
Vision: 67%
no benefits
None: 15%
ADVERTISEMENT