Support Engineer, Information Technology (IT) Salary
Men represent the vast majority of Information Technology Support Engineers in the United States. People in this role can earn an average of $59K per year nationwide. Including potential bonuses and profit sharing proceeds (more than $11K for each in exceptional cases) overall income bottoms out near $37K and hits $91K on the high end. The most important factor affecting compensation for this group is the particular firm, followed by the particular city and years of experience. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Most Information Technology Support Engineers like their work and job satisfaction is high. The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Support Engineer, Information Technology (IT)
An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.Read More...
The requirements for becoming an IT support engineer are extensive. An associate's, bachelor’s, or master’s degree in information technology or a related field is necessary, as a great deal of specialized knowledge is necessary to diagnose and fix problems. In addition, most companies require certifications and proficiency in a wide variety of computer programs and procedures, including Cisco, CompTia, and Microsoft.
Support Engineer, Information Technology (IT) Tasks
- Diagnose and solve problems with hardware, software, and network.
- Order equipment and software and coordinate with vendors.
- Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
- Review, audit, and revise policies affecting security and operability of hardware and software.
Common Career Paths for Support Engineer, Information Technology (IT)
Advancing into an Information Technology Manager role seems to be a popular career move for Information Technology Support Engineers, and folks who currently work in the latter position report a notably larger median income of $77K per year. Information Technology Support Engineers go on to become Systems Administrators more often than anything even though median pay for the role is $56K. Information Technology Support Engineers who move into a Systems Engineer role, another well-traveled path for those in this field, tend to find salaries of $64K.
Support Engineer, Information Technology (IT) Job Listings
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Popular Employer Salaries for Support Engineer, Information Technology (IT)
Known for its small paychecks, Amazon.com Inc actually ranks last in the field for salary, reporting a median income of $55K — less than half of the top paying employer's rate.
Popular Skills for Support Engineer, Information Technology (IT)
Information Technology Support Engineers seem to exploit a large range of skills on the job. Most notably, facility with Linux, Systems Troubleshooting, and VMware ESX are correlated to pay that is significantly above average, leading to increases of 24 percent, 7 percent, and 6 percent, respectively. Skills that pay less than market rate include Computer Hardware Technician, Help Desk / Desktop Support, and Microsoft Active Directory. It is often found that people who know Help Desk / Desktop Support are also skilled in Computer Hardware Technician, Systems Troubleshooting, and System Administration.
Pay by Experience Level for Support Engineer, Information Technology (IT)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Information Technology Support Engineers with a rich background of experience are typically rewarded with larger paychecks. Those who have worked for fewer than five years take home a median salary of $51K, and workers with five to 10 years of experience earn a higher $61K on average. People with 10 to 20 years of experience make an average of about $64K in this role. Average wages for folks with more than 20 years of experience come out to around $77K.
Pay Difference by Location
With a pay rate for Information Technology Support Engineers that is 42 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Information Technology Support Engineers will also find cushy salaries in Redmond (+40 percent), Dallas (+24 percent), Boston (+18 percent), and Atlanta (+13 percent). One of the biggest compensable factors for Information Technology Support Engineers is geography, with workers in Chicago earning a whopping 26 percent below the national average. Not at the bottom but still paying below the median are employers in San Diego and Salt Lake City (16 percent lower and 10 percent lower, respectively).