Support Engineer, Information Technology (IT) Salary

Information Technology Support Engineers in the United States are largely men, earning an average of $59K annually. With some bonuses approaching $12K and certain profit sharing proceeds approaching $19K, overall incomes of Information Technology Support Engineers spread between $37K and $93K depending on individual performance. The most influential factor affecting pay for this group is the particular firm, though geography and years of experience have a (lesser) impact as well. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Work is enjoyable for Information Technology Support Engineers, who typically claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$39,651 - $93,292
$40K
$59K
$93K
MEDIAN: $59,025
10%
50%
90%

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$12.39 - $33.02
$12
$23
$33
MEDIAN: $22.57
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$39,651 - $93,292  
   
Bonus
$412.17 - $12,040  
Profit Sharing
$-0.50 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,176 - $93,353  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 434
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$12.39 - $33.02  
   
Overtime
$17.38 - $48.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$412.17 - $12,040  
   
Profit Sharing
$-0.50 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,176 - $93,353  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 137

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Job Description for Support Engineer, Information Technology (IT)

An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.

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Support Engineer, Information Technology (IT) Tasks

  • Diagnose and solve problems with hardware, software, and network.
  • Order equipment and software and coordinate with vendors.
  • Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
  • Review, audit, and revise policies affecting security and operability of hardware and software.

Common Career Paths for Support Engineer, Information Technology (IT)


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Many Information Technology Support Engineers move into an Information Technology Manager role, and folks who currently hold that position report a much higher median income of $78K per year. Going from Information Technology Support Engineer to Systems Administrator is the transition that occurs most often in this field, and the average paycheck for Systems Administrators is $56K. Many others choose to work as Systems Engineers, where pay is typically $64K.

Support Engineer, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Engineer, Information Technology (IT)


Amazon.com Inc offers the lowest pay in the industry by far, with a median salary about half the top paying employer's rate ($62K).

Popular Skills for Support Engineer, Information Technology (IT)


Survey results imply that Information Technology Support Engineers deploy a deep pool of skills on the job. Most notably, facility with Linux, VMware ESX, and System Administration are correlated to pay that is significantly above average, leading to increases of 29 percent, 13 percent, and 4 percent, respectively. At the other end of the pay range are skills like Computer Hardware Technician, Help Desk / Desktop Support, and Network Management / Administration. Those educated in Help Desk / Desktop Support tend to be well versed in Computer Hardware Technician, Systems Troubleshooting, and System Administration.

Pay by Experience Level for Support Engineer, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Information Technology Support Engineers. People who have worked for fewer than five years bring home $51K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $61K. After working for 10 to 20 years, Information Technology Support Engineers make a median salary of $63K. Information Technology Support Engineers who have spent more than 20 years on the job report earning a significantly higher median of $78K.

Pay Difference by Location

National Average: $57,027

Larger city markers indicate a job is popular in that location.

For Information Technology Support Engineers, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+43 percent), Redmond (+40 percent), Dallas (+24 percent), and Boston (+15 percent). The smallest paychecks in the market, 18 percent south of the national average, can be found in Chicago. A couple other locations with smaller-than-average paychecks include Denver (13 percent lower) and Salt Lake City (9 percent lower).

Support Engineer, Information Technology (IT) Reviews

Q: What is it like working as a Support Engineer, Information Technology (IT)?

Support Engineer, Information Technology (IT) in Chicago:
Pros: What I like most about my job is working with and getting to help people. I also love being challenged in the realm of IT. It gives me a chance to continue strengthening my knowledge in IT. I also like the energy of my coworkers.
Cons: What I like least about my job is the lack of direction. Sometimes I feel as though my strengths are underestimated and my weaknesses are overestimated because of the level of experience I have is less than the seasoned individuals around me. It can be very discouraging at times. What I also do not like is that fact that there is no organization. I expected to be shown the proprietary systems that I needed to learn so that I can better troubleshoot them, but it was like pulling teeth. Also the turnover in my department is very high. Four people have left between October and January. I just would like to be trusted with more and to get the administrative permissions, which I've been waiting for for about two months now, so that I can do more work and become a subject-matter expert. I also would like to be trusted enough to be offered a full time permanent position instead of always having to settle for a contract position.

Related Job Salaries

Key Stats for Support Engineer, Information Technology (IT)

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 70 votes.
Less than 1 year
4%
1-4 years
40%
5-9 years
27%
10-19 years
23%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Engineer, Information Technology (IT) Salaries

▲37%

▲11%

▲7%

National Average
$57,000

▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 70 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
27%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 75%
vision benefits
Vision: 67%
dental benefits
None: 13%
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