Support Engineer, Information Technology (IT) Salary
Men represent the vast majority of Information Technology Support Engineers in the United States. People in this role can earn an average of $59K annually nationwide. Total cash earnings of Information Technology Support Engineers range from $37K on the low end to $93K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $19K, respectively. The most important factor affecting compensation for this group is the company, followed by geography and tenure. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Most Information Technology Support Engineers like their work and job satisfaction is high. The information for this snapshot was generated by responses to the PayScale salary survey.
Job Description for Support Engineer, Information Technology (IT)
An information technology (IT) support engineer ensures that all of the technological systems that the company uses are maintained and operational. The day-to-day activities of an IT support engineer vary, as new problems and issues may arise because of general wear-and-tear or new problems in software and technology. In addition, the engineer is an importance piece in communicating to other staff how the company's software and hardware work to other staff; this means that IT support engineers frequently talk with members of other departments that have issues with their information systems, to fix and explain the problems they are having.Read More...
The requirements for becoming an IT support engineer are extensive. An associate's, bachelor’s, or master’s degree in information technology or a related field is necessary, as a great deal of specialized knowledge is necessary to diagnose and fix problems. In addition, most companies require certifications and proficiency in a wide variety of computer programs and procedures, including Cisco, CompTia, and Microsoft.
Support Engineer, Information Technology (IT) Tasks
- Diagnose and solve problems with hardware, software, and network.
- Order equipment and software and coordinate with vendors.
- Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment.
- Review, audit, and revise policies affecting security and operability of hardware and software.
Common Career Paths for Support Engineer, Information Technology (IT)
Advancing into an Information Technology Manager role seems to be a popular career move for Information Technology Support Engineers, and folks who currently work in the latter position report a notably larger median income of $77K per year. As Information Technology Support Engineers progress in their field, many go on to become Systems Administrators. In fact, this transition is more common than anything else, and median pay for the role is $56K. Another common career choice for Information Technology Support Engineers is to move into a Systems Engineer role — this promotion usually pays $64K.
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Popular Employer Salaries for Support Engineer, Information Technology (IT)
Amazon.com Inc reports the lowest median salary in the area by far — it's only $56K, less than half of the top paying company's rate.
Popular Skills for Support Engineer, Information Technology (IT)
Survey results imply that Information Technology Support Engineers deploy a deep pool of skills on the job. Most notably, facility with Linux, VMware ESX, and System Administration are correlated to pay that is significantly above average, leading to increases of 29 percent, 9 percent, and 3 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Computer Hardware Technician, Help Desk / Desktop Support, and Microsoft Active Directory. Most people skilled in Help Desk / Desktop Support are similarly competent in Computer Hardware Technician, Systems Troubleshooting, and System Administration.
Pay by Experience Level for Support Engineer, Information Technology (IT)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Information Technology Support Engineers with a rich background of experience are typically rewarded with larger paychecks. Workers with less than five years' experience earn around $51K on average, and those who have five to 10 years under their belts see a higher median salary of $61K. Information Technology Support Engineers see a median salary of $63K after reaching one to two decades on the job. Information Technology Support Engineers who have spent more than 20 years on the job report earning a significantly higher median of $78K.
Pay Difference by Location
For Information Technology Support Engineers, San Francisco provides a pay rate that is 46 percent greater than the national average. Information Technology Support Engineers can also look forward to large paychecks in cities like San Jose (+42 percent), Redmond (+40 percent), Dallas (+22 percent), and Atlanta (+15 percent). Information Technology Support Engineers in Chicago make 26 percent less than the national average, proving that location is a major factor in pay. Employers also pay below the national average in Salt Lake City (10 percent lower) and Miami (2 percent lower).
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