Average Support Services Assistants in the United States make around $13.19 per hour. Geography is the biggest factor affecting pay for this group, followed by career duration. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. While some workers in this profession — slightly more than a fifth — do not have any health coverage, a strong majority do receive medical benefits and a majority have dental insurance. The vast majority (81 percent) of Support Services Assistants who took the survey are female.

$24,705 - $61,238
(Median)
$25K
$37K
$61K
MEDIAN: $36,519
10%
50%
90%

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$9.04 - $19.83
(Median)
$9
$13
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,705 - $61,238  
   
Bonus
$-0.50 - $3,675  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,294 - $48,517  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 68
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$9.04 - $19.83  
   
Overtime
$14.72 - $52.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$-0.50 - $3,675  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,294 - $48,517  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 94
United States (change)

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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

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Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average inexperienced worker earns $30K, and someone who has worked for five to 10 years can expect a bigger median salary of $33K. On average, Support Services Assistants make $36K following one to two decades on the job. Support Services Assistants with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $37K.

Support Services Assistant Advice

What do you wish you knew about your job when you first started out?

Support Services Assistant in Battle Creek:
"Poor pay."
Don't go to work in a hospital. Well expect you to do more then what your paid for, and hire you in as part-time, but work you full time making you pay more for benefits because your part time.

Support Services Assistant in Upton:
"Lateral moves should be disregarded."
Being offered a lateral move with more advancement potential is not the best way to move up in your career. Do a good job at whatever you do. Accept only the offers that come your way willing to compensate and monetarily show appreciation of the job you do.

Related Job Salaries

United States (change)

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Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 16%

Experienced
up arrow 14%

Mid-Career
up arrow 3%

National Average
$32,000

Entry-Level
up arrow 7%

Skills That Affect Support Services Assistant Salaries


National Average
$32,000

up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
5%
1-4 years
49%
5-9 years
15%
10-19 years
19%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 64%
medical benefits
Vision: 51%
dental benefits
None: 22%
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