Support Services Assistant Salary
Median pay for Support Services Assistants in the United States lies in the neighborhood of $13.46 per hour. Residence and years of experience each impact pay for this group, with the former having the largest influence. Among folks in this role, job satisfaction levels approximately match the national average. Among survey respondents, women are more common than men; 83 percent of Support Services Assistants are female. A fair number enjoy medical while the larger part get dental coverage. Vision coverage is also available to more than half. This report is based on answers to PayScale's salary questionnaire.
|Salary||$25,075 - $61,065|
|Total Pay (||$21,784 - $48,517|
|Hourly Rate||$9.78 - $18.72|
|Overtime||$14.67 - $52.35|
|Total Pay (||$21,784 - $48,517|
Job Description for Support Services Assistant
Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.Read More...
A support services assistant needs to have at least a high school diploma or equivalent, along with a minimum of two years of office work experience. Depending on the field, they may need to possess certain required certifications in the field. Support services assistants also need to have superb organizational skills, be able to work on many different things at the same time, and be able work well under pressure. Additionally, they should have strong customer service skills and be proficient in basic computer programs such as the Microsoft Office suites.
Support Services Assistant Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Customer Service Representative (CSR) Job Listings
Pay by Experience Level for Support Services Assistant
Pay by Experience for a Support Services Assistant has a positive trend. An entry-level Support Services Assistant with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Services Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 31 salaries. An experienced Support Services Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 31 salaries. A Support Services Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 12 salaries.
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Key Stats for Support Services Assistant
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