Support Services Assistant Salary
The average Support Services Assistant in the United States can expect to rake in roughly $13.23 per hour. Residence and career length each impact pay for this group, with the former having the largest influence. Health benefits are not claimed by all — just over a fifth lack any form of coverage — but a fair number have medical insurance, and a majority have dental, too. Work is reasonably fulfilling for most Support Services Assistants — the majority report average levels of job satisfaction. The vast majority of Support Services Assistants (82 percent) who responded to the survey are women.
|Salary||$25,373 - $61,388|
|Total Pay (||$20,794 - $47,931|
|Hourly Rate||$9.18 - $19.29|
|Overtime||$14.72 - $52.17|
|Total Pay (||$20,794 - $47,931|
Job Description for Support Services Assistant
Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.Read More...
A support services assistant needs to have at least a high school diploma or equivalent, along with a minimum of two years of office work experience. Depending on the field, they may need to possess certain required certifications in the field. Support services assistants also need to have superb organizational skills, be able to work on many different things at the same time, and be able work well under pressure. Additionally, they should have strong customer service skills and be proficient in basic computer programs such as the Microsoft Office suites.
Support Services Assistant Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Customer Service Representative (CSR) Job Listings
Search for more jobs:
Pay by Experience Level for Support Services Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Support Services Assistants — those with more experience do not necessarily bring in higher earnings. The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $34K. People with 10 to 20 years of experience make an average of about $35K in this role. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $37K.
Support Services Assistant Advice
Related Job Salaries
Key Stats for Support Services Assistant
Rated 3 out of 5
based on 16 votes.