Support Services Assistant Salary

Pay for Support Services Assistants in the United States sits in the ballpark of $13.53 per hour. Location and experience level each impact pay for this group, with the former having the largest influence. Just under one in three of professionals in this line of work do not receive benefits; however, the larger part report medical coverage and more than half claim dental coverage as well. For the most part, Support Services Assistants enjoy their work and report high levels of job satisfaction. Most Support Services Assistants survey respondents are women (74 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$25,327 - $46,535

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$8.91 - $19.93

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,327 - $46,535  
   
Bonus
$0.00 - $3,609  
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,584 - $45,049  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 133
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$8.91 - $19.93  
   
Overtime
$3.25 - $32.78  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,609  
   
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,584 - $45,049  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 156
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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Survey takers who work as Support Services Assistants usually report a few specific skills. Customer Service and Telephony are considered valuable skills and can increase employee pay. Experience with Customer Service is often linked with knowledge of Telephony.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Support Services Assistants with a lot of experience do not necessarily enjoy more money. Salaries for inexperienced workers average out to $32K, and those with five to 10 years' experience earn a higher median of $30K. People with 10 to 20 years of experience make an average of about $34K in this role. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $35K.

Related Job Salaries

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Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 12%

Experienced
up arrow 10%

Mid-Career
up arrow 4%

National Average
$31,000

Entry-Level
up arrow 3%

Skills That Affect Support Services Assistant Salaries


Telephony
0%

National Average
$31,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
21%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 62%
vision benefits Vision: 47% employee benefits None: 28%
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