Support Services Assistant Salary (United States)

The average rate for a Support Services Assistant is $13.70 per hour. A skill in Customer Service is associated with high pay for this job. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Support Services Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,968 - $46,675
(Median)
25K
29K
35K
41K
47K
MEDIAN: $34,614
10%
25%
50%
75%
90%
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Support Services Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.12 - $19.33
(Median)
9
14
16
19
MEDIAN: $13.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,968 - $46,675  
   
Bonus
$0.00 - $3,020  
Profit Sharing
$503 - $1,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,871 - $45,029  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 287
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.12 - $19.33  
   
Overtime
$6.71 - $30.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,020  
   
Profit Sharing
$503 - $1,119  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,871 - $45,029  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 287
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United States (change)
Years in Field/Career:
Job Description for Support Services Assistant
Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.
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Support Services Assistant Tasks
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Support Services Assistant Job Listings

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Pay by Experience Level for Support Services Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
New York
up arrow 21%
Dallas
up arrow 16%
National Average
$31,000
Atlanta
up arrow 12%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 14%
Experienced
up arrow 4%
Mid-Career
0%
National Average
$31,000
Entry-Level
up arrow 3%

Skills That Affect Support Services Assistant Salaries

Windows NT / 2000 / XP Networking
up arrow 3%
National Average
$31,000
Troubleshooting
up arrow 6%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 66 votes.
Gender
Female
74%
female alumni
 
Male
26%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
45%
5-9 years
22%
10-19 years
22%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 69% dental benefits Dental: 61%
vision benefits Vision: 48% employee benefits None: 28%
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