Support Services Assistant Salary

Earnings for Support Services Assistants in the United States come in at around $13.47 per hour on average. Geographic location and career length each impact pay for this group, with the former having the largest influence. Female Support Services Assistants make up most of the survey respondents at 74 percent. Work is enjoyable for Support Services Assistants, who typically claim high levels of job satisfaction. While some workers in this profession — just under one in three — do not have any health coverage, more than half do receive medical benefits and the larger part have dental insurance.

$25,526 - $45,808
(Median)
$26K
$36K
$46K
MEDIAN: $35,614
10%
50%
90%

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$8.89 - $19.97
(Median)
$8
$13
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$25,526 - $45,808  
   
Bonus
$0.00 - $3,609  
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,544 - $44,610  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 130
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$8.89 - $19.97  
   
Overtime
$-0.49 - $32.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,609  
   
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,544 - $44,610  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 154
United States (change)

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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Support Services Assistants who responded to the survey indicated only a few skills that they use on the job. Customer Service and Telephony are considered valuable skills and can increase employee pay. Employees educated in Customer Service are typically practiced in Telephony, too.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. People who have worked for fewer than five years bring home $30K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $32K. Support Services Assistants with one to two decades of relevant experience report an average salary of approximately $34K. Support Services Assistants with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $35K.

Related Job Salaries

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Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 13%

Experienced
up arrow 9%

Mid-Career
up arrow 3%

National Average
$31,000

Entry-Level
up arrow 3%

Skills That Affect Support Services Assistant Salaries


Telephony
0%

National Average
$31,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
48%
5-9 years
21%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 62%
vision benefits Vision: 48% employee benefits None: 28%
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