Support Services Assistant Salary

The average Support Services Assistant in the United States earns approximately $13.42 per hour. Residence and career duration each impact pay for this group, with the former having the largest influence. Unfortunately, some people in this line of work are without benefits — about one in four lack coverage. On the flip side, the greater part have medical insurance and the larger part receive dental plans. The majority of Support Services Assistants claim high levels of job satisfaction. Most Support Services Assistants survey respondents are women (74 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$25,064 - $47,264
(Median)
$25K
$36K
$47K
MEDIAN: $35,929
10%
50%
90%

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$8.93 - $19.88
(Median)
$8
$13
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,064 - $47,264  
   
Bonus
$0.00 - $3,623  
Profit Sharing
$1,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,298 - $45,004  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 144
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$8.93 - $19.88  
   
Hourly Tips
$2.22  
Overtime
$-0.49 - $32.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,623  
   
Profit Sharing
$1,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,298 - $45,004  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 177
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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Survey takers who work as Support Services Assistants typically report just a few professional skills. Customer Service and Telephony are considered valuable skills and can increase employee pay. Many workers who know Customer Service also know Telephony.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Support Services Assistants, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Survey participants with less than five years' experience pocket $30K on average, but those with five to 10 years of experience enjoy a much bigger median of $32K. Support Services Assistants bring in $34K after working for 10 to 20 years. More than 20 years of experience mean a somewhat bigger median paycheck of $35K, but it's not much more than what less experienced people make.

Related Job Salaries

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Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 11%

Experienced
up arrow 9%

Mid-Career
up arrow 3%

National Average
$31,000

Entry-Level
up arrow 2%

Skills That Affect Support Services Assistant Salaries


National Average
$31,000

Telephony
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
21%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 62%
medical benefits
Vision: 48%
dental benefits
None: 26%
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