Support Services Assistant Salary

The average Support Services Assistant in the United States can expect to rake in roughly $13.52 per hour. Geographic location and tenure each impact pay for this group, with the former having the largest influence. For the most part, Support Services Assistants enjoy their work and report high levels of job satisfaction. Most Support Services Assistants survey respondents are women (74 percent). Not all workers are lucky enough to have benefits; in fact, just under a third are without coverage. Medical insurance is claimed by the larger part and dental insurance is reported by more than half.

$24,737 - $45,471
(Median)
$25K
$35K
$45K
MEDIAN: $35,206
10%
50%
90%

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$8.88 - $19.85
(Median)
$8
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,737 - $45,471  
   
Bonus
$0.00 - $3,609  
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,337 - $44,578  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 127
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$8.88 - $19.85  
   
Overtime
$-0.49 - $32.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,609  
   
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,337 - $44,578  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 152

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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Support Services Assistants who responded to the survey report just a handful of professional skills. Customer Service and Telephony are considered valuable skills and can increase employee pay. Customer Service and Telephony are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Support Services Assistants, more experience in the field does not usually mean bigger paychecks. Individuals who have worked for fewer than five years bring in approximately $30K on average. Those in the five-to-10 year range can expect an average that is only a touch bigger at $31K. On average, Support Services Assistants make $34K following one to two decades on the job. Veterans who have acquired more than 20 years report a median income of $35K, which is generally higher than the pay reported by other tenure groups.

Related Job Salaries

United States (change)

Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 14%

Experienced
up arrow 8%

Mid-Career
0%

National Average
$31,000

Entry-Level
up arrow 3%

Skills That Affect Support Services Assistant Salaries


National Average
$31,000

Telephony
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
21%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 63%
vision benefits Vision: 48% employee benefits None: 29%