The average Support Services Assistant in the United States can expect to rake in roughly $13.23 per hour. Residence and career length each impact pay for this group, with the former having the largest influence. Health benefits are not claimed by all — just over a fifth lack any form of coverage — but a fair number have medical insurance, and a majority have dental, too. Work is reasonably fulfilling for most Support Services Assistants — the majority report average levels of job satisfaction. The vast majority of Support Services Assistants (82 percent) who responded to the survey are women.

$25,373 - $61,388
$25K
$37K
$61K
MEDIAN: $37,140
10%
50%
90%

Add this chart to your site: 640px    300px

$9.18 - $19.29
$9
$13
$19
MEDIAN: $13.23
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$25,373 - $61,388  
   
Bonus
$1,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,794 - $47,931  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 65
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$9.18 - $19.29  
   
Overtime
$14.72 - $52.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,600  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,794 - $47,931  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 93

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

Read More...

Support Services Assistant Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Representative (CSR) Job Listings

Search for more jobs:

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Support Services Assistants — those with more experience do not necessarily bring in higher earnings. The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $34K. People with 10 to 20 years of experience make an average of about $35K in this role. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $37K.

Support Services Assistant Advice

Q: What is it like working as a Support Services Assistant?

Support Services Assistant in Battle Creek:
"Poor pay."
Don't go to work in a hospital. Well expect you to do more then what your paid for, and hire you in as part-time, but work you full time making you pay more for benefits because your part time.

Support Services Assistant in Upton:
"Lateral moves should be disregarded."
Being offered a lateral move with more advancement potential is not the best way to move up in your career. Do a good job at whatever you do. Accept only the offers that come your way willing to compensate and monetarily show appreciation of the job you do.

Related Job Salaries

Key Stats for Support Services Assistant

Gender

Female
82 %
Male
18 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 16 votes.
051
Less than 1 year
5%
1-4 years
51%
5-9 years
16%
10-19 years
17%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 17%

Experienced
up arrow 13%

Mid-Career
up arrow 7%

National Average
$31,000

Entry-Level
up arrow 7%

Skills That Affect Support Services Assistant Salaries


National Average
$31,000


Job Satisfaction

Satisfied
Rated 3 out of 5
based on 16 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
5%
1-4 years
51%
5-9 years
16%
10-19 years
17%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 63%
vision benefits
Vision: 54%
dental benefits
None: 23%
ADVERTISEMENT