Support Services Assistant Salary
Average Support Services Assistants in the United States make around $13.19 per hour. Geography is the biggest factor affecting pay for this group, followed by career duration. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. While some workers in this profession — slightly more than a fifth — do not have any health coverage, a strong majority do receive medical benefits and a majority have dental insurance. The vast majority (81 percent) of Support Services Assistants who took the survey are female.
Job Description for Support Services Assistant
Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.Read More...
A support services assistant needs to have at least a high school diploma or equivalent, along with a minimum of two years of office work experience. Depending on the field, they may need to possess certain required certifications in the field. Support services assistants also need to have superb organizational skills, be able to work on many different things at the same time, and be able work well under pressure. Additionally, they should have strong customer service skills and be proficient in basic computer programs such as the Microsoft Office suites.
Support Services Assistant Tasks
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
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Pay by Experience Level for Support Services Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. The average inexperienced worker earns $30K, and someone who has worked for five to 10 years can expect a bigger median salary of $33K. On average, Support Services Assistants make $36K following one to two decades on the job. Support Services Assistants with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $37K.