Support Services Assistant Salary

Median pay for Support Services Assistants in the United States lies in the neighborhood of $13.46 per hour. Residence and years of experience each impact pay for this group, with the former having the largest influence. Among folks in this role, job satisfaction levels approximately match the national average. Among survey respondents, women are more common than men; 83 percent of Support Services Assistants are female. A fair number enjoy medical while the larger part get dental coverage. Vision coverage is also available to more than half. This report is based on answers to PayScale's salary questionnaire.

$25,075 - $61,065
$25K
$38K
$61K
MEDIAN: $38,290
10%
50%
90%

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$9.78 - $18.72
$9
$13
$19
MEDIAN: $13.46
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$25,075 - $61,065  
   
Bonus
$1,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,784 - $48,517  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 57
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$9.78 - $18.72  
   
Overtime
$14.67 - $52.35  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,600  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,784 - $48,517  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 85

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United States (change)

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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Support Services Assistant

Pay by Experience for a Support Services Assistant has a positive trend. An entry-level Support Services Assistant with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Services Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 31 salaries. An experienced Support Services Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 31 salaries. A Support Services Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 12 salaries.

Related Job Salaries

Key Stats for Support Services Assistant

Gender

Female
83 %
Male
17 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.
Less than 1 year
5%
1-4 years
52%
5-9 years
16%
10-19 years
18%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Services Assistant Salaries

Late-Career
▲18%

▲13%

▲7%

National Average
$31,000

▼6%

Skills That Affect Support Services Assistant Salaries


▲3%

National Average
$31,000

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
5%
1-4 years
52%
5-9 years
16%
10-19 years
18%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 64%
vision benefits
Vision: 58%
no benefits
None: 19%