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Support Services Assistant Salary

The average Support Services Assistant in the United States earns approximately $13.49 per hour. Location is the biggest factor affecting pay for this group, followed by career length. Some workers in this field — slightly less than a third — are not awarded benefits. Medical coverage is reported by the larger part and dental plans are enjoyed by more than half. The majority of workers are highly satisfied with their job. Female Support Services Assistants make up most of the survey respondents at 74 percent. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
$24,997 - $45,477
(Median)
25K
29K
35K
41K
45K
MEDIAN: $34,613
10%
25%
50%
75%
90%

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$9.01 - $19.53
(Median)
9
13
15
20
MEDIAN: $13.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,997 - $45,477  
   
Bonus
$0.00 - $3,064  
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,617 - $44,437  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 126
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.01 - $19.53  
   
Overtime
$-0.49 - $31.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,064  
   
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,617 - $44,437  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 150
United States (change)

Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Support Services Assistants usually report a few specific skills. Customer Service and Telephony are considered valuable skills and can increase employee pay. Employees educated in Customer Service are typically practiced in Telephony, too.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Support Services Assistants, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Those who have worked for fewer than five years take home a median salary of $30K, and workers with five to 10 years of experience earn a higher $31K on average. After working for 10 to 20 years, Support Services Assistants make a median salary of $32K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $36K.

Related Job Salaries

Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 17%

Experienced
up arrow 5%

Mid-Career
up arrow 1%

National Average
$31,000

Entry-Level
up arrow 3%

Skills That Affect Support Services Assistant Salaries


Telephony
0%

National Average
$31,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
21%
10-19 years
22%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 61%
vision benefits Vision: 47% employee benefits None: 29%