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Support Services Assistant Salary

Support Services Assistants in the United States pull down an average of $13.60 per hour. Residence is the biggest factor affecting pay for this group, followed by career duration. Female Support Services Assistants make up most of the survey respondents at 74 percent. Health benefits are not enjoyed by everyone in this line of work, and just under a third lack any coverage at all. Medical benefits are reported by the larger part and dental coverage is claimed by a majority. Work is enjoyable for Support Services Assistants, who typically claim high levels of job satisfaction.

$24,897 - $45,830
(Median)
$25K
$36K
$46K
MEDIAN: $35,529
10%
50%
90%

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$8.87 - $20.11
(Median)
$8
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,897 - $45,830  
   
Bonus
$0.00 - $3,595  
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,409 - $44,790  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 127
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$8.87 - $20.11  
   
Overtime
$-0.49 - $32.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,595  
   
Profit Sharing
$800 - $4,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,409 - $44,790  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 151
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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Support Services Assistants report a focused set of job skills. Customer Service and Telephony are considered valuable skills and can increase employee pay. Those with knowledge of Customer Service tend to be skilled in Telephony as well.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Support Services Assistants with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Folks who are navigating the first five years of their careers have a median salary of approximately $30K in this position. Those who have been around for five to 10 years don't get much more, though; the median salary in that group is $31K. Support Services Assistants see a median salary of $34K after reaching one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $36K.

Related Job Salaries

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Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 14%

Experienced
up arrow 8%

Mid-Career
up arrow 1%

National Average
$31,000

Entry-Level
up arrow 2%

Skills That Affect Support Services Assistant Salaries


Telephony
up arrow 1%

National Average
$31,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 63 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
22%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 62%
vision benefits Vision: 47% employee benefits None: 29%
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