Support Services Assistant Salary

Median pay for Support Services Assistants in the United States is around $13.42 per hour. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Female Support Services Assistants make up most of the survey respondents at 74 percent. The majority of Support Services Assistants claim high levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and one in four lack any coverage at all. Medical benefits are reported by a majority and dental coverage is claimed by more than half. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$25,064 - $47,264
(Median)
$25K
$36K
$47K
MEDIAN: $35,929
10%
50%
90%

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$8.93 - $19.88
(Median)
$8
$13
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,064 - $47,264  
   
Bonus
$0.00 - $3,623  
Profit Sharing
$1,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,298 - $45,004  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 144
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$8.93 - $19.88  
   
Hourly Tips
$2.22  
Overtime
$-0.49 - $32.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,623  
   
Profit Sharing
$1,081  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,298 - $45,004  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 177
United States (change)

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Job Description for Support Services Assistant

Support service assistants perform a wide variety of tasks related to serving customers. This includes setting up and indexing folders, creating and preparing all new customer files, and accepting customer requests. They also set up and/or maintain records, as well as find ways to increase efficiency. They may need to complete a substantial amount of scanning and/or copying documents and images in needed file formats. The physical work required in this position varies by field, as an employer of a support services assistant can range from an office job to an oil company to a health care facility. Because of this, the physical and mental stressors in this position vary. This is typically a full-time position, although this may vary depending on the company's needs.

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Support Services Assistant Tasks

  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.

Customer Service Representative (CSR) Job Listings

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Survey takers who work as Support Services Assistants typically report just a few professional skills. Customer Service and Telephony are considered valuable skills and can increase employee pay. Experience with Customer Service is often linked with knowledge of Telephony.

Pay by Experience Level for Support Services Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Although individuals who have less than five years' experience earn $30K on average, people with five to 10 years benefit from a notably larger average of $32K. The average pay reported by folks with 10 to 20 years of experience is around $34K. Support Services Assistants who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $35K on average.

Related Job Salaries

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Experience Affects Support Services Assistant Salaries

Late-Career
up arrow 11%

Experienced
up arrow 9%

Mid-Career
up arrow 3%

National Average
$31,000

Entry-Level
up arrow 2%

Skills That Affect Support Services Assistant Salaries


National Average
$31,000

Telephony
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
21%
10-19 years
22%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 62%
medical benefits
Vision: 48%
dental benefits
None: 26%
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