Support Technician, Information Technology (IT) Salary
Information Technology Support Technicians in the United States can expect to earn an average of $16.66 per hour. Overall cash earnings for Information Technology Support Technicians stretch from $27K on the lower end to $59K near the top, and the heftiest packages can encompass around $5K from bonuses and $6K from profit sharing. Geographic location is the main element affecting pay for this group — the company and experience level are driving factors as well. For the most part, Information Technology Support Technicians enjoy their work and report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — just over a fifth lack coverage. On the flip side, a fair number have medical insurance and the larger part receive dental plans. Information Technology Support Technicians who took the survey are largely men, dominating at 86 percent. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Support Technician, Information Technology (IT)
Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.
Support Technician, Information Technology (IT) Tasks
- Install, update, and repair software on organization systems.
- Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
- Respond to requests for new or configured hardware or software, and keep inventory up to date.
- Troubleshoot hardware and software problems, logging problems and documenting fixes.
Common Career Paths for Support Technician, Information Technology (IT)
Information Technology Support Technicians who advance into the role of an Information Technology Director are fairly uncommon. Information Technology Directors on average earn $103K per year. Information Technology Support Technicians moving up in their careers tend to step into positions as Systems Administrators or Information Technology Managers. The median paychecks in those roles are $17K higher and $38K higher, respectively.
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Popular Employer Salaries for Support Technician, Information Technology (IT)
Amazon.com Inc, U.S. Navy, Dell, Inc., Unisys Corporation, and CH2M Hill are top-notch employers for Information Technology Support Technicians in this area. U.S. Army offers the highest compensation with a median salary of $51K. CH2M Hill, U.S. Navy, and U.S. Air Force (USAF) also offer top salaries for Information Technology Support Technicians. Workers at these firms can expect to earn about $50K, $46K, and $44K, respectively.
Amazon.com Inc offers the least money; the median income there is just $33K. The pay range is also pretty narrow, as compensation generally sits between $29K and $66K. Also sliding in at the lower end of the scale are Unisys Corporation ($34K), Compucom Systems Incorporated ($36K), and TEKsystems, Inc ($37K).
Popular Skills for Support Technician, Information Technology (IT)
Information Technology Support Technicians report using a deep pool of skills on the job. Most notably, skills in Help Desk / Desktop Support, Windows Support, Microsoft Active Directory, and Systems Troubleshooting are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Troubleshooting, and PC Support. Most people who know Computer Hardware Technician also know Information Technology (IT) Support and Systems Troubleshooting.
Pay by Experience Level for Support Technician, Information Technology (IT)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Information Technology Support Technicians — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $36K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $42K. After working for 10 to 20 years, Information Technology Support Technicians make a median salary of $47K. Information Technology Support Technicians who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $50K.
Pay Difference by Location
For Information Technology Support Technicians, busy San Francisco offers a higher-than-average pay rate, 50 percent above the national average. Information Technology Support Technicians will also find cushy salaries in San Diego (+31 percent), Washington (+25 percent), Seattle (+23 percent), and Minneapolis (+19 percent). The smallest paychecks in the market, 10 percent south of the national average, can be found in Miami. Not at the bottom but still paying below the median are employers in Orlando and Tampa (4 percent lower and 3 percent lower, respectively).
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