Support Technician, Information Technology (IT) Salary

Earnings for Information Technology Support Technicians in the United States come in at around $16.37 per hour on average. Total cash compensation to Information Technology Support Technicians bottoms out near $26K and approaches $58K on the high end; the biggest paychecks include approximately $4K from bonuses and almost $5K from profit sharing. Geography is the biggest factor affecting pay for this group, followed by career duration and the particular employer. Information Technology Support Technicians who took the survey are largely men, dominating at 86 percent. While just over a fifth report receiving no health benefits, a strong majority do receive medical coverage, and the larger part have dental, as well. Job satisfaction is reported as high by the vast majority of workers. The data in this summary comes from the PayScale salary survey.

$29,551 - $61,631
(Median)
$30K
$42K
$62K
MEDIAN: $41,606
10%
50%
90%

Add this chart to your site: 640px    300px

$11.60 - $24.28
(Median)
$12
$16
$24
MEDIAN: $16.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,551 - $61,631  
   
Bonus
$0.00 - $3,608  
Profit Sharing
$194.32 - $5,086  
Commission
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,158 - $58,365  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 3,268
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.60 - $24.28  
   
Hourly Tips
$0.82  
Overtime
$17.47 - $37.23  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,608  
   
Commission
$1,017  
Profit Sharing
$194.32 - $5,086  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,158 - $58,365  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 3,551
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


Add this chart to your site:   640px 640px    300px 300px


Information Technology Support Technicians who go on to become Information Technology Directors may see their salaries climb quite a bit. Median pay for Information Technology Directors is $102K annually. Information Technology Support Technicians most often move into positions as Systems Administrators or Information Technology Managers; those groups report median salaries that are $16K higher and $38K higher, respectively.

Support Technician, Information Technology (IT) Job Listings

Search for more jobs:

Popular Employer Salaries for Support Technician, Information Technology (IT)


Information Technology Support Technicians flock to U.S. Navy, Amazon.com Inc, Compucom Systems Incorporated, Dell, Inc., and U.S. Army, highly regarded companies that employ a generous number of people in this profession. U.S. Army offers the highest compensation with a median salary of $50K. Other leaders in compensation levels are CH2M Hill at $50K, Compucom Systems Incorporated at $45K, and U.S. Navy, where Information Technology Support Technicians annually earn $43K.

Amazon.com Inc offers the lowest pay in the field with a median salary of just $35K, but on the other end, some employees may earn up to $70K. Dell, Inc., Time Warner Cable Company, and U.S. Navy are a few other employers known for handing out relatively lightweight salaries ($42K, $42K, and $43K respectively).

Popular Skills for Support Technician, Information Technology (IT)


Survey results imply that Information Technology Support Technicians deploy a deep pool of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Software Installation & Upgrade are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support. Those educated in Computer Hardware Technician tend to be well versed in Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Technicians do not generally earn higher incomes from more experience in the field. Salaries of relatively inexperienced workers fall in the neighborhood of $36K, but folks who have racked up five to 10 years see a notably higher median of $42K. Information Technology Support Technicians see a median salary of $46K after reaching one to two decades on the job. As Information Technology Support Technicians reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $52K.

Pay Difference by Location

National Average: $38,896

Larger city markers indicate a job is popular in that location.

For Information Technology Support Technicians, San Francisco provides a pay rate that is 40 percent greater than the national average. Information Technology Support Technicians can also look forward to large paychecks in cities like Washington (+22 percent), Minneapolis (+19 percent), New York (+17 percent), and Los Angeles (+17 percent). Miami is the lowest-paying area, 10 percent south of the national average.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in St. Clair Shores:
"Love the field."
Pros: I like working with people, solving problems and getting things bank to working condition.
Cons: No room at company for growth, refusal of all raises requested, stress, poor communication.

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$39,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 2%

Windows Support
up arrow 2%

Software Installation & Upgrade
up arrow 1%

Information Technology (IT) Support
0%

Systems Troubleshooting
0%

Microsoft Office
0%

Software Knowledge
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

Hardware Configuration
up arrow 1%

Network Support
up arrow 1%

Customer Service
up arrow 1%

Troubleshooting
up arrow 2%

PC Support
up arrow 3%

Help Desk / Desktop Support
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1236 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 64%
medical benefits
Vision: 51%
dental benefits
None: 22%
ADVERTISEMENT