Support Technician, Information Technology (IT) Salary
Information Technology Support Technicians in the United States take home approximately $16.69 per hour on average. In the world of Information Technology Support Technicians, overall cash allowance can occasionally include more than $5K from bonuses and, in some exceptional cases, $6K from profit sharing, causing incomes to vary widely between $27K and $59K. The most important factor affecting compensation for this group is geography, followed by the company and years of experience. Work is enjoyable for Information Technology Support Technicians, who typically claim high levels of job satisfaction. There are far more male Information Technology Support Technicians survey respondents than women, making up 86 percent. Some workers in this field — slightly more than a fifth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by a majority.
Job Description for Support Technician, Information Technology (IT)
Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.
Support Technician, Information Technology (IT) Tasks
- Respond to requests for new or configured hardware or software, and keep inventory up to date.
- Troubleshoot hardware and software problems, logging problems and documenting fixes.
- Install, update, and repair software on organization systems.
- Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
Common Career Paths for Support Technician, Information Technology (IT)
There are some Information Technology Support Technicians — though it's uncommon — that transition into Information Technology Directors, where earnings are an average $103K annually. Information Technology Support Technicians most often move into positions as Systems Administrators or Information Technology Managers; those groups report median salaries that are $17K higher and $38K higher, respectively.
Support Technician, Information Technology (IT) Job Listings
Search for more jobs:
Popular Employer Salaries for Support Technician, Information Technology (IT)
Amazon.com Inc, U.S. Navy, Dell, Inc., Unisys Corporation, and CH2M Hill are some prominent firms with considerable interest in employing a large team of Information Technology Support Technicians. AT&T Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $54K. Hewlett Packard Enterprise, U.S. Army, and CH2M Hill also offer top salaries for Information Technology Support Technicians. Workers at these firms can expect to earn about $52K, $50K, and $50K, respectively.
While select Amazon.com Inc employees may bring in up to $67K, a median salary of only $34K — the lowest in the field — suggests a serious lag in the earnings department. Workers also receive paychecks lighter than average at Unisys Corporation ($34K), Compucom Systems Incorporated ($36K), and TEKsystems, Inc ($37K).
Popular Skills for Support Technician, Information Technology (IT)
Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Hardware Configuration are correlated to pay that is above average. Skills that seem to negatively impact pay include Troubleshooting, Windows Operating System General Use, and Help Desk / Desktop Support. Those educated in Computer Hardware Technician tend to be well versed in Information Technology (IT) Support and Systems Troubleshooting.
Pay by Experience Level for Support Technician, Information Technology (IT)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Information Technology Support Technicians with a lot of experience do not necessarily enjoy more money. Survey participants with less than five years' experience pocket $36K on average, but those with five to 10 years of experience enjoy a much bigger median of $42K. Information Technology Support Technicians with one to two decades of relevant experience report an average salary of approximately $46K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $49K.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Information Technology Support Technicians, 45 percent higher than the national average. Information Technology Support Technicians will also find cushy salaries in San Diego (+28 percent), Seattle (+25 percent), Washington (+24 percent), and Minneapolis (+19 percent). With compensation 9 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers offer below-median salaries are Indianapolis (5 percent less) and Tampa (4 percent less).
Support Technician, Information Technology (IT) Reviews
Related Job Salaries
Key Stats for Support Technician, Information Technology (IT)
Rated 4 out of 5
based on 743 votes.