Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States can expect to earn an average of $16.79 per hour. Cash earnings for Information Technology Support Technicians — which occasionally include more than $5K from bonuses and more than $6K from profit sharing — stretch from around $27K to approximately $59K. Location is the main element affecting pay for this group — the company and experience level are driving factors as well. Most Information Technology Support Technicians like their work and job satisfaction is high. Not all workers are lucky enough to have benefits; in fact, close to one-fourth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. Among survey respondents, men are more common than women; 86 percent of Information Technology Support Technicians are male. Participants in PayScale's salary questionnaire provided the particulars of this report.

$30,545 - $64,303
$31K
$43K
$64K
MEDIAN: $43,038
10%
50%
90%

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$11.88 - $24.43
$12
$17
$24
MEDIAN: $16.79
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$30,545 - $64,303  
   
Bonus
$0.00 - $4,916  
Profit Sharing
$98.99 - $6,411  
Commission
$0.21 - $7,830  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,906 - $59,198  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,916
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.88 - $24.43  
   
Hourly Tips
$0.82  
Overtime
$17.99 - $37.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,916  
   
Commission
$0.21 - $7,830  
Profit Sharing
$98.99 - $6,411  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,906 - $59,198  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 2,493

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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians sometimes assume positions such as Information Technology Directors. That role pays $103K per year on average. It is quite typical for Information Technology Support Technicians to transition into roles as Systems Administrators or Information Technology Managers, where reported median earnings are $17K and $38K higher per year.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Amazon.com Inc, Dell, Inc., U.S. Navy, Atos Origin, and Unisys Corporation are among the top companies that take on many Information Technology Support Technicians. AT&T Inc. offers the largest salaries in town — $54K on average. Information Technology Support Technicians will also find cushy salaries at Hewlett Packard Enterprise (+$52K), U.S. Army (+$51K), and CH2M Hill (+$50K).

Amazon.com Inc offers the lowest pay in the field with a median salary of just $34K, but on the other end, some employees may earn up to $67K. Pomeroy It Solutions Inc, Unisys Corporation and Compucom Systems Incorporated are three other employers with a reputation for below-average pay, showing salaries around $35K, $35K, and $36K.

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians seem to exploit a large range of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Hardware Configuration are correlated to pay that is above average. Skills that seem to negatively impact pay include Troubleshooting, Help Desk / Desktop Support, and Windows Operating System General Use. Most people skilled in Computer Hardware Technician are similarly competent in Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 2,897 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 1,208 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 889 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 230 salaries.

Pay Difference by Location

National Average: $39,323

Larger city markers indicate a job is popular in that location.

Information Technology Support Technicians will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 49 percent. Information Technology Support Technicians will also find cushy salaries in San Diego (+35 percent), Seattle (+23 percent), Washington (+22 percent), and Denver (+16 percent). With compensation 7 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers offer below-median salaries are Tampa (6 percent less) and Charlotte (5 percent less).

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Philadelphia:
"Boring job with no future."
Pros: I work with a good bunch of people.
Cons: There is no room for job growth or promotion. Training is very ad hoc. There is no support for anything that looks like career advancement.

Support Technician, Information Technology (IT) in Miami:
"Fireman's work."
Pros: Being the hero who gets the client back to making money. Flexible schedule. Travel.
Cons: Salary.

Support Technician, Information Technology (IT) in Bournemouth:
"I love it. Always something new."
Pros: Troubleshooting, problem solving, lateral thinking, never know what is coming next.
Cons: Not being hands on, so limited by the abilities of those requiring help.

Support Technician, Information Technology (IT) in New York:
"Tech world."
Pros: What I like most is the forever changing environment and that I deal with solving problems on a large scale which allows interaction with people and helping them to do their job.
Cons: What I like least about my job is that most people do not usually understand what I do mostly because they only remember me when something is not working.

Support Technician, Information Technology (IT) in Lancaster:
Pros: I get to work with all departments of the company. Many of the departments deal with different technology and software. I get my hands in some other parts of IT that are not necessarily a part of my job role, I.e. System administration and networking.
Cons: I'm on call a lot and only get cellphone compensation with whatever overtime I incur if I get a call. The company expects availability even off work hours despite service level agreements. I'm not paid close to the median wage for my position and title. Communication between management and support team is lacking.

Support Technician, Information Technology (IT) in Detroit Lakes:
"My Experience in the IT Field."
Pros: I like the fact that I am able to work with a great team. We have work flexibility and our able to work from home if needed.
Cons: The bad at my job is the management. There are times where we the IT team gets thrown under the bus when we didn't have our hands in a project. We get thrown curve balls all the time and with sometimes no thank yous.

Support Technician, Information Technology (IT) in Augusta:
"MIS Technician."
Pros: Great boss, non micromanaged, work hours, friendly staff, medical insurance, paid time off, holiday pay, tools needed for jobs, and paid lunches.
Cons: SQL, Crystal reports, pay, no training, lack of communication between departments, and no advancement.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 717 votes.
Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Technician, Information Technology (IT) Salaries

▲24%

▲19%

▲8%

National Average
$39,000

▼8%

Skills That Affect Support Technician, Information Technology (IT) Salaries




Information Technology (IT) Support
▼0%

Systems Troubleshooting
▼0%

Hardware Configuration
▼0%

National Average
$39,000






▼3%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 717 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
vision benefits
Vision: 53%
no benefits
None: 24%
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