Support Technician, Information Technology (IT) Salary

Median pay for Information Technology Support Technicians in the United States lies in the neighborhood of $16.37 per hour. Total cash earnings of Information Technology Support Technicians range from $26K on the low end to $58K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $4K and $5K, respectively. While experience level and the specific company impact pay for this group, residence is the most influential factor. Just over a fifth of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and the larger part claim dental coverage as well. Among survey respondents, men are more common than women; 86 percent of Information Technology Support Technicians are male. Job satisfaction is reported as high by the vast majority of workers. This overview is based on answers to PayScale's salary questionnaire.

$29,551 - $61,631
(Median)
$30K
$42K
$62K
MEDIAN: $41,606
10%
50%
90%

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$11.60 - $24.28
(Median)
$12
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,551 - $61,631  
   
Bonus
$0.00 - $3,608  
Profit Sharing
$194.32 - $5,086  
Commission
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,158 - $58,365  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 3,268
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.60 - $24.28  
   
Hourly Tips
$0.82  
Overtime
$17.47 - $37.23  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,608  
   
Commission
$1,017  
Profit Sharing
$194.32 - $5,086  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,158 - $58,365  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 3,551
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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Director. The average Information Technology Director brings home $102K per year. Career advancement for the typical Information Technology Support Technician often leads to becoming a Systems Administrator or an Information Technology Manager; median salaries in these positions are $16K higher and $38K higher, respectively.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Leading companies who hire large numbers of Information Technology Support Technicians include U.S. Navy, Amazon.com Inc, Compucom Systems Incorporated, Dell, Inc., and U.S. Army. For Information Technology Support Technicians, comfortable salaries can be found at U.S. Army; in fact, median earnings sit around $50K, the highest in the area. Information Technology Support Technicians will also find cushy salaries at CH2M Hill (+$50K), Compucom Systems Incorporated (+$45K), and U.S. Navy (+$43K).

Offering a median of only $35K, Amazon.com Inc pays the least. Moreover, the compensation range seems pretty narrow; employees make $29K on the lower end and $70K on the higher end. Dell, Inc., Time Warner Cable Company, and U.S. Navy also rank near the bottom for pay, handing out $42K, $42K, and $43K-paychecks on average.

Popular Skills for Support Technician, Information Technology (IT)


Survey results imply that Information Technology Support Technicians deploy a deep pool of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Software Installation & Upgrade are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support. Those familiar with Computer Hardware Technician also tend to know Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Information Technology Support Technicians, extensive experience does not lead to significantly more money. Those in the early stages of their career can expect to make around $36K; however, individuals with five to 10 years of experience bring in $42K on average — a distinctly larger sum. On average, Information Technology Support Technicians make $46K following one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $52K.

Pay Difference by Location

National Average: $38,896

Larger city markers indicate a job is popular in that location.

With a pay rate for Information Technology Support Technicians that is 40 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Information Technology Support Technicians can also look forward to large paychecks in cities like Washington (+22 percent), Minneapolis (+19 percent), New York (+17 percent), and Los Angeles (+17 percent). Those in the field find the lowest salaries in Miami, 10 percent below the national average.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in St. Clair Shores:
"Love the field."
Pros: I like working with people, solving problems and getting things bank to working condition.
Cons: No room at company for growth, refusal of all raises requested, stress, poor communication.

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

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Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$39,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 2%

Windows Support
up arrow 2%

Software Installation & Upgrade
up arrow 1%

Information Technology (IT) Support
0%

Systems Troubleshooting
0%

Microsoft Office
0%

Software Knowledge
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

Hardware Configuration
up arrow 1%

Network Support
up arrow 1%

Customer Service
up arrow 1%

Troubleshooting
up arrow 2%

PC Support
up arrow 3%

Help Desk / Desktop Support
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1236 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 64%
medical benefits
Vision: 51%
dental benefits
None: 22%
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