Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States take home approximately $16.69 per hour on average. In the world of Information Technology Support Technicians, overall cash allowance can occasionally include more than $5K from bonuses and, in some exceptional cases, $6K from profit sharing, causing incomes to vary widely between $27K and $59K. The most important factor affecting compensation for this group is geography, followed by the company and years of experience. Work is enjoyable for Information Technology Support Technicians, who typically claim high levels of job satisfaction. There are far more male Information Technology Support Technicians survey respondents than women, making up 86 percent. Some workers in this field — slightly more than a fifth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by a majority.

$30,419 - $63,933
$30K
$43K
$64K
MEDIAN: $42,622
10%
50%
90%

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$11.83 - $24.40
$12
$17
$24
MEDIAN: $16.69
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$30,419 - $63,933  
   
Bonus
$0.00 - $4,928  
Profit Sharing
$100.67 - $6,128  
Commission
$0.00 - $6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,807 - $59,061  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 2,029
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.83 - $24.40  
   
Hourly Tips
$0.77  
Overtime
$17.88 - $37.51  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,928  
   
Commission
$0.00 - $6,000  
Profit Sharing
$100.67 - $6,128  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,807 - $59,061  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 2,595

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United States (change)

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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Common Career Paths for Support Technician, Information Technology (IT)


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There are some Information Technology Support Technicians — though it's uncommon — that transition into Information Technology Directors, where earnings are an average $103K annually. Information Technology Support Technicians most often move into positions as Systems Administrators or Information Technology Managers; those groups report median salaries that are $17K higher and $38K higher, respectively.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Amazon.com Inc, U.S. Navy, Dell, Inc., Unisys Corporation, and CH2M Hill are some prominent firms with considerable interest in employing a large team of Information Technology Support Technicians. AT&T Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $54K. Hewlett Packard Enterprise, U.S. Army, and CH2M Hill also offer top salaries for Information Technology Support Technicians. Workers at these firms can expect to earn about $52K, $50K, and $50K, respectively.

While select Amazon.com Inc employees may bring in up to $67K, a median salary of only $34K — the lowest in the field — suggests a serious lag in the earnings department. Workers also receive paychecks lighter than average at Unisys Corporation ($34K), Compucom Systems Incorporated ($36K), and TEKsystems, Inc ($37K).

Popular Skills for Support Technician, Information Technology (IT)


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Hardware Configuration are correlated to pay that is above average. Skills that seem to negatively impact pay include Troubleshooting, Windows Operating System General Use, and Help Desk / Desktop Support. Those educated in Computer Hardware Technician tend to be well versed in Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Support Technicians with a lot of experience do not necessarily enjoy more money. Survey participants with less than five years' experience pocket $36K on average, but those with five to 10 years of experience enjoy a much bigger median of $42K. Information Technology Support Technicians with one to two decades of relevant experience report an average salary of approximately $46K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $49K.

Pay Difference by Location

National Average: $39,134

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Information Technology Support Technicians, 45 percent higher than the national average. Information Technology Support Technicians will also find cushy salaries in San Diego (+28 percent), Seattle (+25 percent), Washington (+24 percent), and Minneapolis (+19 percent). With compensation 9 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers offer below-median salaries are Indianapolis (5 percent less) and Tampa (4 percent less).

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Bournemouth:
"I love it. Always something new."
Pros: Troubleshooting, problem solving, lateral thinking, never know what is coming next.
Cons: Not being hands on, so limited by the abilities of those requiring help.

Support Technician, Information Technology (IT) in New York:
"Tech world."
Pros: What I like most is the forever changing environment and that I deal with solving problems on a large scale which allows interaction with people and helping them to do their job.
Cons: What I like least about my job is that most people do not usually understand what I do mostly because they only remember me when something is not working.

Support Technician, Information Technology (IT) in Lancaster:
Pros: I get to work with all departments of the company. Many of the departments deal with different technology and software. I get my hands in some other parts of IT that are not necessarily a part of my job role, I.e. System administration and networking.
Cons: I'm on call a lot and only get cellphone compensation with whatever overtime I incur if I get a call. The company expects availability even off work hours despite service level agreements. I'm not paid close to the median wage for my position and title. Communication between management and support team is lacking.

Support Technician, Information Technology (IT) in Detroit Lakes:
"My Experience in the IT Field."
Pros: I like the fact that I am able to work with a great team. We have work flexibility and our able to work from home if needed.
Cons: The bad at my job is the management. There are times where we the IT team gets thrown under the bus when we didn't have our hands in a project. We get thrown curve balls all the time and with sometimes no thank yous.

Support Technician, Information Technology (IT) in Augusta:
"MIS Technician."
Pros: Great boss, non micromanaged, work hours, friendly staff, medical insurance, paid time off, holiday pay, tools needed for jobs, and paid lunches.
Cons: SQL, Crystal reports, pay, no training, lack of communication between departments, and no advancement.

Support Technician, Information Technology (IT) in St. Clair Shores:
"Love the field."
Pros: I like working with people, solving problems and getting things bank to working condition.
Cons: No room at company for growth, refusal of all raises requested, stress, poor communication.

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 743 votes.
Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Technician, Information Technology (IT) Salaries

▲26%

▲18%

▲7%

National Average
$39,000

▼8%

Skills That Affect Support Technician, Information Technology (IT) Salaries




Information Technology (IT) Support
▼0%

Systems Troubleshooting
▼0%

Hardware Configuration
▼0%

National Average
$39,000





▼3%





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 743 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 64%
vision benefits
Vision: 53%
dental benefits
None: 23%
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