Support Technician, Information Technology (IT) Salary

Pay for Information Technology Support Technicians in the United States sits in the ballpark of $17.02 per hour. Including potential for bonuses, profit sharing and commission — peaking near $5K, $6K, and $8K, respectively — total cash payment to Information Technology Support Technicians can bottom out near $27K or top out at around $59K. While the specific employer and tenure impact pay for this group, location is the most influential factor. Although close to a fourth lack health benefits of any kind, a strong majority do enjoy medical insurance, and a majority get dental coverage, too. Among survey respondents, men are more common than women; 86 percent of Information Technology Support Technicians are male. For the most part, Information Technology Support Technicians enjoy their work and report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$30,740 - $64,261
$31K
$43K
$64K
MEDIAN: $43,227
10%
50%
90%

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$12.08 - $24.54
$12
$17
$25
MEDIAN: $17.02
10%
50%
90%

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$0$64K
Salary $30,740 - $64,261
Bonus $0.00 - $4,841
Profit Sharing $2.21 - $5,872
Commission $-0.50 - $7,830
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,344 - $59,262
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,930
Hourly Data $0$37
Hourly Rate $12.08 - $24.54
Hourly Tips $0.48
Overtime $18.18 - $37.89
Annual Data $0$59K
Bonus $0.00 - $4,841
Commission $-0.50 - $7,830
Profit Sharing $2.21 - $5,872
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,344 - $59,262
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 2,556

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United States (change)

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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Common Career Paths for Support Technician, Information Technology (IT)


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Though some Information Technology Support Technicians move into positions like Information Technology Director (where the average salary is $103K), this progression is not the norm. Information Technology Support Technicians moving up in their careers tend to step into positions as Systems Administrators or Information Technology Managers. The median paychecks in those roles are $16K higher and $38K higher, respectively.

Support Technician, Information Technology (IT) Job Listings

Popular Employer Salaries for Support Technician, Information Technology (IT)


Leading companies who hire large numbers of Information Technology Support Technicians include Amazon.com Inc, Dell, Inc., U.S. Navy, Atos Origin, and Unisys Corporation. AT&T Inc. leads the field in terms of pay, with a median salary of $54K. Other leaders in compensation levels are Hewlett Packard Enterprise at $52K, U.S. Army at $51K, and CH2M Hill, where Information Technology Support Technicians annually earn $50K.

Offering only $34K on average, Amazon.com Inc seems to pay the least. Moreover, the pay scale seems pretty narrow there; employees make $30K on the lower end and $67K on the higher end. Also sliding in at the lower end of the scale are Pomeroy It Solutions Inc ($35K), Unisys Corporation ($35K), and Compucom Systems Incorporated ($36K).

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians report using a deep pool of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Windows Support, and Hardware Configuration are correlated to pay that is above average. Skills that seem to negatively impact pay include Troubleshooting, Help Desk / Desktop Support, and Windows Operating System General Use. Most people skilled in Computer Hardware Technician are similarly competent in Information Technology (IT) Support and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 2,897 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 1,208 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 889 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 230 salaries.

Pay Difference by Location

National Average: $39,598

Larger city markers indicate a job is popular in that location.

For those looking to make money, Information Technology Support Technicians in San Francisco enjoy an exceptional pay rate, 48 percent above the national average. Information Technology Support Technicians can also look forward to large paychecks in cities like San Diego (+34 percent), Seattle (+23 percent), Washington (+22 percent), and Denver (+15 percent). The lowest-paying market is Miami, which sits 8 percent below the national average. Not at the bottom but still paying below the median are employers in Tampa and Charlotte (7 percent lower and 5 percent lower, respectively).

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Philadelphia:
"Boring job with no future."
Pros: I work with a good bunch of people.
Cons: There is no room for job growth or promotion. Training is very ad hoc. There is no support for anything that looks like career advancement.

Support Technician, Information Technology (IT) in Miami:
"Fireman's work."
Pros: Being the hero who gets the client back to making money. Flexible schedule. Travel.
Cons: Salary.

Support Technician, Information Technology (IT) in Miami:
"Pros and cons."
Pros: Helping others with their problems and make work easier for everyone.
Cons: Unplanned work schedules, lack of communication between areas, little benefits, corporate culture.

Support Technician, Information Technology (IT) in Bournemouth:
"I love it. Always something new."
Pros: Troubleshooting, problem solving, lateral thinking, never know what is coming next.
Cons: Not being hands on, so limited by the abilities of those requiring help.

Support Technician, Information Technology (IT) in New York:
"Tech world."
Pros: What I like most is the forever changing environment and that I deal with solving problems on a large scale which allows interaction with people and helping them to do their job.
Cons: What I like least about my job is that most people do not usually understand what I do mostly because they only remember me when something is not working.

Support Technician, Information Technology (IT) in Lancaster:
Pros: I get to work with all departments of the company. Many of the departments deal with different technology and software. I get my hands in some other parts of IT that are not necessarily a part of my job role, I.e. System administration and networking.
Cons: I'm on call a lot and only get cellphone compensation with whatever overtime I incur if I get a call. The company expects availability even off work hours despite service level agreements. I'm not paid close to the median wage for my position and title. Communication between management and support team is lacking.

Support Technician, Information Technology (IT) in Lubbock:
"Dream Job."
Pros: I can come to work whenever I want as long as I maintain my 40hrs/wk. I respect my boss. I have my own office. I am allowed to work with little to no supervision. It feels very independent and I receive the respect and recognition I deserve.
Cons: I wish it paid better or had more frequent raises.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
14 %
Male
86 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 823 votes.
Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Support Technician, Information Technology (IT) Salaries

▲24%

▲18%

▲7%

National Average
$40,000

▼9%

Skills That Affect Support Technician, Information Technology (IT) Salaries




National Average
$40,000

Information Technology (IT) Support
▼1%

Systems Troubleshooting
▼1%

Hardware Configuration
▼1%





▼3%





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 823 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
vision benefits
Vision: 54%
no benefits
None: 24%
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