Support Technician, Information Technology (IT) Salary

Information Technology Support Technicians in the United States pull down an average of $16.26 per hour. Final cash compensation to Information Technology Support Technicians varies from around $26K to approximately $57K; choice pay grades include potential for bonuses and profit sharing as high as $4K and $5K, respectively. Compensation for this group is mainly affected by geography, but tenure and the particular employer are influential factors as well. Not all workers are lucky enough to have benefits; in fact, just over a fifth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. There are far more male Information Technology Support Technicians survey respondents than women, making up 87 percent. Job satisfaction is high and work is enjoyable for most Information Technology Support Technicians.

$29,341 - $60,522

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$11.45 - $24.25

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,341 - $60,522  
   
Bonus
$0.00 - $3,525  
Profit Sharing
$199.33 - $5,078  
Commission
$0.00 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,935 - $57,455  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 3,149
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.45 - $24.25  
   
Hourly Tips
$0.31 - $2.00  
Overtime
$17.27 - $36.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,525  
   
Commission
$0.00 - $2,000  
Profit Sharing
$199.33 - $5,078  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,935 - $57,455  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 3,352
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Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common.


Support Technician, Information Technology (IT) Tasks

  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Common Career Paths for Support Technician, Information Technology (IT)


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Information Technology Support Technicians who transition into an Information Technology Director role may receive large pay increases as the latter position pays an average $101K per year. Career advancement for the typical Information Technology Support Technician often leads to becoming a Systems Administrator or an Information Technology Manager; median salaries in these positions are $16K higher and $38K higher, respectively.

Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Information Technology Support Technicians fill the offices of leading firms U.S. Navy, Amazon.com Inc, Compucom Systems Incorporated, Dell, Inc., and U.S. Army. CH2M Hill leads the field in terms of pay, with a median salary of $50K. Also paying near the top of the field are U.S. Army at $50K, Compucom Systems Incorporated at $48K, and Time Warner Cable Company, where Information Technology Support Technicians annually earn $42K.

Offering a median salary of only $34K, Amazon.com Inc gives out the smallest paychecks. Furthermore, the earnings range of $28K to $64K isn't that wide, either. Other low-paying employers include U.S. Navy at $41K and Dell, Inc. at $42K, though some Information Technology Support Technicians there earn up to $62K.

Popular Skills for Support Technician, Information Technology (IT)


Information Technology Support Technicians report using a large range of skills on the job. Most notably, skills in Help Desk / Desktop Support, Microsoft Active Directory, Software Installation & Upgrade, and Windows Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support. Most people skilled in Computer Hardware Technician are similarly competent in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), and Systems Troubleshooting.

Pay by Experience Level for Support Technician, Information Technology (IT)

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Support Technicians, more experience in the field does not usually mean bigger paychecks. Respondents with less than five years' experience take home $35K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $41K. Information Technology Support Technicians claiming one to two decades of experience make an estimated median of $46K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; an Information Technology Support Technician with more than 20 years of experience can earn $52K on average.

Pay Difference by Location


Information Technology Support Technicians will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 38 percent. Information Technology Support Technicians will also find cushy salaries in Washington (+22 percent), New York (+18 percent), Minneapolis (+18 percent), and Los Angeles (+18 percent). The lowest-paying market is Miami, which sits 16 percent below the national average.

Support Technician, Information Technology (IT) Reviews

What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in St. Clair Shores:
"Love the field."
Pros: I like working with people, solving problems and getting things bank to working condition.
Cons: No room at company for growth, refusal of all raises requested, stress, poor communication.

Support Technician, Information Technology (IT) in Jonesboro:
"Educational Technology."
Pros: I like that I have to ability to stream line my hands on practical experience.
Cons: I dislike the low pay, the low morale, the immoral political nature of the system, and the insane and unfair work load.

Support Technician, Information Technology (IT) in Indianapolis:
"IT is my niche."
Pros: I love working with people, and everyone uses technology. I get the chance to lift roadblocks for people and connect with them. It's awesome to be a part of it.
Cons: Simply, working in churches is probably not going to provide sustainably for my family.

Support Technician, Information Technology (IT) in Jacksonville:
"Overloaded."
Pros: I deal with all the staff, from Directors to clerical. I enjoy fixing problems and helping others. I enjoy teaching others when it comes to software they don't understand or haven't used much. I enjoy being able to "save the day" when it comes to a computer/network problem.
Cons: I feel that I am spread to thin, I cannot do my best because of the time restraints, you can only do so much in 8 hours. No overtime is allowed. I feel I could better handle some issues if I had some training on those specific types of issues. Company does not pay employees to take classes or even encourage that.

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Experience Affects Support Technician, Information Technology (IT) Salaries




National Average
$39,000


Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 4%

Software Installation & Upgrade
up arrow 2%

Windows Support
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Systems Troubleshooting
up arrow 1%

Hardware Configuration
0%

Microsoft Office
0%

Customer Service
0%

Software Knowledge
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

Network Support
up arrow 1%

PC Support
up arrow 2%

Troubleshooting
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1243 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 63%
vision benefits Vision: 50% employee benefits None: 22%
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