Entry-Level Support Technician, Information Technology (IT) Salary

Entry-Level Information Technology Support Technicians pull down an average of $15.92 per hour. With some bonuses approaching $4K and certain profit sharing proceeds approaching $5K, overall incomes of Entry-Level Information Technology Support Technicians spread between $26K and $52K depending on individual performance. Residence and the company each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Men account for the majority of Entry-Level Information Technology Support Technicians who responded to the questionnaire — 88 percent to be exact. While some workers in this profession — close to a fourth — do not have any health coverage, a fair number do receive medical benefits and the greater part have dental insurance. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$29,819 - $56,593
$30K
$41K
$57K
MEDIAN: $40,650
10%
50%
90%

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$11.69 - $21.78
$12
$16
$22
MEDIAN: $16.04
10%
50%
90%

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$0$56K
Salary $29,819 - $56,593
Bonus $0.00 - $4,327
Profit Sharing $0.00 - $4,872
Commission $983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,771 - $52,178
  • Country: United States
  • Currency: USD
  • Updated: 13 Sep 2017
  • Individuals Reporting: 1,148
Hourly Data $0$32
Hourly Rate $11.69 - $21.78
Hourly Tips $0.60
Overtime $17.70 - $32.87
Annual Data $0$52K
Bonus $0.00 - $4,327
Commission $983
Profit Sharing $0.00 - $4,872
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,771 - $52,178
  • Country: United States
  • Currency: USD
  • Updated: 13 Sep 2017
  • Individuals Reporting: 1,838

Find Out Exactly What You Should Be Paid

United States (change)

Support Technician, Information Technology (IT) Job Listings

Popular Employer Salaries for Support Technician, Information Technology (IT)


U.S. Air Force (USAF) leads the field in terms of pay, with a median salary of $43K.

Offering a median salary of only $34K, Amazon.com Inc gives out the smallest paychecks. Furthermore, the earnings range of $30K to $69K isn't that wide, either.

Pay Difference by Location

National Average: $36,741

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Information Technology Support Technicians, San Francisco offers exceptional salaries, 46 percent above the national average. Entry-Level Information Technology Support Technicians will also find cushy salaries in San Diego (+38 percent), Washington (+29 percent), Seattle (+24 percent), and Minneapolis (+24 percent). Those in the field find the lowest salaries in Charlotte, 6 percent below the national average. Employers pay around 4 percent less in Indianapolis and 3 percent less in Houston, below-median salaries for those in this field.

Support Technician, Information Technology (IT) Advice

Q: What do you wish you knew about your job when you first started out?

Support Technician, Information Technology (IT) in Detroit:
"Aim Higher than Tech Support If You Have A Degree."
Technical support is meant for people who like to perform repetitive tasks all day with few changes in those tasks. Once you obtain a bachelor's degree in anything, technical support becomes extremely limiting; this is both career and compensation wise.

Support Technician, Information Technology (IT) in Dallas:
"Keep learning."
Constantly learn new things, assigned or not, or you'll fall behind and that's no way to excell at any job, but especially this one.

Support Technician, Information Technology (IT) in Jefferson City:
"Pay."
Not paid the same as others doing the same job in this state.

Support Technician, Information Technology (IT) in Tulsa:
"It is more about your effort than your knowledge."
Be more willing to learn on the job rather than coming in as a know it all.

Support Technician, Information Technology (IT) in Saratoga Springs:
"Think Growth."
This job can be very limiting, always pursue opportunities that allow growth opportunity. Can the job develop into a teaching opportunity, can the job develop into a design opportunity, can you use other areas of expertise to broaden the scope of this job, and will your employer change your title as the job grows.

Support Technician, Information Technology (IT) in Knoxville:
"Pick a subject matter and become an expert."
Pick a subject matter and become an expert. Find an area of your business that is important or for which there are few subject matter experts and dive in. Become the subject matter expert for that specific area. Then do it again.

Support Technician, Information Technology (IT) in Cincinnati:
"Get Out Of Support."
Don't stay in support for any longer than you have to. Think of it as being the technology janitor ... Great for getting your foot in the door, but that's about it. The longer you keep doing 1st line support, the greater chance that you will be 'pidgeon-holed' or 'typecast' in that role, until that's the only role your superiors can ever see you in. Get in, do a great job, talk to people, make your voice heard. If you're not in another role at the 3 - 5 year mark, it's time to go someplace else and start over. Any other strategy is going to keep you at the bottom of the corporate totem pole (and pay scale) indefinitely.

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 586 votes.
Less than 1 year
8%
1-4 years
78%
5-9 years
14%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Support Technician, Information Technology (IT) Salaries



National Average
$37,000


Hardware Configuration
▼1%

Network Support
▼1%

Information Technology (IT) Support
▼2%


▼2%

Software Installation & Upgrade
▼2%

Microsoft Office
▼2%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 586 votes.

Gender

Female
12 %
Male
88 %

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 62%
vision benefits
Vision: 52%
no benefits
None: 26%
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