Entry-Level Support Technician, Information Technology (IT) Salary

Entry-Level Information Technology Support Technicians take home approximately $15.80 per hour on average. Final cash compensation to Entry-Level Information Technology Support Technicians varies from around $26K to approximately $52K; choice pay grades include potential for bonuses and profit sharing as high as $4K and $5K, respectively. Location is the biggest factor affecting pay for this group, followed by the specific employer. Entry-Level Information Technology Support Technicians who took the survey are largely men, dominating at 88 percent. Health benefits are not claimed by all — approximately one-fourth lack any form of coverage — but a strong majority have medical insurance, and the greater part have dental, too. The majority of Entry-Level Information Technology Support Technicians claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$29,687 - $56,668
$30K
$41K
$57K
MEDIAN: $40,557
10%
50%
90%

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$11.55 - $21.57
$12
$16
$22
MEDIAN: $15.80
10%
50%
90%

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$0$56K
Salary $29,687 - $56,668
Bonus $0.00 - $4,424
Profit Sharing $0.35 - $5,106
Commission $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,578 - $52,405
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,163
Hourly Data $0$32
Hourly Rate $11.55 - $21.57
Hourly Tips $0.88
Overtime $17.57 - $32.79
Annual Data $0$52K
Bonus $0.00 - $4,424
Commission $800
Profit Sharing $0.35 - $5,106
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,578 - $52,405
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,799

Find Out Exactly What You Should Be Paid

United States (change)

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Support Technician, Information Technology (IT) Job Listings

Popular Employer Salaries for Support Technician, Information Technology (IT)


U.S. Air Force (USAF) offers the highest compensation with a median salary of $43K.

Amazon.com Inc offers the least money; the median income there is just $34K. The pay range is also pretty narrow, as compensation generally sits between $30K and $69K.

Pay Difference by Location

National Average: $36,414

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Information Technology Support Technicians, San Francisco offers exceptional salaries, 47 percent above the national average. Entry-Level Information Technology Support Technicians can also look forward to large paychecks in cities like San Diego (+38 percent), Washington (+30 percent), Seattle (+25 percent), and Minneapolis (+24 percent). Charlotte is home to the smallest salaries in the field, lagging the national average by 5 percent. Two other places where employers offer below-median salaries are Indianapolis (4 percent less) and Houston (3 percent less).

Support Technician, Information Technology (IT) Advice

Q: What do you wish you knew about your job when you first started out?

Support Technician, Information Technology (IT) in Detroit:
"Aim Higher than Tech Support If You Have A Degree."
Technical support is meant for people who like to perform repetitive tasks all day with few changes in those tasks. Once you obtain a bachelor's degree in anything, technical support becomes extremely limiting; this is both career and compensation wise.

Support Technician, Information Technology (IT) in Dallas:
"Keep learning."
Constantly learn new things, assigned or not, or you'll fall behind and that's no way to excell at any job, but especially this one.

Support Technician, Information Technology (IT) in Jefferson City:
"Pay."
Not paid the same as others doing the same job in this state.

Support Technician, Information Technology (IT) in Tulsa:
"It is more about your effort than your knowledge."
Be more willing to learn on the job rather than coming in as a know it all.

Support Technician, Information Technology (IT) in Saratoga Springs:
"Think Growth."
This job can be very limiting, always pursue opportunities that allow growth opportunity. Can the job develop into a teaching opportunity, can the job develop into a design opportunity, can you use other areas of expertise to broaden the scope of this job, and will your employer change your title as the job grows.

Support Technician, Information Technology (IT) in Knoxville:
"Pick a subject matter and become an expert."
Pick a subject matter and become an expert. Find an area of your business that is important or for which there are few subject matter experts and dive in. Become the subject matter expert for that specific area. Then do it again.

Support Technician, Information Technology (IT) in Cincinnati:
"Get Out Of Support."
Don't stay in support for any longer than you have to. Think of it as being the technology janitor ... Great for getting your foot in the door, but that's about it. The longer you keep doing 1st line support, the greater chance that you will be 'pidgeon-holed' or 'typecast' in that role, until that's the only role your superiors can ever see you in. Get in, do a great job, talk to people, make your voice heard. If you're not in another role at the 3 - 5 year mark, it's time to go someplace else and start over. Any other strategy is going to keep you at the bottom of the corporate totem pole (and pay scale) indefinitely.

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 537 votes.
Less than 1 year
8%
1-4 years
77%
5-9 years
15%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Support Technician, Information Technology (IT) Salaries




Network Support
▼0%

National Average
$36,000

Information Technology (IT) Support
▼1%


Hardware Configuration
▼1%

Software Installation & Upgrade
▼1%

Microsoft Office
▼1%




▼2%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 537 votes.

Gender

Female
12 %
Male
88 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 62%
vision benefits
Vision: 52%
no benefits
None: 26%
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