Earnings for Entry-Level Information Technology Support Technicians come in at around $15.49 per hour on average. Cash earnings for Entry-Level Information Technology Support Technicians — which occasionally include more than $5K from bonuses and more than $7K from profit sharing — stretch from around $25K to approximately $52K. Location and the company each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Unfortunately, some people in this line of work are without benefits — about one in four lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. Men make up the vast majority of Entry-Level Information Technology Support Technicians (88 percent) who took the survey. This snapshot results from replies to PayScale's salary survey.

$29,268 - $56,192
(Median)
$29K
$40K
$56K
MEDIAN: $40,063
10%
50%
90%

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$11.19 - $21.53
(Median)
$11
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,268 - $56,192  
   
Bonus
$0.00 - $4,512  
Profit Sharing
$99.33 - $6,544  
Commission
$550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,088 - $52,081  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,216
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.19 - $21.53  
   
Hourly Tips
$0.88  
Overtime
$17.16 - $33.01  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,512  
   
Commission
$550  
Profit Sharing
$99.33 - $6,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,088 - $52,081  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,754
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Support Technician, Information Technology (IT) Job Listings

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Popular Employer Salaries for Support Technician, Information Technology (IT)


Entry-Level Information Technology Support Technicians flock to U.S. Navy for generous paychecks, where average earnings of $44K lead the pack in compensation.

The smallest paychecks can be found at Amazon.com Inc — the median salary there is $33K; however, employees are subject to a wide range in pay, with salaries varying between $29K and $68K.

Pay Difference by Location

National Average: $35,886

Larger city markers indicate a job is popular in that location.

For Entry-Level Information Technology Support Technicians, San Francisco provides a pay rate that is 51 percent greater than the national average. Entry-Level Information Technology Support Technicians will also find cushy salaries in Washington (+33 percent), San Diego (+26 percent), Minneapolis (+26 percent), and Seattle (+24 percent). In Charlotte, salaries are 6 percent below the national average and represent the lowest-paying market. Miami and Indianapolis are a couple other places where companies are known to pay below the median — salaries are 3 percent lower and 2 percent lower, respectively.

Support Technician, Information Technology (IT) Advice

What do you wish you knew about your job when you first started out?

Support Technician, Information Technology (IT) in Detroit:
"Aim Higher than Tech Support If You Have A Degree."
Technical support is meant for people who like to perform repetitive tasks all day with few changes in those tasks. Once you obtain a bachelor's degree in anything, technical support becomes extremely limiting; this is both career and compensation wise.

Support Technician, Information Technology (IT) in Tulsa:
"It is more about your effort than your knowledge."
Be more willing to learn on the job rather than coming in as a know it all.

Support Technician, Information Technology (IT) in Saratoga Springs:
"Think Growth."
This job can be very limiting, always pursue opportunities that allow growth opportunity. Can the job develop into a teaching opportunity, can the job develop into a design opportunity, can you use other areas of expertise to broaden the scope of this job, and will your employer change your title as the job grows.

Support Technician, Information Technology (IT) in Knoxville:
"Pick a subject matter and become an expert."
Pick a subject matter and become an expert. Find an area of your business that is important or for which there are few subject matter experts and dive in. Become the subject matter expert for that specific area. Then do it again.

Support Technician, Information Technology (IT) in Albuquerque:
"Easy Could Be Bad Option."
Don't ever take the easy way, it could be relaxed but you can't be successful: "Ad Astra per aspera", no other way.

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Skills That Affect Support Technician, Information Technology (IT) Salaries


Microsoft Active Directory
up arrow 4%

Customer Service
0%

Systems Troubleshooting
0%

Hardware Configuration
0%

National Average
$36,000

Computer Hardware Technician
up arrow 1%

Information Technology (IT) Support
up arrow 1%

Software Installation & Upgrade
up arrow 1%

Network Support
up arrow 1%

Microsoft Office
up arrow 1%

Software Knowledge
up arrow 1%

Help Desk / Desktop Support
up arrow 2%

PC Support
up arrow 2%

Windows Operating System General Use
up arrow 2%

Troubleshooting
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 468 votes.

Gender

Female
12 %
Male
88 %

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 61%
medical benefits
Vision: 51%
dental benefits
None: 25%
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