Entry-Level Support Technician, Information Technology (IT) Salary

Entry-Level Information Technology Support Technicians take home an average $15.32 per hour. Cash earnings for Entry-Level Information Technology Support Technicians — including $3K in bonuses and $6K in profit sharing proceeds near the top of the pay scale — generally stretch from $25K to $51K depending on individual performance. Location and the company each impact pay for this group, with the former having the largest influence. Work is enjoyable for Entry-Level Information Technology Support Technicians, who typically claim high levels of job satisfaction. While some workers in this profession — approximately one in four — do not have any health coverage, a fair number do receive medical benefits and the greater part have dental insurance. The vast majority of Entry-Level Information Technology Support Technicians (88 percent) who took the survey are men. The numbers in this rundown were provided by PayScale's salary survey participants.

$28,314 - $53,885
(Median)
$28K
$39K
$54K
MEDIAN: $38,945
10%
50%
90%

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$10.88 - $21.25
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,314 - $53,885  
   
Bonus
$0.00 - $2,973  
Profit Sharing
$198.32 - $5,896  
Commission
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,744 - $50,668  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,910
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.88 - $21.25  
   
Hourly Tips
$0.82  
Overtime
$16.66 - $33.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,973  
   
Commission
$1,000  
Profit Sharing
$198.32 - $5,896  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,744 - $50,668  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,450
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While select Amazon.com Inc employees may bring in up to $70K, a median salary of only $35K — the lowest in the field — suggests a serious lag in the earnings department.

Pay Difference by Location

National Average: $35,538

Larger city markers indicate a job is popular in that location.

Entry-Level Information Technology Support Technicians will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 32 percent. Entry-Level Information Technology Support Technicians will also find cushy salaries in Boston (+30 percent), Washington (+25 percent), Minneapolis (+25 percent), and Los Angeles (+21 percent). In Miami, salaries are 13 percent below the national average and represent the lowest-paying market.

Support Technician, Information Technology (IT) Advice

What do you wish you knew about your job when you first started out?

Support Technician, Information Technology (IT) in Detroit:
"Aim Higher than Tech Support If You Have A Degree."
Technical support is meant for people who like to perform repetitive tasks all day with few changes in those tasks. Once you obtain a bachelor's degree in anything, technical support becomes extremely limiting; this is both career and compensation wise.

Support Technician, Information Technology (IT) in Tulsa:
"It is more about your effort than your knowledge."
Be more willing to learn on the job rather than coming in as a know it all.

Support Technician, Information Technology (IT) in Saratoga Springs:
"Think Growth."
This job can be very limiting, always pursue opportunities that allow growth opportunity. Can the job develop into a teaching opportunity, can the job develop into a design opportunity, can you use other areas of expertise to broaden the scope of this job, and will your employer change your title as the job grows.

Support Technician, Information Technology (IT) in Knoxville:
"Pick a subject matter and become an expert."
Pick a subject matter and become an expert. Find an area of your business that is important or for which there are few subject matter experts and dive in. Become the subject matter expert for that specific area. Then do it again.

Support Technician, Information Technology (IT) in Albuquerque:
"Easy Could Be Bad Option."
Don't ever take the easy way, it could be relaxed but you can't be successful: "Ad Astra per aspera", no other way.

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Skills That Affect Support Technician, Information Technology (IT) Salaries



Systems Troubleshooting
up arrow 1%

Software Installation & Upgrade
up arrow 1%

Customer Service
up arrow 1%

Microsoft Office
up arrow 1%

Windows Support
up arrow 1%

Software Knowledge
up arrow 1%

Information Technology (IT) Support
0%

Troubleshooting
0%

Network Support
0%

National Average
$36,000

Computer Hardware Technician
up arrow 1%

Hardware Configuration
up arrow 1%

Help Desk / Desktop Support
up arrow 2%

PC Support
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 769 votes.

Gender

Female
12 %
Male
88 %

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 61%
medical benefits
Vision: 48%
dental benefits
None: 25%
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