Surgery schedulers oversee the administrative operations of a surgical theater. For many surgery schedulers, their duties involve making appointments, changing appointments, and canceling appointments. Additionally, they are responsible for payments and insurance processing. These professionals often work in an hospital or clinic environment, and they are expected to work well in stressful situations and display a high degree of efficiency at all times.
At a hospital or clinic, surgery schedulers may work in an office with other administrative staff; however, they are more likely to work at a front desk where they are able to interact with patients face to face. Surgery schedulers are expected to work in close contact with surgeons and doctors to manage their organization's or department's surgery. Due to the need for surgery schedulers to interact with the public and with co-workers, many employers prefer applicants with excellent interpersonal communication skills.
In terms of qualifications, employers look for surgery schedulers with a high school diploma or equivalent, as well as relevant experience in the field. This experience may include administrative medical experience of any kind, including prior work specifically as a surgery scheduler.
Many surgery schedulers work first or second shift; however, some work during third shift. While it is true that a hospital remains open around the clock, the bulk of all surgical operations occur during business hours.
Surgery Scheduler Tasks
Schedule surgical procedures by phone or in person.
Perform clerical duties such as answering phones, maintaining records and accounts, and greeting patients.
Coordinate surgery procedures, surgeons, and equipment.