Surveillance operators work in a fast-paced profession; although no degree is required for this position, specialized training is required to use complex, high-tech surveillance equipment. Surveillance operators generally monitor casino floors; because casinos are relatively large and require an unspeakable amount of surveillance, these operators may work on teams to monitor the entire facility.
To monitor set areas with many patrons and casino employees playing fast-paced games, those in this position must be familiar with all types of suspicious behavior and able to identify them as they arise. Attention to detail is vital to this job, as losing track of what is taking place could potentially cost the casino money. When suspicious behavior is identified, it is this person's responsibility, often alongside other staff members, to apprehend the suspect and ensure he/she is turned over to the proper authorities.
When incidents arise, it is the surveillance operator's responsibility to write reports for hotel records and the authorities. They may work with local authorities to pursue criminals and provide evidence gathered from surveillance tools, and may even be called to testify about the incident. Because most casinos operate around-the-clock, these operators may work at any time of the day or night. Those in this position must be adaptable, highly attentive to detail, and able to handle stress in what is often a fast-paced environment.
Surveillance Operator Tasks
Cooperate with law enforcement and management to enforce and maintain standards.
Record and report illegal activity and violations of policy or regulations.
Operate surveillance equipment, including troubleshooting and documenting maintenance and problems.
Observe and sustain ongoing operations, and prevent disruptions.