Switchboard Operator, Including Answering Service Salary

Answering Service and Switchboard Operators in the United States pull down an average of $11.29 per hour. Work is enjoyable for Answering Service and Switchboard Operators, who typically claim high levels of job satisfaction. Some workers in this field — about one in three — are not awarded benefits. Medical coverage is reported by more than half and dental plans are enjoyed by roughly one-half. There are far more female Answering Service and Switchboard Operators who answered the questionnaire than men, making up 81 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$21,247 - $32,050
$28K
MEDIAN: $28,008
50%

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$8.81 - $17.42
$8
$11
$17
MEDIAN: $11.29
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$28,008  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,465 - $37,337  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 5
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$8.81 - $17.42  
   
Overtime
$15.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,465 - $37,337  
   
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 43
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Job Description for Switchboard Operator, Including Answering Service

Switchboard operators (including answering service) are tasked with answering incoming calls and forwarding calls to the appropriate parties for their organizations. They must forward messages from callers to the appropriate departments, and must be able to accurately channel incoming calls and route them to different parties.

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Switchboard Operator, Including Answering Service Tasks

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.

Common Career Paths for Switchboard Operator, Including Answering Service


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Many Answering Service and Switchboard Operators move into a Switchboard Operator role, which does not lead to a big boost in pay. Switchboard Operators on average bring in a similar salary to Answering Service and Switchboard Operators.

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Pay by Experience Level for Switchboard Operator, Including Answering Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $24K on average, and those who have worked for five to 10 years see a bigger median salary of $24K. Answering Service and Switchboard Operators who work for 10 to 20 years in their occupation tend to earn about $37K. Answering Service and Switchboard Operators who claim more than two decades of experience actually make somewhat smaller average paychecks of $31K.

Switchboard Operator, Including Answering Service Advice

Q: What is it like working as a Switchboard Operator, Including Answering Service?

Switchboard Operator, Including Answering Service in Portsmouth:
`"$Wish I Knew The Quality Of My Co-Workers."`
Learn medical terminology, develop patience, don't get involved with office politics.

Related Job Salaries

Key Stats for Switchboard Operator, Including Answering Service

Gender

Female
81 %
Male
19 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
4%
1-4 years
50%
5-9 years
27%
10-19 years
13%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Switchboard Operator, Including Answering Service Salaries

Experienced
▲48%

Late-Career
▲25%

National Average
$25,000

Mid-Career
▼2%

Entry-Level
▼5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
4%
1-4 years
50%
5-9 years
27%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 48%
vision benefits
Vision: 44%
dental benefits
None: 33%
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