Switchboard Operator, Including Answering Service Salary

Answering Service and Switchboard Operators in the United States take home approximately $12.10 per hour on average. While some workers in this profession — slightly less than a third — do not have any health coverage, a strong majority do receive medical benefits and just under one-half have dental insurance. The vast majority of Answering Service and Switchboard Operators (83 percent) who responded to the survey are women. The majority of workers are highly satisfied with their job. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$21,642 - $36,672
$31K
MEDIAN: $31,150
50%

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$9.16 - $16.50
$9
$12
$17
MEDIAN: $12.10
10%
50%
90%

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$0$37K
Salary $31,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,313 - $37,796
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 7
Hourly Data $0$19
Hourly Rate $9.16 - $16.50
Overtime $16.14
Annual Data $0$37K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,313 - $37,796
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 53

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United States (change)

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Job Description for Switchboard Operator, Including Answering Service

Switchboard operators (including answering service) are tasked with answering incoming calls and forwarding calls to the appropriate parties for their organizations. They must forward messages from callers to the appropriate departments, and must be able to accurately channel incoming calls and route them to different parties.

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Switchboard Operator, Including Answering Service Tasks

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.

Common Career Paths for Switchboard Operator, Including Answering Service


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Answering Service and Switchboard Operators' salary tends to stay somewhat level for those who assume higher-end positions like Switchboard Operator. Median pay for Switchboard Operators is $25K.

Switchboard Operator, Including Answering Service Job Listings

Pay by Experience Level for Switchboard Operator, Including Answering Service

Pay by Experience for a Switchboard Operator, Including Answering Service has a positive trend. An entry-level Switchboard Operator, Including Answering Service with less than 5 years of experience can expect to earn an average total compensation of $24,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Switchboard Operator, Including Answering Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $24,000 based on 14 salaries. An experienced Switchboard Operator, Including Answering Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 8 salaries. A Switchboard Operator, Including Answering Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 8 salaries.

Switchboard Operator, Including Answering Service Advice

Q: What is it like working as a Switchboard Operator, Including Answering Service?

Switchboard Operator, Including Answering Service in Portsmouth:
"Wish I Knew The Quality Of My Co-Workers."
Learn medical terminology, develop patience, don't get involved with office politics.

Related Job Salaries

Key Stats for Switchboard Operator, Including Answering Service

Gender

Female
83 %
Male
17 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
3%
1-4 years
48%
5-9 years
23%
10-19 years
17%
20 years or more
8%
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Years in Fields/Career:
United States (change)

Experience Affects Switchboard Operator, Including Answering Service Salaries

Experienced
▲40%

Late-Career
▲18%

National Average
$26,000

Mid-Career
▼7%

Entry-Level
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
48%
5-9 years
23%
10-19 years
17%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 46%
vision benefits
Vision: 40%
no benefits
None: 29%
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