Answering Service and Switchboard Operators in the United States take home approximately $11.31 per hour on average. While some workers in this profession — over a third — do not have any health coverage, the greater part do receive medical benefits and a little less than half have dental insurance. Most workers in this position report high levels of job satisfaction. Answering Service and Switchboard Operators who responded to the questionnaire are largely women, dominating at 81 percent. The information for this snapshot was generated by responses to the PayScale salary survey.
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$21,437 - $34,176
(Median)
$
$29K
$
MEDIAN: $29,016
50%

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$8.84 - $15.51
(Median)
$8
$11
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$29,016  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,534 - $36,978  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$8.84 - $15.51  
   
Overtime
$16.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,534 - $36,978  
   
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 48
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Job Description for Switchboard Operator, Including Answering Service

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator, Including Answering Service


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Answering Service and Switchboard Operators who go on to become Switchboard Operators may see somewhat stagnant compensation. On average, a Switchboard Operator, an upper-level role, pays $25K.

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Pay by Experience Level for Switchboard Operator, Including Answering Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. During their first five years in the workforce, individuals in this position earn $24K on average. Survey participants with five to 10 years under their belts see an only a slightly bigger average of $25K. Answering Service and Switchboard Operators bring in $30K after working for 10 to 20 years. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $31K.

Switchboard Operator, Including Answering Service Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator, Including Answering Service in Portsmouth:
"Wish I Knew The Quality Of My Co-Workers."
Learn medical terminology, develop patience, don't get involved with office politics.

Related Job Salaries

United States (change)

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Experience Affects Switchboard Operator, Including Answering Service Salaries

Late-Career
up arrow 24%

Experienced
up arrow 18%

National Average
$25,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
26%
10-19 years
15%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 47%
medical benefits
Vision: 44%
dental benefits
None: 35%
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