Switchboard Operator Salary

The average Switchboard Operator in the United States earns approximately $11.70 per hour. Pay generally varies between $9.44 per hour and $15.51. For the most part, Switchboard Operators enjoy their work and report high levels of job satisfaction. The vast majority (89 percent) of Switchboard Operators who took the survey are female. Slightly less than a fourth of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and the greater part claim dental coverage as well. This report is based on responses to the PayScale salary survey.
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$22,788 - $38,103
(Median)
$23K
$27K
$38K
MEDIAN: $27,320
10%
50%
90%

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$9.44 - $15.51
(Median)
$9
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13K$26K$39K
Salary
$22,788 - $38,103  
   
Bonus
$0.00 - $1,030  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,867 - $33,845  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 30
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$9.44 - $15.51  
   
Overtime
$2.58 - $21.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,030  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,867 - $33,845  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 212

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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator


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Switchboard Operators who advance into the role of an Administrative Assistant are fairly uncommon. Administrative Assistants on average earn $31K per year. More often, however, Switchboard Operators go on to become Answering Service and Switchboard Operators or Receptionists and Telephone Operators.

Switchboard Operator Job Listings

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Survey takers who work as Switchboard Operators report a focused set of job skills. Phone Support and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Switchboard Operators with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The median compensation for relatively untried workers is $24K; in the five-to-10 year group, it's higher at around $25K. On average, Switchboard Operators make $27K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $28K, but it's not much more than what less experienced people make.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

Related Job Salaries

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Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 10%

Experienced
up arrow 7%

National Average
$25,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 6%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 9%

National Average
$25,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 56 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
27%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 64%
vision benefits Vision: 48% employee benefits None: 22%