Switchboard Operator Salary

Most Switchboard Operators in the United States are women. The median pay for people in this role is approximately $11.89 per hour. Compensation ranges between $9.42 per hour and $15.64. Although between a fifth and a fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and more than half get dental coverage, too. Job satisfaction is high and work is enjoyable for most Switchboard Operators. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$23,084 - $38,631

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$9.42 - $15.64

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$23,084 - $38,631  
   
Bonus
$0.00 - $1,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,873 - $33,998  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 34
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.42 - $15.64  
   
Overtime
$2.52 - $21.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,048  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,873 - $33,998  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 221
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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator


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Switchboard Operators sometimes assume positions such as Administrative Assistants. That role pays $31K per year on average. Many Switchboard Operators choose to become Answering Service and Switchboard Operators and Receptionist & Telephone Operators as their careers advance. However, folks in those positions report median salaries of $2K less and $1K less, respectively.

Switchboard Operator Job Listings

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Typical Switchboard Operators report a focused set of job skills. Phone Support and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Switchboard Operators, extensive experience does not lead to significantly more money. Relatively untried employees who have fewer than five years of experience earn around $24K on average. People who have worked for five to 10 years can expect a higher median salary of $26K. The average pay reported by folks with 10 to 20 years of experience is around $28K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

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Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 9%

Experienced
up arrow 8%

Mid-Career
0%

National Average
$26,000

Entry-Level
up arrow 5%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 7%

National Average
$26,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 54 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
26%
10-19 years
24%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 62%
vision benefits Vision: 50% employee benefits None: 23%
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