Switchboard Operator Salary (United States)

For Switchboard Operators, hourly wages usually total $11.50 per hour. Pay starts at $9.51 per hour and can approach $15.43 on the higher side. Health benefits are not claimed by all—about one-fifth lack any form of coverage—but most have medical insurance, and a majority have dental, too. Job satisfaction is high and work is enjoyable for most Switchboard Operators. The figures in this overview are derived from responses to the PayScale salary survey.
Switchboard Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$20,578 - $39,126
(Median)
21K
24K
31K
39K
MEDIAN: $25,855
10%
25%
75%
90%
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Switchboard Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.51 - $15.43
(Median)
9
12
13
15
MEDIAN: $11.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$20,578 - $39,126  
   
Bonus
$0.00 - $1,009  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,952 - $32,938  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 25
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$9.51 - $15.43  
   
Overtime
$4.75 - $21.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,009  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,952 - $32,938  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 209
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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.
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Switchboard Operator Tasks
  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator

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As Switchboard Operators transition into upper-level roles, they may see a strong upturn in salary. For instance, an Administrative Assistant may earn an extra $6,096 per year than his or her lower-level colleagues. Becoming a Answering Service Switchboard Operator or a Receptionist is often the next step for a Switchboard Operator.

Switchboard Operator Job Listings

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Typical Switchboard Operators report a focused set of job skills. Those who have experience with Phone Support can expect to be compensated well for these skills, typically earning 11 percent more than the national average, respectively. Skills that seem to negatively impact pay include Customer Service.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Switchboard Operators, level of experience is overall a somewhat less important part of the salary calculation—more experience does not yield dramatically higher pay—and pay raises are largely incremental. Salaries increase to $24K from around $23K after five to 10 years. Compensation is $26K after 10 to 20 years. The 20-year mark seems to bring slower salary growth, and Switchboard Operators at this tenure level tend to see their incomes plateau to $27K. Experienced employees who have 10-20 years of experience make up about one-fifth of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent. Between one and nine years of experience is the norm for people in this field—a majority of those surveyed fit this bill.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?
Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

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Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 8%
Experienced
up arrow 5%
National Average
$25,000
Mid-Career
up arrow 2%
Entry-Level
up arrow 5%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 11%
National Average
$25,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 47 votes.

Gender

Female
90%
female alumni
 
Male
10%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
28%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 65%
vision benefits Vision: 46% employee benefits None: 21%