Switchboard Operator Salary
|Salary||$25,794 - $49,886|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$20,215 - $34,476|
|Hourly Rate||$9.62 - $16.01|
|Overtime||$1.31 - $25.33|
|Total Pay (||$20,215 - $34,476|
Job Description for Switchboard Operator
A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.Read More...
In some places, a switchboard operator might double as a receptionist, so they might have to take registrations and questions at the front desk. Some hospital positions might require the switchboard operator to leave the position to take registrations in patient rooms. In some jobs, the switchboard operator might have to provide support to other departments and perform clerical duties.
The minimum requirement for this job is generally a high school diploma or equivalent. Relevant experience might also be needed, especially in settings requiring the use of emergency response procedures. Excellent communication and telephone skills are essential for this position. Switchboard operators may work day or night shifts depending on the position and needs of their employer; full-time and part-time positions are available.
Switchboard Operator Tasks
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Place telephone calls or arrange conference calls as instructed.
Popular Skills for Switchboard Operator
Switchboard Operators who responded to the survey report just a handful of professional skills. Most notably, skills in Data Entry, Customer Service, Phone Support, and Oral / Verbal Communication are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Data Entry.
Pay by Experience Level for Switchboard Operator
Pay by Experience for a Switchboard Operator has a positive trend. An entry-level Switchboard Operator with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 76 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Switchboard Operator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $26,000 based on 57 salaries. An experienced Switchboard Operator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $29,000 based on 59 salaries. A Switchboard Operator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $29,000 based on 20 salaries.
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Key Stats for Switchboard Operator
Rated 4 out of 5
based on 23 votes.