Switchboard Operator Salary

For Switchboard Operators, hourly average wages total $11.90 per hour. Pay generally varies between $9.42 per hour and $15.58. While somewhere between a fifth and a fourth report receiving no health benefits, a fair number do receive medical coverage, and more than half have dental, as well. Female Switchboard Operators far outnumber their male contemporaries among survey respondents. The majority of Switchboard Operators claim high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
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$23,022 - $38,724
(Median)
$23K
$28K
$39K
MEDIAN: $27,671
10%
50%
90%

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$9.42 - $15.58
(Median)
$9
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13K$26K$39K
Salary
$23,022 - $38,724  
   
Bonus
$0.00 - $1,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,866 - $34,143  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 33
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$9.42 - $15.58  
   
Overtime
$2.53 - $21.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,048  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,866 - $34,143  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 221
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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator


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Though some Switchboard Operators move into positions like Administrative Assistant (where the average salary is $31K), this progression is not the norm. Switchboard Operators most frequently advance into Answering Service and Switchboard Operator and Receptionist & Telephone Operator roles even though the median salaries are $2K lower and $1K lower, respectively.

Switchboard Operator Job Listings

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Switchboard Operators usually report a few specific skills. Phone Support and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Switchboard Operators — those with more experience do not necessarily bring in higher earnings. Workers with less than five years' experience earn around $24K on average, and those who have five to 10 years under their belts see a higher median salary of $26K. Switchboard Operators who work for 10 to 20 years in their occupation tend to earn about $28K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

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Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 9%

Experienced
up arrow 7%

National Average
$26,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 6%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 7%

National Average
$26,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
5%
1-4 years
34%
5-9 years
27%
10-19 years
25%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 51% employee benefits None: 22%
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