Switchboard Operator Salary

Median pay for Switchboard Operators in the United States lies in the neighborhood of $12.03 per hour. The income range spans the entire spectrum between $9.42 per hour and $15.63. Some workers in this field — just over a fifth — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by the larger part. Women make up the vast majority of Switchboard Operators (90 percent) who answered the questionnaire. Job satisfaction is high and work is enjoyable for most Switchboard Operators. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Read More
$23,746 - $38,400
(Median)
$24K
$28K
$38K
MEDIAN: $28,418
10%
50%
90%

Add this chart to your site: 640px    300px

$9.42 - $15.63
(Median)
$9
$12
$16
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$23,746 - $38,400  
   
Bonus
$0.00 - $1,454  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,851 - $33,884  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 37
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.42 - $15.63  
   
Overtime
$2.47 - $21.89  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,454  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,851 - $33,884  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 247
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

Read More...

Switchboard Operator Tasks

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator


Add this chart to your site:   640px 640px    300px 300px


Switchboard Operators do not often transition into Administrative Assistant roles. The role averages $31K per year. Many Switchboard Operators advance into roles as Answering Service and Switchboard Operators or Receptionists and Telephone Operators, but the median salaries are $2K lower and $2K lower, respectively.

Switchboard Operator Job Listings

Search for more jobs:


Switchboard Operators who responded to the survey indicated only a few skills that they use on the job. Those who have experience with Phone Support, Oral / Verbal Communication, and Customer Service can expect to be compensated well for these skills. Experience with Customer Service is often linked with knowledge of Oral / Verbal Communication.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $24K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $26K. People with 10 to 20 years of experience make an average of about $28K in this role. Switchboard Operators who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 9%

Experienced
up arrow 7%

Mid-Career
up arrow 1%

National Average
$26,000

Entry-Level
up arrow 6%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 6%

National Average
$26,000

Oral / Verbal Communication
up arrow 1%

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
4%
1-4 years
33%
5-9 years
25%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 62%
medical benefits
Vision: 50%
dental benefits
None: 23%
ADVERTISEMENT