Switchboard Operator Salary

Switchboard Operators in the United States pull down an average of $12.03 per hour. The income range spans the entire spectrum between $9.42 per hour and $15.63. Among survey respondents, women are more common than men; 90 percent of Switchboard Operators are female. Job satisfaction for Switchboard Operators is high. Health benefits are not claimed by all — just over one in five lack any form of coverage — but a strong majority have medical insurance, and the greater part have dental, too. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$23,746 - $38,400
(Median)
$24K
$28K
$38K
MEDIAN: $28,418
10%
50%
90%

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$9.42 - $15.63
(Median)
$9
$12
$16
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$23,746 - $38,400  
   
Bonus
$0.00 - $1,454  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,851 - $33,884  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 37
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.42 - $15.63  
   
Overtime
$2.47 - $21.89  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,454  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,851 - $33,884  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 247
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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator


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Switchboard Operators sometimes assume positions such as Administrative Assistants. That role pays $31K per year on average. Switchboard Operators most frequently advance into Answering Service and Switchboard Operator and Receptionist & Telephone Operator roles even though the median salaries are $2K lower and $2K lower, respectively.

Switchboard Operator Job Listings

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Survey takers who work as Switchboard Operators report a focused set of job skills. Those who have experience with Phone Support, Oral / Verbal Communication, and Customer Service can expect to be compensated well for these skills. Competency in Customer Service frequently indicates knowledge of Oral / Verbal Communication.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Switchboard Operators, more experience in the field does not usually mean bigger paychecks. Relatively untried employees who have less than five years' experience make $24K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $26K. Switchboard Operators who work for 10 to 20 years in their occupation tend to earn about $28K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

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Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 9%

Experienced
up arrow 7%

Mid-Career
up arrow 1%

National Average
$26,000

Entry-Level
up arrow 6%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 6%

National Average
$26,000

Oral / Verbal Communication
up arrow 1%

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
4%
1-4 years
33%
5-9 years
25%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 62%
medical benefits
Vision: 50%
dental benefits
None: 23%
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