Switchboard Operator Salary (United States)

Pay for Switchboard Operators in the United States is typically around $11.50 per hour. The range in pay spans from $9.51 per hour to $15.43. While 21 percent report receiving no health benefits, 77 percent do receive medical coverage, and more than half have dental, as well. The majority of Switchboard Operators claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Switchboard Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$20,578 - $39,126
(Median)
21K
24K
31K
39K
MEDIAN: $25,855
10%
25%
75%
90%
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Switchboard Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.51 - $15.43
(Median)
9
12
13
15
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$20,578 - $39,126  
   
Bonus
$0.00 - $1,009  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,952 - $32,938  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 25
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$9.51 - $15.43  
   
Overtime
$4.75 - $21.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,009  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,952 - $32,938  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 209
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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.
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Switchboard Operator Tasks
  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator

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Switchboard Operators may receive a large increase in pay with career advancement. Those who transition into an upper level Administrative Assistant position may earn an additional $6,096 per year. A Switchboard Operator often moves on to become a Answering Service Switchboard Operator or a Receptionist.

Switchboard Operator Job Listings

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Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Switchboard Operators, experience in the field does not tend to play a major role in salary decisions; in general, pay does not go up drastically with more experience, and earnings grow incrementally instead. After five to 10 years, the typical starting salary of $23K climbs to $24K. After spending one to two decades on the job, pay usually hovers around $26K. After 20 years in the field, Switchboard Operators see their salaries growing more slowly, eventually averaging out to $27K. Experienced employees who have 10-20 years of experience make up 21 percent of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining less than 10. A majority of respondents report one to nine years of experience.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?
Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

Related Job Salaries

Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 8%
Experienced
up arrow 5%
National Average
$25,000
Mid-Career
up arrow 2%
Entry-Level
up arrow 5%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 11%
National Average
$25,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 47 votes.

Gender

Female
90%
female alumni
 
Male
10%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
28%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 65%
vision benefits Vision: 46% employee benefits None: 21%
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