Switchboard Operator Salary

Average Switchboard Operators in the United States make around $11.91 per hour. The pay spectrum stretches from $9.44 per hour to $15.59. Women account for the majority of Switchboard Operators who took the survey — 89 percent to be exact. Some workers in this field — just under one in four — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by the larger part. Job satisfaction is high and work is enjoyable for most Switchboard Operators. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$22,878 - $38,016
(Median)
$23K
$27K
$38K
MEDIAN: $26,965
10%
50%
90%

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$9.44 - $15.59
(Median)
$9
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13K$26K$39K
Salary
$22,878 - $38,016  
   
Bonus
$0.00 - $1,036  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,868 - $33,902  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 31
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$9.44 - $15.59  
   
Overtime
$2.53 - $21.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $1,036  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,868 - $33,902  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 219
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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Common Career Paths for Switchboard Operator


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Though not the most common occurrence, Switchboard Operators sometimes become Administrative Assistants, where the average income is $31K per year. Many Switchboard Operators choose to become Answering Service and Switchboard Operators and Receptionist & Telephone Operators as their careers advance. However, folks in those positions report median salaries of $2K less and $1K less, respectively.

Switchboard Operator Job Listings

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Survey results show that Switchboard Operators typically report just a few professional skills. Phone Support and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Switchboard Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Switchboard Operators, extensive experience does not lead to significantly more money. Relatively untried employees who have fewer than five years of experience earn around $24K on average. People who have worked for five to 10 years can expect a higher median salary of $25K. Switchboard Operators who work for 10 to 20 years in their occupation tend to earn about $27K. Switchboard Operators who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $28K.

Switchboard Operator Advice

What do you wish you knew about your job when you first started out?

Switchboard Operator in Minneapolis:
"The Grade Would Never Change Only Steps."
To be a operator you must have customer service skills and able to work under pressure at times.

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Experience Affects Switchboard Operator Salaries

Late-Career
up arrow 8%

Experienced
up arrow 7%

National Average
$26,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 6%

Skills That Affect Switchboard Operator Salaries

Phone Support
up arrow 7%

National Average
$26,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
4%
1-4 years
35%
5-9 years
26%
10-19 years
25%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 50% employee benefits None: 22%
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