A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.
Switchboard Operator Tasks
Place telephone calls or arrange conference calls as instructed.
Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.