Switchboard Operator Salary

Earnings for Switchboard Operators in the United States come in at around $12.72 per hour on average. Among survey respondents, women are more common than men; 89 percent of Switchboard Operators are female. Although roughly a fifth lack health benefits of any kind, a fair number do enjoy medical insurance, and more than half get dental coverage, too. For the most part, Switchboard Operators enjoy their work and report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$25,794 - $49,886
$26K
$32K
$50K
MEDIAN: $32,206
10%
50%
90%

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$9.62 - $16.01
$9
$13
$16
MEDIAN: $12.72
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,794 - $49,886  
   
Bonus
$1,248  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,215 - $34,476  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 15
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.62 - $16.01  
   
Overtime
$1.31 - $25.33  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$1,248  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,215 - $34,476  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 159

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United States (change)

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Job Description for Switchboard Operator

A switchboard operator is responsible for managing their company's telephone switchboard system. They receive incoming calls and reroute them to the various departments as requested. The switchboard operator might also be tasked with answering general questions from the public. Some switchboard operators are employed at hospitals, in which case they have to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of hospital codes. Additionally, they might be tasked with using a paging system in addition to a telephone system. The switchboard operator usually has to keep a record of all calls received and made.

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Switchboard Operator Tasks

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Perform clerical duties; typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.

Common Career Paths for Switchboard Operator


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As Switchboard Operators make advancements in their career path to positions such as Administrative Assistant, their salaries may climb. Administrative Assistants make $31K annually on average.

Switchboard Operator Job Listings

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Popular Skills for Switchboard Operator


Switchboard Operators who responded to the survey report just a handful of professional skills. Most notably, skills in Data Entry, Customer Service, Phone Support, and Oral / Verbal Communication are correlated to pay that is above average. It is often found that people who know Customer Service are also skilled in Data Entry.

Pay by Experience Level for Switchboard Operator

Pay by Experience for a Switchboard Operator has a positive trend. An entry-level Switchboard Operator with less than 5 years of experience can expect to earn an average total compensation of $25,000 based on 76 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Switchboard Operator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $26,000 based on 57 salaries. An experienced Switchboard Operator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $29,000 based on 59 salaries. A Switchboard Operator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $29,000 based on 20 salaries.

Related Job Salaries

Key Stats for Switchboard Operator

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
5%
1-4 years
32%
5-9 years
22%
10-19 years
30%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Switchboard Operator Salaries

▲7%

▲6%

National Average
$27,000

▼3%

▼8%

Skills That Affect Switchboard Operator Salaries

▲4%


Phone Support
▲1%

National Average
$27,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
5%
1-4 years
32%
5-9 years
22%
10-19 years
30%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 63%
vision benefits
Vision: 53%
no benefits
None: 21%