System Support Analyst Salary

System Support Analysts in the United States can expect to earn an average of $57K per year. With some bonuses approaching $7K and certain profit sharing proceeds approaching $8K, overall incomes of System Support Analysts spread between $36K and $84K depending on individual performance. Location and experience level each impact pay for this group, with the former having the largest influence. Most System Support Analysts report high levels of job satisfaction. The majority of System Support Analysts (69 percent) who took the survey are men. A large number enjoy medical while most get dental coverage. Vision coverage is also available to the larger part. The information for this snapshot was generated by responses to the PayScale salary survey.

$38,833 - $83,482
(Median)
$39K
$57K
$83K
MEDIAN: $57,030
10%
50%
90%

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$14.79 - $30.86
(Median)
$15
$22
$31
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$38,833 - $83,482  
   
Bonus
$0.00 - $6,967  
Profit Sharing
$789 - $7,748  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,107 - $84,116  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 361
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.79 - $30.86  
   
Overtime
$21.00 - $45.83  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $6,967  
   
Profit Sharing
$789 - $7,748  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,107 - $84,116  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 130
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Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Monitor the system and resolve issues.
  • Support and train clients to use the system and any products.
  • Provide system support, installs patches, and report deficiencies.

Common Career Paths for System Support Analyst


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Though not the most common occurrence, System Support Analysts sometimes become Senior Systems Analysts, where the average income is $81K per year.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for System Support Analyst


System Support Analysts seem to require a rather large skill set. Most notably, skills in SQL, Microsoft Exchange, Troubleshooting, and Microsoft Active Directory are correlated to pay that is above average. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Network Management / Administration also typically command lower compensation. Most people skilled in Microsoft Office are similarly competent in Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


System Support Analysts with a lot of experience do not necessarily enjoy more money. Survey participants with less than five years' experience pocket $48K on average, but those with five to 10 years of experience enjoy a much bigger median of $59K. On average, System Support Analysts make $62K following one to two decades on the job. Veterans who have acquired more than 20 years report a median income of $69K, which is generally higher than the pay reported by other tenure groups.

Related Job Salaries

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Experience Affects System Support Analyst Salaries

Late-Career
up arrow 26%



National Average
$55,000


Skills That Affect System Support Analyst Salaries

SQL
up arrow 15%

Microsoft Exchange
up arrow 6%

National Average
$55,000

Microsoft Active Directory
up arrow 2%

Troubleshooting
up arrow 2%

Information Technology (IT) Support
up arrow 4%

Windows Support
up arrow 5%


System Administration
up arrow 7%

Microsoft SQL Server
up arrow 8%

Cisco Networking
up arrow 9%

Help Desk / Desktop Support (Tier 2)
up arrow 18%

Network Management / Administration
up arrow 19%

Software Knowledge
up arrow 22%

Computer Hardware Technician
up arrow 27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
2%
1-4 years
39%
5-9 years
25%
10-19 years
27%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 84%
medical benefits
Vision: 69%
dental benefits
None: 8%
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