System Support Analyst Salary
For System Support Analysts, yearly average wages total $55K annually. Total incomes of System Support Analysts incorporate potential for, in a few cases, more than $7K from bonuses and close to $7K from profit sharing; these performance components cause packages to range between $38K and $88K. Location is the biggest factor affecting pay for this group, followed by experience level. System Support Analysts who participated in the survey are largely men, dominating at 66 percent. Most System Support Analysts like their work and job satisfaction is high. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for System Support Analyst
A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.Read More...
Support analysts typically examine data flow and management in great detail. They may be greatly concerned with storage and bandwidth needs and improving the way data is shared between users and departments. For instance, those in this position may coordinate areas of logistics by facilitating the way in which receiving, shipping, and accounts departments share and receive data from one another.
Support analysts also examine existing software to find ways to optimize operations and improve efficiency. Depending on the company and its IT team infrastructure, these analysts may make software design recommendations, assist with finding existing software solutions, or even participate in the design and development process.
To work as a system support analyst, applicants should have a college degree in computer science or engineering, and IT certifications across a variety of disciplines are often preferred by employers. These analysts should expect to work regular business hours in office environments, although some field work and travel may be required for new system installations.
System Support Analyst Tasks
- Monitor the system and resolve issues.
- Support and train clients to use the system and any products.
- Provide system support, installs patches, and report deficiencies.
Support Analyst, Information Technology (IT) Job Listings
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Popular Skills for System Support Analyst
Survey participants wield an impressively varied skill set on the job. Most notably, skills in SQL, Microsoft Exchange, Troubleshooting, and Information Technology (IT) Support are correlated to pay that is above average. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Network Management / Administration also typically command lower compensation. For most people, competency in Microsoft Office indicates knowledge of Microsoft Active Directory and Windows Support.
Pay by Experience Level for System Support Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
System Support Analysts do not generally earn higher incomes from more experience in the field. The average inexperienced worker earns $49K, and someone who has worked for five to 10 years can expect a bigger median salary of $55K. After working for 10 to 20 years, System Support Analysts make a median salary of $64K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $69K.