System Support Analyst Salary

The average System Support Analyst in the United States earns approximately $57K per year. Including potential for bonuses and profit sharing — peaking near $7K and $8K, respectively — total cash payment to System Support Analysts can bottom out near $36K or peak near $82K depending on individual performance. Experience level and the particular city each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. A large number report receiving medical coverage from their employers and most collect dental insurance. There are more male System Support Analysts than female among those who completed the questionnaire, making up 68 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.

$38,323 - $82,408
(Median)
$38K
$57K
$82K
MEDIAN: $56,863
10%
50%
90%

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$14.46 - $30.23
(Median)
$14
$22
$30
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$38,323 - $82,408  
   
Bonus
$0.00 - $6,716  
Profit Sharing
$970 - $7,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,959 - $82,029  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 329
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.46 - $30.23  
   
Overtime
$11.14 - $44.84  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,716  
   
Profit Sharing
$970 - $7,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,959 - $82,029  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 126
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Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Monitor the system and resolve issues.
  • Support and train clients to use the system and any products.
  • Provide system support, installs patches, and report deficiencies.

Common Career Paths for System Support Analyst


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While System Support Analysts do not often become Senior Systems Analysts, the job pays $81K per year on average.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for System Support Analyst


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in SQL, Information Technology Support, Microsoft Exchange, and Microsoft Active Directory are correlated to pay that is above average, with boosts between 7 percent and 14 percent. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Network Management / Administration also typically command lower compensation. Those proficient in Microsoft Office are, more often than not, also skilled in Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


System Support Analysts with a lot of experience do not necessarily enjoy more money. Respondents with less than five years' experience take home $47K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $58K. System Support Analysts claiming one to two decades of experience make an estimated median of $61K. System Support Analysts who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $63K.

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Experience Affects System Support Analyst Salaries

Late-Career
up arrow 16%


Mid-Career
up arrow 8%

National Average
$54,000


Skills That Affect System Support Analyst Salaries

SQL
up arrow 14%

Information Technology (IT) Support
up arrow 10%

Microsoft Exchange
up arrow 7%

National Average
$54,000

Microsoft Active Directory
up arrow 1%

Troubleshooting
up arrow 1%


Windows Support
up arrow 5%

System Administration
up arrow 6%

Microsoft SQL Server
up arrow 8%

Cisco Networking
up arrow 8%

Help Desk / Desktop Support (Tier 2)
up arrow 17%

Network Management / Administration
up arrow 18%

Software Knowledge
up arrow 21%

Computer Hardware Technician
up arrow 26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
26%
10-19 years
29%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 10%
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