System Support Analyst Salary

The average System Support Analyst in the United States can expect to rake in roughly $56K annually. In the world of System Support Analysts, overall cash allowance can occasionally include more than $7K from bonuses and, in some exceptional cases, $7K from profit sharing, causing incomes to vary widely between $39K and $86K. Residence is the biggest factor affecting pay for this group, followed by tenure. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. The majority of workers are highly satisfied with their job. Most people who answered the questionnaire are men; 67 percent of System Support Analysts are male. Respondents to the PayScale salary survey provided the data for this report.

$40,987 - $85,945
$41K
$56K
$86K
MEDIAN: $56,036
10%
50%
90%

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$15.08 - $31.43
$15
$21
$31
MEDIAN: $21.13
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$40,987 - $85,945  
   
Bonus
$290.87 - $7,216  
Profit Sharing
$24.24 - $6,698  
Commission
$250.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,663 - $86,300  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 198
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23$46$69
Hourly Rate
$15.08 - $31.43  
   
Hourly Tips
$0.00  
Overtime
$27.21 - $66.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$290.87 - $7,216  
   
Commission
$250.00  
Profit Sharing
$24.24 - $6,698  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,663 - $86,300  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 64

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United States (change)

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Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Provide system support, installs patches, and report deficiencies.
  • Support and train clients to use the system and any products.
  • Monitor the system and resolve issues.

Common Career Paths for System Support Analyst


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Advancing into a Senior Systems Analyst role seems to be a popular career move for System Support Analysts, and folks who currently work in the latter position report a notably larger median income of $81K per year.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for System Support Analyst


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Microsoft Exchange, SQL, Troubleshooting, and Information Technology (IT) Support are correlated to pay that is above average. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Customer Service also typically command lower compensation. Those proficient in Microsoft Office are, more often than not, also skilled in Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Survey participants with less than five years' experience pocket $49K on average, but those with five to 10 years of experience enjoy a much bigger median of $58K. On average, System Support Analysts make $66K following one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $70K on average.

Related Job Salaries

Key Stats for System Support Analyst

Gender

Female
33 %
Male
67 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.
Less than 1 year
2%
1-4 years
43%
5-9 years
26%
10-19 years
24%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Analyst Salaries

Late-Career
▲32%

▲24%

▲9%

National Average
$53,000

▼7%

Skills That Affect System Support Analyst Salaries

Microsoft Exchange
▲10%

SQL
▲8%

Troubleshooting
▲1%

National Average
$53,000



Windows Support
▼3%


System Administration
▼4%

Microsoft SQL Server
▼5%

Cisco Networking
▼6%

Network Management / Administration
▼14%

Help Desk / Desktop Support (Tier 2)
▼15%

Customer Service
▼16%

Software Knowledge
▼19%

Computer Hardware Technician
▼25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
26%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 86%
vision benefits
Vision: 75%
dental benefits
None: 6%
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