For System Support Analysts, yearly average wages total $55K annually. Total incomes of System Support Analysts incorporate potential for, in a few cases, more than $7K from bonuses and close to $7K from profit sharing; these performance components cause packages to range between $38K and $88K. Location is the biggest factor affecting pay for this group, followed by experience level. System Support Analysts who participated in the survey are largely men, dominating at 66 percent. Most System Support Analysts like their work and job satisfaction is high. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. The data for this synopsis comes from respondents who took the PayScale salary survey.

$40,403 - $86,835
(Median)
$40K
$55K
$87K
MEDIAN: $54,558
10%
50%
90%

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$14.93 - $34.35
(Median)
$15
$22
$34
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$40,403 - $86,835  
   
Bonus
$123.07 - $7,408  
Profit Sharing
$24.47 - $6,638  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,104 - $87,625  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 210
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23$46$69
Hourly Rate
$14.93 - $34.35  
   
Hourly Tips
$0.00  
Overtime
$26.63 - $66.88  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$123.07 - $7,408  
   
Profit Sharing
$24.47 - $6,638  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,104 - $87,625  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 66
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Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Monitor the system and resolve issues.
  • Support and train clients to use the system and any products.
  • Provide system support, installs patches, and report deficiencies.

Common Career Paths for System Support Analyst


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Many System Support Analysts move into a Senior Systems Analyst role, and folks who currently hold that position report a much higher median income of $81K per year.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for System Support Analyst


Survey participants wield an impressively varied skill set on the job. Most notably, skills in SQL, Microsoft Exchange, Troubleshooting, and Information Technology (IT) Support are correlated to pay that is above average. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Network Management / Administration also typically command lower compensation. For most people, competency in Microsoft Office indicates knowledge of Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


System Support Analysts do not generally earn higher incomes from more experience in the field. The average inexperienced worker earns $49K, and someone who has worked for five to 10 years can expect a bigger median salary of $55K. After working for 10 to 20 years, System Support Analysts make a median salary of $64K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $69K.

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Experience Affects System Support Analyst Salaries

Late-Career
up arrow 31%



National Average
$53,000


Skills That Affect System Support Analyst Salaries

SQL
up arrow 17%

Microsoft Exchange
up arrow 10%

Troubleshooting
up arrow 2%

Information Technology (IT) Support
0%

National Average
$53,000

Windows Support
up arrow 2%

Microsoft Office
up arrow 3%

Microsoft Active Directory
up arrow 3%

System Administration
up arrow 3%

Microsoft SQL Server
up arrow 5%

Cisco Networking
up arrow 6%

Help Desk / Desktop Support (Tier 2)
up arrow 15%

Customer Service
up arrow 15%

Network Management / Administration
up arrow 16%

Software Knowledge
up arrow 19%

Computer Hardware Technician
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
25%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 87%
medical benefits
Vision: 77%
dental benefits
None: 6%
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