System Support Analyst Salary

System Support Analysts in the United States pull down an average of $57K per year. Cash earnings for System Support Analysts — which occasionally include more than $7K from bonuses and more than $8K from profit sharing — stretch from around $36K to approximately $82K. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. For the most part, System Support Analysts enjoy their work and report high levels of job satisfaction. Most people who answered the questionnaire are men; 69 percent of System Support Analysts are male. Medical benefits are awarded to a large number, and most earn dental coverage. This report is based on responses to the PayScale salary survey.

$38,337 - $82,260
(Median)
$38K
$57K
$82K
MEDIAN: $56,780
10%
50%
90%

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$14.43 - $30.23
(Median)
$14
$22
$30
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$38,337 - $82,260  
   
Bonus
$0.00 - $6,766  
Profit Sharing
$970 - $7,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,986 - $81,958  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 332
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$14.43 - $30.23  
   
Overtime
$10.99 - $44.69  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,766  
   
Profit Sharing
$970 - $7,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,986 - $81,958  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 125
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Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Monitor the system and resolve issues.
  • Support and train clients to use the system and any products.
  • Provide system support, installs patches, and report deficiencies.

Common Career Paths for System Support Analyst


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It's not very common for System Support Analysts to move on to become Senior Systems Analysts. Average pay for a Senior Systems Analyst is $81K annually.

Support Analyst, Information Technology (IT) Job Listings

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Popular Skills for System Support Analyst


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in SQL, Information Technology Support, Microsoft Exchange, and Troubleshooting are correlated to pay that is above average, with boosts between 7 percent and 14 percent. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Network Management / Administration also typically command lower compensation. Most people skilled in Microsoft Office are similarly competent in Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for System Support Analysts — those with more experience do not necessarily bring in higher earnings. Although individuals who have less than five years' experience earn $47K on average, people with five to 10 years benefit from a notably larger average of $59K. People with 10 to 20 years of experience make an average of about $61K in this role. System Support Analysts with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.

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Experience Affects System Support Analyst Salaries


Late-Career
up arrow 13%

Mid-Career
up arrow 9%

National Average
$54,000


Skills That Affect System Support Analyst Salaries

SQL
up arrow 14%

Information Technology (IT) Support
up arrow 10%

Microsoft Exchange
up arrow 7%

National Average
$54,000

Troubleshooting
up arrow 1%

Microsoft Active Directory
up arrow 3%

Windows Support
up arrow 5%


System Administration
up arrow 6%

Microsoft SQL Server
up arrow 7%

Cisco Networking
up arrow 8%

Help Desk / Desktop Support (Tier 2)
up arrow 17%

Network Management / Administration
up arrow 18%

Software Knowledge
up arrow 21%

Computer Hardware Technician
up arrow 26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
26%
10-19 years
30%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 9%
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