System Support Analyst Salary

System Support Analysts in the United States can expect to earn an average of $57K per year. Total cash compensation to System Support Analysts bottoms out near $36K and approaches $82K on the high end; the biggest paychecks include approximately $7K from bonuses and almost $8K from profit sharing. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and most earn dental coverage. The majority of System Support Analysts (67 percent) who took the survey are men. For the most part, System Support Analysts enjoy their work and report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$38,231 - $82,408

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$14.53 - $30.20

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$38,231 - $82,408  
   
Bonus
$0.00 - $6,638  
Profit Sharing
$970 - $7,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,853 - $81,943  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 329
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.53 - $30.20  
   
Overtime
$10.99 - $44.92  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,638  
   
Profit Sharing
$970 - $7,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,853 - $81,943  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 128
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Job Description for System Support Analyst

A system support analyst is an information technology (IT) specialist who who analyzes and optimizes these processes for their company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.

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System Support Analyst Tasks

  • Monitor the system and resolve issues.
  • Support and train clients to use the system and any products.
  • Provide system support, installs patches, and report deficiencies.

Common Career Paths for System Support Analyst


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Advancing into a Senior Systems Analyst role seems to be a popular career move for System Support Analysts, and folks who currently work in the latter position report a notably larger median income of $81K per year.

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Popular Skills for System Support Analyst


System Support Analysts report using a large range of skills on the job. Most notably, skills in SQL, Information Technology Support, Microsoft Exchange, and Microsoft Active Directory are correlated to pay that is above average, with boosts between 7 percent and 14 percent. Those listing Computer Hardware Technician as a skill should be prepared for drastically lower pay. Software Knowledge and Network Management / Administration also typically command lower compensation. Most people who know Microsoft Office also know Microsoft Active Directory and Windows Support.

Pay by Experience Level for System Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries for the relatively untried average out to around $47K, but survey participants with five to 10 years of experience earn a significantly higher median of $58K. System Support Analysts with one to two decades of relevant experience report an average salary of approximately $61K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a System Support Analyst with more than 20 years of experience can earn $65K on average.

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Experience Affects System Support Analyst Salaries

Late-Career
up arrow 20%


Mid-Career
up arrow 8%

National Average
$54,000


Skills That Affect System Support Analyst Salaries

SQL
up arrow 14%

Information Technology (IT) Support
up arrow 13%

Microsoft Exchange
up arrow 7%

National Average
$54,000

Microsoft Active Directory
up arrow 2%

Troubleshooting
up arrow 2%

Windows Support
up arrow 5%


System Administration
up arrow 7%

Microsoft SQL Server
up arrow 8%

Cisco Networking
up arrow 9%

Help Desk / Desktop Support (Tier 2)
up arrow 17%

Network Management / Administration
up arrow 18%

Software Knowledge
up arrow 21%

Computer Hardware Technician
up arrow 27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 88 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
26%
10-19 years
29%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 10%
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