System Support Specialist Salary
Earnings for System Support Specialists in the United States come in at around $49K per year on average. Overall cash earnings for System Support Specialists stretch from $33K on the lower end to $72K near the top, and the heftiest packages can encompass around $6K from bonuses and $10K from profit sharing. Geography and experience level each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all System Support Specialists who answered the questionnnaire. The majority of workers are highly satisfied with their job. Medical benefits are awarded to almost all, and a fair number earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for System Support Specialist
System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.Read More...
System support specialists typically work in an office environment and have a standard 40-hour work week. A typical day for a support specialist involves receiving user issues via a ticketing system or via phone or email, identifying core problems, and solving them. Continual training to maintain knowledge of all new software, hardware, and other specialized equipment is necessary to ensure system support specialists can resolve a range of customer issues.
System support specialists are required to have a high school diploma or equivalent, and some employers require a bachelor’s degree as well. Demonstrable experience with computers and office equipment is required, and larger organizations may require several years’ experience working at a help desk to reach the specialist level.
System Support Specialist Tasks
- Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
- Respond to problems in workflow or unmet business needs with strategies and potential solutions.
- Train end users in access, security, use, and customization of programs and software.
- Design, develop, and test interfaces and upgrades to existing systems.
- Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
Technical Support Specialist Job Listings
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Popular Skills for System Support Specialist
System Support Specialists report using a deep pool of skills on the job. Most notably, facility with Microsoft SQL Server and System Administration are correlated to pay that is significantly above average, leading to increases of 39 percent and 17 percent, respectively. Those listing Help Desk / Desktop Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Most people familiar with Microsoft Active Directory also know Microsoft Office.
Pay by Experience Level for System Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Workers with less than five years' experience earn around $43K on average, and those who have five to 10 years under their belts see a higher median salary of $50K. System Support Specialists claiming one to two decades of experience make an estimated median of $61K. For some reason, System Support Specialists with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $53K.