System Support Specialist Salary

System Support Specialists in the United States take home approximately $49K annually on average. Geography is the biggest factor affecting pay for this group, followed by career duration. For the most part, System Support Specialists enjoy their work and report high levels of job satisfaction. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to more than half. Male System Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$36,401 - $74,317
$36K
$49K
$74K
MEDIAN: $49,132
10%
50%
90%

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$14.87 - $28.96
$15
$20
$29
MEDIAN: $19.88
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$36,401 - $74,317  
   
Bonus
$0.00 - $6,104  
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,731 - $71,972  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 159
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.87 - $28.96  
   
Overtime
$17.54 - $43.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,104  
   
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,731 - $71,972  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 93

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United States (change)

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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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System Support Specialists' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Manager. The average Information Technology Manager brings home $78K per year.

Technical Support Specialist Job Listings

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Popular Skills for System Support Specialist


System Support Specialists seem to require a rather large skill set. Most notably, facility with Microsoft SQL Server, System Administration, and Network Support are correlated to pay that is significantly above average, leading to increases of 41 percent, 18 percent, and 5 percent, respectively. Those listing Help Desk / Desktop Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Those proficient in Microsoft Active Directory are, more often than not, also skilled in Microsoft Office.

Pay by Experience Level for System Support Specialist

Pay by Experience for a System Support Specialist has a positive trend. An entry-level System Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 138 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 97 salaries. An experienced System Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $61,000 based on 59 salaries. A System Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 13 salaries.

Related Job Salaries

Key Stats for System Support Specialist

Gender

Female
24 %
Male
76 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.
Less than 1 year
4%
1-4 years
39%
5-9 years
29%
10-19 years
23%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Specialist Salaries

▲27%

▲6%

▲6%

National Average
$48,000

▼10%

Skills That Affect System Support Specialist Salaries

Microsoft SQL Server
▲41%

System Administration
▲18%

Network Support
▲5%


Linux
▲3%

SQL
▲3%


National Average
$48,000


Software Installation & Upgrade
▼1%


Microsoft Exchange
▼9%

Computer Hardware Technician
▼13%

Network Management / Administration
▼17%

Help Desk / Desktop Support (Tier 2)
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 34 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
29%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 81%
vision benefits
Vision: 64%
no benefits
None: 8%