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System Support Specialist Salary

System Support Specialists in the United States take home an average $50K annually. Geography is the biggest factor affecting pay for this group, followed by career duration. Most System Support Specialists survey respondents are men (75 percent). The majority of System Support Specialists claim high levels of job satisfaction. Most report receiving medical coverage from their employers and a large number collect dental insurance. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$33,882 - $72,787
(Median)
$34K
$50K
$73K
MEDIAN: $50,150
10%
50%
90%

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$13.04 - $25.64
(Median)
$13
$19
$26
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$33,882 - $72,787  
   
Bonus
$0.00 - $4,818  
Profit Sharing
$1,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,655 - $70,821  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 308
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.04 - $25.64  
   
Overtime
$18.80 - $40.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,818  
   
Profit Sharing
$1,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,655 - $70,821  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 136

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United States (change)


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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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For System Support Specialists, progressing to an Information Technology Manager role may result in a significant raise. On average, an Information Technology Manager can earn $76K annually.

Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist


Survey takers working as System Support Specialists report using a large range of professional skills. Most notably, skills in System Administration, Linux, Software Installation & Upgrade, and Windows Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Network Support, Network Management / Administration, and Computer Hardware Technician. Most people experienced in Microsoft Active Directory also know Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries of relatively inexperienced workers fall in the neighborhood of $41K, but folks who have racked up five to 10 years see a notably higher median of $49K. System Support Specialists with one to two decades of relevant experience report an average salary of approximately $56K. System Support Specialists who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $57K.

Related Job Salaries

United States (change)

Experience Affects System Support Specialist Salaries

Late-Career
up arrow 19%



National Average
$48,000


Skills That Affect System Support Specialist Salaries

System Administration
up arrow 19%

Linux
up arrow 3%

National Average
$48,000

Software Installation & Upgrade
up arrow 1%

Windows Support
up arrow 2%

Microsoft Office
up arrow 3%

Microsoft Active Directory
up arrow 4%

Microsoft Exchange
up arrow 8%

Information Technology (IT) Support
up arrow 12%

Computer Hardware Technician
up arrow 13%

Network Management / Administration
up arrow 17%

Network Support
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
28%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 66% employee benefits None: 9%
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