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System Support Specialist Salary

System Support Specialists in the United States can expect to earn an average of $50K annually. Residence is the biggest factor affecting pay for this group, followed by career length. Most report receiving medical coverage from their employers and a large number collect dental insurance. Most System Support Specialists survey respondents are men (74 percent). Job satisfaction is high and work is enjoyable for most System Support Specialists. This report is based on answers to PayScale's salary questionnaire.

$33,656 - $71,464
(Median)
$34K
$50K
$71K
MEDIAN: $49,763
10%
50%
90%

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$12.95 - $25.59
(Median)
$13
$19
$26
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$33,656 - $71,464  
   
Bonus
$0.00 - $4,848  
Profit Sharing
$983 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,572 - $70,110  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 302
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.95 - $25.59  
   
Overtime
$19.66 - $43.16  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,848  
   
Profit Sharing
$983 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,572 - $70,110  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 130

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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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For System Support Specialists, progressing to an Information Technology Manager role may result in a significant raise. On average, an Information Technology Manager can earn $76K annually.

Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist


System Support Specialists report using a deep pool of skills on the job. Most notably, skills in System Administration, Linux, Windows Support, and Software Installation & Upgrade are correlated to pay that is above average. At the other end of the pay range are skills like Network Support, Network Management / Administration, and Computer Hardware Technician. Those educated in Microsoft Active Directory tend to be well versed in Windows Support.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


System Support Specialists do not generally earn higher incomes from more experience in the field. Relatively untried employees who have less than five years' experience make $41K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. After working for 10 to 20 years, System Support Specialists make a median salary of $55K. More than 20 years of experience mean a somewhat bigger median paycheck of $56K, but it's not much more than what less experienced people make.

Related Job Salaries

United States (change)

Experience Affects System Support Specialist Salaries

Late-Career
up arrow 17%



National Average
$47,000


Skills That Affect System Support Specialist Salaries

System Administration
up arrow 19%

Linux
up arrow 3%

Windows Support
up arrow 1%

Software Installation & Upgrade
0%

National Average
$47,000

Microsoft Office
up arrow 1%

Information Technology (IT) Support
up arrow 1%

Microsoft Active Directory
up arrow 3%

Microsoft Exchange
up arrow 8%

Computer Hardware Technician
up arrow 13%

Network Management / Administration
up arrow 16%

Network Support
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
29%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 66% employee benefits None: 10%