System Support Specialist Salary

System Support Specialists in the United States take home an average $51K per year. Residence and experience level each impact pay for this group, with the former having the largest influence. Work is enjoyable for System Support Specialists, who typically claim high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Making up 76 percent of those who took the survey, male System Support Specialists greatly outnumber their female counterparts. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$33,900 - $73,680
(Median)
$34K
$51K
$74K
MEDIAN: $50,541
10%
50%
90%

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$13.04 - $25.67
(Median)
$13
$20
$26
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$33,900 - $73,680  
   
Bonus
$0.00 - $4,122  
Profit Sharing
$992 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,719 - $71,337  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 308
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.04 - $25.67  
   
Overtime
$18.37 - $38.52  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,122  
   
Profit Sharing
$992 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,719 - $71,337  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 136
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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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For System Support Specialists, progressing to an Information Technology Manager role may result in a significant raise. On average, an Information Technology Manager can earn $76K annually.

Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist


System Support Specialists report using a deep pool of skills on the job. Most notably, skills in System Administration, Linux, Software Installation & Upgrade, and Microsoft Active Directory are correlated to pay that is above average. Those listing Network Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Information Technology Support also typically command lower compensation. Those proficient in Microsoft Active Directory are, more often than not, also skilled in Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have less than five years' experience make $41K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. System Support Specialists claiming one to two decades of experience make an estimated median of $58K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Related Job Salaries

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Experience Affects System Support Specialist Salaries


Late-Career
up arrow 20%


National Average
$48,000


Skills That Affect System Support Specialist Salaries

System Administration
up arrow 18%

Linux
up arrow 2%

National Average
$48,000

Software Installation & Upgrade
up arrow 1%

Microsoft Active Directory
up arrow 4%



Microsoft Exchange
up arrow 9%

Computer Hardware Technician
up arrow 13%


Network Management / Administration
up arrow 17%

Network Support
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 86 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
3%
1-4 years
35%
5-9 years
29%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 80%
vision benefits Vision: 65% employee benefits None: 10%
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