Earnings for System Support Specialists in the United States come in at around $49K per year on average. Overall cash earnings for System Support Specialists stretch from $33K on the lower end to $72K near the top, and the heftiest packages can encompass around $6K from bonuses and $10K from profit sharing. Geography and experience level each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all System Support Specialists who answered the questionnnaire. The majority of workers are highly satisfied with their job. Medical benefits are awarded to almost all, and a fair number earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$35,579 - $74,948
(Median)
$36K
$49K
$75K
MEDIAN: $49,487
10%
50%
90%

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$14.70 - $26.81
(Median)
$15
$21
$27
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$35,579 - $74,948  
   
Bonus
$197.27 - $5,918  
Profit Sharing
$-0.50 - $10,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,805 - $71,630  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 180
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$14.70 - $26.81  
   
Overtime
$18.55 - $39.19  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$197.27 - $5,918  
   
Profit Sharing
$-0.50 - $10,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,805 - $71,630  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 108
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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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System Support Specialists may experience a large salary bump if they progress into a role such as Information Technology Manager. The latter position pays an average of $77K annually.

Technical Support Specialist Job Listings

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Popular Skills for System Support Specialist


System Support Specialists report using a deep pool of skills on the job. Most notably, facility with Microsoft SQL Server and System Administration are correlated to pay that is significantly above average, leading to increases of 39 percent and 17 percent, respectively. Those listing Help Desk / Desktop Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Most people familiar with Microsoft Active Directory also know Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $43K on average, and those who have five to 10 years under their belts see a higher median salary of $50K. System Support Specialists claiming one to two decades of experience make an estimated median of $61K. For some reason, System Support Specialists with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $53K.

Related Job Salaries

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Experience Affects System Support Specialist Salaries


Late-Career
up arrow 9%


National Average
$48,000


Skills That Affect System Support Specialist Salaries

Microsoft SQL Server
up arrow 39%

System Administration
up arrow 17%

Linux
up arrow 2%

Information Technology (IT) Support
0%

Microsoft Active Directory
0%

National Average
$48,000

Windows Support
up arrow 1%

Microsoft Office
up arrow 1%

Software Installation & Upgrade
up arrow 2%

Network Support
up arrow 7%

Microsoft Exchange
up arrow 10%

Computer Hardware Technician
up arrow 14%

Network Management / Administration
up arrow 18%

Help Desk / Desktop Support (Tier 2)
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
medical benefits
Vision: 66%
dental benefits
None: 8%
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