System Support Specialist Salary

System Support Specialists in the United States can expect to earn an average of $48K per year. Geography and career duration each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. For the most part, System Support Specialists enjoy their work and report high levels of job satisfaction. Male System Support Specialists are more prevalent than women among those who took the survey — 69 percent of professionals. This snapshot results from replies to PayScale's salary survey.

$36,602 - $72,607
$37K
$48K
$73K
MEDIAN: $48,294
10%
50%
90%

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$15.26 - $29.23
$15
$20
$29
MEDIAN: $20.23
10%
50%
90%

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$0$72K
Salary $36,602 - $72,607
Bonus $193.92 - $5,978
Profit Sharing $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,292 - $68,489
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 138
Hourly Data $0$45
Hourly Rate $15.26 - $29.23
Overtime $23.63 - $45.55
Annual Data $0$68K
Bonus $193.92 - $5,978
Profit Sharing $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,292 - $68,489
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 101

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United States (change)

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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
  • Train end users in access, security, use, and customization of programs and software.
  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.

Common Career Paths for System Support Specialist


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As System Support Specialists transition into upper-level roles such as Information Technology Manager, they may see a strong upturn in salary. Information Technology Managers earn $78K on average per year.

System Support Specialist Job Listings

Popular Skills for System Support Specialist


System Support Specialists report using a large range of skills on the job. Most notably, facility with Microsoft SQL Server, System Administration, and Network Support are correlated to pay that is significantly above average, leading to increases of 45 percent, 22 percent, and 7 percent, respectively. Skills that pay less than market rate include Help Desk / Desktop Support, Network Management / Administration, and Computer Hardware Technician. It is often found that people who know Microsoft Active Directory are also skilled in Microsoft Office.

Pay by Experience Level for System Support Specialist

Pay by Experience for a System Support Specialist has a positive trend. An entry-level System Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 138 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 97 salaries. An experienced System Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $61,000 based on 59 salaries. A System Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 13 salaries.

Related Job Salaries

Key Stats for System Support Specialist

Gender

Female
31 %
Male
69 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.
Less than 1 year
3%
1-4 years
43%
5-9 years
28%
10-19 years
22%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Specialist Salaries

▲31%

▲9%

▲9%

National Average
$47,000

▼8%

Skills That Affect System Support Specialist Salaries

Microsoft SQL Server
▲45%

System Administration
▲22%

Network Support
▲7%

Linux
▲6%

SQL
▲6%




Software Installation & Upgrade
▲2%

National Average
$47,000


Microsoft Exchange
▼6%

Computer Hardware Technician
▼11%

Network Management / Administration
▼15%

Help Desk / Desktop Support (Tier 2)
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
3%
1-4 years
43%
5-9 years
28%
10-19 years
22%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
vision benefits
Vision: 63%
no benefits
None: 11%
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