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System Support Specialist Salary (United States)

The average salary for a System Support Specialist is $48,232 per year. Most people with this job move on to other positions after 20 years in this career. The skills that increase pay for this job the most are System Administration and Linux.
System Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$33,066 - $69,385
(Median)
33K
39K
48K
58K
69K
MEDIAN: $48,232
10%
25%
50%
75%
90%
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System Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.65 - $24.54
(Median)
13
16
19
22
25
MEDIAN: $18.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$33,066 - $69,385  
   
Bonus
$0.00 - $4,932  
Profit Sharing
$976 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,015 - $67,122  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 290
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.65 - $24.54  
   
Overtime
$18.43 - $35.94  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,932  
   
Profit Sharing
$976 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,015 - $67,122  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 122
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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.
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System Support Specialist Tasks
  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist

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Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects System Support Specialist Salaries

Late-Career
up arrow 19%
Experienced
up arrow 11%
National Average
$46,000
Entry-Level
up arrow 11%

Skills That Affect System Support Specialist Salaries

System Administration
up arrow 24%
Linux
up arrow 11%
Software Installation & Upgrade
up arrow 3%
National Average
$46,000
Microsoft Active Directory
up arrow 2%
Microsoft Office
up arrow 2%
Microsoft Exchange
up arrow 2%
Windows Support
up arrow 6%
Computer Hardware Technician
up arrow 14%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 94 votes.

Gender

Female
26%
female alumni
 
Male
74%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
32%
5-9 years
31%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 82%
vision benefits Vision: 66% employee benefits None: 10%