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System Support Specialist Salary

System Support Specialists in the United States take home an average $49K per year. Geography and career length each impact pay for this group, with the former having the largest influence. Most System Support Specialists survey respondents are men (75 percent). A large number report receiving medical coverage from their employers and most collect dental insurance. Most System Support Specialists like their work and job satisfaction is high. The data in this summary comes from the PayScale salary survey.
$33,673 - $70,138
(Median)
34K
40K
49K
59K
70K
MEDIAN: $48,827
10%
25%
50%
75%
90%

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$12.65 - $24.91
(Median)
13
16
19
22
25
MEDIAN: $19.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$33,673 - $70,138  
   
Bonus
$0.00 - $4,266  
Profit Sharing
$968 - $2,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,310 - $68,752  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 300
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.65 - $24.91  
   
Overtime
$18.57 - $42.98  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,266  
   
Profit Sharing
$968 - $2,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,310 - $68,752  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 122
United States (change)

Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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As System Support Specialists make advancements in their career path to roles like Information Technology Manager, salaries often climb aggressively. On average, Information Technology Managers will make $76K annually.

Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist


System Support Specialists generally report applying a varied skill set to their work. Most notably, facility with System Administration and Linux are correlated to pay that is significantly above average, leading to increases of 22 percent and 6 percent, respectively. Skills that seem to negatively impact pay include Network Management / Administration, Network Support, and Computer Hardware Technician. Most people skilled in Microsoft Active Directory are similarly competent in Windows Support.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


System Support Specialists do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $41K; however, individuals with five to 10 years of experience bring in $47K on average — a distinctly larger sum. System Support Specialists who work for 10 to 20 years in their occupation tend to earn about $53K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $56K.

Related Job Salaries

Experience Affects System Support Specialist Salaries

Late-Career
up arrow 21%



National Average
$46,000


Skills That Affect System Support Specialist Salaries

System Administration
up arrow 22%

Linux
up arrow 6%

Software Installation & Upgrade
up arrow 2%

National Average
$46,000

Microsoft Active Directory
up arrow 2%

Windows Support
up arrow 2%

Microsoft Office
up arrow 4%

Microsoft Exchange
up arrow 5%

Network Support
up arrow 10%

Computer Hardware Technician
up arrow 10%

Network Management / Administration
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 90 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
30%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 66% employee benefits None: 10%