System Support Specialist Salary

Pay for System Support Specialists in the United States sits in the ballpark of $50K per year. Location and career length each impact pay for this group, with the former having the largest influence. Male System Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a large number, and most earn dental coverage. This report is based on responses to the PayScale salary survey.

$33,984 - $73,490
(Median)
$34K
$50K
$73K
MEDIAN: $50,459
10%
50%
90%

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$13.04 - $25.83
(Median)
$13
$20
$26
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$33,984 - $73,490  
   
Bonus
$0.00 - $4,834  
Profit Sharing
$1,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,895 - $71,246  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 312
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.04 - $25.83  
   
Overtime
$18.80 - $40.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,834  
   
Profit Sharing
$1,000 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,895 - $71,246  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 136
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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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System Support Specialists who go on to become Information Technology Managers may see their salaries climb quite a bit. Median pay for Information Technology Managers is $76K annually.

Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist


Survey participants wield an impressively varied skill set on the job. Most notably, skills in System Administration, Linux, Software Installation & Upgrade, and Windows Support are correlated to pay that is above average. Those listing Network Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. For most people, competency in Microsoft Active Directory indicates knowledge of Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $42K, but folks who have racked up five to 10 years see a notably higher median of $49K. After working for 10 to 20 years, System Support Specialists make a median salary of $57K. System Support Specialists with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $58K.

Related Job Salaries

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Experience Affects System Support Specialist Salaries

Late-Career
up arrow 20%



National Average
$48,000


Skills That Affect System Support Specialist Salaries

System Administration
up arrow 18%

Linux
up arrow 2%

National Average
$48,000

Software Installation & Upgrade
up arrow 1%

Windows Support
up arrow 2%

Microsoft Office
up arrow 3%

Microsoft Active Directory
up arrow 4%


Microsoft Exchange
up arrow 9%

Computer Hardware Technician
up arrow 14%

Network Management / Administration
up arrow 18%

Network Support
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 86 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
3%
1-4 years
34%
5-9 years
29%
10-19 years
27%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 81%
vision benefits Vision: 66% employee benefits None: 10%
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