System Support Specialist Salary

The average System Support Specialist in the United States earns approximately $49K annually. Location is the biggest factor affecting pay for this group, followed by career length. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The majority of System Support Specialists claim high levels of job satisfaction. Male System Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$35,627 - $74,454
$36K
$49K
$74K
MEDIAN: $49,152
10%
50%
90%

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$14.78 - $28.85
$15
$20
$29
MEDIAN: $20.10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$35,627 - $74,454  
   
Bonus
$192.71 - $5,993  
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,799 - $71,324  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 167
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.78 - $28.85  
   
Overtime
$17.82 - $42.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$192.71 - $5,993  
   
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,799 - $71,324  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 105

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United States (change)

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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
  • Train end users in access, security, use, and customization of programs and software.
  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.

Common Career Paths for System Support Specialist


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System Support Specialists' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Manager. The average Information Technology Manager brings home $77K per year.

Technical Support Specialist Job Listings

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Popular Skills for System Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Microsoft SQL Server, System Administration, and Network Support are correlated to pay that is significantly above average, leading to increases of 41 percent, 18 percent, and 5 percent, respectively. Those listing Help Desk / Desktop Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Most people experienced in Microsoft Active Directory also know Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker earns $42K, and someone who has worked for five to 10 years can expect a bigger median salary of $50K. System Support Specialists see a median salary of $61K after reaching one to two decades on the job. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $50K by contrast.

Related Job Salaries

Key Stats for System Support Specialist

Gender

Female
24 %
Male
76 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
25%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Specialist Salaries

▲28%

Late-Career
▲6%

▲5%

National Average
$48,000

▼12%

Skills That Affect System Support Specialist Salaries

Microsoft SQL Server
▲41%

System Administration
▲18%

Network Support
▲5%

Linux
▲3%


Information Technology (IT) Support
▼0%

National Average
$48,000



Software Installation & Upgrade
▼1%

Microsoft Exchange
▼9%

Computer Hardware Technician
▼13%

Network Management / Administration
▼17%

Help Desk / Desktop Support (Tier 2)
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
vision benefits
Vision: 65%
dental benefits
None: 9%
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