System Support Specialist Salary

Pay for System Support Specialists in the United States sits in the ballpark of $51K annually. Including potential for bonuses and profit sharing — peaking near $4K and $12K, respectively — total cash payment to System Support Specialists can bottom out near $32K or peak near $72K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by tenure. Job satisfaction is reported as high by the vast majority of workers. Most System Support Specialists survey respondents are men (77 percent). Medical benefits are awarded to most, and a strong majority earn dental coverage. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$33,762 - $74,861
(Median)
$34K
$51K
$75K
MEDIAN: $50,771
10%
50%
90%

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$13.42 - $25.74
(Median)
$13
$20
$26
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$33,762 - $74,861  
   
Bonus
$0.00 - $4,055  
Profit Sharing
$790 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,929 - $71,686  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 322
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.42 - $25.74  
   
Overtime
$18.26 - $38.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,055  
   
Profit Sharing
$790 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,929 - $71,686  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 161
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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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System Support Specialists may experience a large salary bump if they progress into a role such as Information Technology Manager. The latter position pays an average of $77K annually.

Technical Support Specialist Job Listings

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Popular Skills for System Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Microsoft SQL Server and System Administration are correlated to pay that is significantly above average, leading to increases of 40 percent and 17 percent, respectively. Those listing Network Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Those proficient in Microsoft Active Directory are, more often than not, also skilled in Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for inexperienced workers average out to $50K, and those with five to 10 years' experience earn a higher median of $42K. System Support Specialists who work for 10 to 20 years in their occupation tend to earn about $59K. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $57K.

Related Job Salaries

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Experience Affects System Support Specialist Salaries


Late-Career
up arrow 19%


National Average
$48,000


Skills That Affect System Support Specialist Salaries

Microsoft SQL Server
up arrow 40%

System Administration
up arrow 17%

Linux
up arrow 2%

National Average
$48,000

Software Installation & Upgrade
up arrow 2%

Microsoft Active Directory
up arrow 3%

Microsoft Office
up arrow 4%



Help Desk / Desktop Support (Tier 2)
up arrow 10%

Microsoft Exchange
up arrow 10%

Computer Hardware Technician
up arrow 14%

Network Management / Administration
up arrow 18%

Network Support
up arrow 21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 83 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
29%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 80%
medical benefits
Vision: 67%
dental benefits
None: 9%
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