System Support Specialist Salary

The average System Support Specialist in the United States can expect to rake in roughly $51K annually. Residence is the biggest factor affecting pay for this group, followed by experience level. Male System Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Job satisfaction is high and work is enjoyable for most System Support Specialists. Medical benefits are awarded to most, and a large number earn dental coverage. This snapshot results from replies to PayScale's salary survey.

$33,759 - $73,746

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$12.94 - $25.70

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$33,759 - $73,746  
   
Bonus
$0.00 - $4,112  
Profit Sharing
$992 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,626 - $71,476  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 314
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.94 - $25.70  
   
Overtime
$18.37 - $38.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,112  
   
Profit Sharing
$992 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,626 - $71,476  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 134
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Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.
  • Train end users in access, security, use, and customization of programs and software.
  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.

Common Career Paths for System Support Specialist


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System Support Specialists may experience a large salary bump if they progress into a role such as Information Technology Manager. The latter position pays an average of $76K annually.

Information Technology (IT) Support Specialist Job Listings

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Popular Skills for System Support Specialist


Survey takers working as System Support Specialists report using a large range of professional skills. Most notably, skills in System Administration, Linux, Software Installation & Upgrade, and Windows Support are correlated to pay that is above average. Those listing Network Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Most people who know Microsoft Active Directory also know Microsoft Office.

Pay by Experience Level for System Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For System Support Specialists, experience does not seem to be a major factor in determining pay. The average beginner in this position makes around $41K, but folks who have been around for five to 10 years see a markedly higher median salary of $49K. People with 10 to 20 years of experience make an average of about $58K in this role. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Related Job Salaries

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Experience Affects System Support Specialist Salaries

Late-Career
up arrow 21%



National Average
$48,000


Skills That Affect System Support Specialist Salaries

System Administration
up arrow 18%

Linux
up arrow 2%

National Average
$48,000

Software Installation & Upgrade
up arrow 1%

Microsoft Active Directory
up arrow 3%

Windows Support
up arrow 3%

Information Technology (IT) Support
up arrow 4%


Microsoft Exchange
up arrow 9%

Computer Hardware Technician
up arrow 14%

Network Management / Administration
up arrow 17%

Network Support
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 86 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
34%
5-9 years
29%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 80%
vision benefits Vision: 65% employee benefits None: 10%
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