System Support Technician Salary

The average System Support Technician in the United States can expect to rake in roughly $18.01 per hour. Career length is the biggest factor affecting pay for this group, followed by geography. Male System Support Technicians far outnumber their female contemporaries among those who completed the questionnaire. Most System Support Technicians report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Respondents to the PayScale salary survey provided the data for this report.

$29,129 - $66,045
$29K
$45K
$66K
MEDIAN: $44,805
10%
50%
90%

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$13.85 - $27.76
$14
$18
$28
MEDIAN: $18.01
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$29,129 - $66,045  
   
Bonus
$0.00 - $2,073  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,486 - $64,861  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 42
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$13.85 - $27.76  
   
Overtime
$17.57 - $33.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,073  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,486 - $64,861  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 48

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United States (change)

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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.
  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.

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Pay by Experience Level for System Support Technician

Pay by Experience for a System Support Technician has a positive trend. An entry-level System Support Technician with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 23 salaries. An experienced System Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 24 salaries. A System Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 6 salaries.

System Support Technician Advice

Q: What is it like working as a System Support Technician?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

Key Stats for System Support Technician

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
1%
1-4 years
51%
5-9 years
18%
10-19 years
23%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Technician Salaries

Late-Career
▲30%

Experienced
▲18%

Mid-Career
▲11%

National Average
$43,000

Entry-Level
▼10%

Skills That Affect System Support Technician Salaries

Customer Service
▲20%

Software Knowledge
▲5%


National Average
$43,000

Systems Troubleshooting
▼2%

Network Support
▼5%

Information Technology (IT) Support
▼6%

Help Desk / Desktop Support
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
1%
1-4 years
51%
5-9 years
18%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 75%
vision benefits
Vision: 68%
no benefits
None: 15%