System Support Technician Salary

System Support Technicians in the United States can expect to earn an average of $18.01 per hour. Career length is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to most, and a strong majority earn dental coverage. The vast majority (85 percent) of System Support Technicians who answered the questionnaire are male. Job satisfaction is high and work is enjoyable for most System Support Technicians. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$30,167 - $66,347
$30K
$45K
$66K
MEDIAN: $45,474
10%
50%
90%

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$14.16 - $27.96
$14
$18
$28
MEDIAN: $18.01
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$30,167 - $66,347  
   
Bonus
$0.00 - $2,909  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,955 - $65,561  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$14.16 - $27.96  
   
Overtime
$20.86 - $34.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,909  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,955 - $65,561  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 44

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United States (change)

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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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Pay by Experience Level for System Support Technician

Pay by Experience for a System Support Technician has a positive trend. An entry-level System Support Technician with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 23 salaries. An experienced System Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 24 salaries. A System Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 6 salaries.

System Support Technician Advice

Q: What is it like working as a System Support Technician?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

Key Stats for System Support Technician

Gender

Female
15 %
Male
85 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
Less than 1 year
1%
1-4 years
46%
5-9 years
21%
10-19 years
24%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Technician Salaries

Late-Career
▲28%

Experienced
▲16%

Mid-Career
▲9%

National Average
$44,000

Entry-Level
▼12%

Skills That Affect System Support Technician Salaries

Customer Service
▲18%

Software Knowledge
▲3%


National Average
$44,000

Systems Troubleshooting
▼4%

Information Technology (IT) Support
▼7%

Network Support
▼7%

Help Desk / Desktop Support
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
1%
1-4 years
46%
5-9 years
21%
10-19 years
24%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 75%
vision benefits
Vision: 68%
no benefits
None: 14%
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