System Support Technician Salary
System Support Technicians in the United States can expect to earn an average of $18.01 per hour. Career length is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to most, and a strong majority earn dental coverage. The vast majority (85 percent) of System Support Technicians who answered the questionnaire are male. Job satisfaction is high and work is enjoyable for most System Support Technicians. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
|Salary||$30,167 - $66,347|
|Bonus||$0.00 - $2,909|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$29,955 - $65,561|
|Hourly Rate||$14.16 - $27.96|
|Overtime||$20.86 - $34.10|
|Bonus||$0.00 - $2,909|
|Total Pay (||$29,955 - $65,561|
Job Description for System Support Technician
System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.Read More...
It is important that system support technicians always maintain the proper amount of repair equipment such as extra wiring, software, and anything needed to fix or install pieces of the system. It may also be necessary to attend company meetings to inform the staff and/or upper management of any changes or repairs that are necessary to keep the system running correctly. Sometimes, system support technicians must attend meetings to help determine if changes to the system would help the company function better. They may also have to write periodic reports to inform staff of changes or address issues and ideas with upper management.
The minimum educational requirement for system support technician positions generally includes at least an associate's degree in a related field. Experience in a similar position is needed as well.
System Support Technician Tasks
- Develop and implement solutions for system processing efficiency improvement.
- Identify, isolate, and define network environment issues and recommend solutions.
- Troubleshoot and resolve technical or network problems.
- Provide on-call technical support and train users on all network systems.
Pay by Experience Level for System Support Technician
Pay by Experience for a System Support Technician has a positive trend. An entry-level System Support Technician with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 55 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 23 salaries. An experienced System Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 24 salaries. A System Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 6 salaries.
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