Team Supervisor, Call Center Salary

Call Center Team Supervisors in the United States can expect only a modest salary, with average pay of just $42K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. There are more female Call Center Team Supervisors who answered the questionnaire than male, making up 63 percent. Most workers in this position report moderate levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and roughly a fourth lack any coverage at all. Medical benefits are reported by a fair number and dental coverage is claimed by a majority.

$26,962 - $55,212
$27K
$42K
$55K
MEDIAN: $41,540
10%
50%
90%

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$11.45 - $20.48
$11
$15
$20
MEDIAN: $15.04
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$26,962 - $55,212  
   
Bonus
$-0.49 - $10,137  
Profit Sharing
$780  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,757 - $54,338  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 61
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.45 - $20.48  
   
Hourly Tips
$0.10  
Overtime
$15.48 - $32.54  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.49 - $10,137  
   
Profit Sharing
$780  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,757 - $54,338  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 45

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Team Supervisor, Call Center

  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.
  • Communicate with other business groups and executives, especially about team metrics.
  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.

Common Career Paths for Team Supervisor, Call Center


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It's not very common for Call Center Team Supervisors to move on to become Operations Managers. Average pay for an Operations Manager is $59K annually. Typical career progression for a Call Center Team Supervisor involves becoming a Call Center Manager or a Call Center Supervisor, roles that pay $15K more and $4K more on average.

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Popular Skills for Team Supervisor, Call Center


Survey results suggest that Call Center Team Supervisors put a wide range of professional skills to use. Most notably, facility with Call Center, Windows NT / 2000 / XP Networking, and Microsoft Office are correlated to pay that is significantly above average, leading to increases of 52 percent, 6 percent, and 5 percent, respectively. Skills that pay less than market rate include Training. Most people experienced in Microsoft Excel also know Microsoft Office and Windows Operating System General Use.

Pay by Experience Level for Team Supervisor, Call Center

Pay by Experience for a Team Supervisor, Call Center has a positive trend. An entry-level Team Supervisor, Call Center with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 57 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Team Supervisor, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 31 salaries. An experienced Team Supervisor, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 26 salaries. A Team Supervisor, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 6 salaries.

Related Job Salaries

Key Stats for Team Supervisor, Call Center

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
1%
1-4 years
48%
5-9 years
22%
10-19 years
24%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Team Supervisor, Call Center Salaries

Late-Career
▲24%

▲15%

National Average
$38,000

▼2%

▼5%

Skills That Affect Team Supervisor, Call Center Salaries

Call Center
▲52%

Windows NT / 2000 / XP Networking
▲6%



Team Leadership
▲2%


Microsoft Word
▼0%

National Average
$38,000

Training
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
1%
1-4 years
48%
5-9 years
22%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 67%
vision benefits
Vision: 61%
no benefits
None: 24%