Team Supervisor, Call Center Salary
It's impossible to make it big as a Call Center Team Supervisors in the United States; the average employee scrapes together only around $40K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. Women make up the majority of Call Center Team Supervisors (68 percent) who completed the questionnaire. Work is reasonably fulfilling for most Call Center Team Supervisors — the majority report average levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
|Salary||$27,248 - $54,647|
|Bonus||$-0.49 - $17,754|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$25,914 - $54,266|
|Hourly Rate||$11.49 - $20.39|
|Overtime||$15.56 - $32.28|
|Bonus||$-0.49 - $17,754|
|Total Pay (||$25,914 - $54,266|
Job Description for Team Supervisor, Call Center
- Lead staff to reach service, sale or support goals, including adherence to schedule and budget.
- Communicate with other business groups and executives, especially about team metrics.
- Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
Common Career Paths for Team Supervisor, Call Center
Though it's uncommon, some Call Center Team Supervisors move into roles as Operations Managers, where pay is an average $59K per year. When Call Center Team Supervisors are ready for the next step in their careers, they often become Call Center Managers or Call Center Supervisors. Those roles pay an additional $16K and $5K, respectively.
Popular Skills for Team Supervisor, Call Center
Call Center Team Supervisors seem to require a number of specific skills. Most notably, facility with Call Center, Windows NT / 2000 / XP Networking, and Microsoft Office are correlated to pay that is significantly above average, leading to increases of 56 percent, 9 percent, and 4 percent, respectively. At the other end of the pay range are skills like Team Leadership and Training. Those educated in Microsoft Excel tend to be well versed in Microsoft Office and Windows Operating System General Use.
Pay by Experience Level for Team Supervisor, Call Center
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Call Center Team Supervisors do not generally earn higher incomes from more experience in the field. Individuals who have worked for fewer than five years bring in approximately $34K on average. Those in the five-to-10 year range can expect an average that is only a touch bigger at $37K. People with 10 to 20 years of experience make an average of about $42K in this role. After two decades in the workforce, the average Call Center Team Supervisor generally earns more than ever; median pay for this group is estimated at $46K.
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Key Stats for Team Supervisor, Call Center
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