Team Supervisor, Call Center Salary

Those pursuing careers as Call Center Team Supervisors in the United States may have to make do with less; average incomes for people in this area hover around only $41K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. Most workers in this position report moderate levels of job satisfaction. Female Call Center Team Supervisors are more common than men among those who completed the survey; more than half (65 percent) are women. While nearly one in four report receiving no health benefits, a strong majority do receive medical coverage, and the larger part have dental, as well.

$26,064 - $55,165
$26K
$41K
$55K
MEDIAN: $41,315
10%
50%
90%

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$11.10 - $20.72
$11
$15
$21
MEDIAN: $14.99
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$26,064 - $55,165  
   
Bonus
$0.00 - $10,256  
Profit Sharing
$780  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,573 - $54,341  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 64
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.10 - $20.72  
   
Hourly Tips
$0.10  
Overtime
$15.63 - $32.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $10,256  
   
Profit Sharing
$780  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,573 - $54,341  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 46

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Team Supervisor, Call Center

  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.
  • Communicate with other business groups and executives, especially about team metrics.
  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.

Common Career Paths for Team Supervisor, Call Center


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Though some Call Center Team Supervisors move into positions like Operations Manager (where the average salary is $59K), this progression is not the norm. Call Center Team Supervisors typically move into roles as Call Center Managers or Call Center Supervisors, and those positions pay $15K more and $3K more, respectively.

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Popular Skills for Team Supervisor, Call Center


Survey results suggest that Call Center Team Supervisors use a fairly large toolkit of professional skills. Lucky workers who know Call Center can expect a significant pay bump, scoring salaries 50 percent above average. Windows NT / 2000 / XP Networking and Microsoft Office are also correlated to pay that is above average, with increases between 5 percent and 50 percent. Skills that pay less than market rate include Training. Those proficient in Microsoft Excel are, more often than not, also skilled in Microsoft Office and Windows Operating System General Use.

Pay by Experience Level for Team Supervisor, Call Center

Pay by Experience for a Team Supervisor, Call Center has a positive trend. An entry-level Team Supervisor, Call Center with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 57 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Team Supervisor, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 31 salaries. An experienced Team Supervisor, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 26 salaries. A Team Supervisor, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 6 salaries.

Related Job Salaries

Key Stats for Team Supervisor, Call Center

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.
Less than 1 year
1%
1-4 years
49%
5-9 years
21%
10-19 years
23%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Team Supervisor, Call Center Salaries

Late-Career
▲23%

▲15%

National Average
$38,000

▼3%

▼6%

Skills That Affect Team Supervisor, Call Center Salaries

Call Center
▲50%


Windows NT / 2000 / XP Networking
▲5%



Team Leadership
▲1%

National Average
$38,000

Microsoft Word
▼1%

Training
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
21%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 67%
vision benefits
Vision: 60%
no benefits
None: 25%
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