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Team Supervisor, Call Center Salary

Those pursuing careers as Call Center Team Supervisors in the United States may have to make do with less; average incomes for people in this area hover around only $41K per year. Cash earnings for Call Center Team Supervisors — which occasionally include more than $7K from bonuses and more than $10K from profit sharing — stretch from around $27K to approximately $62K. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Women make up a slight majority of Call Center Team Supervisors (53 percent) survey respondents. Job satisfaction is high and work is enjoyable for most Call Center Team Supervisors. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part.

$28,357 - $60,554
(Median)
$28K
$41K
$61K
MEDIAN: $40,531
10%
50%
90%

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$9.77 - $20.21
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,357 - $60,554  
   
Bonus
$0.00 - $6,912  
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,069 - $61,832  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 175
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.77 - $20.21  
   
Overtime
$13.50 - $26.77  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,912  
   
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,069 - $61,832  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 68

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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It's not very common for Call Center Team Supervisors to move on to become Operations Managers. Average pay for an Operations Manager is $59K annually. It is quite typical for Call Center Team Supervisors to transition into roles as Call Center Managers or Call Center Supervisors, where reported median earnings are $13K and $2K higher per year.

Call Center Team Lead Job Listings

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Popular Skills for Team Supervisor, Call Center


Survey results show that Call Center Team Supervisors use a fair number of skills. Fortunate workers who know Call Center command much higher paychecks, scoring salaries 46 percent above average. Skills that are correlated to lower pay, on the other hand, include Training. Most people skilled in Microsoft Excel are similarly competent in Microsoft Word and Windows Operating System General Use.

Related Job Salaries

United States (change)

Experience Affects Team Supervisor, Call Center Salaries



National Average
$39,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 46%

Microsoft Excel
up arrow 2%

Microsoft Word
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 1%

National Average
$39,000

Microsoft Office
up arrow 2%

Training
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 65 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
1%
1-4 years
47%
5-9 years
26%
10-19 years
22%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 74%
vision benefits Vision: 57% employee benefits None: 17%
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