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Team Supervisor, Call Center Salary

Call Center Team Supervisors in the United States are not likely to strike it rich; they only make around $41K annually on average. In the world of Call Center Team Supervisors, total cash compensation can vary between $27K and $62K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $7K and $10K, respectively. Career length is the biggest factor affecting pay for this group, followed by geography. Most workers in this position report high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 53 percent. This snapshot results from replies to PayScale's salary survey.

$28,504 - $60,319
(Median)
$29K
$41K
$60K
MEDIAN: $40,660
10%
50%
90%

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$9.81 - $20.18
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,504 - $60,319  
   
Bonus
$0.00 - $7,047  
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,174 - $61,511  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 172
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.81 - $20.18  
   
Overtime
$13.50 - $26.77  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,047  
   
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,174 - $61,511  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 69
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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Call Center Team Supervisors sometimes assume positions such as Operations Managers. That role pays $59K per year on average. Typical career progression for a Call Center Team Supervisor involves becoming a Call Center Manager or a Call Center Supervisor, roles that pay $13K more and $2K more on average.

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Popular Skills for Team Supervisor, Call Center


Call Center Team Supervisors seem to require a number of specific skills. Fortunate workers who know Call Center can expect a significant pay bump, scoring salaries 47 percent above average. Skills that are correlated to lower pay, on the other hand, include Training. Most people who know Microsoft Excel also know Microsoft Word and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$39,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 47%

Microsoft Excel
up arrow 2%

Microsoft Word
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 1%

National Average
$39,000

Microsoft Office
up arrow 1%

Training
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 65 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
1%
1-4 years
46%
5-9 years
26%
10-19 years
22%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 74%
vision benefits Vision: 57% employee benefits None: 17%
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