Team Supervisor, Call Center Salary

Call Center Team Supervisors in the United States may have to scrimp and save; the median compensation is $41K per year. In the world of Call Center Team Supervisors, overall cash allowance can occasionally include more than $6K from bonuses and, in some exceptional cases, $10K from profit sharing, causing incomes to vary widely between $28K and $61K. Career length and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. The majority of Call Center Team Supervisors claim high levels of job satisfaction.

$28,448 - $59,847

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$11.85 - $19.82

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$28,448 - $59,847  
   
Bonus
$0.00 - $6,138  
Profit Sharing
$489.36 - $9,958  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,529 - $60,530  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 155
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.85 - $19.82  
   
Overtime
$14.55 - $26.84  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,138  
   
Profit Sharing
$489.36 - $9,958  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,529 - $60,530  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 62
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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Call Center Team Supervisors sometimes assume positions such as Operations Managers. That role pays $59K per year on average. Call Center Managers or Call Center Supervisors are common next-step roles for Call Center Team Supervisors moving up in their careers; annual pay for Call Center Managers is $13K higher on average, and it's $2K higher for Call Center Supervisors.

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Popular Skills for Team Supervisor, Call Center


Call Center Team Supervisors report using a pretty varied skill set on the job. Lucky workers who know Call Center can expect a significant pay bump, scoring salaries 47 percent above average. Microsoft Word and Windows Operating System General Use are also correlated to pay that is above average, with increases between 3 percent and 47 percent. Skills that seem to negatively impact pay include Training. Most people familiar with Microsoft Excel also know Microsoft Word and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$39,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 47%

Microsoft Word
up arrow 3%

Windows Operating System General Use
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 3%

Microsoft Excel
up arrow 2%

Microsoft Office
0%

National Average
$39,000

Training
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
1%
1-4 years
47%
5-9 years
24%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 75%
vision benefits Vision: 62% employee benefits None: 15%
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