Team Supervisor, Call Center Salary

Call Center Team Supervisors in the United States may have to scrimp and save; the median compensation is $40K annually. In the world of Call Center Team Supervisors, total cash compensation can vary between $27K and $61K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $7K and $10K, respectively. Career duration is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most Call Center Team Supervisors like their work and job satisfaction is high. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 53 percent.

$28,481 - $59,603
(Median)
$28K
$40K
$60K
MEDIAN: $40,150
10%
50%
90%

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$11.45 - $19.76
(Median)
$11
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,481 - $59,603  
   
Bonus
$0.00 - $7,047  
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,289 - $60,609  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 161
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.45 - $19.76  
   
Overtime
$13.21 - $26.81  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,047  
   
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,289 - $60,609  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 64
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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While not commonly seen, Call Center Team Supervisors who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. Call Center Team Supervisors typically move into roles as Call Center Managers or Call Center Supervisors, and those positions pay $13K more and $3K more, respectively.

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Popular Skills for Team Supervisor, Call Center


Survey results suggest that Call Center Team Supervisors use a fairly large toolkit of professional skills. Lucky workers who know Call Center can expect a significant pay bump, scoring salaries 48 percent above average. Microsoft Word and Windows Operating System General Use are also correlated to pay that is above average, with increases between 4 percent and 48 percent. Skills that seem to negatively impact pay include Training. For most people, competency in Microsoft Excel indicates knowledge of Microsoft Word and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$39,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 48%

Microsoft Excel
up arrow 4%

Microsoft Word
up arrow 4%

Windows Operating System General Use
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 3%

Microsoft Office
0%

National Average
$39,000

Training
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
1%
1-4 years
47%
5-9 years
25%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 73%
vision benefits Vision: 60% employee benefits None: 17%
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