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Team Supervisor, Call Center Salary

It's impossible to make it big as a Call Center Team Supervisors in the United States; the average employee scrapes together only around $41K per year. Cash earnings for Call Center Team Supervisors — which occasionally include more than $8K from bonuses and more than $10K from profit sharing — stretch from around $27K to approximately $62K. Career length and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. Women Call Center Team Supervisors who took the survey just slightly outnumber men. This overview is based on answers to PayScale's salary questionnaire.
$28,295 - $60,521
(Median)
28K
34K
41K
51K
61K
MEDIAN: $41,179
10%
25%
50%
75%
90%

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$10.60 - $20.12
(Median)
11
13
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,295 - $60,521  
   
Bonus
$0.00 - $7,694  
Profit Sharing
$493.16 - $9,883  
Commission
$4,600 - $20,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,045 - $61,859  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.60 - $20.12  
   
Overtime
$14.44 - $26.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,694  
   
Commission
$4,600 - $20,300  
Profit Sharing
$493.16 - $9,883  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,045 - $61,859  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 91
United States (change)

Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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Call Center Team Supervisors' salaries may rise greatly for those who assume a higher-end position such as an Operations Manager. The average Operations Manager bring home $58K per year. Typical career progression for a Call Center Team Supervisor involves becoming a Call Center Manager or a Call Center Supervisor, roles that pay $12K more and $2K more on average.

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Popular Skills for Team Supervisor, Call Center


Survey results show that Call Center Team Supervisors use a fair number of skills. Lucky workers who know Call Center can expect a significant pay bump, scoring salaries 44 percent above average. Microsoft Excel and Windows Operating System General Use are also correlated to pay that is above average, with increases between 4 percent and 44 percent. Skills that are correlated to lower pay, on the other hand, include Training. Most people experienced in Microsoft Excel also know Microsoft Office and Windows Operating System General Use.

Related Job Salaries

Experience Affects Team Supervisor, Call Center Salaries



National Average
$39,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 44%

Microsoft Excel
up arrow 4%

Windows Operating System General Use
up arrow 4%

Microsoft Word
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 1%

National Average
$39,000

Microsoft Office
up arrow 1%

Training
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
1%
1-4 years
46%
5-9 years
26%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 73%
vision benefits Vision: 59% employee benefits None: 18%