Team Supervisor, Call Center Salary

It's impossible to make it big as a Call Center Team Supervisors in the United States; the average employee scrapes together only around $41K annually. Overall cash earnings for Call Center Team Supervisors stretch from $27K on the lower end to $60K near the top, and the heftiest packages can encompass around $6K from bonuses and $10K from profit sharing. Career duration is the biggest factor affecting pay for this group, followed by geography. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. Work is enjoyable for Call Center Team Supervisors, who typically claim high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$28,508 - $59,766
(Median)
$29K
$41K
$60K
MEDIAN: $40,738
10%
50%
90%

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$11.72 - $19.73
(Median)
$12
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,508 - $59,766  
   
Bonus
$0.00 - $6,242  
Profit Sharing
$493.16 - $9,883  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,358 - $60,333  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 157
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.72 - $19.73  
   
Overtime
$14.44 - $26.77  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,242  
   
Profit Sharing
$493.16 - $9,883  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,358 - $60,333  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 65
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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It's not very common for Call Center Team Supervisors to move on to become Operations Managers. Average pay for an Operations Manager is $59K annually. Call Center Managers or Call Center Supervisors are common next-step roles for Call Center Team Supervisors moving up in their careers; annual pay for Call Center Managers is $13K higher on average, and it's $3K higher for Call Center Supervisors.

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Popular Skills for Team Supervisor, Call Center


Survey results imply that Call Center Team Supervisors put a diverse skill set to use. Most notably, facility with Call Center, Microsoft Word, and Windows Operating System General Use are correlated to pay that is significantly above average, leading to increases of 48 percent, 5 percent, and 4 percent, respectively. Skills that pay less than market rate include Training. It is often found that people who know Microsoft Excel are also skilled in Microsoft Word and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$38,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 48%


Windows Operating System General Use
up arrow 4%

Microsoft Excel
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 3%

Microsoft Office
0%

National Average
$38,000

Training
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
1%
1-4 years
47%
5-9 years
24%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 74%
vision benefits Vision: 61% employee benefits None: 15%
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