Team Supervisor, Call Center Salary

Call Center Team Supervisors in the United States are not likely to strike it rich; they only make around $40K annually on average. In the world of Call Center Team Supervisors, overall cash allowance can occasionally include more than $7K from bonuses and, in some exceptional cases, $10K from profit sharing, causing incomes to vary widely between $27K and $62K. Career length is the biggest factor affecting pay for this group, followed by geography. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. Most Call Center Team Supervisors report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage.

$28,357 - $60,554
(Median)
$28K
$40K
$61K
MEDIAN: $40,295
10%
50%
90%

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$10.38 - $20.33
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,357 - $60,554  
   
Bonus
$0.00 - $6,912  
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,013 - $61,997  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 175
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.38 - $20.33  
   
Overtime
$14.03 - $27.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,912  
   
Profit Sharing
$496.65 - $9,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,013 - $61,997  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 74

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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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Call Center Team Supervisors who go on to become Operations Managers may see their salaries climb quite a bit. Median pay for Operations Managers is $59K annually. It is quite typical for Call Center Team Supervisors to transition into roles as Call Center Managers or Call Center Supervisors, where reported median earnings are $13K and $2K higher per year.

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Popular Skills for Team Supervisor, Call Center


Call Center Team Supervisors report using a wide range of professional skills. Lucky workers who know Call Center can expect a significant pay bump, scoring salaries 47 percent above average. Microsoft Excel and Microsoft Word are also correlated to pay that is above average, with increases between 4 percent and 47 percent. Skills that pay less than market rate include Training. The majority of those who know Microsoft Excel also know Microsoft Word and Windows Operating System General Use.

Related Job Salaries

United States (change)

Experience Affects Team Supervisor, Call Center Salaries



National Average
$39,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 47%

Microsoft Excel
up arrow 4%

Microsoft Word
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 3%

Windows Operating System General Use
up arrow 1%

National Average
$39,000

Microsoft Office
up arrow 1%

Training
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 67 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
1%
1-4 years
47%
5-9 years
27%
10-19 years
21%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 73%
vision benefits Vision: 56% employee benefits None: 18%