Team Supervisor, Call Center Salary

Call Center Team Supervisors in the United States may have to scrimp and save; the median compensation is $40K annually. Including potential for bonuses and profit sharing — peaking near $6K and $13K, respectively — total cash payment to Call Center Team Supervisors can bottom out near $28K or peak near $59K depending on individual performance. Career length is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is high and work is enjoyable for most Call Center Team Supervisors. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The majority of Call Center Team Supervisors (62 percent) who took the survey are women. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$27,949 - $58,125
(Median)
$28K
$40K
$58K
MEDIAN: $39,896
10%
50%
90%

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$12.03 - $20.34
(Median)
$12
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$27,949 - $58,125  
   
Bonus
$0.00 - $6,209  
Profit Sharing
$355.84 - $13,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,886 - $59,296  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 140
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.03 - $20.34  
   
Overtime
$16.16 - $30.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,209  
   
Profit Sharing
$355.84 - $13,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,886 - $59,296  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 65
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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Though not the most common occurrence, Call Center Team Supervisors sometimes become Operations Managers, where the average income is $59K per year. Typical career progression for a Call Center Team Supervisor involves becoming a Call Center Manager or a Call Center Supervisor, roles that pay $14K more and $3K more on average.

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Popular Skills for Team Supervisor, Call Center


Survey results imply that Call Center Team Supervisors put a diverse skill set to use. Most notably, facility with Call Center, Team Leadership, and Windows NT / 2000 / XP Networking are correlated to pay that is significantly above average, leading to increases of 50 percent, 9 percent, and 5 percent, respectively. Skills that pay less than market rate include Training. Those educated in Microsoft Excel tend to be well versed in Microsoft Word and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$38,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 50%

Team Leadership
up arrow 9%

Windows NT / 2000 / XP Networking
up arrow 5%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 2%

Microsoft Excel
up arrow 1%

Microsoft Office
0%

National Average
$38,000

Training
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
22%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
medical benefits
Vision: 63%
dental benefits
None: 11%
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