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Team Supervisor, Call Center Salary (United States)

It's impossible to make it big as a Call Center Team Supervisors in the United States; the average employee scrapes together only around $41K per year. Cash earnings for Call Center Team Supervisors — which occasionally include more than $8K from bonuses and more than $10K from profit sharing — stretch from around $27K to approximately $62K. Career length and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. Women Call Center Team Supervisors who took the survey just slightly outnumber men.
Team Supervisor, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,295 - $60,521
(Median)
28K
34K
41K
51K
61K
MEDIAN: $41,179
10%
25%
50%
75%
90%
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Team Supervisor, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.60 - $20.12
(Median)
11
13
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,295 - $60,521  
   
Bonus
$0.00 - $7,694  
Profit Sharing
$493.16 - $9,883  
Commission
$4,600 - $20,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,045 - $61,859  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.60 - $20.12  
   
Overtime
$14.44 - $26.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,694  
   
Commission
$4,600 - $20,300  
Profit Sharing
$493.16 - $9,883  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,045 - $61,859  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 91
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Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center

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Call Center Team Supervisors' salaries may rise greatly for those who assume a higher-end position such as an Operations Manager. The average Operations Manager bring home $58K per year. Typical career progression for a Call Center Team Supervisor involves becoming a Call Center Manager or a Call Center Supervisor, roles that pay $12K more and $2K more on average.

Call Center Team Lead Job Listings

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location

Popular Skills for Team Supervisor, Call Center

Survey results show that Call Center Team Supervisors use a fair number of skills. Lucky workers who know Call Center can expect a significant pay bump, scoring salaries 44 percent above average. Microsoft Excel and Windows Operating System General Use are also correlated to pay that is above average, with increases between 4 percent and 44 percent. Skills that are correlated to lower pay, on the other hand, include Training. Most people experienced in Microsoft Excel also know Microsoft Office and Windows Operating System General Use.

Pay Difference By Location

Phoenix
up arrow 32%
Atlanta
up arrow 20%
National Average
$39,000
Larger circles over a city indicate a job is popular in that location.
Phoenix offers some of the highest pay in the country for Call Center Team Supervisors, 32 percent above the national average. Call Center Team Supervisors will also find cushy salaries in Atlanta (+20 percent).

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries

National Average
$39,000

Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 44%
Microsoft Excel
up arrow 4%
Windows Operating System General Use
up arrow 4%
Microsoft Word
up arrow 3%
Windows NT / 2000 / XP Networking
up arrow 1%
National Average
$39,000
Microsoft Office
up arrow 1%
Training
up arrow 10%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 72 votes.

Gender

Female
52%
female alumni
 
Male
48%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
46%
5-9 years
26%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 73%
vision benefits Vision: 59% employee benefits None: 18%