Team Supervisor, Call Center Salary

Call Center Team Supervisors aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $40K per year. Including potential for bonuses and profit sharing — peaking near $6K and $13K, respectively — total cash payment to Call Center Team Supervisors can bottom out near $28K or peak near $59K depending on individual performance. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. More than half of Call Center Team Supervisors (62 percent) survey participants are women. Medical benefits are awarded to a large number, and a fair number earn dental coverage.

$27,949 - $58,125
(Median)
$28K
$40K
$58K
MEDIAN: $39,896
10%
50%
90%

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$12.03 - $20.34
(Median)
$12
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$27,949 - $58,125  
   
Bonus
$0.00 - $6,209  
Profit Sharing
$355.84 - $13,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,886 - $59,296  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 140
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.03 - $20.34  
   
Overtime
$16.16 - $30.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,209  
   
Profit Sharing
$355.84 - $13,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,886 - $59,296  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 65
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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Call Center Team Supervisors sometimes assume positions such as Operations Managers. That role pays $59K per year on average. Call Center Team Supervisors moving up in their careers tend to step into positions as Call Center Managers or Call Center Supervisors. The median paychecks in those roles are $14K higher and $3K higher, respectively.

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Popular Skills for Team Supervisor, Call Center


Survey results suggest that Call Center Team Supervisors use a fairly large toolkit of professional skills. Most notably, facility with Call Center, Team Leadership, and Windows NT / 2000 / XP Networking are correlated to pay that is significantly above average, leading to increases of 50 percent, 9 percent, and 5 percent, respectively. Skills that seem to negatively impact pay include Training. The majority of those who know Microsoft Excel also know Microsoft Word and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$38,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 50%

Team Leadership
up arrow 9%

Windows NT / 2000 / XP Networking
up arrow 5%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 2%

Microsoft Excel
up arrow 1%

Microsoft Office
0%

National Average
$38,000

Training
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
22%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
medical benefits
Vision: 63%
dental benefits
None: 11%
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