Team Supervisor, Call Center Salary
Call Center Team Supervisors aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $39K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is considered about average by most people in this profession. The majority of Call Center Team Supervisors (68 percent) who took the survey are women. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This snapshot results from replies to PayScale's salary survey.
Job Description for Team Supervisor, Call Center
- Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
- Communicate with other business groups and executives, especially about team metrics.
- Lead staff to reach service, sale or support goals, including adherence to schedule and budget.
Common Career Paths for Team Supervisor, Call Center
There are some Call Center Team Supervisors — though it's uncommon — that transition into Operations Managers, where earnings are an average $59K annually. Call Center Team Supervisors moving up in their careers tend to step into positions as Call Center Managers or Call Center Supervisors. The median paychecks in those roles are $16K higher and $5K higher, respectively.
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Popular Skills for Team Supervisor, Call Center
Survey results suggest that Call Center Team Supervisors put a wide range of professional skills to use. Most notably, facility with Call Center, Team Leadership, and Windows NT / 2000 / XP Networking are correlated to pay that is significantly above average, leading to increases of 58 percent, 18 percent, and 10 percent, respectively. Most people who know Microsoft Excel also know Microsoft Office and Windows Operating System General Use.