Call Center Team Supervisors aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $39K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is considered about average by most people in this profession. The majority of Call Center Team Supervisors (68 percent) who took the survey are women. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This snapshot results from replies to PayScale's salary survey.

$27,896 - $54,347
(Median)
$28K
$39K
$54K
MEDIAN: $38,574
10%
50%
90%

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$11.03 - $20.64
(Median)
$11
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$27,896 - $54,347  
   
Bonus
$-0.49 - $17,754  
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,270 - $54,399  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 63
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.03 - $20.64  
   
Hourly Tips
$0.10  
Overtime
$15.00 - $31.77  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.49 - $17,754  
   
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,270 - $54,399  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 48
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Job Description for Team Supervisor, Call Center

  • Resolve difficult customer queries or problems and coach staff in how to handle routine ones.
  • Communicate with other business groups and executives, especially about team metrics.
  • Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

Common Career Paths for Team Supervisor, Call Center


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There are some Call Center Team Supervisors — though it's uncommon — that transition into Operations Managers, where earnings are an average $59K annually. Call Center Team Supervisors moving up in their careers tend to step into positions as Call Center Managers or Call Center Supervisors. The median paychecks in those roles are $16K higher and $5K higher, respectively.

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Popular Skills for Team Supervisor, Call Center


Survey results suggest that Call Center Team Supervisors put a wide range of professional skills to use. Most notably, facility with Call Center, Team Leadership, and Windows NT / 2000 / XP Networking are correlated to pay that is significantly above average, leading to increases of 58 percent, 18 percent, and 10 percent, respectively. Most people who know Microsoft Excel also know Microsoft Office and Windows Operating System General Use.

Related Job Salaries

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Experience Affects Team Supervisor, Call Center Salaries



National Average
$36,000


Skills That Affect Team Supervisor, Call Center Salaries

Call Center
up arrow 58%

Team Leadership
up arrow 18%

Windows NT / 2000 / XP Networking
up arrow 10%


Microsoft Excel
up arrow 4%

Windows Operating System General Use
up arrow 4%

Microsoft Word
up arrow 3%

National Average
$36,000

Training
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
48%
5-9 years
23%
10-19 years
25%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 74%
medical benefits
Vision: 67%
dental benefits
None: 16%
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