Technical Account Manager Salary
An average Technical Account Manager in the United States can expect to take home roughly $79K per year. The final incomes of Technical Account Managers generally vary between $48K and $141K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $22K, $28K, and $40K, respectively. Earnings for this group are mostly affected by the particular firm, followed by tenure and location. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Generally, women make up less than a third of all Technical Account Managers who answered the questionnnaire. The majority of workers are highly satisfied with their job. This report is based on responses to the PayScale salary survey.
Job Description for Technical Account Manager
A technical account manager provides account management and high-level technical support to project teams and customers. They also mentor and train technical account specialists. As part of their duties, they may regularly visit customers within an assigned area to ensure services are functioning well and advise them of opportunities for additional services and product solutions. They may also coordinate the installation and integration of services for customers.Read More...
Technical account managers maintain close communication with larger customers, as well as facilitate communication with technical support when necessary. They are responsible for identifying potential areas of concern for customers before they arise. They make recommendations based on their recognizing a customer’s current and future internet technology needs during their continued business relationship.
Technical account managers also work as part of an account management team. This team reports to the technical account management director or supervisor. These managers typically work in an office environment as their home base. However, they are often required to make trips to existing and potential clients. Their work hours vary, and they may be required to work evening and weekends to accommodate client needs.
Most companies require that their technical account managers have at least a bachelor’s degree in information systems, computer science, or a related field. They may also be required to possess some of several available information technology (IT) business certifications and technical certifications, depending on the equipment that is being used. Several years of experience is necessary, as well as outstanding verbal and written communication skills.
Technical Account Manager Tasks
- Communicate with clients and internal teams to explain products and implementation schedules.
- Document technical requirements, schedules and client interactions.
- Test, conduct quality assurance and validate for technical feasibility and product launch.
- Respond to technical concerns and problems, ensuring smooth implementation and launch.
Technical Account Manager Job Listings
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Popular Employer Salaries for Technical Account Manager
Known for taking on a considerable number of Technical Account Managers, Microsoft Corp, Yardi Systems, Inc., Amazon.com Inc, Dell, Inc., and Google, Inc. are leading firms in the industry. Google, Inc. leads the field in terms of pay, with a median salary of $126K.
Yardi Systems, Inc. doles out the lowest salaries in town — median pay is $50K — not to mention workers can only make as much as $60K and scope of pay is rather limited.
Popular Skills for Technical Account Manager
Survey results imply that Technical Account Managers deploy a substantial tool kit of skills at work. Most notably, facility with Technical Services, Customer Relations, and Cloud Computing are correlated to pay that is significantly above average, leading to increases of 38 percent, 32 percent, and 21 percent, respectively. Those listing Data Analysis as a skill should be prepared for drastically lower pay. Information Technology Support and Customer Service also typically command lower compensation. The majority of those who know Account Management also know Customer Relationship Management (CRM).
Pay by Experience Level for Technical Account Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Relatively untried employees who have less than five years' experience make $67K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $90K. Those with 10 to 20 years of experience under their belts can expect their paychecks to flourish around the six-figure median of $108K. Survey participants who have worked for more than two decades report bringing in $129K on average.
Pay Difference by Location
California cities San Diego, Mountain View, and San Francisco are lucrative areas for Technical Account Managers, where pay is not only higher than the national average but also represents the three highest-paid areas in the country. One of the biggest compensable factors for Technical Account Managers is geography, with workers in Raleigh earning a whopping 26 percent below the national average. Below-median salaries also turn up in Seattle and Los Angeles (14 percent lower and 6 percent lower, respectively).