Technical Sales Support Specialist Salary
Technical Sales Support Specialists in the United States take home an average $57K annually. Including potential for bonuses and profit sharing — peaking near $12K and $16K, respectively — total cash payment to Technical Sales Support Specialists can bottom out near $33K or peak near $99K depending on individual performance. Career duration is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a majority collect dental insurance. Male Technical Sales Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most Technical Sales Support Specialists are fairly content with their jobs, and work satisfaction falls in line with the national average. This report is based on answers to PayScale's salary questionnaire.
Job Description for Technical Sales Support Specialist
Technical sales support specialists are often the first points of contact with new clients. They are expected to answer all questions or concerns a client may have while working to increase the client's loyalty to the product or brand. Individuals in this position should be able to follow the entire customer experience from first contact to follow-up; improving upon product presentation and attractiveness to the customer is also important.Read More...
Technical sales support specialists generally have an on-site office while sometimes traveling to meet clients or to other particular locations; travel may be part of the specialist's job as well. The specialist's work hours vary depending on the needs of their employer and may include overtime.
At least a bachelor's degree in sales or marketing is generally required for this position. A strong sales background with an emphasis on customer service is required for this position. Prior sales experience in which the specialist consistently met or exceeded quotas is highly desired, as is knowledge of the particular product or brand. Excellent knowledge of both the product and customer base is essential to complete sales while monitoring for potential up-sale opportunities. Those in this position must have customer service skills and the ability to work independently with minimal supervision.
Technical Sales Support Specialist Tasks
- Assist customers with technical product support.
- Support sales with technical difficulties.
- Prepare and perform technical support of sales presentations.
- Develop relationships with customers.
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Pay by Experience Level for Technical Sales Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Although individuals who have less than five years' experience earn $47K on average, people with five to 10 years benefit from a notably larger average of $61K. Technical Sales Support Specialists who work for 10 to 20 years in their occupation tend to earn about $75K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $69K by contrast.
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