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Technical Service Department Manager Salary

The majority of Technical Service Department Managers in the United States — approximately two-thirds — boast more than 10 years of experience in their profession. Salaries stretch from $38K to $101K per year, and the median is $64K annually. With some bonuses approaching $15K and certain profit sharing proceeds approaching $16K, overall incomes of Technical Service Department Managers spread between $38K and $101K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by career length. Most report receiving medical coverage from their employers and the larger part collect dental insurance. The majority of Technical Service Department Managers claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$42,028 - $98,962
(Median)
$42K
$64K
$99K
MEDIAN: $63,809
10%
50%
90%

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$12.97 - $31.87
(Median)
$13
$20
$32
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$42,028 - $98,962  
   
Bonus
$0.00 - $14,823  
Profit Sharing
$0.37 - $16,274  
Commission
$0.00 - $27,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,465 - $101,260  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 837
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$12.97 - $31.87  
   
Overtime
$19.73 - $44.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,823  
   
Commission
$0.00 - $27,148  
Profit Sharing
$0.37 - $16,274  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,465 - $101,260  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 195

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United States (change)


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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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Technical Service Department Managers who transition into a Technical Project Manager role may receive large pay increases as the latter position pays an average $88K per year. Technical Service Department Managers go on to become Service & Repair Technical Managers more often than anything even though median pay for the role is $53K. Technical Service Department Managers who move into a HVAC Service Manager role, another well-traveled path for those in this field, tend to find salaries of $64K.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Survey results imply that Technical Service Department Managers put a diverse skill set to use. Most notably, skills in Project Management, People Management, Technical Writing, and Technical Analysis are correlated to pay that is above average, with boosts between 4 percent and 9 percent. Skills that seem to negatively impact pay include Customer Relations and Electronic Troubleshooting. Most people familiar with Electronic Troubleshooting also know Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries for the relatively untried average out to around $50K, but survey participants with five to 10 years of experience earn a significantly higher median of $59K. Technical Service Department Managers see a median salary of $64K after reaching one to two decades on the job. Technical Service Department Managers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $71K.

Pay Difference by Location


Boston offers some of the highest pay in the country for Technical Service Department Managers, 28 percent above the national average. Technical Service Department Managers can also look forward to large paychecks in cities like San Diego (+27 percent), Atlanta (+21 percent), Los Angeles (+20 percent), and New York (+12 percent). Those in the field find the lowest salaries in Pittsburgh, 11 percent below the national average. Two other places where employers offer below-median salaries are Raleigh (10 percent less) and Milwaukee (7 percent less).

Related Job Salaries

United States (change)

Experience Affects Technical Service Department Manager Salaries



National Average
$63,000



Skills That Affect Technical Service Department Manager Salaries



Technical Analysis
up arrow 4%

Technical Writing
up arrow 4%

Technical Services
up arrow 3%

National Average
$63,000

Electronic Troubleshooting
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 216 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
19%
10-19 years
35%
20 years or more
33%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 62%
vision benefits Vision: 46% employee benefits None: 18%
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