Technical Service Department Manager Salary

The majority of Technical Service Department Managers in the United States — just under two-thirds — boast more than 10 years of experience in their profession. Salaries stretch from $36K to $117K per year, and the median is $70K annually. With some bonuses approaching $20K and certain profit sharing proceeds approaching $6K, overall incomes of Technical Service Department Managers spread between $36K and $117K depending on individual performance. Geography is the biggest factor affecting pay for this group, followed by experience level. The majority of workers are highly satisfied with their job. Men make up the vast majority of Technical Service Department Managers (88 percent) who took the survey. Most report receiving medical coverage from their employers and more than half collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$42,219 - $119,472
$42K
$70K
$120K
MEDIAN: $70,490
10%
50%
90%

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$13.62 - $31.54
$14
$18
$32
MEDIAN: $17.81
10%
50%
90%

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$0$119K
Salary $42,219 - $119,472
Bonus $0.00 - $20,044
Profit Sharing $-0.49 - $5,817
Commission $3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,713 - $117,136
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 270
Hourly Data $0$41
Hourly Rate $13.62 - $31.54
Overtime $21.14 - $41.33
Annual Data $0$117K
Bonus $0.00 - $20,044
Commission $3,600
Profit Sharing $-0.49 - $5,817
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,713 - $117,136
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 70

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United States (change)

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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.
  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.

Common Career Paths for Technical Service Department Manager


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As Technical Service Department Managers transition into upper-level roles such as Technical Project Manager, they may see a strong upturn in salary. Technical Project Managers earn $89K on average per year. Technical Service Department Managers most often move into positions as Service & Repair Technical Managers or Operations Managers. Service & Repair Technical Managers actually earn $13K less on average, however, and Operations Managers earn $7K less per year than Technical Service Department Managers do.

Technical Service Department Manager Job Listings

Popular Skills for Technical Service Department Manager


Technical Service Department Managers report using a wide range of professional skills. Most notably, facility with Operations Management and Technical Writing are correlated to pay that is significantly above average, leading to increases of 42 percent and 5 percent, respectively. Skills that pay less than market rate include Customer Service, Electronic Troubleshooting, and Technical Analysis. Most people experienced in Technical Analysis also know Electronic Troubleshooting.

Pay by Experience Level for Technical Service Department Manager

Pay by Experience for a Technical Service Department Manager has a positive trend. An entry-level Technical Service Department Manager with less than 5 years of experience can expect to earn an average total compensation of $50,000 based on 88 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Service Department Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $60,000 based on 103 salaries. An experienced Technical Service Department Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $67,000 based on 145 salaries. A Technical Service Department Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $81,000 based on 148 salaries.

Pay Difference by Location

National Average: $66,162

Larger city markers indicate a job is popular in that location.

Chicago offers some of the highest pay in the country for Technical Service Department Managers, 69 percent above the national average. Technical Service Department Managers can also look forward to large paychecks in cities like New York (+66 percent), Denver (+32 percent), Atlanta (+26 percent), and San Diego (+25 percent). Place of residence plays a huge part in a Technical Service Department Manager's salary, with Milwaukee Technical Service Department Managers earning salaries that are 28 percent less than the national average. Below-median salaries also turn up in Pittsburgh and Charlotte (15 percent lower and 14 percent lower, respectively).

Related Job Salaries

Key Stats for Technical Service Department Manager

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 70 votes.
Less than 1 year
1%
1-4 years
16%
5-9 years
19%
10-19 years
30%
20 years or more
35%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Service Department Manager Salaries

▲22%

▲1%

National Average
$66,000

▼10%

▼25%

Skills That Affect Technical Service Department Manager Salaries

Operations Management
▲42%


National Average
$66,000



Customer Relationship Management (CRM)
▼6%





Customer Service
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 70 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
19%
10-19 years
30%
20 years or more
35%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 68%
vision benefits
Vision: 53%
no benefits
None: 16%
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