Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.
Technical service department managers also must implement efficient strategies to maximize worker productivity. As part of their main responsibilities, they strive to reduce downtime of company equipment and provide superior service to other departments within the organization. They are also in charge of developing maintenance initiatives, as well as ongoing worker training. They follow strict regulations to comply with industry standards while maintaining privacy. Technical service department managers select and supervise project managers, and they must develop excellent relationships with vendors to ensure long-term business affiliation.
Technical service department managers' work typically is performed in an office environment with a personal computer that has access to a variety of software tools and Internet applications. They report directly to the technical services director in their department. Their schedule can vary depending on company needs.
A bachelor's degree is needed for this position, in addition to proven management experience and technical certifications. In addition to those occupational qualifications, they should have advanced interpersonal skills and excellent communication skills.
Technical Service Department Manager Tasks
- Design, implement, and continue to enhance standard operating procedures.
- Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
- Recruit, train, evaluate, and manage technician teams.
- Maintain the annual budget for the technical services department and report on financial performance.