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Technical Service Department Manager Salary (United States)

Technical Service Department Managers who are practiced in their profession and carry more than 10 years of experience make up about two in three of Technical Service Department Managers. Pay fluctuates from $38K to $102K per year, but expected earnings average $63K annually. Bonuses, profit sharing, and commission all factor into final incomes for Technical Service Department Managers. Ranging between $38K near the bottom and $102K near the top, total earnings can include up to $15K from bonuses and up to $12K from profit sharing, with a high-performing minority reaping commissions of $27K. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Medical benefits are awarded to a solid majority, and a majority earn dental coverage. Job satisfaction is high and work is enjoyable for most Technical Service Department Managers. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Technical Service Department Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$41,027 - $99,324
(Median)
41K
50K
63K
79K
99K
MEDIAN: $63,016
10%
25%
50%
75%
90%
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Technical Service Department Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.84 - $31.79
(Median)
13
19
25
32
MEDIAN: $19.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,027 - $99,324  
   
Bonus
$0.00 - $14,659  
Profit Sharing
$292.33 - $12,164  
Commission
$1,208 - $26,794  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,665 - $101,892  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 873
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$12.84 - $31.79  
   
Overtime
$19.35 - $50.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,659  
   
Commission
$1,208 - $26,794  
Profit Sharing
$292.33 - $12,164  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,665 - $101,892  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 196
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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.
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Technical Service Department Manager Tasks
  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager

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Technical Service Department Managers' salaries tends to stay somewhat level when they assume higher-end positions like HVAC Service Manager. HVAC Service Managers get paid about the same as Technical Service Department Managers. Many Technical Service Department Managers advance into roles as Service & Repair Technical Managers or Operations Managers, but the median salaries are $9K lower and $3K lower, respectively.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager

Technical Service Department Managers report using a pretty varied skill set on the job. Most notably, skills in Project Management, People Management, Technical Analysis, and Technical Services are correlated to pay that is above average, with boosts of 10 percent, 6 percent, 6 percent, and 6 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Relations. The majority of those who know Electronic Troubleshooting also know Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $49K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $58K. After working for 10 to 20 years, Technical Service Department Managers make a median salary of $63K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Technical Service Department Manager with more than 20 years of experience can earn $70K on average. This workforce includes a range of age distribution and is widely spread out: of those who responded, 33 percent have between one and nine years of experience; 34 percent have 10-20 years, and the remaining 33 percent report more than a couple decades of experience.

Pay Difference By Location

Atlanta
up arrow 30%
Boston
up arrow 30%
New York
up arrow 29%
San Diego
up arrow 15%
Indianapolis
up arrow 14%
Seattle
up arrow 12%
Portland
up arrow 6%
Houston
up arrow 3%
National Average
$62,000
St. Louis
up arrow 3%
Milwaukee
up arrow 6%
Chicago
up arrow 8%
Raleigh
up arrow 8%
Pittsburgh
up arrow 9%
Larger circles over a city indicate a job is popular in that location.
Surpassing the national average by 30 percent, Technical Service Department Managers in Boston receive some of the highest pay in the country. Other urban areas shelling out big bucks include Atlanta, New York, San Diego, and Indianapolis, where Technical Service Department Managers typically earn around 30 percent, 29 percent, 15 percent, and 14 percent more than usual. Pittsburgh ranks last in the field for pay, reporting salaries 9 percent below the national average. Two other places where employers salaries are below the median are Raleigh and Chicago (8 percent lower).

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Experience Affects Technical Service Department Manager Salaries

National Average
$62,000

Skills That Affect Technical Service Department Manager Salaries

Technical Writing
up arrow 4%
Electronic Troubleshooting
0%
National Average
$62,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 249 votes.

Gender

Female
9%
female alumni
 
Male
91%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
13%
5-9 years
20%
10-19 years
34%
20 years or more
33%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 62%
vision benefits Vision: 44% employee benefits None: 17%