Technical Service Department Manager Salary

With between two-thirds and three-fourths of Technical Service Department Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $39K to $105K per year and averages out to $65K per year. Total cash compensation to Technical Service Department Managers ranges from $39K on the lower end to $105K on the higher end; the final number includes potential for approximately $15K each from bonuses and profit sharing in exceptional cases. Location and career length each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and the larger part collect dental insurance. Most Technical Service Department Managers report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$42,971 - $102,382
(Median)
$43K
$65K
$100K
MEDIAN: $64,964
10%
50%
90%

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$13.10 - $31.37
(Median)
$13
$19
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$42,971 - $102,382  
   
Bonus
$0.00 - $14,825  
Profit Sharing
$0.00 - $15,205  
Commission
$0.00 - $25,760  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,580 - $105,010  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 817
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.10 - $31.37  
   
Overtime
$20.31 - $43.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,825  
   
Commission
$0.00 - $25,760  
Profit Sharing
$0.00 - $15,205  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,580 - $105,010  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 183
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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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At the upper end, Technical Service Department Managers who move into a Technical Project Manager role can end up with a hefty increase in pay. The average income for Technical Project Managers is a much higher $88K per year. Becoming a Service & Repair Technical Manager or a HVAC Service Manager is a common transition from a Technical Service Department Manager role.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Technical Service Department Managers report using a diverse set of skills on the job. Most notably, skills in Operations Management, Project Management, People Management, and Technical Writing are correlated to pay that is above average, with boosts between 4 percent and 12 percent. Skills that pay less than market rate include Customer Relations, Customer Relationship Management, and Electronic Troubleshooting. For most people, competency in Electronic Troubleshooting indicates knowledge of Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Technical Service Department Managers, extensive experience does not lead to significantly more money. Those in the early stages of their career can expect to make around $50K; however, individuals with five to 10 years of experience bring in $59K on average — a distinctly larger sum. Technical Service Department Managers claiming one to two decades of experience make an estimated median of $65K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $72K.

Pay Difference by Location

National Average: $63,538

Larger city markers indicate a job is popular in that location.

With a pay rate for Technical Service Department Managers that is 37 percent greater than the national average, Denver offers a comfortable salary for those in this profession. Technical Service Department Managers will also find cushy salaries in San Diego (+30 percent), Chicago (+30 percent), Atlanta (+28 percent), and New York (+28 percent). One of the biggest compensable factors for Technical Service Department Managers is geography, with workers in Milwaukee earning a whopping 25 percent below the national average. Employers in Pittsburgh and St. Louis also lean toward paying below-median salaries (12 percent lower and 5 percent lower, respectively).

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Experience Affects Technical Service Department Manager Salaries



National Average
$64,000



Skills That Affect Technical Service Department Manager Salaries

Operations Management
up arrow 12%


People Management
up arrow 4%

Technical Writing
up arrow 3%

Technical Services
up arrow 2%

Technical Analysis
up arrow 1%

National Average
$64,000


Customer Relationship Management (CRM)
up arrow 6%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 188 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
18%
10-19 years
33%
20 years or more
36%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 63%
medical benefits
Vision: 46%
dental benefits
None: 17%
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