Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.
Technical Service Department Manager Tasks
Design, implement, and continue to enhance standard operating procedures.
Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
Recruit, train, evaluate, and manage technician teams.
Maintain the annual budget for the technical services department and report on financial performance.