Technical Service Department Manager Salary

Technical Service Department Managers who are practiced in their profession and carry more than 10 years of experience make up nearly two-thirds of Technical Service Department Managers. Pay fluctuates from $37K to $110K per year, but expected earnings average $67K per year. Total cash compensation to Technical Service Department Managers bottoms out near $37K and approaches $110K on the high end; the biggest paychecks include approximately $19K from bonuses and almost $6K from profit sharing. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Most Technical Service Department Managers report high levels of job satisfaction. A fair number enjoy medical while the larger part get dental coverage. Vision coverage is also available to approximately one-half. The vast majority (86 percent) of Technical Service Department Managers who answered the questionnaire are male. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$43,269 - $110,830
$43K
$67K
$110K
MEDIAN: $67,402
10%
50%
90%

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$13.57 - $29.09
$14
$18
$29
MEDIAN: $17.55
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,269 - $110,830  
   
Bonus
$0.00 - $19,360  
Profit Sharing
$0.00 - $6,123  
Commission
$-0.50 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,743 - $109,963  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 314
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.57 - $29.09  
   
Overtime
$20.86 - $41.03  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $19,360  
   
Commission
$-0.50 - $11,920  
Profit Sharing
$0.00 - $6,123  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,743 - $109,963  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 72

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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.
  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.

Common Career Paths for Technical Service Department Manager


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For Technical Service Department Managers, progressing to a Technical Project Manager role may result in a significant raise. On average, a Technical Project Manager can earn $89K annually. Many Technical Service Department Managers go on to become Service & Repair Technical Managers or Operations Managers despite the fact that median compensation in those roles is reportedly $10K lower and $4K lower, respectively.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Technical Service Department Managers report using a pretty varied skill set on the job. Most notably, facility with Operations Management, Technical Writing, and People Management are correlated to pay that is significantly above average, leading to increases of 48 percent, 9 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service, Electronic Troubleshooting, and Technical Analysis. The majority of those who know Technical Analysis also know Electronic Troubleshooting.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. People who have worked for fewer than five years bring home $50K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $60K. People with 10 to 20 years of experience make an average of about $67K in this role. Seasoned veterans with 20 years under their belts enjoy a median income of $81K.

Pay Difference by Location

National Average: $63,538

Larger city markers indicate a job is popular in that location.

For Technical Service Department Managers, Chicago provides a pay rate that is 76 percent greater than the national average. Technical Service Department Managers will also find cushy salaries in New York (+73 percent), Denver (+37 percent), Atlanta (+32 percent), and San Diego (+30 percent). Location is a huge contributor to overall pay, with Technical Service Department Managers in Milwaukee earning a whopping 25 percent below the national average. A couple other locations with smaller-than-average paychecks include Pittsburgh (12 percent lower) and Charlotte (11 percent lower).

Related Job Salaries

Key Stats for Technical Service Department Manager

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.
1-4 years
15%
5-9 years
19%
10-19 years
28%
20 years or more
38%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Service Department Manager Salaries

▲27%

▲5%

National Average
$64,000

▼6%

▼22%

Skills That Affect Technical Service Department Manager Salaries

Operations Management
▲48%




National Average
$64,000

Customer Relationship Management (CRM)
▼2%





Customer Service
▼13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 59 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
15%
5-9 years
19%
10-19 years
28%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 64%
vision benefits
Vision: 50%
dental benefits
None: 17%
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