Nearly two in three of Technical Service Department Managers in the United States have been in the field for more than 10 years. Pay can fall anywhere from $38K to $109K per year, but median earnings come to around $67K per year. In the world of Technical Service Department Managers, overall cash earnings stretch from $38K near the bottom to $109K near the top; these packages encompass bonuses that run close to $15K and profit sharing that can (albeit rarely) exceed $7K, along with commissions approaching $12K. Location and career duration each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. A fair number report receiving medical coverage from their employers and the larger part collect dental insurance. The vast majority (87 percent) of Technical Service Department Managers who answered the questionnaire are male. The numbers in this rundown were provided by PayScale's salary survey participants.

$43,225 - $109,247
$43K
$67K
$110K
MEDIAN: $67,108
10%
50%
90%

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$13.61 - $27.17
$14
$18
$27
MEDIAN: $17.66
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,225 - $109,247  
   
Bonus
$251.68 - $15,184  
Profit Sharing
$0.00 - $7,190  
Commission
$-0.50 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,651 - $108,566  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 352
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.61 - $27.17  
   
Overtime
$21.06 - $41.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$251.68 - $15,184  
   
Commission
$-0.50 - $11,745  
Profit Sharing
$0.00 - $7,190  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,651 - $108,566  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 74

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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.
  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.

Common Career Paths for Technical Service Department Manager


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As Technical Service Department Managers transition into upper-level roles such as Technical Project Manager, they may see a strong upturn in salary. Technical Project Managers earn $89K on average per year. A lot of Technical Service Department Managers advance their careers by becoming Service & Repair Technical Managers and Operations Managers. However, those positions offer $10K less and $4K less per year on average.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Technical Service Department Managers seem to require a number of specific skills. Most notably, skills in Operations Management, Technical Writing, People Management, and Project Management are correlated to pay that is above average, with boosts between 4 percent and 19 percent. Skills that pay less than market rate include Customer Service, Electronic Troubleshooting, and Customer Relations. The majority of those who know Technical Analysis also know Electronic Troubleshooting.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Although individuals who have less than five years' experience earn $50K on average, people with five to 10 years benefit from a notably larger average of $60K. For Technical Service Department Managers, 10 to 20 years of experience on the job amounts to an average salary of $66K. Old hands who claim more than two decades on the job enjoy average earnings of $79K.

Pay Difference by Location

National Average: $63,476

Larger city markers indicate a job is popular in that location.

For Technical Service Department Managers, New York provides a pay rate that is 74 percent greater than the national average. Technical Service Department Managers will also find cushy salaries in Chicago (+73 percent), Denver (+37 percent), San Diego (+30 percent), and Boston (+26 percent). Place of residence plays a huge part in a Technical Service Department Manager's salary, with Milwaukee Technical Service Department Managers earning salaries that are 25 percent less than the national average. Employers in Pittsburgh and Charlotte also lean toward paying below-median salaries (12 percent lower and 11 percent lower, respectively).

Related Job Salaries

Key Stats for Technical Service Department Manager

Gender

Female
13 %
Male
87 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.
038
1-4 years
14%
5-9 years
19%
10-19 years
28%
20 years or more
38%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Service Department Manager Salaries



National Average
$63,000



Skills That Affect Technical Service Department Manager Salaries

Operations Management
up arrow 19%




National Average
$63,000

Customer Relationship Management (CRM)
up arrow 2%





Customer Service
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

1-4 years
14%
5-9 years
19%
10-19 years
28%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 64%
vision benefits
Vision: 51%
dental benefits
None: 17%
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