Technical Service Department Manager Salary

Technical Service Department Managers in the United States tend to have a good amount of experience under their belt — a little under three-quarters have more than 10 years in the field. While pay runs from $39K to $105K per year, median earnings come to $65K annually. With some bonuses and profit sharing proceeds approaching $15K each, total incomes of Technical Service Department Managers generally range from $39K to $105K depending on individual performance. Residence is the biggest factor affecting pay for this group, followed by career length. Most enjoy medical while the larger part get dental coverage. Vision coverage is also available to slightly less than one-half. Job satisfaction is high and work is enjoyable for most Technical Service Department Managers. This report is based on responses to the PayScale salary survey.

$42,971 - $102,382
(Median)
$43K
$65K
$100K
MEDIAN: $64,964
10%
50%
90%

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$13.10 - $31.37
(Median)
$13
$19
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$42,971 - $102,382  
   
Bonus
$0.00 - $14,825  
Profit Sharing
$0.00 - $15,205  
Commission
$0.00 - $25,760  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,580 - $105,010  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 817
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.10 - $31.37  
   
Overtime
$20.31 - $43.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,825  
   
Commission
$0.00 - $25,760  
Profit Sharing
$0.00 - $15,205  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,580 - $105,010  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 183
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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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For Technical Service Department Managers, progressing to a Technical Project Manager role may result in a significant raise. On average, a Technical Project Manager can earn $88K annually. It is not unusual for a Technical Service Department Manager to become a Service & Repair Technical Manager or a HVAC Service Manager.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Operations Management, Project Management, People Management, and Technical Writing are correlated to pay that is above average, with boosts between 4 percent and 12 percent. At the other end of the pay range are skills like Customer Relations, Customer Relationship Management, and Electronic Troubleshooting. Those familiar with Electronic Troubleshooting also tend to know Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries for the relatively untried average out to around $50K, but survey participants with five to 10 years of experience earn a significantly higher median of $59K. The average pay reported by folks with 10 to 20 years of experience is around $65K. People who have worked for more than 20 years report a median income of $72K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $63,538

Larger city markers indicate a job is popular in that location.

For Technical Service Department Managers, busy Denver offers a higher-than-average pay rate, 37 percent above the national average. Technical Service Department Managers can also look forward to large paychecks in cities like San Diego (+30 percent), Chicago (+30 percent), Atlanta (+28 percent), and New York (+28 percent). Location is a huge contributor to overall pay, with Technical Service Department Managers in Milwaukee earning a whopping 25 percent below the national average. Not at the bottom but still paying below the median are employers in Pittsburgh and St. Louis (12 percent lower and 5 percent lower, respectively).

Related Job Salaries

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Experience Affects Technical Service Department Manager Salaries



National Average
$64,000



Skills That Affect Technical Service Department Manager Salaries

Operations Management
up arrow 12%


People Management
up arrow 4%

Technical Writing
up arrow 3%

Technical Services
up arrow 2%

Technical Analysis
up arrow 1%

National Average
$64,000


Customer Relationship Management (CRM)
up arrow 6%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 188 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
18%
10-19 years
33%
20 years or more
36%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 63%
medical benefits
Vision: 46%
dental benefits
None: 17%
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