Technical Service Department Manager Salary

With approximately two-thirds of Technical Service Department Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Technical Service Department Managers is $64K annually and can range from $39K on the lower end to $103K per year near the higher end. Total cash compensation for Technical Service Department Managers runs from around $39K to approximately $103K, including potential for up to $15K each from bonuses and profit sharing, with a few receiving commissions as high as $28K. Residence is the biggest factor affecting pay for this group, followed by years of experience. Work is enjoyable for Technical Service Department Managers, who typically claim high levels of job satisfaction. Medical benefits are awarded to most, and the greater part earn dental coverage. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$41,980 - $100,371

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$13.04 - $31.37

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$41,980 - $100,371  
   
Bonus
$0.00 - $15,075  
Profit Sharing
$0.27 - $15,000  
Commission
$0.00 - $28,383  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,623 - $102,647  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 849
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.04 - $31.37  
   
Overtime
$19.85 - $44.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,075  
   
Commission
$0.00 - $28,383  
Profit Sharing
$0.27 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,623 - $102,647  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 183
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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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Technical Service Department Managers who transition into a Technical Project Manager role may receive large pay increases as the latter position pays an average $88K per year. Becoming a Service & Repair Technical Manager or a HVAC Service Manager is a common transition from a Technical Service Department Manager role.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Technical Service Department Managers seem to require a number of specific skills. Most notably, skills in Project Management, People Management, Technical Analysis, and Technical Writing are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Relations and Electronic Troubleshooting. Most people who know Electronic Troubleshooting also know Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Service Department Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Those in the early stages of their career can expect to make around $50K; however, individuals with five to 10 years of experience bring in $59K on average — a distinctly larger sum. The average pay reported by folks with 10 to 20 years of experience is around $65K. Veterans who have acquired more than 20 years report a median income of $72K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location


For Technical Service Department Managers, working in the bustling city of Denver has its advantages, including an above-average pay rate. Technical Service Department Managers can also look forward to large paychecks in cities like New York (+31 percent), San Diego (+31 percent), Boston (+27 percent), and Los Angeles (+19 percent). Those in the field find the lowest salaries in Pittsburgh, 11 percent below the national average. Not at the bottom but still paying below the median are employers in Milwaukee and St. Louis (8 percent lower and 5 percent lower, respectively).

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Experience Affects Technical Service Department Manager Salaries



National Average
$63,000



Skills That Affect Technical Service Department Manager Salaries


People Management
up arrow 4%

Technical Analysis
up arrow 3%

Technical Services
up arrow 2%

Technical Writing
up arrow 2%

National Average
$63,000

Electronic Troubleshooting
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 210 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
19%
10-19 years
33%
20 years or more
35%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 62%
vision benefits Vision: 47% employee benefits None: 18%
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