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Technical Service Department Manager Salary

About two in three of Technical Service Department Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $38K to $101K per year, and the average comes out to $64K annually. Total cash earnings of Technical Service Department Managers range from $38K on the low end to $101K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $15K and $16K, respectively. Geographic location is the biggest factor affecting pay for this group, followed by tenure. For the most part, Technical Service Department Managers enjoy their work and report high levels of job satisfaction. Most enjoy medical while more than half get dental coverage. Vision coverage is also available to just under a half. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$41,957 - $98,676
(Median)
$42K
$64K
$99K
MEDIAN: $63,869
10%
50%
90%

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$12.98 - $31.77
(Median)
$13
$20
$32
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,957 - $98,676  
   
Bonus
$0.00 - $14,847  
Profit Sharing
$0.35 - $16,389  
Commission
$0.00 - $27,404  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,319 - $100,867  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 835
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$12.98 - $31.77  
   
Overtime
$19.77 - $44.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,847  
   
Commission
$0.00 - $27,404  
Profit Sharing
$0.35 - $16,389  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,319 - $100,867  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 196

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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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At the upper end, Technical Service Department Managers who move into a Technical Project Manager role can end up with a hefty increase in pay. The average income for Technical Project Managers is a much higher $88K per year. The most common career progression for Technical Service Department Managers leads to becoming a Service & Repair Technical Manager, where pay is typically $53K. However, many Technical Service Department Managers also opt to become HVAC Service Managers, a position that pays $64K on average.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Survey results imply that Technical Service Department Managers put a diverse skill set to use. Most notably, skills in Project Management, People Management, Technical Analysis, and Technical Writing are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Skills that pay less than market rate include Customer Relations and Electronic Troubleshooting. Those proficient in Electronic Troubleshooting are, more often than not, also skilled in Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Service Department Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average worker who claims fewer than five years of experience earns around $50K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $59K. On average, Technical Service Department Managers make $64K following one to two decades on the job. After two decades in the workforce, the average Technical Service Department Manager generally earns more than ever; median pay for this group is estimated at $71K.

Pay Difference by Location


For those looking to make money, Technical Service Department Managers in Boston enjoy an exceptional pay rate, 27 percent above the national average. Technical Service Department Managers can also look forward to large paychecks in cities like San Diego (+27 percent), Los Angeles (+20 percent), Atlanta (+15 percent), and New York (+12 percent). Falling short of the national average by 11 percent, the area with the worst salaries is Pittsburgh. Not at the bottom but still paying below the median are employers in Raleigh and Milwaukee (11 percent lower and 7 percent lower, respectively).

Related Job Salaries

United States (change)

Experience Affects Technical Service Department Manager Salaries



National Average
$63,000



Skills That Affect Technical Service Department Manager Salaries



Technical Analysis
up arrow 4%

Technical Writing
up arrow 4%

Technical Services
up arrow 3%

National Average
$63,000

Electronic Troubleshooting
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 215 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
0%
1-4 years
13%
5-9 years
19%
10-19 years
35%
20 years or more
33%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 62%
vision benefits Vision: 46% employee benefits None: 18%
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