Technical Service Department Manager Salary

Technical Service Department Managers who are practiced in their profession and carry more than 10 years of experience make up two in three of Technical Service Department Managers. Pay fluctuates from $39K to $103K per year, but expected earnings average $64K annually. Total cash compensation to Technical Service Department Managers varies from $39K to $103K; higher pay grades include potential for bonuses and profit sharing as high as $15K each. Geography is the biggest factor affecting pay for this group, followed by tenure. Most report receiving medical coverage from their employers and a majority collect dental insurance. Most Technical Service Department Managers report high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.

$41,939 - $100,294
(Median)
$42K
$64K
$100K
MEDIAN: $64,187
10%
50%
90%

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$12.86 - $31.43
(Median)
$13
$20
$31
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,939 - $100,294  
   
Bonus
$0.00 - $15,101  
Profit Sharing
$0.43 - $15,050  
Commission
$0.00 - $28,188  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,564 - $102,861  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 843
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$12.86 - $31.43  
   
Overtime
$19.70 - $44.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $15,101  
   
Commission
$0.00 - $28,188  
Profit Sharing
$0.43 - $15,050  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,564 - $102,861  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 182
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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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Technical Service Department Managers who transition into a Technical Project Manager role may receive large pay increases as the latter position pays an average $88K per year. It is not uncommon for a Technical Service Department Manager to continue on to become a Service & Repair Technical Manager or a HVAC Service Manager.

Technical Service Department Manager Job Listings

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Popular Skills for Technical Service Department Manager


Technical Service Department Managers report using a pretty varied skill set on the job. Most notably, skills in Project Management, People Management, Technical Writing, and Technical Analysis are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Relations and Electronic Troubleshooting. Those familiar with Electronic Troubleshooting also tend to know Technical Analysis.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Service Department Managers with a lot of experience do not necessarily enjoy more money. Respondents with less than five years' experience take home $50K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $59K. Technical Service Department Managers bring in $64K after working for 10 to 20 years. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $72K.

Pay Difference by Location


For Technical Service Department Managers, San Diego provides a pay rate that is 31 percent greater than the national average. Technical Service Department Managers can also look forward to large paychecks in cities like Denver (+30 percent), New York (+28 percent), Boston (+27 percent), and Los Angeles (+19 percent). With compensation 11 percent below the national average, Pittsburgh is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers offer below-median salaries are Milwaukee (8 percent less) and St. Louis (5 percent less).

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Experience Affects Technical Service Department Manager Salaries



National Average
$63,000



Skills That Affect Technical Service Department Manager Salaries



Technical Analysis
up arrow 3%

Technical Writing
up arrow 3%

Technical Services
up arrow 2%

National Average
$63,000

Electronic Troubleshooting
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 210 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
0%
1-4 years
12%
5-9 years
19%
10-19 years
34%
20 years or more
35%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 62%
vision benefits Vision: 46% employee benefits None: 18%
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