Nearly two-thirds of Technical Service Department Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $37K to $106K per year, and the average comes out to $68K per year. Cash earnings for Technical Service Department Managers — including $18K in bonuses and $8K in profit sharing proceeds near the top of the pay scale — generally stretch from $37K to $106K depending on individual performance. Geography and tenure each impact pay for this group, with the former having the largest influence. Men make up the vast majority of Technical Service Department Managers (88 percent) who took the survey. Work is enjoyable for Technical Service Department Managers, who typically claim high levels of job satisfaction. A fair number enjoy medical while the greater part get dental coverage. Vision coverage is also available to close to one-half. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$43,428 - $107,326
(Median)
$43K
$68K
$110K
MEDIAN: $67,691
10%
50%
90%

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$13.33 - $26.82
(Median)
$13
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,428 - $107,326  
   
Bonus
$96.96 - $17,682  
Profit Sharing
$0.00 - $7,728  
Commission
$-0.50 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,086 - $106,486  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 360
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.33 - $26.82  
   
Overtime
$20.86 - $42.12  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$96.96 - $17,682  
   
Commission
$-0.50 - $14,795  
Profit Sharing
$0.00 - $7,728  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,086 - $106,486  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 81
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Job Description for Technical Service Department Manager

Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.

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Technical Service Department Manager Tasks

  • Design, implement, and continue to enhance standard operating procedures.
  • Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
  • Recruit, train, evaluate, and manage technician teams.
  • Maintain the annual budget for the technical services department and report on financial performance.

Common Career Paths for Technical Service Department Manager


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Technical Service Department Managers who transition into a Technical Project Manager role may receive large pay increases as the latter position pays an average $89K per year. Technical Service Department Managers most frequently become Service & Repair Technical Managers and Operations Managers even though median compensation is $10K lower and $5K lower, respectively.

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Popular Skills for Technical Service Department Manager


Technical Service Department Managers report using a pretty varied skill set on the job. Most notably, facility with Operations Management, Technical Writing, and People Management are correlated to pay that is significantly above average, leading to increases of 26 percent, 9 percent, and 5 percent, respectively. At the other end of the pay range are skills like Customer Service, Electronic Troubleshooting, and Customer Relations. Most people experienced in Technical Analysis also know Electronic Troubleshooting.

Pay by Experience Level for Technical Service Department Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Relatively untried employees who have less than five years' experience make $50K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $61K. Technical Service Department Managers see a median salary of $66K after reaching one to two decades on the job. Seasoned veterans with 20 years under their belts enjoy a median income of $78K.

Pay Difference by Location

National Average: $63,627

Larger city markers indicate a job is popular in that location.

Chicago offers some of the highest pay in the country for Technical Service Department Managers, 41 percent above the national average. Technical Service Department Managers will also find cushy salaries in Denver (+37 percent), San Diego (+30 percent), New York (+27 percent), and Boston (+26 percent). Technical Service Department Managers' salaries are heavily influenced by location — Technical Service Department Managers in Milwaukee bring in salaries that are 25 percent lower than the national average. Two other places where employers offer below-median salaries are Pittsburgh (12 percent less) and St. Louis (6 percent less).

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Experience Affects Technical Service Department Manager Salaries



National Average
$64,000



Skills That Affect Technical Service Department Manager Salaries

Operations Management
up arrow 26%



Project Management
up arrow 3%

National Average
$64,000

Technical Analysis
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Technical Services
up arrow 4%



Customer Service
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

1-4 years
13%
5-9 years
19%
10-19 years
30%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 65%
medical benefits
Vision: 51%
dental benefits
None: 17%
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