Technical Service Department Manager Salary
Nearly two-thirds of Technical Service Department Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $37K to $106K per year, and the average comes out to $68K per year. Cash earnings for Technical Service Department Managers — including $18K in bonuses and $8K in profit sharing proceeds near the top of the pay scale — generally stretch from $37K to $106K depending on individual performance. Geography and tenure each impact pay for this group, with the former having the largest influence. Men make up the vast majority of Technical Service Department Managers (88 percent) who took the survey. Work is enjoyable for Technical Service Department Managers, who typically claim high levels of job satisfaction. A fair number enjoy medical while the greater part get dental coverage. Vision coverage is also available to close to one-half. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Job Description for Technical Service Department Manager
Technical service department managers are in charge providing effective solutions to technical problems, while maintaining excellent customer satisfaction. They are responsible for creating and reaching specific organizational goals. Additionally, they deal with customers on a daily basis to develop and increase brand loyalty. These managers ensure compliance with company policies and serve as a motivational example for other professionals. Among their main duties, technical service department managers create budgets and allocate resources according to department priorities. They frequently supervise other technicians to measure their performance.Read More...
Technical service department managers also must implement efficient strategies to maximize worker productivity. As part of their main responsibilities, they strive to reduce downtime of company equipment and provide superior service to other departments within the organization. They are also in charge of developing maintenance initiatives, as well as ongoing worker training. They follow strict regulations to comply with industry standards while maintaining privacy. Technical service department managers select and supervise project managers, and they must develop excellent relationships with vendors to ensure long-term business affiliation.
Technical service department managers' work typically is performed in an office environment with a personal computer that has access to a variety of software tools and Internet applications. They report directly to the technical services director in their department. Their schedule can vary depending on company needs.
A bachelor's degree is needed for this position, in addition to proven management experience and technical certifications. In addition to those occupational qualifications, they should have advanced interpersonal skills and excellent communication skills.
Technical Service Department Manager Tasks
- Design, implement, and continue to enhance standard operating procedures.
- Lead key projects to optimize service performance, and communicate between departments to resolve technical and non-technical issues.
- Recruit, train, evaluate, and manage technician teams.
- Maintain the annual budget for the technical services department and report on financial performance.
Common Career Paths for Technical Service Department Manager
Technical Service Department Managers who transition into a Technical Project Manager role may receive large pay increases as the latter position pays an average $89K per year. Technical Service Department Managers most frequently become Service & Repair Technical Managers and Operations Managers even though median compensation is $10K lower and $5K lower, respectively.
Technical Service Department Manager Job Listings
Search for more jobs:
Popular Skills for Technical Service Department Manager
Technical Service Department Managers report using a pretty varied skill set on the job. Most notably, facility with Operations Management, Technical Writing, and People Management are correlated to pay that is significantly above average, leading to increases of 26 percent, 9 percent, and 5 percent, respectively. At the other end of the pay range are skills like Customer Service, Electronic Troubleshooting, and Customer Relations. Most people experienced in Technical Analysis also know Electronic Troubleshooting.
Pay by Experience Level for Technical Service Department Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Relatively untried employees who have less than five years' experience make $50K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $61K. Technical Service Department Managers see a median salary of $66K after reaching one to two decades on the job. Seasoned veterans with 20 years under their belts enjoy a median income of $78K.
Pay Difference by Location
Chicago offers some of the highest pay in the country for Technical Service Department Managers, 41 percent above the national average. Technical Service Department Managers will also find cushy salaries in Denver (+37 percent), San Diego (+30 percent), New York (+27 percent), and Boston (+26 percent). Technical Service Department Managers' salaries are heavily influenced by location — Technical Service Department Managers in Milwaukee bring in salaries that are 25 percent lower than the national average. Two other places where employers offer below-median salaries are Pittsburgh (12 percent less) and St. Louis (6 percent less).