Technical Services Representative Salary
Median pay for Technical Services Representatives in the United States comes out to approximately $58K per year, but employers in Madison pay the most, the average compensation in that city is around $65K. Technical Services Representatives will also find cushy salaries in Houston (+10 percent). The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Job Description for Technical Services Representative
Technical services representatives serve as pipelines of support for customers, distributors, and vendors for a particular company. A high-level of professional communication is needed, as these representatives coordinate with vested parties via e-mail, phone, and on-site visits, and expedient solutions are of great importance. Primarily, technical services representatives provide technical support, system coordination, and product troubleshooting to their general client-base.Read More...
Technical services representatives may be responsible for training groups, including customers, in the use of particular products to reduce the need for technical support and troubleshooting. They often serve as direct support for sales staff, as they assist with customer needs after sales have been completed. Depending on the company's structure, those in this position may report to a sales manager or fall under supervisors in information- or technology-related operations.
No specific education is needed for this job, but most have earned at least an Associate's degree. Work experience, especially in customer and technical services, is regarded highly by most employers. Depending on the industry, a specialized degree or specific industry experience may be needed.
Technical services representatives usually work in an office environment, but may need to be accessible at all hours to respond to customer needs. They may also have to travel to client sites to provide training sessions or hands-on support. Those in this position be able to develop close working relationships with other staff members as well as those outside the company. Fast thinking is also a desired trait, as problems may need to be solved on-the-fly.
Technical Services Representative Tasks
- Build, program, and test machinery in the factory.
- Train machine operators, maintenance personnel, and supervisors to properly operate, setup, and maintain equipment.
- Install, set up, troubleshoot, and repair machinery at customer locations.
Common Career Paths for Technical Services Representative
Technical Services Representative Job Listings
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Popular Skills for Technical Services Representative
Survey takers who work as Technical Services Representatives typically report just a few professional skills. Most notably, skills in Windows NT / 2000 / XP Networking, Customer Service, Microsoft Office, and Windows Operating System General Use are correlated to pay that is above average. Those listing Troubleshooting as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. Most people familiar with Customer Service also know Windows Operating System General Use.
Pay by Experience Level for Technical Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average beginner in this position makes around $50K, but folks who have been around for five to 10 years see a markedly higher median salary of $59K. Technical Services Representatives bring in $56K after working for 10 to 20 years. Old hands who claim more than two decades on the job enjoy average earnings of $57K.