Technical Services Representative Salary
The median salary for Technical Services Representatives in the United States is approximately $59K per year, but employers pay the most in Madison, offering around $68K on average. Technical Services Representatives will also find cushy salaries in Houston (+9 percent). The data for this snapshot was collected from individuals who took PayScale's salary survey.
Job Description for Technical Services Representative
Technical services representatives serve as pipelines of support for customers, distributors, and vendors for a particular company. A high-level of professional communication is needed, as these representatives coordinate with vested parties via e-mail, phone, and on-site visits, and expedient solutions are of great importance. Primarily, technical services representatives provide technical support, system coordination, and product troubleshooting to their general client-base.Read More...
Technical services representatives may be responsible for training groups, including customers, in the use of particular products to reduce the need for technical support and troubleshooting. They often serve as direct support for sales staff, as they assist with customer needs after sales have been completed. Depending on the company's structure, those in this position may report to a sales manager or fall under supervisors in information- or technology-related operations.
No specific education is needed for this job, but most have earned at least an Associate's degree. Work experience, especially in customer and technical services, is regarded highly by most employers. Depending on the industry, a specialized degree or specific industry experience may be needed.
Technical services representatives usually work in an office environment, but may need to be accessible at all hours to respond to customer needs. They may also have to travel to client sites to provide training sessions or hands-on support. Those in this position be able to develop close working relationships with other staff members as well as those outside the company. Fast thinking is also a desired trait, as problems may need to be solved on-the-fly.
Technical Services Representative Tasks
- Install, set up, troubleshoot, and repair machinery at customer locations.
- Train machine operators, maintenance personnel, and supervisors to properly operate, setup, and maintain equipment.
- Build, program, and test machinery in the factory.
Common Career Paths for Technical Services Representative
Technical Services Representatives might see a strong upturn in salary after transitioning into upper-level roles such as Technical Services Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $77K per year.
Technical Services Representative Job Listings
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Popular Employer Salaries for Technical Services Representative
Popular Skills for Technical Services Representative
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Customer Service, Windows NT / 2000 / XP Networking, Microsoft Office, and Windows Operating System General Use are correlated to pay that is above average. Skills that seem to negatively impact pay include Troubleshooting, Windows Operating System General Use, and Microsoft Office. Those educated in Customer Service tend to be well versed in Windows Operating System General Use.
Pay by Experience Level for Technical Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries of relatively inexperienced workers fall in the neighborhood of $51K, but folks who have racked up five to 10 years see a notably higher median of $58K. Technical Services Representatives claiming one to two decades of experience make an estimated median of $55K. Survey participants who have worked for more than two decades report bringing in $56K on average.
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Key Stats for Technical Services Representative
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