Technical Services Representative Average Salary

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 31 Technical Services Representative votes.
national salary data
National Employer Data
Employer
National Salary Data 
$0$60K$120K
Technical Services Representative - Epic
10 salaries
$61,659 - $103,017  
  
Technical Services Representative - BASF Corporation
4 salaries
$57,427  
Technical Services Representative - Epic Systems, Corporation
4 salaries
$63,985  
Technical Services Representative - PPG Industries, Inc.
4 salaries
$58,500  
Technical Services Representative - Kohler, Co.
3 salaries
$50,919  
Country: United States | Currency: USD | Updated: 16 Feb 2017 | Individuals Reporting: 77

Technical Services Representative Job Listings

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Job Description for Technical Services Representative

Technical services representatives serve as pipelines of support for customers, distributors, and vendors for a particular company. A high-level of professional communication is needed, as these representatives coordinate with vested parties via e-mail, phone, and on-site visits, and expedient solutions are of great importance. Primarily, technical services representatives provide technical support, system coordination, and product troubleshooting to their general client-base.

Technical services representatives may be responsible for training groups, including customers, in the use of particular products to reduce the need for technical support and troubleshooting. They often serve as direct support for sales staff, as they assist with customer needs after sales have been completed. Depending on the company's structure, those in this position may report to a sales manager or fall under supervisors in information- or technology-related operations.

No specific education is needed for this job, but most have earned at least an Associate's degree. Work experience, especially in customer and technical services, is regarded highly by most employers. Depending on the industry, a specialized degree or specific industry experience may be needed.

Technical services representatives usually work in an office environment, but may need to be accessible at all hours to respond to customer needs. They may also have to travel to client sites to provide training sessions or hands-on support. Those in this position be able to develop close working relationships with other staff members as well as those outside the company. Fast thinking is also a desired trait, as problems may need to be solved on-the-fly.
Technical Services Representative Tasks
  • Install, set up, troubleshoot, and repair machinery at customer locations.
  • Train machine operators, maintenance personnel, and supervisors to properly operate, setup, and maintain equipment.
  • Build, program, and test machinery in the factory.

Key Stats

Gender

Female
21 %
Male
79 %
Salary
$30,913 - $64,423
Salary
$40,135 - $64,721

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.
Less than 1 year
10%
1-4 years
45%
5-9 years
14%
10-19 years
20%
20 years or more
11%
$61,659 - $76,302
$50,919

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