Technical Support Assistants in the United States take home approximately $15.71 per hour on average. Geographic location is the biggest factor affecting pay for this group, followed by career length. Women make up a slight majority of Technical Support Assistants (56 percent) survey respondents. Job satisfaction for Technical Support Assistants is high. A strong majority enjoy medical while a majority get dental coverage. Vision coverage is also available to the greater part. The information for this snapshot was generated by responses to the PayScale salary survey.
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$25,832 - $54,222
(Median)
$26K
$40K
$54K
MEDIAN: $39,864
10%
50%
90%

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$10.49 - $23.41
(Median)
$10
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$25,832 - $54,222  
   
Bonus
$0.00 - $9,000  
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,975 - $53,764  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 73
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.49 - $23.41  
   
Overtime
$16.61 - $33.70  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $9,000  
   
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,975 - $53,764  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 89
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants may experience a large salary bump if they progress into a role such as Technical Support Analyst. The latter position pays an average of $45K annually. As Technical Support Assistants progress in their field, many go on to become Administrative Assistants. In fact, this transition is more common than anything else, and median pay for the role is $31K. Another common career choice for Technical Support Assistants is to move into a Technical Support Specialist role — this promotion usually pays $42K.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Survey results suggest that Technical Support Assistants use a fairly large toolkit of professional skills. Most notably, skills in Microsoft Exchange, Network Management / Administration, Microsoft Access, and Windows NT / 2000 / XP Networking are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $36K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $42K. The average pay reported by folks with 10 to 20 years of experience is around $41K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Technical Support Assistants report making only $40K on average.

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Experience Affects Technical Support Assistant Salaries




National Average
$38,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 6%

Network Management / Administration
up arrow 2%

National Average
$38,000

Microsoft Access
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 2%

HTML
up arrow 3%




Customer Service
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
6%
1-4 years
54%
5-9 years
14%
10-19 years
17%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 62%
medical benefits
Vision: 63%
dental benefits
None: 19%
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