Technical Support Assistant Salary
Job Description for Technical Support Assistant
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.Read More...
A high school diploma or equivalent is typically the minimum educational requirement for this position; however, employers may give preference to candidates with relevant postsecondary education. Technical support assistants must have excellent communication skills, be able to work with others and independently, be well organized, be customer service-minded, and have the ability to remain professional in challenging customer service situations.Technical skills are important in this line of work, and technical support assistants must have knowledge of iOS, and Windows operating systems and at least two years of data processing experience. PC repair and computer operations training are often strongly desired.
Technical Support Assistant Tasks
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.
Common Career Paths for Technical Support Assistant
Technical Support Assistants may experience a large salary bump if they progress into a role such as Technical Support Analyst. The latter position pays an average of $45K annually. As Technical Support Assistants progress in their field, many go on to become Administrative Assistants. In fact, this transition is more common than anything else, and median pay for the role is $31K. Another common career choice for Technical Support Assistants is to move into a Technical Support Specialist role — this promotion usually pays $42K.
Technical Support Assistant Job Listings
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Popular Skills for Technical Support Assistant
Survey results suggest that Technical Support Assistants use a fairly large toolkit of professional skills. Most notably, skills in Microsoft Exchange, Network Management / Administration, Microsoft Access, and Windows NT / 2000 / XP Networking are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use and Microsoft Access.
Pay by Experience Level for Technical Support Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience make $36K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $42K. The average pay reported by folks with 10 to 20 years of experience is around $41K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Technical Support Assistants report making only $40K on average.