Average Technical Support Assistants in the United States make around $15.87 per hour. Residence and career duration each impact pay for this group, with the former having the largest influence. Most Technical Support Assistants report high levels of job satisfaction. Medical benefits are awarded to a fair number, and the greater part earn dental coverage. Women Technical Support Assistants who took the survey just slightly outnumber men. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Read More
$25,779 - $58,723
$26K
$40K
$59K
MEDIAN: $39,853
10%
50%
90%

Add this chart to your site: 640px    300px

$10.66 - $23.31
$11
$16
$23
MEDIAN: $15.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$25,779 - $58,723  
   
Bonus
$0.00 - $8,000  
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,069 - $54,156  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 62
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.66 - $23.31  
   
Overtime
$16.48 - $32.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $8,000  
   
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,069 - $54,156  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 83

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

Read More...

Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


Add this chart to your site:   640px 640px    300px 300px


As Technical Support Assistants transition into upper-level roles such as Technical Support Analyst, they may see a strong upturn in salary. Technical Support Analysts earn $46K on average per year. Becoming an Administrative Assistant is, more often than not, the most common role that Technical Support Assistants move into when they're ready for the next step in their career. A median salary for an Administrative Assistant is $31K. Another frequent advance is for Technical Support Assistants to assume a Technical Support Specialist role; in this role, workers often take home $42K.

Technical Support Assistant Job Listings

Search for more jobs:

Popular Skills for Technical Support Assistant


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Microsoft Exchange, Network Management / Administration, Windows NT / 2000 / XP Networking, and Microsoft Access are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Word also typically command lower compensation. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $35K; however, individuals with five to 10 years of experience bring in $42K on average — a distinctly larger sum. After working for 10 to 20 years, Technical Support Assistants make a median salary of $41K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Related Job Salaries

Key Stats for Technical Support Assistant

Gender

Female
53 %
Male
47 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 22 votes.
Less than 1 year
6%
1-4 years
54%
5-9 years
13%
10-19 years
18%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Assistant Salaries




National Average
$38,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 7%

Network Management / Administration
up arrow 2%

National Average
$38,000

Windows NT / 2000 / XP Networking
up arrow 2%


HTML
up arrow 3%




Customer Service
up arrow 23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 22 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
6%
1-4 years
54%
5-9 years
13%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 62%
vision benefits
Vision: 62%
dental benefits
None: 18%
ADVERTISEMENT