Technical Support Assistant Salary

The average Technical Support Assistant in the United States can expect to rake in roughly $15.15 per hour. Residence is the biggest factor affecting pay for this group, followed by career length. Most Technical Support Assistants like their work and job satisfaction is high. While some workers in this profession — nearly one in four — do not have any health coverage, a strong majority do receive medical benefits and more than half have dental insurance. Technical Support Assistants survey participants are largely women, dominating at 63 percent. The data in this summary comes from the PayScale salary survey.
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$28,531 - $62,513

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$10.08 - $22.71

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$28,531 - $62,513  
   
Bonus
$0.00 - $5,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,026 - $56,408  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 129
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$10.08 - $22.71  
   
Overtime
$12.52 - $44.67  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,960  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,026 - $56,408  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 134
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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While Technical Support Assistants do not often become Technical Support Analysts, the job pays $45K per year on average. Given that the median pay is $31K, it may be surprising to find that an Administrative Assistant is the most common role for Technical Support Assistants to subsequently assume on their way up the ladder. Transitioning into a Technical Support Specialist role — which pays $42K — is also typical for Technical Support Assistants, though less common by comparison.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 6 percent and 11 percent. At the other end of the pay range are skills like Customer Service and Windows Operating System General Use. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Technical Support Assistants — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $34K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $39K. For Technical Support Assistants, 10 to 20 years of experience on the job amounts to an average salary of $41K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $44K, demonstrating that compensation is roughly commensurate with experience in the end.

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Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 21%



National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 11%

Microsoft Access
up arrow 8%

Network Management / Administration
up arrow 6%

Windows NT / 2000 / XP Networking
up arrow 2%

HTML
up arrow 1%

Microsoft Word
0%

National Average
$36,000

Microsoft Office
up arrow 3%


Customer Service
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
8%
1-4 years
49%
5-9 years
16%
10-19 years
19%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 62%
vision benefits Vision: 53% employee benefits None: 24%
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