Technical Support Assistant Salary

Median pay for Technical Support Assistants in the United States lies in the neighborhood of $15.12 per hour. Geography and years of experience each impact pay for this group, with the former having the largest influence. Work is enjoyable for Technical Support Assistants, who typically claim high levels of job satisfaction. Women account for the majority of Technical Support Assistants who responded to the questionnaire — 63 percent to be exact. Health benefits are not enjoyed by everyone in this line of work, and roughly a fourth lack any coverage at all. Medical benefits are reported by a fair number and dental coverage is claimed by the greater part. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$28,606 - $63,571
(Median)
$29K
$40K
$64K
MEDIAN: $40,123
10%
50%
90%

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$10.08 - $22.50
(Median)
$10
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$28,606 - $63,571  
   
Bonus
$0.00 - $5,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,026 - $56,414  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 130
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$10.08 - $22.50  
   
Overtime
$12.52 - $44.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,960  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,026 - $56,414  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 133
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants who advance into the role of a Technical Support Analyst are fairly uncommon. Technical Support Analysts on average earn $45K per year. Given that the median pay is $31K, it may be surprising to find that an Administrative Assistant is the most common role for Technical Support Assistants to subsequently assume on their way up the ladder. Transitioning into a Technical Support Specialist role — which pays $42K — is also typical for Technical Support Assistants, though less common by comparison.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Survey results suggest that Technical Support Assistants put a wide range of professional skills to use. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 5 percent and 11 percent. Skills that pay less than market rate include Customer Service and Windows Operating System General Use. For most people, competency in Microsoft Office indicates knowledge of Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Technical Support Assistants, extensive experience does not lead to significantly more money. Salaries of relatively inexperienced workers fall in the neighborhood of $34K, but folks who have racked up five to 10 years see a notably higher median of $41K. Technical Support Assistants with one to two decades of relevant experience report an average salary of approximately $41K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $44K.

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Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 21%



National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 11%

Microsoft Access
up arrow 9%

Network Management / Administration
up arrow 5%

Windows NT / 2000 / XP Networking
up arrow 2%

HTML
up arrow 1%

Microsoft Word
0%

National Average
$36,000

Microsoft Office
up arrow 3%


Customer Service
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
8%
1-4 years
49%
5-9 years
16%
10-19 years
19%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 63%
vision benefits Vision: 53% employee benefits None: 24%
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