Technical Support Assistant Salary

The average Technical Support Assistant in the United States can expect to rake in roughly $16.03 per hour. Residence and years of experience each impact pay for this group, with the former having the largest influence. Work is enjoyable for Technical Support Assistants, who typically claim high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 51 percent. A fair number report receiving medical coverage from their employers and the greater part collect dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.
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$25,220 - $61,212
$25K
$40K
$61K
MEDIAN: $40,246
10%
50%
90%

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$10.39 - $23.19
$10
$16
$23
MEDIAN: $16.03
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$25,220 - $61,212  
   
Bonus
$0.00 - $8,726  
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,163 - $54,803  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 53
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.39 - $23.19  
   
Overtime
$16.48 - $32.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $8,726  
   
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,163 - $54,803  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 76

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United States (change)

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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants may enjoy a small increase in earnings as they climb the career ladder to roles like Technical Support Analyst, which pays $46K on average annually. Going from Technical Support Assistant to Administrative Assistant is the transition that occurs most often in this field, and the average paycheck for Administrative Assistants is $31K. Many others choose to work as Technical Support Specialists, where pay is typically $42K.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Survey results suggest that Technical Support Assistants use a fairly large toolkit of professional skills. Most notably, skills in Microsoft Exchange, Network Management / Administration, Windows NT / 2000 / XP Networking, and HTML are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Pay by Experience for a Technical Support Assistant has a positive trend. An entry-level Technical Support Assistant with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 93 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 25 salaries. An experienced Technical Support Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 23 salaries. A Technical Support Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 13 salaries.

Related Job Salaries

Key Stats for Technical Support Assistant

Gender

Female
51 %
Male
49 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
8%
1-4 years
54%
5-9 years
13%
10-19 years
15%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Assistant Salaries

▲10%

▲9%

▲8%

National Average
$38,000

▼5%

Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
▲5%


National Average
$38,000

Windows NT / 2000 / XP Networking
▼3%

HTML
▼4%





Customer Service
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
8%
1-4 years
54%
5-9 years
13%
10-19 years
15%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 63%
vision benefits
Vision: 63%
no benefits
None: 16%