Technical Support Assistant Salary

Pay for Technical Support Assistants in the United States sits in the ballpark of $15.30 per hour. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Female Technical Support Assistants survey participants are more prevalent than men — 61 percent of professionals. While close to one-fourth report receiving no health benefits, a strong majority do receive medical coverage, and the greater part have dental, as well. For the most part, Technical Support Assistants enjoy their work and report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
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$29,056 - $64,548
(Median)
$29K
$40K
$65K
MEDIAN: $40,083
10%
50%
90%

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$9.90 - $23.20
(Median)
$9
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$29,056 - $64,548  
   
Bonus
$0.00 - $6,082  
Profit Sharing
$1,500  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,264 - $57,501  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 129
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$9.90 - $23.20  
   
Hourly Tips
$0.52  
Overtime
$12.76 - $44.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,082  
   
Commission
$2,500  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,264 - $57,501  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 149
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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As Technical Support Assistants transition into upper-level roles such as Technical Support Analyst, they may see a strong upturn in salary. Technical Support Analysts earn $45K on average per year. An Administrative Assistant role is the most prevalent career advancement for Technical Support Assistants. Paychecks for that role are $31K on average. The Technical Support Specialist position is another common transition for Technical Support Assistants; in this role, salaries are typically at the $42K mark.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Technical Support Assistants report using a pretty varied skill set on the job. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 3 percent and 10 percent. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. It is often found that people who know Microsoft Office are also skilled in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Assistants, more experience in the field does not usually mean bigger paychecks. Salaries for the relatively untried average out to around $34K, but survey participants with five to 10 years of experience earn a significantly higher median of $39K. Technical Support Assistants with one to two decades of relevant experience report an average salary of approximately $40K. After two decades in the workforce, the average Technical Support Assistant generally earns more than ever; median pay for this group is estimated at $45K.

Related Job Salaries

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Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 24%



National Average
$37,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 10%


Network Management / Administration
up arrow 3%

Microsoft Word
0%

Windows NT / 2000 / XP Networking
0%

HTML
0%

National Average
$37,000

Microsoft Office
up arrow 3%


Customer Service
up arrow 21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
6%
1-4 years
50%
5-9 years
16%
10-19 years
19%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 63%
medical benefits
Vision: 55%
dental benefits
None: 24%
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