Technical Support Assistant Salary

Median pay for Technical Support Assistants in the United States lies in the neighborhood of $15.30 per hour. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. Women account for the majority of Technical Support Assistants who responded to the questionnaire — 61 percent to be exact. Unfortunately, some people in this line of work are without benefits — roughly a fourth lack coverage. On the flip side, a fair number have medical insurance and the greater part receive dental plans. Job satisfaction for Technical Support Assistants is high. The data in this summary comes from the PayScale salary survey.
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$29,056 - $64,548
(Median)
$29K
$40K
$65K
MEDIAN: $40,083
10%
50%
90%

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$9.90 - $23.20
(Median)
$9
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$29,056 - $64,548  
   
Bonus
$0.00 - $6,082  
Profit Sharing
$1,500  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,264 - $57,501  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 129
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$9.90 - $23.20  
   
Hourly Tips
$0.52  
Overtime
$12.76 - $44.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $6,082  
   
Commission
$2,500  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,264 - $57,501  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 149
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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As Technical Support Assistants transition into upper-level roles such as Technical Support Analyst, they may see a strong upturn in salary. Technical Support Analysts earn $45K on average per year. As Technical Support Assistants progress in their field, many go on to become Administrative Assistants. In fact, this transition is more common than anything else, and median pay for the role is $31K. Another common career choice for Technical Support Assistants is to move into a Technical Support Specialist role — this promotion usually pays $42K.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Technical Support Assistants report using a pretty varied skill set on the job. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 3 percent and 10 percent. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Office also typically command lower compensation. Most people familiar with Microsoft Office also know Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Assistants, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $34K on average, but those with five to 10 years of experience enjoy a much bigger median of $39K. Technical Support Assistants claiming one to two decades of experience make an estimated median of $40K. After two decades in the workforce, the average Technical Support Assistant generally earns more than ever; median pay for this group is estimated at $45K.

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Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 24%



National Average
$37,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 10%


Network Management / Administration
up arrow 3%

Microsoft Word
0%

Windows NT / 2000 / XP Networking
0%

HTML
0%

National Average
$37,000

Microsoft Office
up arrow 3%


Customer Service
up arrow 21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
6%
1-4 years
50%
5-9 years
16%
10-19 years
19%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 63%
medical benefits
Vision: 55%
dental benefits
None: 24%
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