A Technical Support Assistant earns an average wage of $15.01 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.
Technical Support Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,724 - $63,788
(Median)
28K
40K
50K
64K
MEDIAN: $39,648
10%
50%
75%
90%
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Technical Support Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.61 - $22.48
(Median)
9
12
15
18
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$27,724 - $63,788  
   
Bonus
$0.00 - $5,152  
Profit Sharing
$1,965 - $3,052  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,097 - $55,065  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 237
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$9.61 - $22.48  
   
Overtime
$11.40 - $43.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,152  
   
Profit Sharing
$1,965 - $3,052  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,097 - $55,065  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 237
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Technical Support Assistant Job Listings

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Job Description for Technical Support Assistant
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.
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Technical Support Assistant Tasks
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.
Popular Skills for Technical Support Assistant
Pay by Experience Level for Technical Support Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Houston
up arrow 21%
National Average
$35,000
Charlotte
up arrow 40%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 35%
Experienced
up arrow 8%
National Average
$35,000

Skills That Affect Technical Support Assistant Salaries

Microsoft Access
up arrow 8%
Network Management / Administration
up arrow 8%
Microsoft Exchange
up arrow 7%
Windows NT / 2000 / XP Networking
up arrow 4%
National Average
$35,000
Microsoft Word
up arrow 1%
Microsoft Office
up arrow 3%
HTML
up arrow 4%
Windows Operating System General Use
up arrow 4%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 53 votes.
Gender
Female
61%
female alumni
 
Male
39%
male alumni
Years of Experience
Less than 1 year
10%
1-4 years
51%
5-9 years
16%
10-19 years
13%
20 years or more
11%
Common Health Benefits
medical benefits Medical: 77% dental benefits Dental: 63%
vision benefits Vision: 49% employee benefits None: 23%
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