Technical Support Assistant Salary (United States)

The average rate for a Technical Support Assistant is $14.92 per hour. The skills that increase pay for this job the most are Microsoft Exchange and Microsoft Access. Most people with this job move on to other positions after 20 years in this career.
Technical Support Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,336 - $64,526
(Median)
27K
33K
40K
50K
65K
MEDIAN: $39,566
10%
25%
50%
75%
90%
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Technical Support Assistant Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.84 - $21.75
(Median)
9
12
15
18
22
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$27,336 - $64,526  
   
Bonus
$0.00 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,867 - $56,132  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 223
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$9.84 - $21.75  
   
Overtime
$11.33 - $45.18  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $4,966  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,867 - $56,132  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 223
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United States (change)
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.
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Technical Support Assistant Tasks
  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant

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Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 31%
Experienced
up arrow 9%
Mid-Career
up arrow 7%
National Average
$35,000

Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 11%
Microsoft Access
up arrow 10%
Network Management / Administration
up arrow 9%
Windows NT / 2000 / XP Networking
up arrow 6%
Microsoft Word
0%
National Average
$35,000
Microsoft Office
up arrow 2%
Windows Operating System General Use
up arrow 3%
HTML
up arrow 5%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 52 votes.

Gender

Female
66%
female alumni
 
Male
34%
male alumni

Years of Experience

Less than 1 year
9%
1-4 years
50%
5-9 years
17%
10-19 years
15%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 65%
vision benefits Vision: 50% employee benefits None: 22%
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