Technical Support Assistant Salary
Job Description for Technical Support Assistant
Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.Read More...
A high school diploma or equivalent is typically the minimum educational requirement for this position; however, employers may give preference to candidates with relevant postsecondary education. Technical support assistants must have excellent communication skills, be able to work with others and independently, be well organized, be customer service-minded, and have the ability to remain professional in challenging customer service situations.Technical skills are important in this line of work, and technical support assistants must have knowledge of iOS, and Windows operating systems and at least two years of data processing experience. PC repair and computer operations training are often strongly desired.
Technical Support Assistant Tasks
- Assist with managing outages, dispatching, billing and/or customer relations.
- Monitor user activities to detect problems and support end-users.
- Maintain, troubleshoot, and install computer hardware and software.
- Train users in managing and using old and new systems.
Common Career Paths for Technical Support Assistant
As Technical Support Assistants transition into upper-level roles such as Technical Support Analyst, they may see a strong upturn in salary. Technical Support Analysts earn $46K on average per year. Becoming an Administrative Assistant is, more often than not, the most common role that Technical Support Assistants move into when they're ready for the next step in their career. A median salary for an Administrative Assistant is $31K. Another frequent advance is for Technical Support Assistants to assume a Technical Support Specialist role; in this role, workers often take home $42K.
Technical Support Assistant Job Listings
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Popular Skills for Technical Support Assistant
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Microsoft Exchange, Network Management / Administration, Windows NT / 2000 / XP Networking, and Microsoft Access are correlated to pay that is above average. Those listing Customer Service as a skill should be prepared for drastically lower pay. Windows Operating System General Use and Microsoft Word also typically command lower compensation. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use and Microsoft Access.
Pay by Experience Level for Technical Support Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Those in the early stages of their career can expect to make around $35K; however, individuals with five to 10 years of experience bring in $42K on average — a distinctly larger sum. After working for 10 to 20 years, Technical Support Assistants make a median salary of $41K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.
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Key Stats for Technical Support Assistant
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