Technical Support Consultant Salary

An average Technical Support Consultant in the United States can expect to take home roughly $55K annually. Men account for the majority of Technical Support Consultants who responded to the questionnaire — 68 percent to be exact. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. The majority of Technical Support Consultants claim high levels of job satisfaction.

$35,705 - $92,189
(Median)
$36K
$55K
$92K
MEDIAN: $54,663
10%
50%
90%

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$12.04 - $51.95
(Median)
$12
$18
$52
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33K$66K$99K
Salary
$35,705 - $92,189  
   
Bonus
$0.00 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,587 - $96,158  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 140
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$12.04 - $51.95  
   
Overtime
$-0.49 - $50.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,587 - $96,158  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 45
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Consultants with a lot of experience tend to enjoy higher earnings. The average beginner in this position makes around $43K, but folks who have been around for five to 10 years see a markedly higher median salary of $65K. Technical Support Consultants who work for 10 to 20 years in their occupation tend to earn about $69K. Average wages for folks with more than 20 years of experience come out to around $79K.

Related Job Salaries

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 49%

Experienced
up arrow 32%

Mid-Career
up arrow 23%

National Average
$53,000

Entry-Level
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
21%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 70%
vision benefits Vision: 57% employee benefits None: 18%
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