Technical Support Consultant Salary

An average Technical Support Consultant in the United States can expect to take home roughly $52K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Most people on this career path report moderate levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Male Technical Support Consultants are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$38,941 - $86,969
$39K
$52K
$87K
MEDIAN: $52,166
10%
50%
90%

Add this chart to your site: 640px    300px

$12.98 - $28.50
$13
$19
$28
MEDIAN: $19.05
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$38,941 - $86,969  
   
Bonus
$0.00 - $5,135  
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,648 - $83,968  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 71
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$12.98 - $28.50  
   
Overtime
$21.85 - $48.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $5,135  
   
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,648 - $83,968  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 24

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

Read More...

Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

Search for more jobs:

Pay by Experience Level for Technical Support Consultant

Pay by Experience for a Technical Support Consultant has a positive trend. An entry-level Technical Support Consultant with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 56 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Consultant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $55,000 based on 28 salaries. An experienced Technical Support Consultant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $61,000 based on 22 salaries. A Technical Support Consultant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $79,000 based on 5 salaries.

Related Job Salaries

Key Stats for Technical Support Consultant

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
3%
1-4 years
45%
5-9 years
26%
10-19 years
21%
20 years or more
4%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Consultant Salaries

Late-Career
▲58%

Experienced
▲23%

Mid-Career
▲11%

National Average
$50,000

Entry-Level
▼1%

Skills That Affect Technical Support Consultant Salaries

Technical Services
▲7%

Systems Troubleshooting
▲5%

National Average
$50,000

SQL
▼3%

Information Technology (IT) Support
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
26%
10-19 years
21%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 71%
vision benefits
Vision: 68%
no benefits
None: 17%
ADVERTISEMENT