Technical Support Consultant Salary

Pay for Technical Support Consultants in the United States sits in the ballpark of $56K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Most Technical Support Consultants are fairly content with their jobs, and work satisfaction falls in line with the national average. Most Technical Support Consultants survey respondents are men (75 percent). A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The numbers in this rundown were provided by PayScale's salary survey participants.

$40,061 - $88,033
$40K
$56K
$88K
MEDIAN: $55,749
10%
50%
90%

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$11.63 - $25.88
$12
$17
$26
MEDIAN: $17.45
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$40,061 - $88,033  
   
Bonus
$0.00 - $5,918  
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,404 - $84,600  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 75
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$11.63 - $25.88  
   
Overtime
$11.21 - $36.84  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,918  
   
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,404 - $84,600  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 25

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United States (change)

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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.
  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Salaries for inexperienced workers average out to $58K, and those with five to 10 years' experience earn a higher median of $49K. Technical Support Consultants with one to two decades of relevant experience report an average salary of approximately $62K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $79K on average.

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Key Stats for Technical Support Consultant

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
3%
1-4 years
45%
5-9 years
27%
10-19 years
21%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Consultant Salaries

Late-Career
▲48%

Experienced
▲16%

Mid-Career
▲9%

National Average
$53,000

Entry-Level
▼7%

Skills That Affect Technical Support Consultant Salaries

Technical Services
▲1%

National Average
$53,000

Systems Troubleshooting
▼2%

SQL
▼9%

Information Technology (IT) Support
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
27%
10-19 years
21%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 73%
vision benefits
Vision: 70%
dental benefits
None: 14%
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