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Technical Support Consultant Salary

The average Technical Support Consultant in the United States can expect to rake in roughly $54K per year. Men make up the majority of Technical Support Consultants (67 percent) survey respondents. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. For the most part, people in this position report moderate levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
$35,393 - $91,975
(Median)
$35K
$54K
$92K
MEDIAN: $54,287
10%
50%
90%

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$13.18 - $52.03
(Median)
$13
$18
$52
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33K$66K$99K
Salary
$35,393 - $91,975  
   
Bonus
$0.00 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,969 - $97,294  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 160
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.18 - $52.03  
   
Overtime
$0.00 - $49.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,137  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,969 - $97,294  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 45
United States (change)

Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Consultants with a rich background of experience are typically rewarded with larger paychecks. The average worker who claims fewer than five years of experience earns around $44K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $65K. The average pay reported by folks with 10 to 20 years of experience is around $68K. Technical Support Consultants who have spent more than 20 years on the job report earning a significantly higher median of $84K.

Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 56%

Experienced
up arrow 27%

Mid-Career
up arrow 21%

National Average
$54,000

Entry-Level
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 51 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
6%
1-4 years
40%
5-9 years
21%
10-19 years
23%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 72%
vision benefits Vision: 58% employee benefits None: 16%