Technical Support Consultant Salary

Average Technical Support Consultants in the United States make around $54K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. Most Technical Support Consultants like their work and job satisfaction is high. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$39,663 - $85,645
$40K
$54K
$86K
MEDIAN: $53,978
10%
50%
90%

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$12.91 - $26.43
$13
$18
$26
MEDIAN: $17.58
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$39,663 - $85,645  
   
Bonus
$0.00 - $5,152  
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,749 - $83,239  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 69
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$12.91 - $26.43  
   
Overtime
$21.85 - $48.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $5,152  
   
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,749 - $83,239  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 22
© PayScale, Inc. @ www.payscale.com

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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.
  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Consultants with a lot of experience tend to enjoy higher earnings. Average salaries for inexperienced employees average out to around $49K, but folks who have five to 10 years of experience earn a higher median of $55K. After working for 10 to 20 years, Technical Support Consultants make a median salary of $61K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $79K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

Related Job Salaries

Key Stats for Technical Support Consultant

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
Less than 1 year
3%
1-4 years
45%
5-9 years
25%
10-19 years
21%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Consultant Salaries

Late-Career
▲55%

Experienced
▲21%

Mid-Career
▲9%

National Average
$51,000

Entry-Level
▼3%

Skills That Affect Technical Support Consultant Salaries

Technical Services
▲6%

Systems Troubleshooting
▲3%

National Average
$51,000

SQL
▼5%

Information Technology (IT) Support
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
25%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 74%
dental benefits
None: 13%
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