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Technical Support Consultant Salary

Average Technical Support Consultants in the United States make around $56K annually. The majority of workers are highly satisfied with their job. Most people who answered the questionnaire are men; 66 percent of Technical Support Consultants are male. Medical benefits are awarded to most, and a majority earn dental coverage. This report is based on answers to PayScale's salary questionnaire.

$35,555 - $92,106
(Median)
$36K
$56K
$92K
MEDIAN: $55,548
10%
50%
90%

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$12.56 - $51.71
(Median)
$13
$19
$52
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Salary
$35,555 - $92,106  
   
Bonus
$0.00 - $9,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,518 - $95,401  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 147
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$12.56 - $51.71  
   
Overtime
$5.63 - $50.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,635  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,518 - $95,401  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 46
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Salaries for the relatively untried average out to around $43K, but survey participants with five to 10 years of experience earn a significantly higher median of $66K. On average, Technical Support Consultants make $69K following one to two decades on the job. Old hands who claim more than two decades on the job enjoy average earnings of $74K.

Related Job Salaries

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 37%

Experienced
up arrow 28%

Mid-Career
up arrow 22%

National Average
$54,000

Entry-Level
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
21%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 69%
vision benefits Vision: 55% employee benefits None: 17%
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