Technical Support Consultant Salary

An average Technical Support Consultant in the United States can expect to take home roughly $54K annually. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Job satisfaction is considered about average by most people in this profession. Generally, women make up less than a third of all Technical Support Consultants who answered the questionnnaire. Respondents to the PayScale salary survey provided the data for this report.

$35,508 - $90,372
(Median)
$36K
$54K
$90K
MEDIAN: $54,016
10%
50%
90%

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$11.88 - $48.72
(Median)
$12
$18
$49
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$35,508 - $90,372  
   
Bonus
$0.00 - $6,977  
Profit Sharing
$3,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,398 - $91,988  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 143
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$11.88 - $48.72  
   
Hourly Tips
$4.55  
Overtime
$-0.49 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,977  
   
Profit Sharing
$3,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,398 - $91,988  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 41
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Technical Support Consultants who responded to the survey indicated only a few skills that they use on the job. Those who have experience with Technical Services, SQL, and Information Technology Support can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Information Technology Support and SQL.

Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Relatively untried employees who have less than five years' experience make $45K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $65K. After working for 10 to 20 years, Technical Support Consultants make a median salary of $72K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $74K.

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 42%

Experienced
up arrow 38%

Mid-Career
up arrow 25%

National Average
$52,000

Entry-Level
up arrow 12%

Skills That Affect Technical Support Consultant Salaries

Technical Services
up arrow 7%

National Average
$52,000

Information Technology (IT) Support
up arrow 7%

SQL
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 71%
medical benefits
Vision: 61%
dental benefits
None: 16%
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