Technical Support Consultant Salary

Technical Support Consultants in the United States can expect wages of $54K annually on average. Job satisfaction is considered about average by most people in this profession. Medical benefits are awarded to most, and a strong majority earn dental coverage. More than half of Technical Support Consultants (68 percent) survey respondents are men.

$35,527 - $90,649
(Median)
$36K
$54K
$91K
MEDIAN: $54,103
10%
50%
90%

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$12.00 - $52.41
(Median)
$12
$19
$52
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Salary
$35,527 - $90,649  
   
Bonus
$0.00 - $7,179  
Profit Sharing
$1,500 - $9,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,370 - $95,013  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 141
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$12.00 - $52.41  
   
Overtime
$0.00 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,179  
   
Profit Sharing
$1,500 - $9,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,370 - $95,013  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 44
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Technical Support Consultants. Survey participants with less than five years' experience pocket $43K on average, but those with five to 10 years of experience enjoy a much bigger median of $66K. Technical Support Consultants see a median salary of $70K after reaching one to two decades on the job. Average wages for folks with more than 20 years of experience come out to around $79K.

Related Job Salaries

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 50%

Experienced
up arrow 33%

Mid-Career
up arrow 26%

National Average
$52,000

Entry-Level
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
23%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 18%
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