Technical Support Consultant Salary

Technical Support Consultants in the United States can expect to earn an average of $54K annually. Male Technical Support Consultants are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported.

$35,508 - $90,372
(Median)
$36K
$54K
$90K
MEDIAN: $54,016
10%
50%
90%

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$11.88 - $48.72
(Median)
$12
$18
$49
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$35,508 - $90,372  
   
Bonus
$0.00 - $6,977  
Profit Sharing
$3,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,398 - $91,988  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 143
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$11.88 - $48.72  
   
Hourly Tips
$4.55  
Overtime
$-0.49 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,977  
   
Profit Sharing
$3,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,398 - $91,988  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 41
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Just a handful of professional skills are reported by Technical Support Consultants who took the survey. Those who have experience with Technical Services, SQL, and Information Technology Support can expect to be compensated well for these skills. At the other end of the pay range are skills like Information Technology Support and SQL.

Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Technical Support Consultants. Survey participants with less than five years' experience pocket $45K on average, but those with five to 10 years of experience enjoy a much bigger median of $65K. Technical Support Consultants bring in $72K after working for 10 to 20 years. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $74K.

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 42%

Experienced
up arrow 38%

Mid-Career
up arrow 25%

National Average
$52,000

Entry-Level
up arrow 12%

Skills That Affect Technical Support Consultant Salaries

Technical Services
up arrow 7%

National Average
$52,000

Information Technology (IT) Support
up arrow 7%

SQL
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 71%
medical benefits
Vision: 61%
dental benefits
None: 16%
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