Technical Support Consultant Salary

Median pay for Technical Support Consultants in the United States lies in the neighborhood of $51K per year. Career length and the particular city each impact pay for this group, with the former having the largest influence. Most Technical Support Consultants survey respondents are men (70 percent). A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number. Most workers in this position report moderate levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$37,313 - $82,642
$37K
$51K
$83K
MEDIAN: $51,310
10%
50%
90%

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$12.91 - $37.93
$13
$20
$38
MEDIAN: $20.17
10%
50%
90%

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$0$82K
Salary $37,313 - $82,642
Bonus $0.00 - $5,872
Profit Sharing $600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,834 - $82,734
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 63
Hourly Data $0$49
Hourly Rate $12.91 - $37.93
Overtime $21.78 - $49.32
Annual Data $0$82K
Bonus $0.00 - $5,872
Profit Sharing $600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,834 - $82,734
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 22

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.
  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.

Technical Support Consultant Job Listings

Pay by Experience Level for Technical Support Consultant

Pay by Experience for a Technical Support Consultant has a positive trend. An entry-level Technical Support Consultant with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 56 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Consultant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $55,000 based on 28 salaries. An experienced Technical Support Consultant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $61,000 based on 22 salaries. A Technical Support Consultant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $79,000 based on 5 salaries.

Related Job Salaries

Key Stats for Technical Support Consultant

Gender

Female
30 %
Male
70 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
Less than 1 year
5%
1-4 years
46%
5-9 years
19%
10-19 years
27%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Consultant Salaries

Late-Career
▲58%

Experienced
▲22%

Mid-Career
▲11%

National Average
$50,000

Entry-Level
▼2%

Skills That Affect Technical Support Consultant Salaries

Technical Services
▲7%

Systems Troubleshooting
▲4%

National Average
$50,000

SQL
▼3%

Information Technology (IT) Support
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
19%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 70%
vision benefits
Vision: 70%
no benefits
None: 18%
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