Technical Support Consultant Salary
Technical Support Consultants in the United States take home approximately $55K annually on average. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. For the most part, Technical Support Consultants enjoy their work and report high levels of job satisfaction. Most Technical Support Consultants survey respondents are men (77 percent).
Job Description for Technical Support Consultant
Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.Read More...
Many companies require at least a bachelor’s degree in a relevant field for technical support consultant positions. Most companies provide extensive technical training for new hires to better train them on their specific support needs. Since consultants work regularly with people, it is important that they have excellent oral and written communication and interpersonal skills. They must also be able to solve problems quickly and effectively, as well as be organized and have excellent technical knowledge. In addition, technical support consultants must be able to multitask and collaborate in a team environment.
Technical Support Consultant Tasks
- Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
- Classify, escalate and coordinate problem resolution.
- Communicate with users, working to ensure rapid resolution and offering training.
- Review existing services and infrastructure, making technology recommendations.
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Pay by Experience Level for Technical Support Consultant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Technical Support Consultants with a rich background of experience are typically rewarded with larger paychecks. The average inexperienced worker earns $50K, and someone who has worked for five to 10 years can expect a bigger median salary of $60K. The average pay reported by folks with 10 to 20 years of experience is around $62K. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $79K.
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