Technical Support Consultant Salary

The average Technical Support Consultant in the United States earns approximately $54K per year. Job satisfaction for Technical Support Consultants is high. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Respondents to the PayScale salary survey provided the data for this report.

$35,468 - $91,073

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$11.96 - $50.68

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$35,468 - $91,073  
   
Bonus
$0.00 - $7,179  
Profit Sharing
$1,500 - $9,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,270 - $94,353  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 138
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$11.96 - $50.68  
   
Overtime
$0.00 - $50.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,179  
   
Profit Sharing
$1,500 - $9,950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,270 - $94,353  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 43
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

Technical Support Consultant Job Listings

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Consultants who reported more years of relevant experience also reported higher earnings. The average beginner in this position makes around $43K, but folks who have been around for five to 10 years see a markedly higher median salary of $65K. On average, Technical Support Consultants make $70K following one to two decades on the job. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $79K on average.

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 51%

Experienced
up arrow 35%

Mid-Career
up arrow 26%

National Average
$52,000

Entry-Level
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
6%
1-4 years
40%
5-9 years
23%
10-19 years
22%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 72%
vision benefits Vision: 58% employee benefits None: 17%
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