Technical Support Consultants in the United States take home approximately $55K annually on average. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. For the most part, Technical Support Consultants enjoy their work and report high levels of job satisfaction. Most Technical Support Consultants survey respondents are men (77 percent). This overview is based on answers to PayScale's salary questionnaire.

$39,453 - $90,677
(Median)
$39K
$55K
$91K
MEDIAN: $55,481
10%
50%
90%

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$10.56 - $29.36
(Median)
$11
$18
$29
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$39,453 - $90,677  
   
Bonus
$0.00 - $7,000  
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,425 - $87,665  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 76
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$10.56 - $29.36  
   
Overtime
$11.21 - $57.33  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,000  
   
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,425 - $87,665  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 22
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Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.
  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.

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Pay by Experience Level for Technical Support Consultant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Consultants with a rich background of experience are typically rewarded with larger paychecks. The average inexperienced worker earns $50K, and someone who has worked for five to 10 years can expect a bigger median salary of $60K. The average pay reported by folks with 10 to 20 years of experience is around $62K. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $79K.

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Experience Affects Technical Support Consultant Salaries

Late-Career
up arrow 47%

Experienced
up arrow 16%

Mid-Career
up arrow 12%

National Average
$54,000

Entry-Level
up arrow 7%

Skills That Affect Technical Support Consultant Salaries

Technical Services
up arrow 2%

National Average
$54,000

SQL
up arrow 10%

Information Technology (IT) Support
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
3%
1-4 years
43%
5-9 years
26%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 74%
medical benefits
Vision: 70%
dental benefits
None: 14%
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