Technical Support Director Salary

A Technical Support Director earns an average salary of $107,345 per year. Most people in this job have more than five years' experience in related jobs.

$61,175 - $152,308
$61K
$110K
$150K
MEDIAN: $107,345
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$61,175 - $152,308  
   
Bonus
$1,521 - $30,066  
Profit Sharing
$970 - $20,608  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$63,180 - $173,514  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 161

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United States (change)

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Job Description for Technical Support Director

Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.

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Technical Support Director Tasks

  • Supervise technical support teams and document costs, impacts, and services.
  • Manage vendor relations, service level agreements, and training for staff.
  • Enforce and improve documentation and maintenance strategies.
  • Define and communicate strategies for developing and improving service and response times.

Technical Support Director Job Listings

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Popular Skills for Technical Support Director

Pay by Experience Level for Technical Support Director

Pay by Experience for a Technical Support Director has a positive trend. An entry-level Technical Support Director with less than 5 years of experience can expect to earn an average total compensation of $65,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $97,000 based on 52 salaries. An experienced Technical Support Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $126,000 based on 105 salaries. A Technical Support Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $129,000 based on 44 salaries.

Pay Difference by Location

National Average: $117,030

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Director

Gender

Female
18 %
Male
82 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 19 votes.
1-4 years
5%
5-9 years
20%
10-19 years
48%
20 years or more
27%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Director Salaries

▲10%

▲8%

National Average
$117,000

▼17%

▼45%

Skills That Affect Technical Support Director Salaries

Operations Management
▲3%

National Average
$117,000




Information Technology (IT) Support
▼25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 19 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
5%
5-9 years
20%
10-19 years
48%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
vision benefits
Vision: 74%
no benefits
None: 11%