Technical Support Director Salary (United States)

A Technical Support Director earns an average salary of $98,266 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people in this job have more than five years' experience in related jobs.
Technical Support Director Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$53,551 - $145,568
(Median)
54K
75K
98K
120K
150K
MEDIAN: $98,265
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Salary
$53,551 - $145,568  
   
Bonus
$0.00 - $25,602  
Profit Sharing
$675 - $20,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$54,006 - $156,155  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 311
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Location:
United States (change)
Years in Field/Career:

Job Description for Technical Support Director

  • Enforce and improve documentation and maintenance strategies.
  • Define and communicate strategies for developing and improving service and response times.
  • Supervise technical support teams and document costs, impacts, and services.
  • Manage vendor relations, service level agreements, and training for staff.

Technical Support Director Job Listings

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Popular Skills for Technical Support Director

Pay by Experience Level for Technical Support Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Francisco
up arrow 27%
Boston
up arrow 16%
National Average
$102,000
Larger circles over a city indicate a job is popular in that location.

Technical Support Director Advice

What do you wish you knew about your job when you first started out?
Technical Support Director in San Francisco:
"Global Enterprise Level Support With SaaS Requires Agility."
Balance planning, tasks, mentoring, and staff development is critical for long-term success.

Related Job Salaries

Experience Affects Technical Support Director Salaries

National Average
$102,000
Mid-Career
up arrow 21%
Entry-Level
up arrow 34%

Skills That Affect Technical Support Director Salaries

Customer Relationship Management (CRM)
up arrow 10%
People Management
up arrow 7%
National Average
$102,000
Project Management
up arrow 4%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 89 votes.

Gender

Female
19%
female alumni
 
Male
81%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
6%
5-9 years
18%
10-19 years
50%
20 years or more
26%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 8%
Find Out Exactly What You Should Be Paid
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