Technical Support Director Salary

A Technical Support Director earns an average salary of $106,513 per year.

$60,136 - $152,578
$60K
$110K
$150K
MEDIAN: $106,513
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$60,136 - $152,578  
   
Bonus
$511 - $30,446  
Profit Sharing
$979 - $20,426  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,505 - $170,991  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 175

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United States (change)

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Job Description for Technical Support Director

Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.

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Technical Support Director Tasks

  • Supervise technical support teams and document costs, impacts, and services.
  • Manage vendor relations, service level agreements, and training for staff.
  • Enforce and improve documentation and maintenance strategies.
  • Define and communicate strategies for developing and improving service and response times.

Technical Support Director Job Listings

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Popular Skills for Technical Support Director

Pay by Experience Level for Technical Support Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Key Stats for Technical Support Director

Gender

Female
17 %
Male
83 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.
1-4 years
7%
5-9 years
20%
10-19 years
44%
20 years or more
28%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Director Salaries

▲12%

▲10%

National Average
$115,000

▼13%

▼44%

Skills That Affect Technical Support Director Salaries

Operations Management
▲5%

National Average
$115,000




Information Technology (IT) Support
▼24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

1-4 years
7%
5-9 years
20%
10-19 years
44%
20 years or more
28%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 78%
vision benefits
Vision: 73%
dental benefits
None: 10%
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