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Technical Support Engineer Salary (United States)

The average salary for a Technical Support Engineer is $59,424 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.
Technical Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,311 - $85,252
(Median)
39K
47K
59K
73K
85K
MEDIAN: $59,423
10%
25%
50%
75%
90%
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Technical Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.21 - $34.60
(Median)
14
17
22
29
35
MEDIAN: $22.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$39,311 - $85,252  
   
Bonus
$0.00 - $9,749  
Profit Sharing
$511 - $5,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,264 - $88,055  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,478
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$14.21 - $34.60  
   
Overtime
$20.46 - $51.14  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,749  
   
Profit Sharing
$511 - $5,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,264 - $88,055  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 275
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Job Description for Technical Support Engineer

A technical support engineer is responsible for communicating with customers and fulfilling various technical queries. The technical support engineer must work closely with the engineering and development departments to troubleshoot technical problems. Engineers in this position are expected to be proactive, diligent, and knowledgeable with respect to a variety of tools and services. Proficiency with a number of operating systems (especially Unix, Windows and MacOS) is required. Highly developed people skills are also helpful for this job. The technical support engineer must be able to work both independently and as part of a team.
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Technical Support Engineer Tasks
  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Monitor the day to day performance of computers and computer systems.

Common Career Paths for Technical Support Engineer

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Technical Support Engineer Job Listings

Search for more jobs:
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Popular Employer Salaries for Technical Support Engineer

Popular Skills for Technical Support Engineer

Pay by Experience Level for Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Jose
up arrow 35%
Raleigh
up arrow 30%
up arrow 19%
Houston
up arrow 17%
Denver
up arrow 6%
New York
up arrow 5%
Chicago
up arrow 2%
up arrow 1%
National Average
$59,000
up arrow 5%
Los Angeles
up arrow 7%
Dallas
up arrow 12%
Indianapolis
up arrow 19%
Austin
up arrow 28%
Larger circles over a city indicate a job is popular in that location.

Technical Support Engineer Reviews

What is it like working as a Technical Support Engineer?
Technical Support Engineer in Sunnyvale:
"Nice people, interesting job, can be tedious, underpaid."
Pros: I like being a mentor and teaching other about the technology the company manufacturers. I also really enjoy looking at device complaints and determining if they are reportable to the FDA.
Cons: I moved up the company ladder really fast, but now I feel stagnant. I am also getting paid less than when I was a lower position.

Related Job Salaries

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Experience Affects Technical Support Engineer Salaries

National Average
$59,000

Skills That Affect Technical Support Engineer Salaries

up arrow 9%
Systems Troubleshooting
up arrow 3%
Network Management / Administration
0%
National Average
$59,000
Troubleshooting
up arrow 1%
Electronic Troubleshooting
up arrow 2%
Network Support
up arrow 3%
Customer Service
up arrow 3%
SQL
up arrow 3%
Microsoft Access
up arrow 4%
up arrow 12%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 370 votes.

Gender

Female
14%
female alumni
 
Male
86%
male alumni

Years of Experience

Less than 1 year
6%
1-4 years
41%
5-9 years
25%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 8%