Technical Support Engineer Salary

The average salary for a Technical Support Engineer is $60,016 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

$39,625 - $86,407
(Median)
$40K
$60K
$86K
MEDIAN: $60,016
10%
50%
90%

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$14.22 - $34.54
(Median)
$14
$22
$35
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Salary
$39,625 - $86,407  
   
Bonus
$0.00 - $9,835  
Profit Sharing
$513 - $6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,564 - $89,051  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,530
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$14.22 - $34.54  
   
Overtime
$19.96 - $51.37  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,835  
   
Profit Sharing
$513 - $6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,564 - $89,051  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 291

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Job Description for Technical Support Engineer

A technical support engineer is responsible for communicating with customers and fulfilling various technical queries. The technical support engineer must work closely with the engineering and development departments to troubleshoot technical problems. Engineers in this position are expected to be proactive, diligent, and knowledgeable with respect to a variety of tools and services. Proficiency with a number of operating systems (especially Unix, Windows and MacOS) is required. Highly developed people skills are also helpful for this job. The technical support engineer must be able to work both independently and as part of a team.

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Technical Support Engineer Tasks

  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Monitor the day to day performance of computers and computer systems.

Common Career Paths for Technical Support Engineer


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Technical Support Engineer Job Listings

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Popular Employer Salaries for Technical Support Engineer

Popular Skills for Technical Support Engineer

Pay by Experience Level for Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Technical Support Engineer Reviews

What is it like working as a Technical Support Engineer?

Technical Support Engineer in Sunnyvale:
"Nice people, interesting job, can be tedious, underpaid."
Pros: I like being a mentor and teaching other about the technology the company manufacturers. I also really enjoy looking at device complaints and determining if they are reportable to the FDA.
Cons: I moved up the company ladder really fast, but now I feel stagnant. I am also getting paid less than when I was a lower position.

Related Job Salaries

United States (change)

Experience Affects Technical Support Engineer Salaries




National Average
$60,000


Skills That Affect Technical Support Engineer Salaries

up arrow 9%

Systems Troubleshooting
up arrow 2%

National Average
$60,000

Troubleshooting
up arrow 1%

Microsoft SQL Server
up arrow 1%

Network Management / Administration
up arrow 1%

SQL
up arrow 2%

Customer Service
up arrow 4%

Network Support
up arrow 4%





up arrow 9%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 363 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
25%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 8%