The average pay for a Technical Support Engineer is $60,324 per year. Most people with this job move on to other positions after 20 years in this field. A skill in UNIX is associated with high pay for this job.

$41,148 - $90,855
(Median)
$41K
$60K
$91K
MEDIAN: $60,323
10%
50%
90%

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$14.91 - $35.40
(Median)
$15
$24
$35
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$41,148 - $90,855  
   
Bonus
$505 - $10,027  
Profit Sharing
$203.22 - $10,926  
Commission
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,327 - $92,240  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,281
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$14.91 - $35.40  
   
Overtime
$24.57 - $58.12  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$505 - $10,027  
   
Commission
$1,000  
Profit Sharing
$203.22 - $10,926  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,327 - $92,240  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 252
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Job Description for Technical Support Engineer

Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales.

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Technical Support Engineer Tasks

  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Monitor the day to day performance of computers and computer systems.

Common Career Paths for Technical Support Engineer


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Technical Support Engineer Job Listings

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Popular Employer Salaries for Technical Support Engineer

Popular Skills for Technical Support Engineer

Pay by Experience Level for Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $59,852

Larger city markers indicate a job is popular in that location.

Technical Support Engineer Reviews

What is it like working as a Technical Support Engineer?

Technical Support Engineer in Sunnyvale:
"Nice people, interesting job, can be tedious, underpaid."
Pros: I like being a mentor and teaching other about the technology the company manufacturers. I also really enjoy looking at device complaints and determining if they are reportable to the FDA.
Cons: I moved up the company ladder really fast, but now I feel stagnant. I am also getting paid less than when I was a lower position.

Related Job Salaries

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Experience Affects Technical Support Engineer Salaries




National Average
$60,000


Skills That Affect Technical Support Engineer Salaries

up arrow 12%

up arrow 9%

SQL
up arrow 2%

HTML
up arrow 2%

National Average
$60,000

Microsoft SQL Server
up arrow 2%

Troubleshooting
up arrow 3%

Systems Troubleshooting
up arrow 3%

Network Support
up arrow 4%








Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 204 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
8%
1-4 years
48%
5-9 years
20%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
medical benefits
Vision: 70%
dental benefits
None: 8%
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