Technical Support Representative Salary

The average wage for a Technical Support Representative is $14.97 per hour. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$31,348 - $61,249
(Median)
$31K
$41K
$61K
MEDIAN: $41,212
10%
50%
90%

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$10.78 - $20.86
(Median)
$11
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,348 - $61,249  
   
Bonus
$0.00 - $4,555  
Profit Sharing
$244.68 - $3,452  
Commission
$500 - $12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,738 - $54,768  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 472
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.78 - $20.86  
   
Hourly Tips
$0.47  
Overtime
$15.48 - $34.11  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,555  
   
Commission
$500 - $12,000  
Profit Sharing
$244.68 - $3,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,738 - $54,768  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 720
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Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Guide customers through the installation and updating of software and hardware.
  • Escalate complex problems to appropriate staff member or department.
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.

Common Career Paths for Technical Support Representative


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Technical Support Representative Job Listings

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Popular Employer Salaries for Technical Support Representative

Popular Skills for Technical Support Representative

Pay by Experience Level for Technical Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $35,853

Larger city markers indicate a job is popular in that location.

Technical Support Representative Reviews

What is it like working as a Technical Support Representative?

Technical Support Representative in San Diego:
"Cloud 9 Technical Support."
Pros: Opportunity to excel if you're willing to work super hard and you can learn fast. Fellow employees are really cool, new management strives to do their best it seems. The virtual server environment is a success for the most part as long as client expectations are kept at a realistic level by sales. They are willing to pay for some certs and give you a pay raise upon completion of certs.
Cons: Irritated clients because their expectations were set high and some of the servers are not up to par in the shared environment. Unclear path of promotion, lack of on the job training. Fast paced, sometimes chaotic environment paired with almost no down time.

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Experience Affects Technical Support Representative Salaries




National Average
$36,000


Skills That Affect Technical Support Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 9%


Troubleshooting
up arrow 1%

Information Technology (IT) Support
0%

National Average
$36,000

Network Support
up arrow 1%

Customer Service
up arrow 2%

Phone Support
up arrow 2%

Tech Support Call Center
up arrow 3%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 236 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
27%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 72%
medical benefits
Vision: 61%
dental benefits
None: 17%
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