Technical Support Specialist with Help Desk / Desktop Support (Tier 1) Skills Salary

An average Technical Support Specialist with Help Desk / Desktop Support (Tier 1) skills can expect to take home roughly $16.54 per hour. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Generally, women make up less than a third of all Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills who answered the questionnnaire. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills like their work and job satisfaction is high. The data for this synopsis comes from respondents who took the PayScale salary survey.

$32,149 - $58,532
$32K
$42K
$59K
MEDIAN: $41,666
10%
50%
90%

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$12.03 - $23.53
$12
$17
$24
MEDIAN: $16.54
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,149 - $58,532  
   
Bonus
$0.56 - $4,925  
Profit Sharing
$1,011  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,811 - $55,468  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 229
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.03 - $23.53  
   
Hourly Tips
$3.75  
Overtime
$16.42 - $34.18  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.56 - $4,925  
   
Profit Sharing
$1,011  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,811 - $55,468  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 235

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Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Those who have worked for fewer than five years take home a median salary of $37K, and workers with five to 10 years of experience earn a higher $42K on average. The average pay reported by folks with 10 to 20 years of experience is around $43K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $49K, demonstrating that compensation is roughly commensurate with experience in the end.

Key Stats for Technical Support Specialist

Gender

Female
28 %
Male
72 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.
Less than 1 year
3%
1-4 years
55%
5-9 years
22%
10-19 years
17%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

Late-Career
▲26%

Experienced
▲9%

▲7%

National Average
$39,000

▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
3%
1-4 years
55%
5-9 years
22%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
dental benefits
None: 13%
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