Technical Support Specialist with Help Desk / Desktop Support (Tier 1) Skills Salary

Earnings for Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills come in at around $16.62 per hour on average. Geographic location and tenure each impact pay for this group, with the former having the largest influence. Most people on this career path report moderate levels of job satisfaction. Making up 76 percent of those who took the survey, male Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills greatly outnumber their female counterparts. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$31,719 - $56,362
(Median)
$32K
$41K
$56K
MEDIAN: $41,301
10%
50%
90%

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$11.96 - $23.12
(Median)
$12
$17
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$31,719 - $56,362  
   
Bonus
$48.94 - $4,993  
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,500 - $54,685  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 230
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.96 - $23.12  
   
Hourly Tips
$3.75  
Overtime
$16.75 - $33.82  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$48.94 - $4,993  
   
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,500 - $54,685  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 235

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Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills, experience does not seem to be a major factor in determining pay. The average worker who claims fewer than five years of experience earns around $37K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $42K. Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills claiming one to two decades of experience make an estimated median of $42K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $47K, demonstrating that compensation is roughly commensurate with experience in the end.

Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

Late-Career
up arrow 20%

Experienced
up arrow 9%


National Average
$39,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 101 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
3%
1-4 years
54%
5-9 years
23%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
medical benefits
Vision: 66%
dental benefits
None: 12%
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