Technical Support Specialist with Help Desk / Desktop Support (Tier 1) Skills Salary

Those pursuing careers as Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills may have to make do with less; average incomes for people in this area hover around only $42K per year. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Male Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. This report is based on answers to PayScale's salary questionnaire.

$32,050 - $60,067
$32K
$42K
$60K
MEDIAN: $42,053
10%
50%
90%

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$12.12 - $23.89
$12
$17
$24
MEDIAN: $16.55
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$32,050 - $60,067  
   
Bonus
$48.48 - $4,979  
Profit Sharing
$1,011  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,958 - $56,589  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 228
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.12 - $23.89  
   
Hourly Tips
$3.75  
Overtime
$16.61 - $34.21  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$48.48 - $4,979  
   
Profit Sharing
$1,011  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,958 - $56,589  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 225

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United States (change)

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Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills — those with more experience do not necessarily bring in higher earnings. The average inexperienced worker earns $37K, and someone who has worked for five to 10 years can expect a bigger median salary of $43K. For Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills, 10 to 20 years of experience on the job amounts to an average salary of $44K. In the end, more experience does seem to mean larger paychecks; seasoned Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills with more than 20 years of experience earn a predictably higher median salary of $53K.

Pay Difference by Location

National Average: $39,177

Larger city markers indicate a job is popular in that location.

Philadelphia is home to an above-average pay rate for Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills, 48 percent higher than the national average. Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills will also find cushy salaries in Atlanta (+24 percent), San Diego (+22 percent), Chicago (+20 percent), and New York (+12 percent). Technical Support Specialists with Help Desk / Desktop Support (Tier 1) skills in Dallas earn salaries far below the national average by 36 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Raleigh and Tampa are a couple other places where companies are known to pay below the median — salaries are 19 percent lower and 12 percent lower, respectively.

Key Stats for Technical Support Specialist

Gender

Female
28 %
Male
72 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.
Less than 1 year
3%
1-4 years
56%
5-9 years
21%
10-19 years
17%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

Late-Career
▲35%

Experienced
▲13%

▲10%

National Average
$39,000

▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
3%
1-4 years
56%
5-9 years
21%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 77%
vision benefits
Vision: 65%
dental benefits
None: 13%
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