Technical Support Supervisor Salary

A Technical Support Supervisor earns an average salary of $59,216 per year. A skill in Network Management / Administration is associated with high pay for this job.

$42,216 - $84,464
$42K
$60K
$84K
MEDIAN: $59,527
10%
50%
90%

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$14.25 - $31.94
$14
$19
$32
MEDIAN: $18.93
10%
50%
90%

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$0$84K
Salary $42,216 - $84,464
Bonus $200.00 - $9,787
Profit Sharing $1,468 - $5,311
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,044 - $84,552
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 250
Hourly Data $0$48
Hourly Rate $14.25 - $31.94
Overtime $21.19 - $48.96
Annual Data $0$84K
Bonus $200.00 - $9,787
Profit Sharing $1,468 - $5,311
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,044 - $84,552
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 62

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

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Technical Support Supervisor Tasks

  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.

Common Career Paths for Technical Support Supervisor


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Technical Support Supervisor Job Listings

Popular Employer Salaries for Technical Support Supervisor

Popular Skills for Technical Support Supervisor

Pay by Experience Level for Technical Support Supervisor

Pay by Experience for a Technical Support Supervisor has a positive trend. An entry-level Technical Support Supervisor with less than 5 years of experience can expect to earn an average total compensation of $50,000 based on 120 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $55,000 based on 104 salaries. An experienced Technical Support Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $65,000 based on 115 salaries. A Technical Support Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $68,000 based on 41 salaries.

Pay Difference by Location

National Average: $58,074

Larger city markers indicate a job is popular in that location.

Technical Support Supervisor Reviews

Q: What is it like working as a Technical Support Supervisor?

Technical Support Supervisor in California:
"Travel and Compensation."
Pros: Being able to work out on field sites. See customer's satisfaction after trouble shooting problems of products and craftsmanship of technicians.
Cons: Long hours with less compensation.

Technical Support Supervisor in San Diego:
"Checking Out Some Pay Options."
Pros: Great company with awesome growth potential.
Cons: Not enough organization, due to the rapid rate of growth.

Related Job Salaries

Key Stats for Technical Support Supervisor

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.
Less than 1 year
1%
1-4 years
28%
5-9 years
25%
10-19 years
32%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Supervisor Salaries

▲17%

▲11%

National Average
$58,000

▼4%

▼14%

Skills That Affect Technical Support Supervisor Salaries



Electronic Troubleshooting
▲7%

Technical Services
▲3%



National Average
$58,000


Customer Relationship Management (CRM)
▼2%

Training
▼4%



Systems Troubleshooting
▼10%

Microsoft Office
▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
1%
1-4 years
28%
5-9 years
25%
10-19 years
32%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 85%
vision benefits
Vision: 81%
no benefits
None: 8%
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