Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.
Technical Support Supervisor Tasks
Assist with hiring, policy communication, coaching, and grievances.
Manage ticket handling process and respond to day-to-day needs.
Supervise technical support teams, including scheduling and evaluation.
Assist with customer support.