A Technical Support Supervisor earns an average salary of $58,178 per year. Skills that are associated with high pay for this job are Network Management / Administration and Project Management.

$40,032 - $82,783
$40K
$58K
$83K
MEDIAN: $58,178
10%
50%
90%

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$14.31 - $32.71
$14
$21
$33
MEDIAN: $21.20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$40,032 - $82,783  
   
Bonus
$290.87 - $8,325  
Profit Sharing
$1,216 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,193 - $84,117  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 274
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.31 - $32.71  
   
Overtime
$21.27 - $48.39  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$290.87 - $8,325  
   
Profit Sharing
$1,216 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,193 - $84,117  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 65

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

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Technical Support Supervisor Tasks

  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.

Common Career Paths for Technical Support Supervisor


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Technical Support Supervisor Job Listings

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Popular Employer Salaries for Technical Support Supervisor

Popular Skills for Technical Support Supervisor

Pay by Experience Level for Technical Support Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $56,826

Larger city markers indicate a job is popular in that location.

Technical Support Supervisor Reviews

Q: What is it like working as a Technical Support Supervisor?

Technical Support Supervisor in California:
"Travel and Compensation."
Pros: Being able to work out on field sites. See customer's satisfaction after trouble shooting problems of products and craftsmanship of technicians.
Cons: Long hours with less compensation.

Technical Support Supervisor in San Diego:
"Checking Out Some Pay Options."
Pros: Great company with awesome growth potential.
Cons: Not enough organization, due to the rapid rate of growth.

Related Job Salaries

Key Stats for Technical Support Supervisor

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.
030
Less than 1 year
1%
1-4 years
28%
5-9 years
27%
10-19 years
30%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Supervisor Salaries



National Average
$57,000



Skills That Affect Technical Support Supervisor Salaries



Electronic Troubleshooting
up arrow 9%



Customer Relationship Management (CRM)
0%

National Average
$57,000


Training
up arrow 2%



Systems Troubleshooting
up arrow 8%

Microsoft Office
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
28%
5-9 years
27%
10-19 years
30%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 88%
vision benefits
Vision: 80%
dental benefits
None: 7%
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