Technical Support Supervisor Salary

A Technical Support Supervisor earns an average salary of $56,077 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Project Management is associated with high pay for this job.

$38,349 - $80,475
(Median)
$38K
$56K
$80K
MEDIAN: $56,077
10%
50%
90%

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$15.87 - $32.80
(Median)
$16
$22
$33
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$38,349 - $80,475  
   
Bonus
$0.00 - $7,803  
Profit Sharing
$304.10 - $10,101  
Commission
$100.00 - $5,575  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,603 - $82,388  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 464
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$15.87 - $32.80  
   
Overtime
$22.64 - $45.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $7,803  
   
Commission
$100.00 - $5,575  
Profit Sharing
$304.10 - $10,101  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,603 - $82,388  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 82
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Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.

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Technical Support Supervisor Tasks

  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.
  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.

Common Career Paths for Technical Support Supervisor


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Technical Support Supervisor Job Listings

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Pay by Experience Level for Technical Support Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Technical Support Supervisor Reviews

What is it like working as a Technical Support Supervisor?

Technical Support Supervisor in San Diego:
"Checking Out Some Pay Options."
Pros: Great company with awesome growth potential.
Cons: Not enough organization, due to the rapid rate of growth.

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Experience Affects Technical Support Supervisor Salaries



National Average
$56,000



Skills That Affect Technical Support Supervisor Salaries


Electronic Troubleshooting
up arrow 5%

Network Management / Administration
up arrow 4%

People Management
up arrow 3%

National Average
$56,000

Information Technology (IT) Support
up arrow 1%

Systems Troubleshooting
up arrow 1%

Training
up arrow 2%

Tech Support Call Center
up arrow 4%



Microsoft Office
up arrow 19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 119 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
0%
1-4 years
25%
5-9 years
29%
10-19 years
34%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 85%
vision benefits Vision: 74% employee benefits None: 7%
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