Technical Support Supervisor Salary (United States)

A Technical Support Supervisor earns an average salary of $54,157 per year. Experience has a moderate effect on pay for this job. People in this job generally don't have more than 20 years' experience.
Technical Support Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,087 - $78,013
(Median)
36K
43K
54K
65K
78K
MEDIAN: $54,157
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Technical Support Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.44 - $33.73
(Median)
15
21
26
34
MEDIAN: $21.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$36,087 - $78,013  
   
Bonus
$0.00 - $8,005  
Profit Sharing
$481.77 - $7,108  
Commission
$8.00 - $1,450  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,759 - $81,553  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 442
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$15.44 - $33.73  
   
Overtime
$22.93 - $51.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $8,005  
   
Commission
$8.00 - $1,450  
Profit Sharing
$481.77 - $7,108  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,759 - $81,553  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 73
Is Technical Support Supervisor your job title? Get a personalized salary report!
Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Technical Support Supervisor

Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.
Read More...
Technical Support Supervisor Tasks
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.
  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.

Common Career Paths for Technical Support Supervisor

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:

Technical Support Supervisor Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Technical Support Supervisor

Pay by Experience Level for Technical Support Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Austin
up arrow 10%
National Average
$55,000
Denver
up arrow 1%
San Diego
up arrow 2%
Indianapolis
up arrow 7%
Larger circles over a city indicate a job is popular in that location.

Technical Support Supervisor Reviews

What is it like working as a Technical Support Supervisor?
Technical Support Supervisor in San Diego:
"Checking Out Some Pay Options."
Pros: Great company with awesome growth potential.
Cons: Not enough organization, due to the rapid rate of growth.

Related Job Salaries

Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -

Experience Affects Technical Support Supervisor Salaries

Late-Career
up arrow 29%
National Average
$55,000

Skills That Affect Technical Support Supervisor Salaries

Project Management
up arrow 9%
Network Management / Administration
up arrow 7%
National Average
$55,000
Information Technology (IT) Support
up arrow 1%
Help Desk / Desktop Support (Tier 2)
up arrow 2%
Tech Support Call Center
up arrow 3%
Microsoft Office
up arrow 16%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 132 votes.

Gender

Female
21%
female alumni
 
Male
79%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
26%
5-9 years
29%
10-19 years
35%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%