Technical Support Supervisor Salary (United States)

The average salary for a Technical Support Supervisor is $53,536 per year. Experience has a moderate effect on income for this job. People in this job generally don't have more than 20 years' experience. A skill in Technical Services is associated with high pay for this job.
Technical Support Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,064 - $76,974
(Median)
36K
43K
54K
64K
77K
MEDIAN: $53,535
10%
25%
50%
75%
90%
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Technical Support Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.38 - $32.99
(Median)
15
21
26
33
MEDIAN: $21.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$36,064 - $76,974  
   
Bonus
$0.00 - $7,956  
Profit Sharing
$412.17 - $7,135  
Commission
$8.00 - $1,450  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,713 - $80,047  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 500
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$15.38 - $32.99  
   
Overtime
$22.82 - $49.06  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $7,956  
   
Commission
$8.00 - $1,450  
Profit Sharing
$412.17 - $7,135  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,713 - $80,047  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 500
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Location:
United States (change)
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Job Description for Technical Support Supervisor
Technical support supervisors are in charge of supervising specialized staff and overseeing technical support tasks for their company. They are responsible for providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions. Technical support supervisors ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly. As needed, they must also communicate and share important information with other supervisors.
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Technical Support Supervisor Tasks
  • Assist with hiring, policy communication, coaching, and grievances.
  • Manage ticket handling process and respond to day-to-day needs.
  • Supervise technical support teams, including scheduling and evaluation.
  • Assist with customer support.
Common Career Paths for Technical Support Supervisor

Technical Support Supervisor Job Listings

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Popular Skills for Technical Support Supervisor
Pay by Experience Level for Technical Support Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Francisco
up arrow 44%
Austin
up arrow 11%
Phoenix
up arrow 6%
Boston
0%
National Average
$54,000
San Diego
up arrow 1%
Pittsburgh
up arrow 5%
Indianapolis
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Supervisor Salaries

Late-Career
up arrow 30%
National Average
$54,000

Skills That Affect Technical Support Supervisor Salaries

Technical Services
up arrow 11%
Network Management / Administration
up arrow 7%
Project Management
up arrow 6%
National Average
$54,000
Help Desk / Desktop Support (Tier 2)
up arrow 1%
Information Technology (IT) Support
up arrow 2%
Team Leadership
up arrow 3%
Tech Support Call Center
up arrow 4%
Microsoft Office
up arrow 15%
Troubleshooting
up arrow 34%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 131 votes.
Gender
Female
22%
female alumni
 
Male
78%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
27%
5-9 years
29%
10-19 years
34%
20 years or more
9%
Common Health Benefits
medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 8%
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