Technical Support Technician with Help Desk / Desktop Support (Tier 2) Skills Salary

The average wage for a Technical Support Technician with Help Desk / Desktop Support (Tier 2) skills is $16.76 per hour. Experience has a moderate effect on salary for this job. People in this job generally don't have more than 20 years' experience.

$30,127 - $63,023
$30K
$40K
$63K
MEDIAN: $40,378
10%
50%
90%

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$12.27 - $24.43
$12
$17
$24
MEDIAN: $16.76
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$30,127 - $63,023  
   
Bonus
$0.00 - $6,082  
Profit Sharing
$-0.50 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,215 - $57,030  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 53
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.27 - $24.43  
   
Overtime
$18.57 - $37.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $6,082  
   
Profit Sharing
$-0.50 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,215 - $57,030  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 89

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Pay by Experience Level for Technical Support Technician

Pay by Experience for a Technical Support Technician has a positive trend. An entry-level Technical Support Technician with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 89 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 46 salaries. An experienced Technical Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 26 salaries. A Technical Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $54,000 based on 5 salaries.

Key Stats for Technical Support Technician

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.
Less than 1 year
1%
1-4 years
49%
5-9 years
29%
10-19 years
17%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Technician Salaries

Late-Career
▲41%

Experienced
▲24%

Mid-Career
▲7%

National Average
$38,000

▼5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
49%
5-9 years
29%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 73%
vision benefits
Vision: 63%
no benefits
None: 18%