Telecommunications specialists are responsible for troubleshooting, implementing, and providing telecommunications support on behalf of their organization. They are in charge of ensuring the correct functioning of telecommunication devices, as well as providing regular maintenance of said devices. They interact with company staff, communicating technical issues in non-technical language, and serve as administrators for telecommunication channels to minimize downtime. In addition, telecommunications specialists provide customer support for technical requests, process data to locate possible issues, and process voice mail and calling card requests. It is essential that these specialists follow strict privacy regulations when reviewing telecommunication logs and accounts.
Telecommunications Specialist Tasks
Configure and optimize telephone systems and services, voicemail and PBX communication systems and other related systems.
Detect, comprehend and initiate fixes for network problems.
Design, maintain and assess current or future telecommunications systems and equipment.