A telecommunications technician is responsible for the installation, maintenance, repair, and general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, security, Internet, and wireless systems.
This job field requires strong communication skills to convey information regarding available products, prices, and parts to clients who may not be familiar with telecommunications infrastructure. They must be able to multi-task and deal with problems in a timely manner. Additionally, they must communicate with other departments regarding orders, appointments, equipment delivery, and scheduled repairs.
Individuals in this job must also prioritize problems as they arise, understand what equipment is needed to perform an installation or repair jobs, and be able to order equipment. They must have basic computer skills in order to complete work orders and fill out required paperwork upon completion of a job.
Telecommunications technicians may work in an office environment responding to requests, or they may be field technicians that travel from location to location to provide services. Experienced technicians often serve as supervisors or trainers to entry-level technicians. Telecommunications technicians generally report to a supervisor in the same field.
Telecommunications technicians are required to hold at least a high school diploma or equivalent. Entry-level positions usually offer on-the-job training and an hourly wage, while experienced technicians often work for a salary with benefits. Positions involving travel require a driver's license and a clean driving record.
Telecommunications Technician Tasks
- Maintain and repair networks by testing circuits, isolating malfunctions, and repairing equipment.
- Demonstrate proper equipment usage to customers.
- Establish and remove wiring, hardware, and equipment used in communication systems and networks.