A telecommunicator usually works within the public safety realm. The telecommunicator serves as a midpoint between the public and emergency service personnel, such as police officers, EMTs, firefighters. When you dial 911, you speak with a telecommunicator.
This position is essential during the process of resolving emergency situations. The telecommunicator will often take calls from people who are in need of help and will relay this information to the appropriate departments. The telecommunicator will help to dispatch the necessary emergency services. This job can be highly stressful, as the telecommunicator is often responding to emergency situations. Quick thinking skills are needed, in order to quickly come up with solutions and actions that need to be carried out. Usually, this job involves the use of a two-way radio, alarm systems, and computerized response systems.
Hours vary for this job, as telecommunicators are required around the clock. The telecommunicator may need to be certified as an emergency medical dispatcher. Strong verbal communication skills are needed. The telecommunicator should also have strong interpersonal skills, in order to calm callers who are in distress. Computer skills are also required to work with databases and other software. Strong data entry and typing skills are needed, as the telecommunicator will type up reports. This job is usually acquired from schooling through the national academies of emergency dispatch. A minimum of a high school diploma is required in addition to this. There are other types of telecommunicators as well, including employees at phone companies.
Answer telephones and direct calls.
Enter dispatch calls into a computerized dispatch system.
Greet visitors and provide directions.
Contact appropriate personnel during emergency situations.
Operate base radio to communicate with police department staff.