Job Description for Telemarketer
A telemarketer's responsibilities vary slightly by field, but they are generally responsible for calling potential customers over the telephone using automatic dialing systems and/or other phone systems. They are responsible for persuading potential customers to buy services or products by following a prepared sales pitch with product information and price quotes. Once a sale has been made, the telemarketer is responsible for recording names, addresses, and other pertinent information. Telemarketers are also responsible for following up on previous calls, as the first call may not lead to sales. In all tasks, they are required to follow all organizational guidelines and policies.Read More...
This is generally not a physically demanding job, as the majority takes place on the phone and entering data into a computer. This may be either a full-time or part-time position, and telemarketers may make outbound and/or inbound calls. Typically, the telemarketer has an immediate supervisor to whom they report, as well as a daily or weekly sales goal.
Telemarketers typically need to have a minimum of a high school diploma or equivalent. Since this is often an entry level job, little or no work experience is generally required. Telemarketers must be self-motivated to meet sales quotas and be able to handle rejections on a constant basis. Having very strong verbal communication skills is a must.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computer.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Common Career Paths for Telemarketer
At the upper end, Telemarketers who move into a Registered Nurse role can end up with a hefty increase in pay. The average income for Registered Nurses is a much higher $56K per year. Telemarketers most often move into positions as Customer Service Representatives or Administrative Assistants; those groups report median salaries that are $5K higher and $8K higher, respectively.
Telemarketer Job Listings
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Pay by Experience Level for Telemarketer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Telemarketers, experience does not seem to be a major factor in determining pay. Workers in their first five years can expect to earn $22K, but people who have been around for five to 10 years earn a noticeably bigger sum of $26K. Telemarketers who work for 10 to 20 years in their occupation tend to earn about $30K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $33K on average.