Telemarketing Manager Salary
Those pursuing careers as Telemarketing Managers in the United States may have to make do with less; average incomes for people in this area hover around only $40K per year. Women Telemarketing Managers who took the survey just slightly outnumber men. While slightly more than half report receiving no health benefits, more than half do receive medical coverage, and around two in five have dental, as well. The majority of workers are highly satisfied with their job. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Telemarketing Manager
A telemarketing manager oversees a group of telemarketers. These employees usually work at a call center market services and products to customers over the phone.Read More...
The manager may establish realistic and motivating sales goals. The manager may also work on acquiring call lists and leads for staff members. In some positions, the manager will be rewarded by commissions, based on the performance of the team. It may also be essential to determine objectives, strategies, and plans of action, while identifying strengths and weaknesses that exist. Reports may have to be created by the manager, including forecasts of monthly, quarterly, and annual revenues. A budget may be given to the manager, so it is important to perform tasks within these means. The manager may have to speak to customers when calls have been escalated. In some jobs, the telemarketing staff will be in charge of creating leads for business-to-business sales, and the manager will be in charge of talking to these potential clients if interest in the products or services is expressed.
Therefore, strong telephone and communication skills are important. Also, strong knowledge of the company offerings and products is essential. It is important to determine areas that need improvement and to administer training accordingly. The call center environment can become quite noisy, so high tolerance to this type of situation is necessary. Since this is a management position, general managing duties, such as hiring and firing, scheduling, and carrying out employee evaluations, are usually expected. Payroll duties may also be carried out by the telemarketing manager in some positions.
Telemarketing Manager Tasks
- Train and manage telemarketing team with the aim to improve performance over time.
- Resolve customer problems, complaints, and inquiries.
- Track and analyze metrics, and provide reports on performance.
- Develop call scripts and formulas to improve results.
Telemarketing Manager Job Listings
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Pay by Experience Level for Telemarketing Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Workers with less than five years' experience earn around $34K on average. It may be worth noting that those who have five to 10 years under their belts see a lower median salary of $33K. Telemarketing Managers see a median salary of $41K after reaching one to two decades on the job. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $70K, which is substantially larger than the medians reported by folks with fewer years on their resumes.