Telesales Team Leader Salary
A Telesales Team Leader earns an average salary of $41,130 per year.
Job Description for Telesales Team Leader
Telesales team leaders work in the sales field, generally in call center environments. This is a management position, so a few years of experience in telesales-related positions may be required by some employers; prior experience in leading personnel may also be required.Read More...
Telesales team leaders provide direction to and within their departments and make corrections to staff behavior whenever necessary. They are responsible for ensuring that employees adhere to all laws, regulations, and company policies, and may occasionally lead training systems to improve the team's focus. In addition to managing personnel, these team leaders may also have telesales duties, so persistence and strong phone communication skills are very important in this position. Often, many calls may be required to generate a single sale; calls to customers may be from customer inquiries or leads generated by other departments, and cold-calling may occasionally be required in some positions.
Telesales team leaders must have vast knowledge of their company's offerings in order to educate personnel and offer products that customers may need and are likely to buy. Commission is often offered in this field in the form of rewards for sales made. The job often requires working in a hectic environment with an abundance of tasks, so the abilities to multitask and stay calm under pressure are important. A high school diploma is generally required, though applicants with a degree in a marketing-related field may be preferred by employers.
Telesales Team Leader Tasks
- Manage and monitor the performance of a team of telesales agents.
- Receive and forward feedback on sales agent performance.
- Identify opportunities for improving processes and increasing sales.
- Motivate sales agents to reach team sales objectives, providing training as necessary.