A teller supervisor in banking must thrive in three key skill areas. They must be excellent managers who are able to handle any issues involving employees in their area of responsibility; these management duties can include dealing with staff complaints, training needs, and scheduling requests. Teller supervisors must also have excellent customer service skills to deal with the bank's clients efficiently and effectively, ensuring their needs are met and satisfactorily resolving issues. Additionally, the teller supervisor in banking must be able to excel in handling financial transactions and money. The teller supervisor in banking may be responsible for securing and controlling the contents of the bank vault and ensuring that proper levels of cash are available in the bank.
The person in this position can expect to help their tellers in dealing with large transactions, customers who are having issues, and daily teller issues as they arise. It can be expected for the banking teller supervisor to train the tellers they oversee and to ensure that they are performing their jobs efficiently and effectively. This may involve providing feedback, praise, and reprimands, as needed.
Experience in banking, such as in a teller position, or work in a retail environment in which they handled money frequently is required for potential teller supervisors. Management and customer service experience is also essential for this position. A high school diploma or equivalent is generally the minimum educational requirement.
Teller Supervisor, Banking Tasks
- Ensure all bank policies are followed for cash handling, operations, safety, and customer service.
- Manage tellers, including hiring, training, supervision, and evaluation.