A terminal manager is responsible for the overall operator of a warehouse, including sales, administrative duties, net profit, and managing property. They also handle merchandising, controlling inventory, terminal budgeting, management of the personnel, and scheduling and staffing, among other duties.
A terminal manager should also be expected to be in charge for the various aspects of the terminal operations, and should have strong knowledge of the issues pertaining to their facility; they must also be able to communicate and execute solutions by themselves in a very effective manner. These managers must utilize drivers and equipment through load planning, dispatching, and managing drivers' availability. They also must ensure that relevant local, state, and federal regulations are met, as well as promote and encourage safety.
He or she must provide excellent customer service, as well as oversee the hiring, training, and development of their workforce (including the managers, technicians, and the factory support staff needed to ensure a safe and secure working environment). Additionally a terminal manager must be able to manage a facility within budget, execute a maintenance program, keep their area of work professional and clean, and clearly communicate issues relevant to individual staff members or the team as a whole.
Generally, a prospective terminal manager should have experience in scheduling work, shop-organization operations, and engines/operating systems.
Terminal Manager Tasks
- Direct transportation activities to maintain efficiency, profitability and customer satisfaction.
- Monitor budget, operational metrics, and compliance throughout terminal.
- Oversee the entire terminal, including driver and dispatch personnel.
- Handle customer complaints and revise processes to improve service.