An emergency room (ER) unit secretary is in charge of ensuring incoming patients and visitors are directed to the proper area upon arrival into the hospital. They generally talk to patients' families about whether the patient can be visited at that time, as well as answer phone calls at the nursing station or front desk; they also redirect calls to the appropriate person or unit as needed. In addition, emergency room unit secretaries are usually responsible for admitting patients into the emergency waiting room, as well as checking individuals in and out for inpatient and outpatient care and therapies. The emergency room unit secretary must keep all files and paperwork organized for easy access, as nurses and other hospital staff generally need to pull up pertinent information on patients.
A high school diploma or equivalent is typically the minimum educational requirement for this position. Previous secretarial experience in an office setting is typically required or preferred as well. An emergency room unit secretary needs to have exceptional communication skills due to the high volume of patients and other hospital staff that they work with on a daily basis. Additionally, they must have excellent time-management, multitasking and interpersonal skills.
Unit Secretary, Emergency Room (ER) Tasks
Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
Maintain and compile records, technical library and correspondence files.
Receive and route messages and documents such as laboratory results to appropriate staff.
Answer telephones, and direct calls to appropriate staff.