User Support Analyst Salary

For User Support Analysts, yearly average wages total $50K annually. Most workers in this position report high levels of job satisfaction. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. Among survey respondents, men are more common than women; 80 percent of User Support Analysts are male. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$34,427 - $66,720
(Median)
$34K
$50K
$67K
MEDIAN: $50,348
10%
50%
90%

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$14.41 - $25.89
(Median)
$14
$19
$26
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$34,427 - $66,720  
   
Bonus
$0.00 - $5,068  
Profit Sharing
$417.50  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,305 - $65,038  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 60
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.41 - $25.89  
   
Overtime
$22.50 - $44.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,068  
   
Profit Sharing
$417.50  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,305 - $65,038  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 47
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Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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User Support Analysts usually report a few specific skills. Those who have experience with Software Installation & Upgrade, Systems Troubleshooting, and Help Desk / Desktop Support can expect to be compensated well for these skills. Skills that pay less than market rate include Help Desk / Desktop Support. Help Desk / Desktop Support and Systems Troubleshooting are correlating skills — those who know the former usually know the latter.

Related Job Salaries

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Experience Affects User Support Analyst Salaries

Experienced
up arrow 13%

Mid-Career
up arrow 5%

National Average
$47,000

Entry-Level
up arrow 7%

Skills That Affect User Support Analyst Salaries

Software Installation & Upgrade
up arrow 8%

Systems Troubleshooting
0%

National Average
$47,000

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
50%
5-9 years
17%
10-19 years
30%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 81%
medical benefits
Vision: 76%
dental benefits
None: 8%
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