User Support Analyst Salary

Earnings for User Support Analysts in the United States come in at around $49K annually on average. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most User Support Analysts report high levels of job satisfaction. Most User Support Analysts survey respondents are men (76 percent). Participants in PayScale's salary questionnaire provided the particulars of this report.
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$37,587 - $70,299
$38K
$49K
$70K
MEDIAN: $48,502
10%
50%
90%

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$15.10 - $25.02
$15
$19
$25
MEDIAN: $18.53
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$37,587 - $70,299  
   
Bonus
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,149 - $65,659  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 31
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$15.10 - $25.02  
   
Overtime
$22.65 - $37.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,696  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,149 - $65,659  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 20
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for User Support Analyst

  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.
  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.

User Support Analyst Job Listings

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Pay by Experience Level for User Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $44K on average, and those who have worked for five to 10 years see a bigger median salary of $43K. User Support Analysts bring in $55K after working for 10 to 20 years. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $53K.

Related Job Salaries

Key Stats for User Support Analyst

Gender

Female
24 %
Male
76 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
1-4 years
45%
5-9 years
24%
10-19 years
22%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects User Support Analyst Salaries

▲20%

Late-Career
▲14%

National Average
$46,000

▼4%

▼7%

Skills That Affect User Support Analyst Salaries

Software Installation & Upgrade
▲8%



National Average
$46,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

1-4 years
45%
5-9 years
24%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 77%
vision benefits
Vision: 67%
dental benefits
None: 15%
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