User Support Analyst Salary

Median pay for User Support Analysts in the United States is around $50K annually. The bottom of the pay range sits near $32K, and the top verges on $63K per year. Nearly all report receiving medical coverage from their employers and most collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. Among survey respondents, men are more common than women; 82 percent of User Support Analysts are male. This overview is based on answers to PayScale's salary questionnaire.
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$34,604 - $63,759
(Median)
$35K
$50K
$64K
MEDIAN: $49,807
10%
50%
90%

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$14.51 - $27.36
(Median)
$15
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,604 - $63,759  
   
Bonus
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,868 - $63,050  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 52
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$14.51 - $27.36  
   
Overtime
$22.30 - $48.24  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $5,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,868 - $63,050  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 41
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Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Popular Skills for User Support Analyst


User Support Analysts who responded to the survey indicated only a few skills that they use on the job. Those who have experience with Software Installation & Upgrade, Systems Troubleshooting, and Help Desk / Desktop Support can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Help Desk / Desktop Support. Those educated in Help Desk / Desktop Support tend to be well versed in Software Installation & Upgrade.

Related Job Salaries

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Experience Affects User Support Analyst Salaries

Experienced
up arrow 12%

Mid-Career
up arrow 3%

National Average
$46,000

Entry-Level
up arrow 9%

Skills That Affect User Support Analyst Salaries

Software Installation & Upgrade
up arrow 1%

National Average
$46,000

Systems Troubleshooting
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

1-4 years
44%
5-9 years
16%
10-19 years
37%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 95% dental benefits Dental: 86%
vision benefits Vision: 81% employee benefits None: 5%
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