User Support Analyst Salary

Median pay for User Support Analysts in the United States lies in the neighborhood of $49K annually. Pay generally varies between $32K and $61K per year. The vast majority of User Support Analysts (81 percent) survey respondents are men. Medical benefits are awarded to nearly all, and most earn dental coverage. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Respondents to the PayScale salary survey provided the data for this report.
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$34,494 - $61,397
(Median)
$34K
$49K
$61K
MEDIAN: $48,866
10%
50%
90%

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$14.54 - $26.90
(Median)
$15
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$34,494 - $61,397  
   
Bonus
$0.00 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,538 - $61,132  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 50
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$14.54 - $26.90  
   
Overtime
$22.08 - $47.94  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,034  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,538 - $61,132  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 43

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Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Popular Skills for User Support Analyst


User Support Analysts who responded to the survey indicated only a few skills that they use on the job. Those who have experience with Software Installation & Upgrade, Systems Troubleshooting, and Help Desk / Desktop Support can expect to be compensated well for these skills. At the other end of the pay range are skills like Help Desk / Desktop Support. The majority of those who know Help Desk / Desktop Support also know Software Installation & Upgrade.

Related Job Salaries

United States (change)

Experience Affects User Support Analyst Salaries

Experienced
up arrow 11%

National Average
$45,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 9%

Skills That Affect User Support Analyst Salaries

Systems Troubleshooting
0%

Software Installation & Upgrade
0%

National Average
$45,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

1-4 years
42%
5-9 years
19%
10-19 years
34%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 94% dental benefits Dental: 84%
vision benefits Vision: 79% employee benefits None: 6%