Average User Support Analysts in the United States make around $49K per year. Male User Support Analysts are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The majority of workers are highly satisfied with their job. This overview is based on answers to PayScale's salary questionnaire.
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$36,153 - $70,834
$36K
$49K
$71K
MEDIAN: $49,147
10%
50%
90%

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$14.27 - $25.03
$14
$19
$25
MEDIAN: $18.53
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$36,153 - $70,834  
   
Bonus
$0.00 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,344 - $66,129  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 35
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$14.27 - $25.03  
   
Overtime
$22.00 - $37.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,344 - $66,129  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 24

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for User Support Analyst

  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.
  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.

User Support Analyst Job Listings

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Pay by Experience Level for User Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


People who have worked for fewer than five years bring home $44K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $42K. On average, User Support Analysts make $55K following one to two decades on the job. For some reason, User Support Analysts with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $53K.

Related Job Salaries

Key Stats for User Support Analyst

Gender

Female
24 %
Male
76 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.
040
1-4 years
41%
5-9 years
25%
10-19 years
22%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects User Support Analyst Salaries

Experienced
up arrow 20%

Late-Career
up arrow 16%

National Average
$45,000

Entry-Level
up arrow 4%

Mid-Career
up arrow 7%

Skills That Affect User Support Analyst Salaries

Software Installation & Upgrade
up arrow 10%


Help Desk / Desktop Support
0%

National Average
$45,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

1-4 years
41%
5-9 years
25%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 79%
vision benefits
Vision: 70%
dental benefits
None: 15%
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