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User Support Analyst Salary

Median pay for User Support Analysts in the United States lies in the neighborhood of $50K annually. Pay generally varies between $32K and $63K per year. User Support Analysts who took the survey are largely men, dominating at 81 percent. Nearly all report receiving medical coverage from their employers and most collect dental insurance. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. This report is based on responses to the PayScale salary survey.
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$34,604 - $63,759
(Median)
$35K
$50K
$64K
MEDIAN: $49,807
10%
50%
90%

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$14.54 - $26.90
(Median)
$15
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$34,604 - $63,759  
   
Bonus
$0.00 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,621 - $62,799  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 52
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$14.54 - $26.90  
   
Overtime
$22.08 - $47.94  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,034  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,621 - $62,799  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 43

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Popular Skills for User Support Analyst


Survey takers who work as User Support Analysts report a focused set of job skills. Those who have experience with Software Installation & Upgrade, Systems Troubleshooting, and Help Desk / Desktop Support can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support. Those familiar with Help Desk / Desktop Support also tend to know Software Installation & Upgrade.

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United States (change)

Experience Affects User Support Analyst Salaries

Experienced
up arrow 12%

Mid-Career
up arrow 1%

National Average
$46,000

Entry-Level
up arrow 10%

Skills That Affect User Support Analyst Salaries

National Average
$46,000

Software Installation & Upgrade
up arrow 1%

Systems Troubleshooting
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

1-4 years
42%
5-9 years
18%
10-19 years
37%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 95% dental benefits Dental: 86%
vision benefits Vision: 81% employee benefits None: 5%
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