User Support Analyst Salary

Pay for User Support Analysts in the United States sits in the ballpark of $50K annually. Compensation ranges between $32K and $63K per year. The majority of User Support Analysts claim high levels of job satisfaction. Nearly all report receiving medical coverage from their employers and most collect dental insurance. The vast majority of User Support Analysts (81 percent) survey respondents are men. This snapshot results from replies to PayScale's salary survey.
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$34,709 - $63,495

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$14.48 - $27.55

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$34,709 - $63,495  
   
Bonus
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,916 - $62,923  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$14.48 - $27.55  
   
Overtime
$22.30 - $48.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $5,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,916 - $62,923  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 40
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Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Survey takers who work as User Support Analysts report a focused set of job skills. Those who have experience with Software Installation & Upgrade, Systems Troubleshooting, and Help Desk / Desktop Support can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Help Desk / Desktop Support. Help Desk / Desktop Support and Systems Troubleshooting are correlating skills — those who know the former usually know the latter.

Related Job Salaries

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Experience Affects User Support Analyst Salaries

Experienced
up arrow 12%

Mid-Career
up arrow 3%

National Average
$47,000

Entry-Level
up arrow 8%

Skills That Affect User Support Analyst Salaries

Software Installation & Upgrade
up arrow 1%

National Average
$47,000

Systems Troubleshooting
up arrow 1%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

1-4 years
45%
5-9 years
17%
10-19 years
35%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 95% dental benefits Dental: 86%
vision benefits Vision: 81% employee benefits None: 5%
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