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User Support Analyst Salary

User Support Analysts in the United States pull down an average of $48K annually. Earnings sit near $32K on the lower side but can approach $61K per year on the higher side. Men make up the vast majority of User Support Analysts (83 percent) who took the survey. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. For the most part, people in this position report moderate levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.
$34,657 - $61,098
(Median)
35K
41K
48K
56K
61K
MEDIAN: $47,771
10%
25%
50%
75%
90%

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$14.87 - $30.94
(Median)
15
23
31
MEDIAN: $18.00
10%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$34,657 - $61,098  
   
Bonus
$0.00 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,429 - $61,214  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 43
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$14.87 - $30.94  
   
Overtime
$22.81 - $46.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,034  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,429 - $61,214  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 40
United States (change)

Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Popular Skills for User Support Analyst


Job skills reported by User Support Analysts are limited. Those who have experience with Systems Troubleshooting, Software Installation & Upgrade, and Help Desk / Desktop Support can expect to be compensated well for these skills. Skills that pay less than market rate include Help Desk / Desktop Support. Most people skilled in Help Desk / Desktop Support are similarly competent in Software Installation & Upgrade.

Related Job Salaries

Experience Affects User Support Analyst Salaries

Experienced
up arrow 10%

National Average
$45,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 10%

Skills That Affect User Support Analyst Salaries

National Average
$45,000

Systems Troubleshooting
up arrow 3%

Software Installation & Upgrade
up arrow 3%

Help Desk / Desktop Support
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

1-4 years
45%
5-9 years
20%
10-19 years
33%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 95% dental benefits Dental: 81%
vision benefits Vision: 73% employee benefits None: 5%