The average User Support Analyst in the United States can expect to rake in roughly $50K per year. Work is enjoyable for User Support Analysts, who typically claim high levels of job satisfaction. Making up 77 percent of those who took the survey, male User Support Analysts greatly outnumber their female counterparts. Medical benefits are awarded to a large number, and most earn dental coverage. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Read More
$36,351 - $71,382
(Median)
$36K
$50K
$71K
MEDIAN: $50,054
10%
50%
90%

Add this chart to your site: 640px    300px

$13.95 - $25.53
(Median)
$14
$19
$26
MEDIAN: $18.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$36,351 - $71,382  
   
Bonus
$0.00 - $9,000  
Profit Sharing
$335.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,929 - $70,294  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 37
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17$34$51
Hourly Rate
$13.95 - $25.53  
   
Overtime
$22.17 - $49.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $9,000  
   
Profit Sharing
$335.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,929 - $70,294  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 28
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for User Support Analyst

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

Search for more jobs:

Pay by Experience Level for User Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $44K on average, and those who have five to 10 years under their belts see a higher median salary of $46K. User Support Analysts with one to two decades of relevant experience report an average salary of approximately $58K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran User Support Analysts report making only $52K on average.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects User Support Analyst Salaries

Experienced
up arrow 26%

Late-Career
up arrow 15%

Mid-Career
up arrow 1%

National Average
$46,000

Entry-Level
up arrow 4%

Skills That Affect User Support Analyst Salaries

Software Installation & Upgrade
up arrow 10%

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support
0%

National Average
$46,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

1-4 years
42%
5-9 years
25%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 81%
medical benefits
Vision: 72%
dental benefits
None: 13%
ADVERTISEMENT