User Support Specialist Salary

The average User Support Specialist in the United States earns approximately $44K per year. The majority of User Support Specialists claim high levels of job satisfaction. Making up 71 percent of those who took the survey, male User Support Specialists greatly outnumber their female counterparts. Almost all enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. This overview is based on answers to PayScale's salary questionnaire.

$32,428 - $67,715
$32K
$44K
$68K
MEDIAN: $44,138
10%
50%
90%

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$12.60 - $27.75
$13
$19
$28
MEDIAN: $19.38
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$32,428 - $67,715  
   
Bonus
$0.00 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,865 - $66,689  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 38
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$12.60 - $27.75  
   
Overtime
$15.71 - $43.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $11,745  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,865 - $66,689  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 25

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for User Support Specialist

  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.
  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.

User Support Analyst Job Listings

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Pay by Experience Level for User Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $42K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $46K. The average pay reported by folks with 10 to 20 years of experience is around $50K. User Support Specialists who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $45K.

Related Job Salaries

Key Stats for User Support Specialist

Gender

Female
29 %
Male
71 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
10%
1-4 years
41%
5-9 years
32%
10-19 years
13%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects User Support Specialist Salaries

Experienced
▲15%

Mid-Career
▲5%

Late-Career
▲3%

National Average
$44,000

Entry-Level
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
10%
1-4 years
41%
5-9 years
32%
10-19 years
13%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 79%
vision benefits
Vision: 70%
dental benefits
None: 7%
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