User Support Specialist Salary

For User Support Specialists, annual average wages total $45K per year. Medical benefits are awarded to almost all, and a fair number earn dental coverage. The majority of workers are highly satisfied with their job. Male User Support Specialists are more prevalent than women among those who took the survey — 69 percent of professionals.

$33,905 - $69,038
$34K
$45K
$69K
MEDIAN: $45,413
10%
50%
90%

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$11.88 - $28.23
$12
$20
$28
MEDIAN: $19.70
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$33,905 - $69,038  
   
Bonus
$-0.50 - $11,836  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,678 - $67,743  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 35
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$11.88 - $28.23  
   
Overtime
$15.35 - $44.70  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$-0.50 - $11,836  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,678 - $67,743  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 20

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for User Support Specialist

  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.
  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.

User Support Analyst Job Listings

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Pay by Experience Level for User Support Specialist

Pay by Experience for a User Support Specialist has a positive trend. An entry-level User Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 35 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A User Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 21 salaries. An experienced User Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 8 salaries. A User Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $45,000 based on 6 salaries.

Related Job Salaries

Key Stats for User Support Specialist

Gender

Female
31 %
Male
69 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
9%
1-4 years
42%
5-9 years
33%
10-19 years
11%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects User Support Specialist Salaries

Experienced
▲25%

Mid-Career
▲7%

Late-Career
▼0%

National Average
$45,000

Entry-Level
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
9%
1-4 years
42%
5-9 years
33%
10-19 years
11%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 78%
vision benefits
Vision: 69%
no benefits
None: 6%