Median pay for User Support Specialists in the United States lies in the neighborhood of $45K per year. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Job satisfaction is reported as high by the vast majority of workers. The majority of User Support Specialists (67 percent) who took the survey are men. This report is based on answers to PayScale's salary questionnaire.

$32,883 - $69,292
$33K
$45K
$69K
MEDIAN: $45,412
10%
50%
90%

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$12.82 - $27.56
$13
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$32,883 - $69,292  
   
Bonus
$0.00 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,222 - $67,143  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 43
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.82 - $27.56  
   
Overtime
$18.91 - $46.37  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,745  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,222 - $67,143  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 27

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for User Support Specialist

  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.
  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.

User Support Analyst Job Listings

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Pay by Experience Level for User Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those who have worked for fewer than five years take home a median salary of $42K, and workers with five to 10 years of experience earn a higher $46K on average. User Support Specialists with one to two decades of relevant experience report an average salary of approximately $54K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $45K on average.

Related Job Salaries

Key Stats for User Support Specialist

Gender

Female
33 %
Male
67 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.
Less than 1 year
9%
1-4 years
44%
5-9 years
27%
10-19 years
16%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects User Support Specialist Salaries

Experienced
up arrow 23%

Mid-Career
up arrow 5%

Late-Career
up arrow 2%

National Average
$44,000

Entry-Level
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
9%
1-4 years
44%
5-9 years
27%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
vision benefits
Vision: 66%
dental benefits
None: 11%
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