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User Support Specialist Salary

User Support Specialists in the United States can expect to earn an average of $44K annually. Job satisfaction is reported as high by the vast majority of workers. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The vast majority of User Support Specialists (81 percent) survey respondents are men.
$28,727 - $56,587
(Median)
29K
37K
44K
51K
57K
MEDIAN: $43,707
10%
25%
50%
75%
90%

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$13.03 - $27.78
(Median)
13
15
18
24
28
MEDIAN: $18.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,727 - $56,587  
   
Bonus
$0.00 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,223 - $57,268  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 81
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$13.03 - $27.78  
   
Overtime
$16.56 - $49.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $3,250  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,223 - $57,268  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 48
United States (change)

Job Description for User Support Specialist

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Related Job Salaries

Experience Affects User Support Specialist Salaries

Experienced
up arrow 22%

National Average
$42,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
22%
10-19 years
25%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 75%
vision benefits Vision: 61% employee benefits None: 11%