User Support Specialist Salary
The average User Support Specialist in the United States earns approximately $44K per year. The majority of User Support Specialists claim high levels of job satisfaction. Making up 71 percent of those who took the survey, male User Support Specialists greatly outnumber their female counterparts. Almost all enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. This overview is based on answers to PayScale's salary questionnaire.
Job Description for User Support Specialist
- Perform software installation, configuration, and maintenance to set up and maintain systems.
- Analyze incident logs and escalate systemic software or hardware problems.
- Create and update accounts and customized workstations, and log all inventory.
- Troubleshoot hardware and software problems, and track overall and specific concerns.
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Pay by Experience Level for User Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience make $42K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $46K. The average pay reported by folks with 10 to 20 years of experience is around $50K. User Support Specialists who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $45K.
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