User Support Specialist Salary

Pay for User Support Specialists in the United States sits in the ballpark of $45K per year. Earnings sit near $30K on the lower side but can approach $60K per year on the higher side. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Making up 78 percent of those who took the survey, male User Support Specialists greatly outnumber their female counterparts. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$32,053 - $62,571
(Median)
$32K
$45K
$63K
MEDIAN: $45,048
10%
50%
90%

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$13.87 - $27.72
(Median)
$14
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$32,053 - $62,571  
   
Bonus
$0.00 - $6,638  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,364 - $59,878  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 74
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.87 - $27.72  
   
Overtime
$20.71 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,638  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,364 - $59,878  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 54
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Job Description for User Support Specialist

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Experience Affects User Support Specialist Salaries

Experienced
up arrow 19%

National Average
$44,000

Mid-Career
up arrow 6%

Entry-Level
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
4%
1-4 years
43%
5-9 years
22%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 66% employee benefits None: 11%
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