User Support Specialist Salary

For User Support Specialists, annual average wages total $45K per year. The pay spectrum stretches from $31K to $60K per year. Job satisfaction is high and work is enjoyable for most User Support Specialists. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Generally, women make up less than a third of all User Support Specialists who answered the questionnnaire. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$32,487 - $63,938
(Median)
$32K
$45K
$64K
MEDIAN: $44,900
10%
50%
90%

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$13.84 - $27.63
(Median)
$14
$18
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$32,487 - $63,938  
   
Bonus
$0.00 - $6,638  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,581 - $60,128  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 71
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.84 - $27.63  
   
Overtime
$20.71 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,638  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,581 - $60,128  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 53
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Job Description for User Support Specialist

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Experience Affects User Support Specialist Salaries

Experienced
up arrow 20%

National Average
$43,000

Entry-Level
up arrow 7%

Mid-Career
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
21%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 12%
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