User Support Specialist Salary

Median pay for User Support Specialists in the United States lies in the neighborhood of $44K annually. Job satisfaction is high and work is enjoyable for most User Support Specialists. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Male User Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The numbers in this rundown were provided by PayScale's salary survey participants.

$33,704 - $63,938
(Median)
$34K
$44K
$64K
MEDIAN: $44,347
10%
50%
90%

Add this chart to your site: 640px    300px

$13.94 - $27.99
(Median)
$14
$19
$28
MEDIAN: $18.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$33,704 - $63,938  
   
Bonus
$0.00 - $6,904  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,289 - $60,821  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 81
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$13.94 - $27.99  
   
Overtime
$20.71 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,904  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,289 - $60,821  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 56
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for User Support Specialist

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

Search for more jobs:

Pay by Experience Level for User Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those who have worked for fewer than five years take home a median salary of $40K, and workers with five to 10 years of experience earn a higher $42K on average. After working for 10 to 20 years, User Support Specialists make a median salary of $53K. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $45K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects User Support Specialist Salaries

Experienced
up arrow 23%

Late-Career
up arrow 3%

National Average
$43,000

Mid-Career
up arrow 4%

Entry-Level
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
7%
1-4 years
45%
5-9 years
20%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
medical benefits
Vision: 67%
dental benefits
None: 9%
ADVERTISEMENT