User Support Specialist Salary

User Support Specialists in the United States take home approximately $45K per year on average. Pay ranges from $31K on the low end to $60K per year on the high end. Generally, women make up less than a third of all User Support Specialists who answered the questionnnaire. Most User Support Specialists report high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance.

$32,604 - $63,023

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$13.84 - $27.63

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$32,604 - $63,023  
   
Bonus
$0.00 - $6,638  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,656 - $60,002  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 73
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$13.84 - $27.63  
   
Overtime
$20.71 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $6,638  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,656 - $60,002  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 53
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Job Description for User Support Specialist

  • Create and update accounts and customized workstations, and log all inventory.
  • Troubleshoot hardware and software problems, and track overall and specific concerns.
  • Perform software installation, configuration, and maintenance to set up and maintain systems.
  • Analyze incident logs and escalate systemic software or hardware problems.

User Support Analyst Job Listings

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Experience Affects User Support Specialist Salaries

Experienced
up arrow 20%

National Average
$43,000

Entry-Level
up arrow 7%

Mid-Career
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
21%
10-19 years
26%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 65% employee benefits None: 12%
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