Vice President (VP), Customer Service Salary
VPs of Customer Service in the United States can expect wages of $138K per year on average. In the world of VPs of Customer Service, total cash compensation can vary between $85K and $226K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $54K and $30K, respectively. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Job satisfaction is reported as high by the vast majority of workers.
|Salary||$81,678 - $192,953|
|Bonus||$5,171 - $54,264|
|Profit Sharing||$-0.49 - $29,799|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$84,763 - $226,042|
Job Description for Vice President (VP), Customer Service
The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.Read More...
In addition, vice presidents of customer service are involved in the hiring and training of employees, and they regularly meet with lower-level employees (such as middle managers) to assess and resolve any workplace issues. These professionals also provide information and reports to the upper-management team related to customer service performance and issues. Generally, vice presidents of customer service work in an office setting during regular business hours, although overtime may be occasionally required depending on the needs of the company.
The vice president of customer service is generally required to have at least a high school diploma or equivalent, with at least an associate's or bachelor's degree in a related field often required or preferred. Extensive customer service experience is needed as well. The vice president of customer service should have strong written and verbal communication skills to manage internal and external communication. They should work well in a team setting, as well as on their own with minimal supervision.
Vice President (VP), Customer Service Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
Vice President (VP), Customer Service Job Listings
Popular Skills for Vice President (VP), Customer Service
VPs of Customer Service report using a wide range of professional skills. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average, with boosts between 3 percent and 18 percent. At the other end of the pay range are skills like Project Management and Customer Relationship Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management.
Pay by Experience Level for Vice President (VP), Customer Service
Pay by Experience for a Vice President (VP), Customer Service has a positive trend. An entry-level Vice President (VP), Customer Service with less than 5 years of experience can expect to earn an average total compensation of $121,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Vice President (VP), Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $129,000 based on 52 salaries. An experienced Vice President (VP), Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $153,000 based on 149 salaries. A Vice President (VP), Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $161,000 based on 95 salaries.
Pay Difference by Location
Surpassing the national average by 35 percent, VPs of Customer Service in Chicago receive some of the highest pay in the country. VPs of Customer Service will also find cushy salaries in Seattle (+27 percent), San Francisco (+26 percent), Dallas (+15 percent), and Denver (+14 percent). VPs of Customer Service' salaries are heavily influenced by location — VPs of Customer Service in Los Angeles bring in salaries that are 27 percent lower than the national average. Employers also pay below the national average in Portland (25 percent lower) and Atlanta (10 percent lower).
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Key Stats for Vice President (VP), Customer Service
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