Average VPs of Customer Service in the United States make around $135K per year. Total cash compensation to VPs of Customer Service bottoms out near $85K and approaches $226K on the high end; the biggest paychecks include approximately $54K from bonuses and almost $29K from profit sharing. Geography and tenure each impact pay for this group, with the former having the largest influence. For the most part, VPs of Customer Service enjoy their work and report high levels of job satisfaction. The majority of VPs of Customer Service (63 percent) survey respondents are male. Medical benefits are awarded to almost all, and a large number earn dental coverage.

$81,871 - $190,821
$82K
$140K
$190K
MEDIAN: $135,343
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$80K$160K$240K
Salary
$81,871 - $190,821  
   
Bonus
$7,096 - $54,014  
Profit Sharing
$0.00 - $29,479  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$85,406 - $226,455  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 259

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United States (change)

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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Vice President (VP), Customer Service


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Many VPs of Customer Service transition into upper-level roles like VP of Operations. However, VPs of Operations do report a slightly lower median income of $122K per year.

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Popular Skills for Vice President (VP), Customer Service


Survey results imply that VPs of Customer Service put a diverse skill set to use. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average, with boosts between 4 percent and 19 percent. Skills that pay less than market rate include Project Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Even the relatively untried can take home bulky six-figure salaries; employees who have worked for fewer than five years report earning $121K on average. VPs of Customer Service who work for 10 to 20 years in their occupation tend to earn about $152K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $158K.

Related Job Salaries

Key Stats for Vice President (VP), Customer Service

Gender

Female
37 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 23 votes.
Less than 1 year
0%
1-4 years
7%
5-9 years
10%
10-19 years
42%
20 years or more
41%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Vice President (VP), Customer Service Salaries



National Average
$149,000



Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
up arrow 19%

Strategic Planning
up arrow 13%

Operations Management
up arrow 4%


Customer Service Metrics
up arrow 1%

Team Leadership
0%

National Average
$149,000


Call Center
up arrow 2%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 23 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
10%
10-19 years
42%
20 years or more
41%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 85%
vision benefits
Vision: 76%
dental benefits
None: 4%
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