Vice President (VP), Customer Service Salary
VPs of Customer Service in the United States take home an average $135K annually. With some bonuses approaching $54K and certain profit sharing proceeds approaching $31K, overall incomes of VPs of Customer Service spread between $85K and $225K depending on individual performance. Residence is the biggest factor affecting pay for this group, followed by years of experience. Most workers in this position report high levels of job satisfaction. VPs of Customer Service who participated in the survey are largely men, dominating at 63 percent. Nearly all report receiving medical coverage from their employers and most collect dental insurance.
|Salary||$81,552 - $189,947|
|Bonus||$7,946 - $53,719|
|Profit Sharing||$0.00 - $30,521|
|Total Pay (||$84,628 - $224,594|
Job Description for Vice President (VP), Customer Service
The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.Read More...
In addition, vice presidents of customer service are involved in the hiring and training of employees, and they regularly meet with lower-level employees (such as middle managers) to assess and resolve any workplace issues. These professionals also provide information and reports to the upper-management team related to customer service performance and issues. Generally, vice presidents of customer service work in an office setting during regular business hours, although overtime may be occasionally required depending on the needs of the company.
The vice president of customer service is generally required to have at least a high school diploma or equivalent, with at least an associate's or bachelor's degree in a related field often required or preferred. Extensive customer service experience is needed as well. The vice president of customer service should have strong written and verbal communication skills to manage internal and external communication. They should work well in a team setting, as well as on their own with minimal supervision.
Vice President (VP), Customer Service Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
Vice President (VP), Customer Service Job Listings
Popular Skills for Vice President (VP), Customer Service
Survey results imply that VPs of Customer Service put a diverse skill set to use. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average, with boosts between 5 percent and 20 percent. At the other end of the pay range are skills like Project Management and Customer Relationship Management. Most people who know Customer Relationship Management also know Project Management.
Pay by Experience Level for Vice President (VP), Customer Service
Pay by Experience for a Vice President (VP), Customer Service has a positive trend. An entry-level Vice President (VP), Customer Service with less than 5 years of experience can expect to earn an average total compensation of $121,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Vice President (VP), Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $129,000 based on 52 salaries. An experienced Vice President (VP), Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $153,000 based on 149 salaries. A Vice President (VP), Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $161,000 based on 95 salaries.
Pay Difference by Location
Chicago offers some of the highest pay in the country for VPs of Customer Service, 37 percent above the national average. VPs of Customer Service can also look forward to large paychecks in cities like Seattle (+28 percent), San Francisco (+27 percent), Dallas (+17 percent), and Denver (+15 percent). Compared to the national average, Los Angeles VPs of Customer Service have considerably lower salaries, 26 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Not at the bottom but still paying below the median are employers in Portland and Atlanta (24 percent lower and 9 percent lower, respectively).
Related Job Salaries
Key Stats for Vice President (VP), Customer Service
Rated 5 out of 5
based on 25 votes.