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Vice President (VP), Customer Service Salary

Average pay for VPs of Customer Service in the United States is more than reasonable, with annual salaries pushing past the six-figure mark ($123K). Total cash compensation to VPs of Customer Service approaches anywhere from $69K on the lower end to $201K on the higher end; in exceptional cases, this can include more than $44K from bonuses and upwards of $35K from profit sharing. Location and career duration each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Medical benefits are awarded to a large number, and most earn dental coverage. Male VPs of Customer Service who responded to the survey are more common than women; more than half (61 percent) are men. The numbers in this rundown were provided by PayScale's salary survey participants.

$67,022 - $172,220
(Median)
$67K
$120K
$170K
MEDIAN: $123,217
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Salary
$67,022 - $172,220  
   
Bonus
$3,064 - $43,956  
Profit Sharing
$0.00 - $34,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$68,796 - $200,592  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 353
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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Many VPs of Customer Service move into VP of Operations roles. VPs of Operations seem to make a little less than VPs of Customer Service as their salaries average out to $122K a year.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a pretty varied skill set on the job. Most notably, skills in Operations Management, Strategic Planning, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 7 percent and 13 percent. Skills that seem to negatively impact pay include Project Management and Customer Relationship Management. Those educated in Customer Relationship Management tend to be well versed in Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of VPs of Customer Service. Whereas the median salary for inexperienced employees is approximately $80K, incomes in the five-to-10 year group are significantly higher, averaging to the comfortable six-figure sum of $116K. VPs of Customer Service bring in $143K after working for 10 to 20 years. VPs of Customer Service with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $157K.

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$137,000



Skills That Affect Vice President (VP), Customer Service Salaries

Operations Management
up arrow 13%

Strategic Planning
up arrow 13%

Call Center
up arrow 7%

Team Leadership
up arrow 4%

Customer Service
0%

National Average
$137,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
39 %
Male
61 %

Years of Experience

Less than 1 year
0%
1-4 years
6%
5-9 years
10%
10-19 years
47%
20 years or more
37%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 67% employee benefits None: 8%
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