Vice President (VP), Customer Service Salary
Average VPs of Customer Service in the United States make around $135K per year. Total cash compensation to VPs of Customer Service bottoms out near $85K and approaches $226K on the high end; the biggest paychecks include approximately $54K from bonuses and almost $29K from profit sharing. Geography and tenure each impact pay for this group, with the former having the largest influence. For the most part, VPs of Customer Service enjoy their work and report high levels of job satisfaction. The majority of VPs of Customer Service (63 percent) survey respondents are male. Medical benefits are awarded to almost all, and a large number earn dental coverage.
Job Description for Vice President (VP), Customer Service
The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.Read More...
In addition, vice presidents of customer service are involved in the hiring and training of employees, and they regularly meet with lower-level employees (such as middle managers) to assess and resolve any workplace issues. These professionals also provide information and reports to the upper-management team related to customer service performance and issues. Generally, vice presidents of customer service work in an office setting during regular business hours, although overtime may be occasionally required depending on the needs of the company.
The vice president of customer service is generally required to have at least a high school diploma or equivalent, with at least an associate's or bachelor's degree in a related field often required or preferred. Extensive customer service experience is needed as well. The vice president of customer service should have strong written and verbal communication skills to manage internal and external communication. They should work well in a team setting, as well as on their own with minimal supervision.
Vice President (VP), Customer Service Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
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Popular Skills for Vice President (VP), Customer Service
Survey results imply that VPs of Customer Service put a diverse skill set to use. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average, with boosts between 4 percent and 19 percent. Skills that pay less than market rate include Project Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management.
Pay by Experience Level for Vice President (VP), Customer Service
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. Even the relatively untried can take home bulky six-figure salaries; employees who have worked for fewer than five years report earning $121K on average. VPs of Customer Service who work for 10 to 20 years in their occupation tend to earn about $152K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $158K.
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Key Stats for Vice President (VP), Customer Service
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