Vice President (VP), Customer Service Salary

VPs of Customer Service in the United States take home an average $135K annually. With some bonuses approaching $54K and certain profit sharing proceeds approaching $31K, overall incomes of VPs of Customer Service spread between $85K and $225K depending on individual performance. Residence is the biggest factor affecting pay for this group, followed by years of experience. Most workers in this position report high levels of job satisfaction. VPs of Customer Service who participated in the survey are largely men, dominating at 63 percent. Nearly all report receiving medical coverage from their employers and most collect dental insurance.

$81,552 - $189,947
$82K
$130K
$190K
MEDIAN: $134,738
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$80K$160K$240K
Salary
$81,552 - $189,947  
   
Bonus
$7,946 - $53,719  
Profit Sharing
$0.00 - $30,521  
Commission
$1,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$84,628 - $224,594  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 247

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United States (change)

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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Vice President (VP), Customer Service


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Although many VPs of Customer Service transition into VP of Operations roles, the latter job seems to pay slightly less with an average reported annual income of $122K.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


Survey results imply that VPs of Customer Service put a diverse skill set to use. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average, with boosts between 5 percent and 20 percent. At the other end of the pay range are skills like Project Management and Customer Relationship Management. Most people who know Customer Relationship Management also know Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Pay by Experience for a Vice President (VP), Customer Service has a positive trend. An entry-level Vice President (VP), Customer Service with less than 5 years of experience can expect to earn an average total compensation of $121,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Vice President (VP), Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $129,000 based on 52 salaries. An experienced Vice President (VP), Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $153,000 based on 149 salaries. A Vice President (VP), Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $161,000 based on 95 salaries.

Pay Difference by Location

National Average: $148,509

Larger city markers indicate a job is popular in that location.

Chicago offers some of the highest pay in the country for VPs of Customer Service, 37 percent above the national average. VPs of Customer Service can also look forward to large paychecks in cities like Seattle (+28 percent), San Francisco (+27 percent), Dallas (+17 percent), and Denver (+15 percent). Compared to the national average, Los Angeles VPs of Customer Service have considerably lower salaries, 26 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Not at the bottom but still paying below the median are employers in Portland and Atlanta (24 percent lower and 9 percent lower, respectively).

Related Job Salaries

Key Stats for Vice President (VP), Customer Service

Gender

Female
37 %
Male
63 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.
Less than 1 year
0%
1-4 years
7%
5-9 years
11%
10-19 years
43%
20 years or more
38%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Vice President (VP), Customer Service Salaries

▲8%

▲3%

National Average
$149,000

▼13%

▼19%

Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
▲20%

Strategic Planning
▲13%

Operations Management
▲5%


Customer Service Metrics
▲1%

National Average
$149,000

Call Center
▼1%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
11%
10-19 years
43%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 86%
vision benefits
Vision: 76%
no benefits
None: 4%