Vice President (VP), Customer Service Salary

The average VP of Customer Service in the United States earns approximately $129K per year. Total cash earnings of VPs of Customer Service range from $77K on the low end to $221K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $51K and $36K, respectively. Geographic location and career duration each impact pay for this group, with the former having the largest influence. The majority of VPs of Customer Service (62 percent) who took the survey are men. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to more than half. For the most part, VPs of Customer Service enjoy their work and report high levels of job satisfaction.

$71,170 - $181,948
(Median)
$71K
$130K
$180K
MEDIAN: $128,545
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$80K$160K$240K
Salary
$71,170 - $181,948  
   
Bonus
$4,790 - $50,601  
Profit Sharing
$0.00 - $35,895  
Commission
$10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$77,158 - $220,961  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 459
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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VPs of Customer Service who take on a higher-level position such as VP of Operations may get paid a little bit less in that new role, as VPs of Operations on average bring home $122K.

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service generally report applying a varied skill set to their work. Most notably, facility with Leadership, Strategic Planning, and Operations Management are correlated to pay that is significantly above average, leading to increases of 20 percent, 14 percent, and 5 percent, respectively. Skills that seem to negatively impact pay include Project Management and Customer Relationship Management. Those educated in Customer Relationship Management tend to be well versed in Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


VPs of Customer Service who reported more years of relevant experience also reported higher earnings. The average inexperienced employee pulls down a cushy six-figure sum; the median salary for people claiming fewer than five years of experience is $100K. The average pay reported by folks with 10 to 20 years of experience is around $150K. More than 20 years of experience mean a somewhat bigger median paycheck of $167K, but it's not much more than what less experienced people make.

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$148,000



Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
up arrow 20%

Strategic Planning
up arrow 14%

Operations Management
up arrow 5%

National Average
$148,000

Call Center
up arrow 1%

Customer Service
up arrow 2%

Team Leadership
up arrow 3%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
10%
10-19 years
45%
20 years or more
38%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
medical benefits
Vision: 69%
dental benefits
None: 7%
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