Vice President (VP), Customer Service Salary

VPs of Customer Service in the United States can expect wages of $138K per year on average. In the world of VPs of Customer Service, total cash compensation can vary between $85K and $226K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $54K and $30K, respectively. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Job satisfaction is reported as high by the vast majority of workers.

$81,678 - $192,953
$82K
$140K
$190K
MEDIAN: $137,722
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$80K$160K$240K
Salary
$81,678 - $192,953  
   
Bonus
$5,171 - $54,264  
Profit Sharing
$-0.49 - $29,799  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$84,763 - $226,042  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 260

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United States (change)

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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Vice President (VP), Customer Service


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VPs of Customer Service who take on a higher-level position such as VP of Operations may get paid a little bit less in that new role, as VPs of Operations on average bring home $122K.

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a wide range of professional skills. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average, with boosts between 3 percent and 18 percent. At the other end of the pay range are skills like Project Management and Customer Relationship Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Pay by Experience for a Vice President (VP), Customer Service has a positive trend. An entry-level Vice President (VP), Customer Service with less than 5 years of experience can expect to earn an average total compensation of $121,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Vice President (VP), Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $129,000 based on 52 salaries. An experienced Vice President (VP), Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $153,000 based on 149 salaries. A Vice President (VP), Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $161,000 based on 95 salaries.

Pay Difference by Location

National Average: $150,141

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 35 percent, VPs of Customer Service in Chicago receive some of the highest pay in the country. VPs of Customer Service will also find cushy salaries in Seattle (+27 percent), San Francisco (+26 percent), Dallas (+15 percent), and Denver (+14 percent). VPs of Customer Service' salaries are heavily influenced by location — VPs of Customer Service in Los Angeles bring in salaries that are 27 percent lower than the national average. Employers also pay below the national average in Portland (25 percent lower) and Atlanta (10 percent lower).

Related Job Salaries

Key Stats for Vice President (VP), Customer Service

Gender

Female
41 %
Male
59 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.
1-4 years
6%
5-9 years
13%
10-19 years
44%
20 years or more
37%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Vice President (VP), Customer Service Salaries

▲7%

▲2%

National Average
$150,000

▼14%

▼19%

Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
▲18%

Strategic Planning
▲12%

Operations Management
▲3%


Customer Service Metrics
▼0%

National Average
$150,000

Call Center
▼2%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
41 %
Male
59 %

Years of Experience

1-4 years
6%
5-9 years
13%
10-19 years
44%
20 years or more
37%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 86%
vision benefits
Vision: 76%
no benefits
None: 5%
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