Vice President (VP), Customer Service Salary

Salaries for VPs of Customer Service in the United States are generous, with average pay above six figures ($123K) per year. Total cash compensation to VPs of Customer Service approaches anywhere from $69K on the lower end to $202K on the higher end; in exceptional cases, this can include more than $45K from bonuses and upwards of $34K from profit sharing. Geographic location is the biggest factor affecting pay for this group, followed by career length. The majority of workers are highly satisfied with their job. Medical benefits are awarded to most, and a large number earn dental coverage. Male VPs of Customer Service who responded to the survey are more common than women; more than half (62 percent) are men.

$67,629 - $173,291

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Salary
$67,629 - $173,291  
   
Bonus
$3,020 - $44,794  
Profit Sharing
$0.00 - $34,255  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$69,145 - $201,504  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 354
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Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Common Career Paths for Vice President (VP), Customer Service


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Although many VPs of Customer Service transition into VP of Operations roles, the latter job seems to pay slightly less with an average reported annual income of $122K.

Vice President (VP), Customer Service Job Listings

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Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a wide range of professional skills. Most notably, skills in Strategic Planning, Operations Management, Call Center, and Team Leadership are correlated to pay that is above average, with boosts between 7 percent and 17 percent. Skills that are correlated to lower pay, on the other hand, include Project Management and Customer Relationship Management. It is often found that people who know Customer Relationship Management are also skilled in Team Leadership.

Pay by Experience Level for Vice President (VP), Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Inexperienced workers earn around $84K, but people who have been around for five to 10 years pull down a much higher average of $117K. People with 10 to 20 years of experience make an average of about $142K in this role. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $158K.

Related Job Salaries

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Experience Affects Vice President (VP), Customer Service Salaries



National Average
$137,000



Skills That Affect Vice President (VP), Customer Service Salaries

Strategic Planning
up arrow 17%

Operations Management
up arrow 13%

Call Center
up arrow 7%


Customer Service
up arrow 4%

National Average
$137,000



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 57 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
9%
10-19 years
46%
20 years or more
37%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 68% employee benefits None: 8%
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