Vice President (VP), Customer Service Salary
Median pay for VPs of Customer Service in the United States is around $138K per year. Cash earnings for VPs of Customer Service — which occasionally include more than $54K from bonuses and more than $30K from profit sharing — stretch from around $85K to approximately $227K. Residence and experience level each impact pay for this group, with the former having the largest influence. More than half of VPs of Customer Service (61 percent) survey respondents are men. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. The majority of VPs of Customer Service claim high levels of job satisfaction. This report is based on responses to the PayScale salary survey.
|Salary||$81,934 - $193,108|
|Bonus||$5,145 - $54,398|
|Profit Sharing||$-0.49 - $30,304|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$84,778 - $227,085|
Job Description for Vice President (VP), Customer Service
The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.Read More...
In addition, vice presidents of customer service are involved in the hiring and training of employees, and they regularly meet with lower-level employees (such as middle managers) to assess and resolve any workplace issues. These professionals also provide information and reports to the upper-management team related to customer service performance and issues. Generally, vice presidents of customer service work in an office setting during regular business hours, although overtime may be occasionally required depending on the needs of the company.
The vice president of customer service is generally required to have at least a high school diploma or equivalent, with at least an associate's or bachelor's degree in a related field often required or preferred. Extensive customer service experience is needed as well. The vice president of customer service should have strong written and verbal communication skills to manage internal and external communication. They should work well in a team setting, as well as on their own with minimal supervision. (Copyright 2017 PayScale.com)
Vice President (VP), Customer Service Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
Vice President (VP), Customer Service Job Listings
Popular Skills for Vice President (VP), Customer Service
VPs of Customer Service report using a diverse set of skills on the job. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Project Management, Customer Relationship Management, and Team Leadership. The majority of those who know Customer Relationship Management also know Project Management.
Pay by Experience Level for Vice President (VP), Customer Service
Pay by Experience for a Vice President (VP), Customer Service has a positive trend. An entry-level Vice President (VP), Customer Service with less than 5 years of experience can expect to earn an average total compensation of $121,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Vice President (VP), Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $129,000 based on 52 salaries. An experienced Vice President (VP), Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $153,000 based on 149 salaries. A Vice President (VP), Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $161,000 based on 95 salaries.
Pay Difference by Location
Chicago offers some of the highest pay in the country for VPs of Customer Service, 35 percent above the national average. VPs of Customer Service will also find cushy salaries in Seattle (+26 percent), San Francisco (+25 percent), Dallas (+15 percent), and Denver (+13 percent). The lowest-paying market is Los Angeles, which sits 27 percent below the national average, proving that location is a significant contributor to overall pay. Two other places where employers offer below-median salaries are Portland (25 percent less) and Atlanta (11 percent less).
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Key Stats for Vice President (VP), Customer Service
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