Vice President (VP), Customer Service Salary
VPs of Customer Service in the United States pull down an average of $139K annually. With some bonuses approaching $54K and certain profit sharing proceeds approaching $34K, overall incomes of VPs of Customer Service spread between $88K and $227K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by career duration. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. Most people who answered the questionnaire are men; 61 percent of VPs of Customer Service are male. Most VPs of Customer Service report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Vice President (VP), Customer Service
The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.Read More...
In addition, vice presidents of customer service are involved in the hiring and training of employees, and they regularly meet with lower-level employees (such as middle managers) to assess and resolve any workplace issues. These professionals also provide information and reports to the upper-management team related to customer service performance and issues. Generally, vice presidents of customer service work in an office setting during regular business hours, although overtime may be occasionally required depending on the needs of the company.
The vice president of customer service is generally required to have at least a high school diploma or equivalent, with at least an associate's or bachelor's degree in a related field often required or preferred. Extensive customer service experience is needed as well. The vice president of customer service should have strong written and verbal communication skills to manage internal and external communication. They should work well in a team setting, as well as on their own with minimal supervision.
Vice President (VP), Customer Service Tasks
- Strategize the planning, developing and directing of the call center operations and customer service programs.
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
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Popular Skills for Vice President (VP), Customer Service
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average. At the other end of the pay range are skills like Project Management, Customer Relationship Management, and Call Center. Most people skilled in Customer Relationship Management are similarly competent in Project Management.
Pay by Experience Level for Vice President (VP), Customer Service
Median of all compensation (including tips, bonus, and overtime) by years of experience.
VPs of Customer Service with a lot of experience do not necessarily enjoy more money. The average inexperienced employee pulls down a cushy six-figure sum; the median salary for people claiming fewer than five years of experience is $120K. The average pay reported by folks with 10 to 20 years of experience is around $155K. More than 20 years of experience mean a somewhat bigger median paycheck of $163K, but it's not much more than what less experienced people make.