Vice presidents (VP) and chief nursing officers (CNO) are responsible for leading, evaluating, and directing all nursing staff and services on behalf of their organization. They are in charge of managing supervisors and managers to oversee administrative and nursing processes to ensure they are completed correctly and on-time.
Those in this position must have excellent communication skills to interact well with patients, suppliers, and nursing professionals. They must be organized and pay close attention to detail when keeping patient records, and have strong knowledge of nursing practices, standard health care administration theories, advanced statistics, and health care laws.
VPs and CNOs develop and implement effective strategies to increase patient satisfaction and also recommend changes to organizational structure and delivery models after careful analysis and research. They generally facilitate communication during meetings and listen to nursing personnel in a variety of ways to increase efficiency. They also provide various services to increase company loyalty and must follow strict safety guidelines and privacy procedures to keep data confidential.
Those in this position work in fast-paced environments and must utilize their multitasking abilities to reach all nursing objectives within given time-frames. They generally report their progress to the hospital or organization's CEO and also conduct nursing performance reviews based on patients' and families' feedback, which are used to implement changes in future service experiences. They use a personal computer to modify nursing initiatives and communicate with external contacts on a regular basis.
A Bachelor's degree in Nursing, Hospital Administration, or a related field is required for this position, and previous years of work experience in a relevant capacity can be helpful. Leadership and industry certifications are also beneficial.
Vice President (VP) and Chief Nursing Officer (CNO) Tasks
Develop strategic plans, goals and objectives for patient care; ensures nursing and patient care objectives support the company mission.
Oversees all aspects of nursing department, including: quality of care, recruitment, retention, training and development.
Lead planning, administration and implementation of standards and policies concerning patient care and nursing philosophy.