Visitor services managers work in a variety of settings involving customers, guests, or patrons, such as hospitals, universities, nursing homes, hotels, and tourist attractions. These managers typically oversee a team of visitor services representatives to help visitors obtain or locate the services they need, such as directing them to a particular area.
In some cases, the visitor services department of a facility handles billing and collections, and these managers may have duties such as payroll, scheduling, hiring new staff, and generally directing the vision of the department. They may oversee a variety of daily operations to ensure that staff members are performing in a satisfactory manner. They may also interact directly with customers, so customer service skills are beneficial in this position, and they must have thorough knowledge of what is offered at the facility to be able to address concerns and answer any questions.
Visitor services managers may be expected to train employees, so public speaking skills may be necessary in this position, and they may also gather feedback from visitors to identify areas of potential improvement. Strong computer skills including the ability to use Microsoft Office, Word, and Excel are often required, and a college degree may be required for this position by some employers.